Lta Ar09 10 - 2

ANNUAL REPORT 2009/2010
vision
LAND TRANSPORT AUTHORITY

a people-centred land transport system
mission
to provide an efficient and cost-effective land transport

system for different needs
strategic thrusts
make
public transport a choice mode

optimise road network and enhance its accessibility
excel in service quality
create value and instill pride in our work
Moving YOUR World aims to convey the LTAs commitment to the public
via our new corporate positioning that We keep your world moving.
Connecting you to your goals, aspirations and lifestyles. With the public
as our priority, this report showcases the work of the LTA as we strive to
bring to fruition the Land Transport Masterplan to benefit all of Singapore.
We also believe in Moving OUR World, building a professional, competent
and passionate organisation to develop one of the best transport systems
in the world.
contents
key milestones 02 chairmans statement 08 chief executives message 10 board members 12

senior management 16 organisation chart 18 moving together... 20 moving ahead with you... 32
moving barriers... 44 moving with innovation... 54 moving with people... 66 LTA subsidiaries 74
awards won in FY09/10 77 significant events 78 major contracts awarded in FY09/10 80
major contracts to be awarded in FY10/11 91 financial review 92
1

key milestones
in the last 15 years
1995
Formation of the LTA
through the merger
of four public sector
entities, namely,
Registry of Vehicles,
Mass Rapid Transit
Corporation, Roads &
Transportation Division
of the Public Works
Department, and the
Land Transport Division
of the then Ministry of
Communications.
1998
1999
Introduction of the first Light Rail Transit
(LRT) system at Bukit Panjang.
Area licensing scheme and road pricing system

automated with the launch of the Electronic Road
Pricing (ERP) system, the first of its kind in the world.
2001
Launch of ONE.MOTORING portal to provide
one-stop online services for motorists.
2002
Magnetic farecards replaced by
contactless ez-link cards.
Opening of the first air-conditioned bus interchange at Toa Payoh.

2003
Opening of North-East Line (NEL), Asias
first fully automated underground system.
Launch of Art in Transit programme on NEL,

integrating artwork as part of MRT stations
architecture.
2005
Full-day bus lanes scheme for buses during
peak periods on busy roads. The scheme
raised bus speeds and ridership.
Building an inclusive
society through the
introduction of the
tactile guidance system,
wheelchair accessible
buses and other barrierfree facilities.
2006
The LTA Academy was established to share Singapores

experience and expertise in land transport and to promote the
research and exchange of best practices within the global land
transport community.
2007
Opening of Fort Canning Tunnel.
Launch of the LTA Cares Fund to

specifically cater to the transport needs
of working adults and students who are
financially and physically disadvantaged.
Introduction of LTA Traffic Marshals that aims at

keeping expressways in Singapore smooth-flowing
even in the event of incidents.
Introduction of real-time bus

arrival panels to help commuters
better manage waiting time and
transfers, and to make more
informed travel decisions.

2008
Launch of the Land
Transport Masterplan
which serves as the
roadmap to guide land
transport developments
in Singapore over the
next 15 years.
Introduction of Mandatory Give Way to Buses scheme to

enhance effectiveness of bus priority measures.
Opening of the Kallang-Paya Lebar

Expressway (KPE), the longest underground
expressway in South-east Asia.
Launch of LTA Traffic News on radio to

provide motorists with timely traffic updates.
Launch of Symphony e-Payment (SeP)

system and mass replacement of ez-link
cards with CEPAS compliant cards to allow
more options for commuters to use cards
in both public transport and non-transit
environment.
Launch of PublicTransport@SG portal to provide comprehensive

public transport information for commuters.
2009
Launch of new
corporate positioning
We Keep Your
World Moving.
Opening of five Circle

Line stations from
Bartley to Marymount.
Introduction of half-height
platform screen doors at
MRT stations to enhance
commuters safety.
2010
Launch of Revised OffPeak Car (OPC) scheme
which allows motorists to
enjoy more perks such as
unrestricted usage of OPCs
on Saturdays and on the
eve of five public holidays.
Opening of 11 Circle Line (CCL) stations

from Dhoby Ghaut to Bartley. With Paya
Lebar interchange station joining CCL to the
existing East-West Line, passengers travelling
from the eastern part of Singapore can now
bypass the busy City Hall and Raffles Place
interchange stations to get to the city and
northern part of Singapore.

