Making

you more
successful

NZ: 0800 161 101 | AU: 1800 161 101 | UK: 0800 085 61 22 | US: 18 555 161 101
www.kitomba.com

What our customers say

Clive Allwright

Sari Wotawa

Heath Flint

Neil Moody

Lucy Vincent-Marr

James Carlisle

Our Place Salon

Joh Bailey Myer Sydney

Linear Hair Group

Moody Hair

Stephen Marr Salons

Vivo Hair & Beauty

Kitomba allows us to utilise our

time a lot more effectively and our
accountant can access our business
profile 24/7.

At every level, Kitomba exceeds

my expectationssecurity, support,
anywhere access and more. So much
to offer in one, easy package.

Free upgrades and helpdesk

support means we have the most
current software and know how
to use it at all times, which in turn
enables us to grow our business.

Kitomba is so easy to use, its

designed in such a way that
everything is set out so logically.
Training new people on Kitomba is
a cinch. They just get it!

Thank you Kitomba for everything

youre doing for us. Believe me, it
never goes un-noticed by our team.
You Kitomba guys are brilliant!

We consider Kitomba our partners

in business. The system is easy to
use and the team really listens to
our business needs. We wouldnt
consider any other provider.

Ina Bajaj

Michael & Antionette Thorpe

Victoria Fox

Belinda Watson

East Day Spa Group

Bossy Hair Franchise

Miss Fox

Biba

Our preferred provider for an

impressive 10 years, Kitomba
delivers what we need to analyse
our performance, grow our business
and provide our clients with a
seamless customer experience.
Support, upgrades and data backups make Kitomba even better.

We wanted our franchisees to

have the very best technology and
support. Kitomba One Enterprise
has given us the ability to
benchmark our business KPIs across
staff and salons. Its delivering
a better customer experience.
Kitomba One Enterprise has made
our management ideas become a
digital reality.

Kitomba has been a dream for our

receptionbooking and rebooking
is intuitive, and SMS reminders
have saved us hours each day (plus
the customers love it!). Kitomba
One allow our staff can check their
rosters and appointments from
home so they can plan for the day
ahead. A fantastic, affordable and
ever-evolving system!

Benchmark is a truly innovative

business tool. It enables us to
monitor the results that drive
bottom line profitability on a daily
basis as well as benchmarking
ourselves against other salons,
which is both motivating and
inspiring. Its like having a business
coach with you 24/7.

Kelly Bryant
Colour Me Happy Hair Skin Body
Kitombas marketing is a really
cost-effective and easy way of
connecting with clients on an
ongoing basis. Weve set it up to
automatically send out messages to
clients on their birthdays and other
special occasions.

Grant Bettjeman
Bettjemans

Kitomba has revolutionised our

businesssuperb back-up service,
regular training and frequent
upgrades, weve never had our
finger so firmly on the pulse of
our business. Kitomba gives your
business eyes.

Salon & spa software.

Making you more successful.
27 million client appointments... and counting!

Designed with you in mind.

Make informed decisions and control

your success.

Developed with industry feedback at every step, Kitomba

makes sense for your business.

We make it our business to help you keep track of yours.

Our intuitive software is quick to use and easy to

understand so we know your staff will embrace the
simplicity.

Kitomba delivers a range of simple reports that let you

understand the hard facts, and focus on where you want
to be.

Mark Osbourne

Fiona Russell

Michael Belcastro

Keep it personal in your business.

Recognise effort, reward success.

Doubtless Beauty

McQueen Hair & Beauty

Belcastro Hair

Your clients will never meet Kitomba, but

well always be there.

Keep your staff happy, loyal and engaged.

Kitombas marketing tools have

helped us increase our future
bookings by 40%.

Kitomba has saved me money

because it gives me the tools to
spend it intelligently. Im now
communicating with my database
much more effectively and the
results are evident.

Smart business tools and real results.

Thats Kitomba. We recently added
Kitombas Online Booking to our
website and Facebook page and it
increased our new client bookings by
15%.

Our software makes it easy to manage your team on an

individual and group level with comprehensive reports that
everyone can understand.

We take service to the next level with a range of features

that keep your client records at your fingertips and add
value to every appointment.

We could not have done this

without Kitomba.

Kitomba - core software

Our complete Salon & Spa Software lets you get down to business.

Services
Customise your menu of services and pricing
to reflect the brand experience youre looking
to achieve.
Report on services at a staff and business level
and monitor the results.

Security
Keep your valuable client records protected
and choose who has access to every area.

