INSYNERGY SUPPLY CHAIN

SOLUTIONS PVT LTD

The effectiveness of logistics,
Distribution, and its relation to
customer satiasfaction

InSynergy was conceptualized by a small group of young professionals, who wanted to do away
with the conventional supply chain management procedures; and infuse the system with
strategic solutions based on the usage of innovative Information Technology. The aim was to
deliver efficiency and visibility in the supply chain management process. An effective, efficient
and a result-oriented amalgamation of fresh innovative ideas of the young and budding
professionals, ignited and coupled with strong value systems laid the foundation for InSynergy.
InSynergy Supply Chain Solutions (P) Ltd. is an integrated logistics service provider company
with its corporate office located at NOIDA (UP) India. The companys subsidiary, i.e., Amexpress
Worldwide Logistics is regarded as one of the largest volume-handling companies in the north
of India, and has been facilitated for the same by CONCOR (Govt. of India Undertaking) for
doing the volumes in Inland Sea Cargo, many times over the last decade. The competent and
dynamic team of InSynergy works to dispense their technical and operational expertise to
provide out of the box solutions for the clients. Being the leading freight forwarding company for
inbound and outbound sea shipments (as well as all other modes of logistic services); we
constantly strive to deliver highest levels of service excellence in order to meet the scheduled or
unscheduled client deadlines. Our motto is to serve the clients in a reliable and efficient manner
so as to augment the product values and create competitive benefit. Our excellent network of
associates and agents in India and overseas, allows us to deliver the best possible services at
most competitive rates. Our deliverables are geared to enhance reliability, render efficiencies
and provide for time and cost savings for both B2B and B2C market segments. InSynergy takes
great care in choosing its associates and team players, and ensures that they too compliment
and share the same work and behavioural ethics and values, before deciding to take them as
members of its family. This careful selection makes it possible for InSynergy and its associates
to deliver outstanding services to their clients individually, and at an overall service delivery
platform.

About The Company

The promoters of InSynergy have over 2 decades of hands-on experience in not just
successfully managing one of the biggest logistics company in North India, but also sustaining a
significant annual growth year after year. Our performance of past; has built a long standing and
consistent reputation of giving the best of customer services to all our clients. With our vision of
Delivering beyond Promises we have embarked on building an enterprise which is in constant
pursuit of understanding its customers needs, and develop specialized and customized service
delivery models on regular basis. Business need analysis, improvised and customer-centric
solutions coupled with customized and innovated solutions and service delivery approach have
been our key strengths to delivering successful business solutions while having a database of
happy and satisfied clients. The team manoeuvres its strategies to deliver with precision and
control; while always focusing towards customer centric deliveries. Our competent and
knowledgeable team of professionals; have gained rich and vital experience in logistic sectors,
overall management and operations of the supply chain management life cycle, end-to-end
logistics and international transportation; and are able to understand the intricacies of each and
every business transaction and thus consistently deliver customer centric solutions. This has led
to a modest and consistent growth of operational scale and delivery for InSynergy.

MANAGEMENT OF THE COMPANY

The promoters of InSynergy; have over 2 decades of hands-on experience in not just
successfully managing one of the biggest logistics company in North India, but also sustaining a
significant annual growth year after year. Our performance of past; has built a long standing and
consistent reputation of giving the best of customer services to all our clients. With our vision of
Delivering beyond Promises we have embarked on building an enterprise which is in constant
pursuit of understanding its customers needs, and develop specialized and customized service
delivery models on regular basis. Business need analysis, improvised and customer-centric
solutions coupled with customized and innovated solutions and service delivery approach have
been our key strengths to delivering successful business solutions while having a database of
happy and satisfied clients. The team maneuvers its strategies to deliver with precision and
control; while always focusing towards customer centric deliveries. Our competent and
knowledgeable team of professionals; have gained rich and vital experience in logistic sectors,
overall management and operations of the supply chain management life cycle, end-to-end
logistics and international transportation; and are able to understand the intricacies of each and
every business transaction and thus consistently deliver customer centric solutions. This has led
to a modest and consistent growth of operational scale and delivery for InSynergy.

About The Mentors

InSynergy Supply Chain Solutions (P) Ltd. is an integrated logistics service provider company
with its head office located at NOIDA (UP) India. The companys subsidiary, i.e., Am-Ex
Worldwide Logistics; is regarded as one of the largest volume handling company in the north of
India and has been facilitated for the same by CONCOR (Govt. of India Undertaking) for doing
the volumes in Inland Sea Cargo many times over the last decade. The competent and dynamic
team of InSynergy works to dispense their technical expertise to provide out of the box solutions
for the clients. Being the leading freight forwarding company for inbound and outbound sea
shipments; we constantly strive to deliver with higher levels of excellence in order to meet the
scheduled or unscheduled client deadlines. Our motto is to serve the clients in a reliable and
efficient manner so as to augment the product values and create competitive benefit. Our
excellent network of associates and agents in India and overseas; allows us to deliver the best
possible services at the most competitive rates. Our deliverables are geared to enhance
reliability, render efficiencies and provide for time and cost savings for both B2B and B2C
sectors. InSynergy takes great care in choosing its associates and ensures that they too share
its ethics and values, before deciding to take them as a member of its family. This careful
selection makes it possible for InSynergy and its associates to deliver outstanding services to
their clients collectively.

Vision of the company

Delivering Beyond Expectations We envision ourselves to be optimally aligned and firmly
connected with our clients needs, wants and expectations, and offer best customized and
crafted solutions in the domain of logistics and supply chain management, thereby effectively
and efficiently handling the domain of end-to-end logistics planning and execution.

Mission of the Company

We at InSynergy are committed to providing best-in-class specific and turnkey logistic and
supply chain solutions to our clients, thereby proving worthwhile in scripting their growth
strategies. We are, and aspire to be, effective logisticians and trustworthy partners to our clients
logistic needs, their growth and success, by providing them with exceptional service delivery
and solution-bound service approach for all their supply chain management needs.

OBJECTIVE OF THE SURVEY REPORT

To know the perception of consumer awerness of the services of

the company.
To know the satisfaction level of the providing services.
To know the impact of advertising on the consumers mindset.

QUESTIONNAIRE

Employee Name

:.

Empoyee Occuption: .

1) Does the company satisfy a majority of its customers?

A)Yes

B)No

2) Are you comfertable with your daily workloads?

A)Yes

B) No

3) Does the company give priority to its employees needs?

A)Yes

B)No

4) Do you think distribution channel problems, related to transportation,

can be minimized?
A) Yes

B)No

How(if yes)

5) Is customer satisfaction the ultimate goal of the company?

A) Yes

B)No

6) Do you think setting up more branches would boost the companys

revenue, rather than relying on franchises?
A) Yes

B)No

7) Is the Company working on its optimum functionality?

A) Yes

B) No

8) Are customers feedback taken into consideration by the company?

A) Yes

B) No

9) Which of the following shares a larger pie on problems affecting the

company?
A) Transportation

B) warehousing

10) If a consumer is not satisfied with the services provided by the

company , which type of company gets the situation as mentioned?
A) Environmental Disturbance
B) Human Erore
C) Loading & Unloading gap
D) Mislenious

SERVICES OF THE COMPANY

Insynergy supply chain solution pvt. Ltd is a freight forwerder in
the logistics industry . its the baby company of the lava
international & EM express logistics . Company will provided the
all