chairmans
statement
This year marks the 15th anniversary of the founding of
the LTA. In all this time, our focus was to make our land
transport system one of the best in the world to meet
our nations transport needs.
Today, the LTAs vision is a people-centred land
transport system that aims to enable seamless
journeys connecting people to the many vital aspects
of their lives. We are fully aware that realising this
vision is only possible through close collaboration with
our various partners. Their expertise, commitment
and innovations are essential in the co-creation of
our current transport system. Our appreciation also
goes to the general public who have displayed much
understanding throughout all the necessary road works
and infrastructure construction.
We do not rest on our laurels. Even as much has been
achieved, we continue to strive to serve the public
even better. Moving forward, the LTA is repositioning
itself to meet the needs of Singaporeans through
our commitment that We Keep Your World Moving.
Our aim is to keep the publics world moving,
transporting people to where they want and need to
go, and connecting us all to our goals, aspirations
and lifestyles. The focus of the LTAs work and how
we deliver it is guided by the commitment to be
people-centric in whatever we do, to deliver to the
public a seamless travel experience that reflects our
commitment to excellence.
It has been about two years since we unveiled the
Land Transport Masterplan. For us in the LTA, the
Masterplan is our raison detre. We constantly monitor
our performance against the targets set out in the
Masterplan. I am happy to report that we are gathering
momentum and making good progress. We also
continue to carefully scan and assess our environment
with regard to how we live and travel. We engage
the public to solicit feedback and to understand their
transport needs and expectations. Where needed,
we will revisit our plans to see if we need to set more
aggressive goals and develop new strategies. Our aim
is to improve the land transport landscape in Singapore
as quickly as possible so that everyone can enjoy
its benefits.
As we look at what lies ahead, one of our very important

objectives is to make public transport that much more
attractive and compelling that commuters naturally make
public transport their choice mode of travel. We have
invested significant resources into supporting the Public
Transport Council in implementing Distance Fares, a new
distance-based fare structure which is more equitable for all
commuters. We will also press on in our role as central bus
planner, and in our efforts to extend the rail network, many
more new lines will begin operating in the next few years.
For motorists, we will continue to improve our management
of traffic to ensure smoother flowing roads. We will give
environmental sustainability a higher priority. In the future
that we envisage, green vehicles like hybrid and electric cars
have an important role. We have not forgotten cyclists either.
We will build the infrastructure for cycling and work towards
developing a cycling culture within towns. An initiative being
studied is a new Electronic Road Pricing system that does
away with gantries and relies on satellite technology instead.
Our plans for the future are bold but achievable. In large part,
this is due to the excellent work of everyone at the LTA who
has worked so hard to lay the solid foundation on which all
this will be built. Many people have made vital contributions
but I would like to single out Yam Ah Mee, who left the
LTA and joined the Peoples Association as Chief Executive
Director on 1 June 2010. With his steady hand on the tiller,
Ah Mee steered the LTA through momentous events and
achievements. His greatest legacy to the LTA is arguably the
people-centric or customer focused mindset that he led the
organisation to adopt. He has been a source of inspiration in
the organisation, and all the staff will miss his leadership that
was both strong yet personal at the same time.
He has left big shoes to fill, but I have every confidence that
the incoming chief executive, Chew Hock Yong, will have no
problems filling them. He has recently joined us on
1 September 2010 and he brings with him years of experience
in the public service. Most recently, he was the Deputy
Secretary of the Ministry of Community Development, Youth
and Sports. Prior to that, he had stints at the Defence Ministry,
the Home Affairs Ministry and the Finance Ministry. His record
is sterling and I am looking forward to working closely with
him to help bring the LTA to new heights, and to realise our
commitment to the public that we keep your world moving.
As we look at what lies ahead,

one of our very important
objectives is to make public
transport that much more attractive
and compelling that commuters
naturally make public transport
their choice mode of travel.
MICHAEL LIM
Chairman

chief executives
message
The last year has been a fulfilling period
for the LTA. We completed a number of
significant projects which added much to
the transport landscape in Singapore. Chief
among them is the opening of half the Circle
Line, in two phases. This has vastly improved
commuting times, especially for those who
travel between the north and the northeastern part of Singapore. The lines were
opened slightly ahead of schedule and today,
have become a vital part of the daily commute
of hundreds of thousands of people. We
completed all tunnelling work for the rest of
the Circle Line, and we are on track to open
the entire line in 2011.
We have issued the major tenders for the
Downtown Line and we have embarked on
installing half-height platform screen doors
to improve passenger safety on elevated
platforms at selected stations.
We have also been busy getting ready to
take on our new role as the central bus route
planning body. As the central planner, we will
have visibility over the entire system and hence
will be able to allocate bus services in a more
efficient way. We will only assume this role in
the coming financial year, but we have spent
the last 12 months or so preparing for it.
To create a more equitable fare structure for
our trains and buses, we have supported the
PTC in implementing a distance-based fare
system that removes the penalty for transfers.
This new system will provide more choices for
commuters with regard to their travel patterns,
and will result in the majority of commuters
paying lower fares.
To encourage more efficient road use, we
fine-tuned the Off-Peak Car scheme. We
made it easier for motorists to purchase their
day licence and we increased the number of
days where off-peak cars can operate. This
10
has been a success and we have had more