Stock

With personal pins and the ability to quickly

track movement you can feel comfortable
that your best business asset is safe and
secure. Control who can allocate discounts
or delete receipts, manage who can view
sensitive information and make changes
you can customise every security aspect
in Kitomba.

Dont let your cash go to waste on the

shelvesour stock manager tells you what
you need so you can control your supplies
with confidence.

Appointments

Clients

Book clients, find details and analyse your

workflow with a click. Kitomba maximises
the most valuable tool of your business.

From the moment each client makes

first contact, well help you organise the
information you need to treat them well.

Ideal for sole operators or a big team, you

can make flicking through pages at the
counter a thing of the past with our quick
search function. Our appointment book has
a separate column for every person and its
colour-coded so you can see your day or your
week at a glance.

Choose how much information you want to

collect about your clientsfrom name and
contact number through to their favourite
beverage, home beauty regime or the names
of their children.
Kitomba keeps track of all your relationships
and makes it easy to deliver exceptional
service with a smile.

Our simple system allows you to track and

trace the movement of every product from
purchase through to in-store use and sale.
Know your hot sellers and find out if products
are sitting stagnant, and then use Kitomba
reports and marketing to increase your
product sales.

Star clients
Gain insight into your clients and quickly
see how to enhance their experience and
increase their value to your business with this
powerful business tool.
Unique to Kitomba, Star Clients is a visual
tool thats great for team meetings and
performance reviews. It gives you the
information you need about your clients,

Point-of-sale
Make every transaction effortless.

when you need it.

New clients or regulars, cash or card, vouchers or rewardsour system handles

it all with ease. Scan your retail products and reconcile the day, Kitomba pointof-sale clearly tracks and presents your sales information.

Track all your marketing

through kmail

Marketing and Kmail

Kitomba makes it easy to keep in touch with your clients.

With our great range of message templates you can email and
SMS Everyday Marketing to your clients automatically, or send
direct messages for a specific campaign.

Everyday Marketing

Email and SMS Everyday

Marketing to your clients
automatically

Everyday Marketing builds loyalty by keeping you in regular

contact with your clients. Create personalised messages to
welcome new clients, deliver birthday wishes, or thanks for
referring a friend. Reduce the occurrence of no-shows with
appointment reminder messages and then relaxthe two-way
SMS system automatically confirms the appointment status in
your calendar or notifies of the need to rebook without tying
your team to the phone.

Campaign Marketing
Campaing Marketing helps increase sales when you target
promotions to a specific group of clients. Run special offers for
occasions like Mothers Day or Valentines Day, or stimulate sales
of retail products that have spent a little too long on the shelves
and get them moving out the door.

Kitombas Marketing is a really cost-effective and easy way of connecting with clients on an
ongoing basis. Weve set it up to automatically send out messages to clients on their birthdays and
other special occasions.

kmail
kmail is the html email component of Everyday and Campaign Marketing. Choose from our
selection of pre-prepared email templates or purchase your own suite of branded kmails designed specifically
for your business.

Kelly Bryant

This visual email marketing system delivers effective messages and helps you build great client relationships.
The templates are professional and easily monitoredour visual reporting lets you see how many recipients
opened, viewed and forwarded your kmails.

Colour Me Happy Hair Skin Body

Kmail Templates
Professional communications designed
with you in mind.

Our selection of kmail templates help make every message

personal with free-form options that let you customise your
communications to reflect the flavour of your business.
Suitable for Everyday Marketing and Campaign Marketing
you can quickly send professional emails covering everything
from appointment reminders and colour follow-ups through
to newsletters and promotions for special occasions. Our
template library is pre-loaded into kmail ready for you to
select your favourite from a range of free and affordable
options. Once you have chosen or purchased a template its
yours to own and adapt as you require.

Designer
Email Marketing
Our cost-effective marketing solution that puts
professional graphic designers in your hands.

Whether youre after a one-off promotion, a newsletter, or a

comprehensive suite of templates that let you communicate
directly with your clients, we can help you out. Our designers
work with you to make sure the style and the tone reflects
your business, with every communication branded with your
logo, colours and images. Well even load your designs into
Kmail so theyre ready for you to send!
With two packages and additional extras to choose from, we
have an affordable option that meets your marketing needs.

Quickly send professional emails

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The Business Summary shows you all the key financial

and non-financial information for your business.

Reports
Never base a decision on a guesstimate again.

