Donat Dixon

17398 SW 22nd Court, Miramar, FL 33029 ♦ 954-404-4470 (cell) ♦ donatdixon@hotmail.com

Objectives
To secure a position in a well established organization with a stable environment that will lead to
a lasting relationship and enable me to use my strong organizational skills, educational
background, and ability to work well with people.

Summary of Qualifications
Over 10 years of experience in sales and customer service. Expertly resolved customer issues &
maintained a resolution rate in excess of 95% on calls handled. Extensive call center experience,
fielding more than 100 client interaction calls per day.

Career Accomplishments
• Managed case load in excess of 50 active applications for state funded Medicare Part B
subsidies.
• Handled over 50 incoming/ outgoing calls on a daily basis. Resolving simple to complex
problems
• Maintained a resolution rate in excess of 95% on calls handled.
• Exceeded $13 million dollars in cruise vacation sales.
• In excess of $5 million dollars in real estate transactions.
• Managed projects ranging up to $5 million dollars. IBM (Jamaica)

Realtor / Real Estate Administration

• Certified FL Realtor – 10/2004
• Recruitment of sales team.
• In excess of $5 million dollars in real estate transactions. Negotiation of contracts and
leases, including the reviews all contracts for accuracy and “Trap Clauses”
• Produce all contracts, listings, marketing material and other documents
• Interim property management for new rental properties
• Evaluating client real estate portfolios and advise on viability of purchases or sales

Project Management
• Managed projects ranging up to $5 million dollars. IBM (Jamaica)
• Managed multiple project teams of at least nine installers per team.
• Developed / tracked project cost estimates and project milestones
• Coordinated work scopes / schedule compliance

Technical Skills
Microsoft Suite: Excel; Outlook; PowerPoint; Project; Visio; and Word.

Employment History
CSI 2009 – 2010 Customer Service Rep. (Nations Health)
Social Service Coordinators, Inc. 2009 – 2009 Case Manager
Primacle Realty Inc. – FL 2005 – 2008 Realtor / Real Estate Administrator
Carnival Cruise Lines – FL 2002 – 2005 Consumer Research Professional
U-HAUL of South Florida – FL 2001 – 2002 Center General Manager
IBM World Trade Corporation (Jamaica) 1995 – 2000 Project Manager

Education & Training

High School Diploma - Kingston Jamaica