people converting to the scheme as a result.
During this period, we also engaged in a
number of information technology-related
projects that would facilitate travel for public
transport commuters and motorists. We
collaborated with Google to bring real-time
traffic and transit information to Google Maps.
This is the first time that the search engine
giant has inked a nationwide deal like this.
The LTA also developed the MyTransport.SG
portal to cater to the mobile urbanites. This
channel allows live traffic and public transport
information to be accessible through mobile
phones, bringing convenience to a new level.
We have been able to achieve all these because
we are an organisation focused on people
and on excellence. The LTA was awarded the
Singapore Quality Award in 2009 in recognition
of our organisational excellence. This award
is testimony to the hard work, passion and
dedication of every single officer in the LTA.
I am also very proud that the LTA has received
numerous other awards for workplace safety,
innovation and design. In addition, individual
staff members won awards for service
excellence and professionalism.
However, my message is tinged with
some sadness as this is the last time I am
signing off as Chief Executive. With effect
from 1 June 2010, I took over the role of
Chief Executive Director of the Peoples
Association. Looking back, I am proud of
what the LTA has achieved in the five years
when I was at the helm. I was fortunate to
have a team of innovative, committed and
passionate professionals working with me.
I believe that together with the capable LTA
team, the new Chief Executive, Mr Chew
Hock Yong will bring the organisation to even
greater heights.
The LTA was awarded the

Singapore Quality Award in
2009 in recognition of our
organisational excellence. This
award is testimony to the hard
work, passion and persistence of
every single officer in the LTA.
YAM AH MEE
Chief Executive
11

board
members
12
10
13
11
14
12
15
9
10
11
12
13
14
15
Poh Say Teck

Loh Khum Yean
Michael Koh
Professor Yong Kwet Yew
Richard Magnus
Lim Eng Hwee
Associate Professor Fatimah Lateef
1
2
3
4
5
6
7
8
Michael Lim, Chairman

Yam Ah Mee
Greg Seow
Philip Lee
Chua Lee Hoong
Alwi Hafiz
Seng Han Thong
Dr Wu Shen Kong
13

1 MICHAEL LIM, Chairman

Chairman of the Land Transport Authority and
Nomura Singapore Limited, Michael Lim is a
Chartered Accountant by profession, having spent a
large part of his career at PricewaterhouseCoopers
Singapore, where he retired as Executive Chairman.

He is a board member of PSA International Pte Ltd

and sits on the boards of several listed companies.
In addition, Mr Lim serves as a member of the
Public Service Commission and the Legal Service
Commission.
2 YAM AH MEE
Yam Ah Mee was in the Republic of Singapore
Airforce before starting his career with the Civil
Service, where he held various portfolios. He then
assumed the positions of Chief Executive of the LTA,
Director of EZ-Link Pte Ltd and Chairman of MSI
Global Pte Ltd before joining the Peoples Association
as the Chief Executive Director in June 2010.

He is a member of the Board of Governors of the

Hwa Chong Institution, Management Board of the
Centre for Remote Imaging, Sensing Processing
(CRISP), and Advisory Committee for the School
of Civil & Environmental Engineering, Nanyang
Technological University.
3 GREG SEOW
Greg Seow is the Chairman of AMP Capital
(Singapore), and has over twenty years of experience
in investment management. Mr Seow concurrently
serves on the board of the Central Provident Fund,
and is an independent, non-executive director at
Wheelock Properties (Singapore) Limited, and
Chairman of Intregen Holdings Pte Ltd.
4 PHILIP LEE
Philip Lee has a broad range of banking experience,
and is JPMorgans Chief Executive Officer of
Investment Banking for Southeast Asia and also the
Senior Country Officer of its Singapore operation.
In his 20 years of banking experience, Mr Lee has
worked in Singapore, Hong Kong and New York.
14
5 CHUA LEE HOONG

Chua Lee Hoong was with the civil service for 10
years before joining Singapore Press Holdings as a
journalist in 1995. She is currently the Political Editor
of The Straits Times, Singapores biggest English
language newspaper. She is also a member of the
REACH Supervisory Panel.
6 ALWI HAFIZ
Alwi Hafiz has been in the professional services,
consulting and information technology industry for
more than 20 years. Graduating from the National
University of Singapore with first class honours in
Electrical Engineering, he started his career with BoozAllen & Hamilton before joining Hewlett-Packard where
he held various engineering and business leadership
roles. Alwi is currently ASEAN Managing Director for
the BSI Group. Alwi also serves on the MENDAKI
board and the Board of Trustees of Nanyang
Technological University.
7 SENG HAN THONG
Seng Han Thong is the Member of Parliament (MP)
for Yio Chu Kang constituency. He has served as a
member of the Government Parliamentary Committee
(GPC) for Transport since 2003. Concurrent to serving
as an MP, Mr Seng is the NTUCs Assistant SecretaryGeneral. He is also the Advisor to the National Taxi
Association, Amalgamated Union of Statutory Board
Employees, Public Utilities Board Employees Union
and Singapore Interpreters & Translators Union.