Your business constantly creates information that Kitomba catches, so you can
analyse the details you need immediately. If its part of your business, we can
report it.
Some of our customers favourite reports:
Business Summary Report

Staff Utilisation Report

Our MVP of reporting delivers most of the key information

required to monitor and manage your business. With
statistics on sales, services and retail, client spend and staff
performance, new clients and rebooking rates, appointment
status and upcoming bookings, you can view everything
across your business or for each individual on your team.

See how efficiently your team are using their time. View by
individual or across your staff group and understand how
much time is spent with billable client appointments, carrying
out paid tasks such as cleaning or staff meetings, and how
much downtime is unaccounted for.

Stock Reports
Client Reports
Get instant information on new client visits, client retention
and rebooking rates then use our Everyday Marketing
messages to enhance client loyalty. See upcoming
appointments for individual staff or your whole team,
including the details of each clients previous visits.

Wages & Commission

View the wage and commission rates for your whole team
over any time period to save on admin time and reduce the
chance of error in calculations.

Kitombas range of stock reports let you see whats selling

and whats sitting on the shelves. View your prices and profit
margins in an instant, or create a purchase order report to
email or fax to your suppliers.

Security Log
Track every activity and report on whats happening behind
the scenes in your business. With the correct security settings
in place you have the peace of mind to let everybody work
with freedom.

Cash Drawer Reconciliation

We make it easy to tidy up the day with a cash reconciliation.

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Kitomba One
Enjoy the freedom to run your business on the go.
Kitomba One Services
Set or adjust your menu of services in Kitomba One
at your convenience and instantly make the most
of every opportunity.

Kitomba One Stock

Never get caught short againwith stock
manager on your mobile device youll always
be prepared to place an order or forecast future
supplies. Manage pricing and get information on
slow-moving stock then stimulate retail sales with
targeted marketing.

Safe, secure, available from any device with a web browser

Reports

Business Summary

Business Summary
Staff Name

Smartphone, tablet, laptop or desktop - Kitomba One is available from any web browser and gives you the power to
operate your business at your convenience. Work with your in-salon Kitomba or as a standalone solution. Control access
to every feature to make it easier than ever to provide your accountant, business coach or staff members with the
information they need.

Kitomba One Appointments

Kitomba One Clients

Track and manage appointments on the move.

Available on your smartphone, iPad or any
mobile device with a web browser.

Enjoy the freedom to answer client enquiries

from anywhere with immediate access to
client history and bookings.

14

Hair Spa
view by: week

1 Oct 2012 - 31 Dec 2012

- 31 Dec 2012
Oct 2012
Total
Sales ($)

Service
($)

$296,974

$259,945

Jen
Little

$49,386

$43,239

Anna
Symonds

$48,665

$43,144

Anna
Monzon

$46,251

$43,254

Johnny
Adams

$46,188

$42,178

Will
Booth

$45,960

$43,241

Kitomba One Reports

Dont lose sleep wondering whats happeningwith access
to your reports from any web browser Kitomba One gives you
instant insights to put your mind at ease. View sales activity
and other KPIs for individuals or your whole team to monitor
trends and manage the success of your business.

15

Online Booking
Make it simple for your clients to book at their
convenience.

You can
customise your
Online Booking
page to your
business

Mini-website and Facebook booking

Half of all online bookings are made outside trading
hours, so we keep your business working around the clock.
If you have a website for your business Online Booking
will add a dedicated bookings page, and if you dont
well provide a free mini-website thats branded for your
business. Add Online Booking to your Facebook page and
power up your social media marketing by converting new
likes into new clients.

Privacy and Security

Your clients will never see your appointments calendar,
but theyll still be offered the convenience of real time
availability for their next visit. Choose which staff members
are able to be booked online, then let Online Booking
talk to your appointment calendar to offer a selection of
available times to your clients. Our security measures keep
bookings genuine and free up your phone line.

Facebook Booking lets

your clients book directly
from your Facebook
page with a click.

Kitombas Online Booking paid for itself after just a week with bookings and my

Online Booking
creates a
professional
online customer
experience that
your customers
will love

clients LOVE it. I should have done this ages ago.

Amber McIver
Verdo Nails

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Benchmark
Unique to Kitomba, Benchmark gives you the ability to
instantly see where you stand.

The most powerful salon

business tool you can have

Our most visually powerful report, Benchmark offers a snapshot of your business and your industry. With colourful
graphs that are easy to understand Benchmark delivers the hard facts in the most beautiful way.

Compare performance
Charlotte - most amount of clients

Charlotte (23)

$87

Kath (20)

$100

Salon
Average (17)

$72

Steve (15)

$55

Ben (11)

$46

Average Client Spend is just

one example, Benchmark
has many more...