Mr Seng also sits on the boards of Civil Aviation

Authority of Singapore, NTUC Media Co-Operative
Ltd and the Singapore Chinese Orchestra.
8 DR WU SHEN KONG
Dr Wu Shen Kong was the President of BP
Companies in Singapore and Thailand until his
retirement in December 2006 after more than 35
years of service. He is also a board member of Tuas
Power Ltd, and Sky China Petroleum Services Ltd.
9 POH SAY TECK
A veteran journalist with more than 30 years of
experience in journalism, Poh Say Teck is the Political
Editor of Singapores leading Chinese newspaper,
Lianhe Zaobao.
10 LOH KHUM YEAN

Loh Khum Yean was appointed Permanent Secretary
of the Ministry of Manpower on 1 October 2009. He
is responsible for formulating strategies and policies
to enable the development of a globally competitive
workforce and progressive workplaces, for a
cohesive society and a secure economic future for all
Singaporeans.
11 MICHAEL KOH
Michael Koh joined the National Heritage Board in
September 2006 with 18 years of experience in
urban planning and design, and physical planning.
He is a board member of the Preservation of
Monuments Board, Malay Heritage Foundation,
National Community Leadership Institute and Civil
Service College. He is also a member of the Urban
Redevelopment Authority Conservation Advisory Panel.
12 PROFESSOR YONG KWET YEW
Professor Yong Kwet Yew is Professor of Civil
Engineering and Vice-President at the National
University of Singapore. He is Chairman of the
Association of Geotechnical Societies in Southeast
Asia and also chairs several government advisory
committees and professional committees. He is
a Fellow of the Institution of Engineers and an
Accredited Adjudicator at the Singapore Mediation
Centre. He has served as a consultant to government
agencies as well as local and international companies
on several major construction projects in Singapore
and the region. Prof Yong is also the Chairman of
BBR Holdings (S) Ltd and Tritech Group Ltd.
13 RICHARD MAGNUS
Senior Judge (retired) Richard Magnus has a
distinguished legal and public service career in
Singapore. In a February 2007 publication by the
World Bank on Judiciary-Led Reforms in Singapore,
he was singled out as a key architect of Singapores
successful judicial reforms. He was conferred the
Public Administration Medal Gold (Bar) in 2003
and the Meritorious Service Medal in 2009 by the
Government of Singapore for his sterling contributions.
He now holds several appointments that include

Member of the Singapore Public Service Commission,
Chairman of the Casino Regulatory Authority,
Chairman of the Public Guardian Board, Chairman of
the Political Films Advisory Committee, Chairman of
Temasek Cares CLG, Independent Board Member
of Capital Mall Trust and Changi Airport Group. He
sits as a Member of the Singapore Bioethics Advisory
Committee as well as the Appeal Advisory Panel, MAS.
He is also Singapores representative to the ASEAN
Intergovernmental Commission on Human Rights.
14 LIM ENG HWEE

Lim Eng Hwee is the Chief Planner & Deputy Chief
Executive Officer of the Urban Redevelopment
Authority. As an urban planner, Mr Lim has
extensive experience in strategic and local planning,
implementation of land use policies and development
initiatives. He has also served in the Ministry of
National Development and the Ministry of Trade and
Industry, overseeing urban development and economic
development policies and initiatives.
15 ASSOCIATE PROFESSOR FATIMAH LATEEF
Associate Professor Fatimah Lateef is a senior
consultant emergency physician at Singapore
General Hospital (SGH). She specialises in
Emergency Cardiovascular/Neurovascular Care and
Prehospital Care Medicine. She is also the Director
of Undergraduate Training in Emergency Medicine
as well as a Senior Clinical Lecturer at the Long
Yoo Lin School of Medicine, National University of
Singapore (NUS). Associate Professor Fatimah is also
the Director of First Aid Training at the Life Support
Training Centre at SGH and she sits on the National
Resuscitation Council, Singapore.

Associate Professor Fatimah is well versed in disaster

management/risk management and has led many
humanitarian missions to disaster stricken zones.
Some of her awards include Women for Peace (SOKA
association), The Outstanding Young Persons of
Singapore 2006 and of The World (2006). She is also
a Member of Parliament for Marine Parade GRC.
15

senior
management
YAM AH MEE
LIM BOK NGAM
PAUL FOK
TAMMIE LOKE
CHUA CHONG KHENG
SIM WEE MENG
Chief Executive*
Deputy Chief Executive, Infrastructure & Development
Group Director, Engineering
YEO TECK GUAN
ROSINA HOWE
Deputy Group Director, Vehicle & Transit Licensing

Group Director, Innovation & Infocomm Technology
10 LEONG KOK HOONG

Deputy Group Director, Safety & Contracts
Group Director, Corporate Communications

Group Director, Rail (Thomson & Existing Lines)
Group Director, Rail (Circle & Downtown Lines)
5
4
YAP CHENG CHWEE

Group Director, Road Projects
3
*Mr Yam Ah Mee was appointed Chief Executive Director of the Peoples Assocation
on 1 June 2010. Mr Chew Hock Yong joined the LTA as Chief Executive on 1 September 2010.
16
10
7
8
11 AMY HING

Deputy Chief Executive, Policy, Planning & Corporate
12 MARIA CHOY

Group Director, Special Duties
13 YAO CHUAN SAM

Deputy Group Director, Road Operations & Community
Partnership
14 JEREMY YAP

Group Director, Vehicle & Transit Licensing

(Group Director, Policy & Planning from 1 April 2010)
13
14
15
11
17
16
20
18
19
12
15 LEONG KWOK WENG

Deputy Group Director, Innovation & Infocomm
Technology; Engineering
16 DR CHIN KIAN KEONG

Group Director, Road Operations & Community
Partnership; Transportation & Ticketing Technology
17

COLIN LIM
Deputy Group Director, Policy & Planning
(Acting Group Director, Vehicle & Transit Licensing from
1 April 2010)
18 ALICE TAN

Group Director, Corporate Services
19 FREDERICK WONG

Group Director, Safety & Contracts
20

LEW YII DER

Group Director, Policy & Planning
(Group Director, Corporate Planning & Research from
1 April 2010)
17

organisation
chart
Chairman
MICHAEL LIM
Director
Internal Audit
Chief Executive
YAM AH MEE
CHEE HUEY MIEN
Deputy Chief Executive

Infrastructure & Development
LIM BOK NGAM
Group Director
Engineering
PAUL FOK
18
Group Director
Rail (Thomson
& Existing Lines)
Group Director
Rail (Circle &
Downtown Lines)
CHUA CHONG
KHENG
SIM WEE MENG
Group Director
Road Projects
YAP CHENG
CHWEE
Group Director
Transportation &
Ticketing Technology
DR CHIN
KIAN KEONG
Group Director
Road Operations
& Community
Partnership
DR CHIN
KIAN KEONG
Group Director
Safety & Contracts
FREDERICK
WONG
Deputy Chief Executive

Policy, Planning & Corporate
AMY HING
Corporate Secretary
TANG-YEONG PUI CHENG
Group Director
Vehicle & Transit
Licensing
JEREMY YAP
Group Director
Policy & Planning
LEW YII DER
Group Director
Corporate
Communications
TAMMIE LOKE
Group Director
Corporate Services
ALICE TAN
Group Director
Innovation &
Infocomm
Technology
Group Director
Special Duties
MARIA CHOY
ROSINA HOWE
19

moving
together...
to shape public transport

as your choice mode
In a small city state like Singapore, public transport is the
most efficient way for people to get to where they need to
go. As such, the LTA is dedicated to improving our public
transport system to make it one of the best in the world.
20
21

MOVING
YOUR
WORLD
After the new station on the Circle
Line opens, my wife and I will be able
to get around easier and visit more
places. This is afterall what enjoying
our retirement is about.
Georgie Chng, retiree, Bras Basah resident
22
93.8%
In the Public Transport Customer Satisfaction

survey conducted in October 2009, 93.8 per
cent of respondents said they were satisfied
with the overall public transport service in
Singapore an increase of 4.3 per cent from
the year before.
23

The LTA aims to keep Singapore moving, and

an efficient public transport system is key to
achieving this. Public transport, whether by
rail or bus, is an efficient way of moving large
groups of people. When people choose to take
public transport, they take pressure off the
roads, thus reducing traffic congestion as well
as Singapores overall carbon footprint. This
is why making public transport a choice mode
is one of the key pillars of the Land Transport
Masterplan (LTMP). To make public transport
even more attractive, the LTA will continue to
expand the Mass Rapid Transit (MRT) system
and improve the bus system. The Public
Transport Council (PTC) has also put in place a
more equitable fare system where bus and train
fares are calculated by the distance travelled,
without any penalty for making transfers.
Extending Rail Transit Systems: Circle Line