$55

$53

$58

$35

Ben - our
retail star!

The report highlights key performance indicators that

illustrate how every member of your team is operating
and delivers the results for your business as a whole. Track
trends across your business and compare performance
against the last week or last month, we make it easy to
see the results of staff training and marketing campaigns.
See where you stand with anonymous comparison of your
KPIs against other businesses in your industry so you can
identify your strengths and the areas where you would like
to improve.

Kath - our
services star!

Salon average
compare salon
average with
individual staff

$90

See services vs retail figures

Visual reporting
Gain an overview of the key statistics in your business
without fighting through scary numbers, and see it all laid
out before you in a way you can comprehend. Unique to
Kitomba this colourful report is printable and makes an
excellent tool for discussion at staff meetings to keep your
team motivated and get results!

Benchmark delivers the hard

facts in the most beautiful way

An amazing business tool. Benchmarking your salon or spa with others in the
industry is a great motivator.

Gauge performance within seconds. Benchmark is great for visual learners

Benchmark gives your salon a star rating in each area of your business. Learn your salons ranking in
key areas such as; Rebooking, Chemical, Retail and Client Average Spend.

Belinda Watson
Biba

Photo: Bettjemans
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Special Sauce
Kitombas special sauce is our support and
the best bit is, every customer gets some!

When you sign up for Kitomba you get a

complete software package that includes all
the service, support and education you need.

Support
From the moment you sign up with Kitomba we make sure you always have what
you need to do business. Well help with the initial set-up and tailor Kitomba to your
business. We pre-load your computer and then send a personal Kitomba trainer to
teach you and your team in your own environment.

Our unlimited phone and email support is available 24/6

Our unlimited phone and email support is available 24/6, and the best part is that its
all FREE. And, if you ever find yourself in a sticky situation Teamviewer allows us to
remote access, which means we can take control of the mouse and walk you through
it every step of the way.

Workshops & Education

Our software is chock full of awesome features and we dont expect youll use
everything at the start. Once a month we offer free web tutorials to help you get the
most out of your Kitomba products. Plus, we have an extensive range of mini-guides
and training videos that help you maximise Kitomba for your team.

Our easy training

videos will help your
team get the most
out of Kitomba

Tasty Extras
Kitomba is Mac and PC compatible. We listen to our customers and constantly provide
free upgrades that are designed for your industry. Theft, fire or natural disasterif
you have an internet connection, your entire database is backed up to our server daily
and kept safe from physical harm. Breathe easy knowing that Kitombas special sauce
has you covered.

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21

Trinity Package

Kitomba

Choose Kitomba

Cornerstone Package

Kitomba + Kitomba One + Online Booking

Making you
more successful
Call us and receive a free, no obligation demo.
NZ: 0800 161 101
AU: 1800 161 101
UK: 0800 085 61 22
US: 18 555 161 101
Visit www.kitomba.com

Kitomba + Kitomba One + Online Booking + Benchmark

Kitomba:

Kitomba:

Kitomba:

Core Salon and Spa Software

Core Salon and Spa Software

Kitomba one:

Kitomba one:

Live appointment book and detailed client cards

Marketing and automated client messaging
One-click wages and commission plans
Intuitive point-of-sale system and stock
management
Easy to understand reports
Security to control who has access
Automatic back-ups for data insurance

Track and manage appointments on the move

Get immediate access to bookings and answer client
enquiries
Set or adjust your menu of services
Access your reports anywhere
Mange your stock on your mobile device, place
an order or forecast future supply

Online Booking:

Full build of database and migration from

existing system
Three hours on-site training
Unbeatable support from sign-up to success

Online Booking:

Give your clients the freedom to make an appointment

at their leisure via your website or Facebook page

Set-up and installation:

22

Gain insights into your business and your industry

Set-up and installation:

Give your clients the freedom to make an appointment

at their leisure via your website or Facebook page

Benchmark:

Set-up and installation:

Manage your business anywhere, anytime

Full build of database and migration from existing

system
Full access to appointment book, reports and stock
online
Full build and set-up of online booking page if required

23

Full build of database and migration from existing

system
Full access to appointment book, reports and stock
online
Full build and set-up of online booking page if required
Full access to all Benchmark statistics reporting and
training

NZ: 0800 161 101 | AU: 1800 161 101 | UK: 0800 085 61 22 | US: 18 555 161 101
www.kitomba.com

2013BGAUAPR