The opening of 16 stations on the Circle Line has been one of the
highlights during the year in review.
The Circle Line opened in two stages.
May 2009: Five stations Bartley, Serangoon, Lorong Chuan,
Bishan and Marymount opened one month ahead of schedule.
This 5.7km stretch connects the North-East Line at Serangoon
station with the North-South Line at Bishan station, facilitating
travel between the north-eastern part and the northern part
of Singapore.
April 2010: 11 stations Dhoby Ghaut, Bras Basah, Esplanade,
Promenade, Nicoll Highway, Stadium, Mountbatten, Dakota, Paya
Lebar, MacPherson and Tai Seng opened. Two of these, Dhoby
Ghaut and Paya Lebar, are interchange stations.
To celebrate the opening of the second stage, the LTA organised a
preview the Circle Line Discovery Open House on 4 April 2010,
ahead of the official opening for residents and other stakeholders
in those areas. More than 50,000 residents and grassroots leaders
attended the event. The LTA also produced a Circle Line magazine
highlighting interesting trivia of the 11 new stations.
24
This preview event was also an occasion to help the less fortunate.
SMRT, Citibank, Geylang Serai Citizens Consultative Committee and
CityLink Mall generously donated a total of $102,000 to the Circle
Line Charity Runway for the LTA Cares fund. This fund helps to meet
the transport needs of working adults and students who are financially
and physically disadvantaged. The LTA Chief Executive, Yam Ah Mee,
and Member of Parliament for Marine Parade GRC and Adviser for
Geylang Serai GROs, Associate Professor Fatimah Lateef, together
with reigning beauty queens, grassroots leaders and LTA staff, were
among those involved in this charity fashion show.
The opening of these 16 Circle Line stations has been a boon to
commuters as it speeds up travel, especially between stations on
the different radial lines. For example, travelling from Bishan to Paya
Lebar MRT station now only takes 13 minutes, less than half the time
it took previously. In addition, the Circle Line also reduces the load
on City Hall MRT interchange station. Daily ridership on the 16 Circle
Line stations today is between 130,000 and 140,000.
Progress on the rest of the Circle Line is

going smoothly. Tunnelling for the entire
line was completed in August 2009 and
the last 12 stations are scheduled to begin
revenue service in 2011. These remaining
12 stations are Caldecott, Botanic Gardens,
Farrer Road, Holland Village, Buona Vista,
One-North, Kent Ridge, Haw Par Villa, Pasir
Panjang, Labrador Park, Telok Blangah and
HarbourFront. When fully operational, the
Circle Line is anticipated to carry close to half
a million people each day.
25

Extending Rail Transit Systems:

Downtown Line
The Downtown Line will be the next major
addition to our expanding MRT network.
It is a 41.9km line with 34 stations and
when completed, will facilitate direct travel
from the north-western and eastern parts of
Singapore to the Central Business District
(CBD) and Marina Bay. It will also support the
development of the Marina Bay area. When
fully operational, the line is expected to see a
daily ridership of around 500,000.
The line is being developed in three stages:
Downtown Line 1: A 4.3km long line
with six stations. It will be linked to the
Circle Line at Promenade station and the
North-East Line at Chinatown station.
Major construction works began in end
2007 and the project is scheduled for
completion by 2013. When completed,
this line will provide a fast and convenient
public transport service within Marina Bay
and the CBD.
26
Downtown Line 2: A 16.6km line with 12 stations and one depot

that will run from Bugis to Bukit Panjang. All major civil as well
as mechanical and electrical contracts have been awarded for
the construction of Downtown Line 2 and road diversions to
facilitate the temporary earth retaining systems have started. The
tunnelling works are expected to start in the fourth quarter of 2010.
Scheduled for completion in 2015, it will relieve peak-hours road
traffic congestion in the Bukit Timah corridor, crowding on the EastWest Line and increase accessibility to the CBD and Marina Bay.
Downtown Line 3: A 21km line with 16 stations, starting from
Expo station in the east and ending at a new Downtown Line 1
station near the existing Chinatown station on the North-East
Line. Scheduled to be completed by 2017, it will relieve road
traffic congestion during peak hours in the eastern region part
of Singapore and increase accessibility to the CBD and Marina
Bay. It is also expected to reduce crowding on the East-West
Line. Preliminary works for the construction of this line, such as
soil investigation, condition surveys and planned utilities diversion,
have started. Major contracts will be put up for tender in 2010 and
major construction is expected to begin in mid 2011.
A prototype of the new trains that will run on the Downtown Line is
already in Singapore. It arrived in October 2009, for LTAs technical
evaluation.
The new trains on the Downtown Line will have improved features
such as new seat design, dynamic route map display and newlydesigned straphangers. The new trains are also lighter, use less
energy and have the ability to recover energy from braking over a
larger speed range.
Extending Rail Transit Systems:

North-South Line extension
The North-South Line extension is a 1.6km long, fully underground
line that will run southwards from Marina Bay station to the Marina
South Pier. The new station at Marina South Pier allows tourists and
day trippers heading for the Southern Islands, like Kusu Island and St
Johns Island, to get to the pier easily. The new station will also serve
the International Cruise Terminal which will be located nearby.
Most of the electrical and mechanical contracts for this extension
were awarded in late 2008 and the main civil contract was awarded in
December 2009. Construction of this line is scheduled for completion
by 2014. An additional five new trains have been purchased for this
line extension.
Improving Rail Transit Systems:

Jurong East Modification Project
The Jurong East Modification Project which
involves the construction of an additional
station platform and 1.65km of new viaducts is
making good progress. The additional viaduct
trackways between Bukit Batok/Clementi
and Jurong East MRT stations, together with
additional trains, will increase capacity on the
North-South and East-West Lines.
The Jurong East Modification Project is
expected to be completed by May 2011. New
trains will arrive progressively in 2011 and will
be put into revenue service after testing and
commissioning.
27

Improving Bus Travel

Many people in Singapore rely on the bus to
get around. Thus, the LTA is also focused
on improving the public bus system for the
benefit of commuters.
Boon Lay Integrated Public
Transport Hub
In December 2009, the LTA took an
important step forward in improving bus
travel when it opened the Boon Lay
Integrated Public Transport Hub. The new
air-conditioned bus interchange can hold up
to 60 buses with 31 berths for boarding and
alighting. At 20,000 sqm, it is the biggest
integrated bus interchange built so far and
benefits some 150,000 commuters daily.
28
The new bus interchange is directly linked to Jurong Point 2 shopping

centre, which is, in turn, connected to the Boon Lay MRT station. The
distance between the MRT station and the furthest bus boarding berth
is a mere 190m, less than a four-minute walk.
The new interchange is also designed for wheelchair access with
barrier-free entrances and exits.
The Boon Lay Integrated Public Transport Hub is the fourth such hub
in Singapore. Similar hubs in operation are at Toa Payoh, Sengkang
and Ang Mo Kio. In 2011, another two integrated hubs will open at
Serangoon and Clementi.
Over the next decade, the LTA will build more of such integrated
interchanges at Jurong East, Bedok, Joo Koon and Marina South.
The integrated interchanges are an important component of the

public transport system because many commuters rely on both buses
and MRT. By integrating bus travel with MRT stations, the overall
experience for commuters will improve.
Mandatory Give Way to Buses Scheme
Making bus journeys smoother and faster is one way to make
commuting by buses more attractive to commuters. To do this, the
LTA implemented the Mandatory Give Way to Buses scheme in
December 2008. This scheme was designed to make it easier for
buses to leave bus bays, thus speeding up overall bus journeys. The
schemes pilot showed that buses were able to exit bus bays much
faster than before. In some cases, it was up to 73 per cent faster.
During the year in review, the LTA has implemented the scheme at
44 bus bays. By the end of 2010, this will be extended to over 100
additional bus bays island-wide.
Improved Service Standards for Bus Services
To ensure shorter bus waiting times, the PTC implemented more
stringent Quality of Service Standards for basic bus services from
August 2009. Under the new requirements, at least 80 percent
of bus services have to operate with headways of not more than
10 minutes during weekday peak periods compared to 15 minutes
previously.
In addition, at least 90 percent of feeder bus services now have to
operate with headways of not more than 10 minutes during weekday
peak periods, up from 85 percent.
To meet these new standards, SBS Transit and SMRT have deployed
116 more buses, which operated an additional 263 bus trips during
peak periods.
Central Bus Network Planning
In 2009, the LTA took on the role of central bus network planner to
optimise the performance of the entire land transport system. The
review of the existing bus network has ended and the draft Bus
Route Masterplan has also been completed. Consultations with the
various constituencies began in June 2009 and have been completed
in April 2010.
Improving Taxi Service

The LTA is also committed to improving the
taxi service in Singapore and has been working
closely with the stakeholders to develop
initiatives to raise the level of service. The
Authority is reviewing the existing Quality of
Service Standards for taxis and will be engaging
the taxi industry in this effort. By raising service
standards, the LTA aims to improve the overall
commuter experience.
In addition, the LTA has been actively working
with event organisers for large-scale events
such as River Hong Bao, FORMULA 1
SINGTEL SINGAPORE GRAND PRIX and
Youth Olympic Games to create temporary
taxi points at suitable locations to allow
commuters to hail for taxi services in an
orderly manner.
29

Distance Fares
On 3 July 2010, the LTA and PTC
implemented a new system for charging
fares on public transport that is based on
overall distance travelled. Together with the
introduction of Distance Fares, the PTC
decided to grant a 2.5 per cent reduction
in bus and train fares.
With Distance Fares, commuters no
longer pay a penalty for making transfers.
Commuters will pay the same fare, whether
they travel directly or make transfers, for the
same distance travelled. Senior citizens and
students/children also benefit from distancebased charging as they get discounts of 25
per cent and 50 per cent respectively off the
adult fares.
30
The adult fare structure has an initial fare band of 3.2km, followed by
1km bands, up to 40.2km. This structure reduces large fare jumps.
Senior citizens and students/children will pay a flat fare beyond
7.2km. For feeder services, fares will continue to be capped at the
first band regardless of distance travelled.
To reach out to all commuters, the LTA embarked on an extensive
public education programme that included publishing advertorials in
key English and vernacular newspapers. Messages were also aired on
key radio channels and via LTA Traffic News. In addition, brochures
and posters were distributed to community centres, grassroots
residential committees, schools, bus interchanges and MRT
stations. Posters were also placed at the platform screen doors of all
underground MRT stations to educate commuters a they wait for their
trains. Commuters also learnt about Distance Fares from the posters
displayed in all buses and at more than 4,000 bus stops across the
island. A step-by-step instructional video on the new online Fare
Calculator was produced for regular screenings at all bus interchanges
and MRT stations.
In addition, about 20,000 commuters learnt

how to calculate their fares with the online
Fare Calculator at roadshows held over three
weekends (from 19 June to 4 July) at hightraffic bus interchanges and MRT stations.
The roadshows also featured exhibition
panels, posters, brochures and games to
educate the public on Distance Fares. LTA,
PTC, SBS Transit and SMRT staff were
stationed on-site to facilitate.
Public Transport Customer

Satisfaction Survey
The LTAs commitment to making public
transport a choice mode is bearing fruit. In the
Public Transport Customer Satisfaction survey
conducted in October 2009, 93.8 per cent of
respondents said they were satisfied with the
overall public transport service in Singapore.
This is up by about 4 percentage points from
89.5 per cent the year before.
The overall satisfaction rating for public
transport services also improved to 7.4 from
7.1 the year before. The ratings for overall
satisfaction for buses and rail have also
improved.
31

moving ahead
with you...
to keep your
journeys smooth
The LTA continually explores new and innovative ways

to manage road usage. We expand the road network.
We improve road capacity. We regulate road use. It is
this relentless pursuit that enhances the commuting
experience on the roads.
32
33

MOVING
YOUR
WORLD
The Marina Coastal Expressway
will offer better connectivity for our
residents to the Marina Bay financial
and entertainment hub as well as other
parts of Singapore.
David Ong, PBM, Chairman of Kreta-Ayer-Kim Seng Citizens Consultative Committee
34
9-fold
increase
In 2009, there were more than 27,000

off-peak cars in Singapore, a nine-fold
increase over a five-year period. The
Off-Peak Car scheme serves to support
the LTAs objective to better manage
congestion during peak periods.
35

A critical component of Singapores economic

success is an extensive and smooth-flowing
road network. Roads allow the transportation
of people and goods around the country,
enabling work, commerce and play. Congested
roads reduce the value of this network as
travel time becomes longer than it needs
to be. The LTA is committed to keeping
Singapore moving and works towards
minimising road congestion by improving road
capacity and better managing road usage.
During the year in review, the LTA completed a
number of significant road projects. Apart from
adding new roads, the LTA is also constantly
looking at how to better manage road usage
and vehicle population growth rate.
Widening of the Central Expressway

The Central Expressway (CTE) is a vital expressway that connects
the city to the north and north-eastern parts of Singapore such as
Woodlands, Yishun, Hougang and Punggol.
To improve the CTE and to cater for future growth in traffic demand,
the LTA has embarked on a major programme to improve and widen
the stretch of the CTE between Bukit Timah Road and Yio Chu Kang
Road. Construction works on the project has been ongoing since
February 2008.
The first phase of this project, involving the widening of the CTE
between Ang Mo Kio Avenue 1 and Ang Mo Kio Avenue 3, was
completed in August 2009. The second phase of the project, which
involves widening other sections of the CTE between Bukit Timah
Road and Yio Chu Kang Road, is ongoing. This includes the widening
of seven existing flyovers and two vehicular bridges as well as the
construction of two new flyovers between the PIE and Braddell
Road Interchange.
When the entire project is completed by the end of 2011, there will
be four continuous lanes in both directions of the CTE between Bukit
Timah Road and Yio Chu Kang Road.
36
Marina Coastal Expressway

The Marina Coastal Expressway (MCE) is a 5km long, dual five-lane
expressway, which includes 3.6km of tunnels and two ventilation
buildings. When completed in 2013, it will be the tenth expressway
in Singapore.
The MCE joins the Kallang-Paya Lebar Expressway (KPE) and the
East Coast Parkway (ECP) in the east to the Ayer Rajah Expressway
(AYE) in the west, with direct connections to the Marina South and
Straits View areas.
The groundbreaking ceremony took place in April 2009 and
the work is proceeding as planned. During the year, ground
improvement and temporary earth retaining systems were installed
and bulk excavation has begun. Stage 1 cofferdam construction of
the undersea tunnel has been completed. Works on building the
seawall at Marina Wharf has also begun, as have reclamation works
at Marina East.
Upgrading of Woodsville
Interchange
The upgrading of Woodsville Interchange,
located at the intersection of Serangoon
Road, Upper Serangoon Road, MacPherson
Road and Bendemeer Road, is progressing
on schedule.
All civil, mechanical and electrical designs have
been completed. The diaphragm walls that form
the road tunnel walls are also done. In early
2010, traffic lanes were realigned and diverted
to allow bulk excavation for the road tunnel
construction to take place. The construction
of a new flyover started in July 2009 and is
scheduled for completion this year.
Four major system-wide contracts for the MCE were awarded

in 2008, and design work is now ongoing. Tenders for three
remaining major system-wide contracts were subsequently awarded
in May 2010.
37

Construction of the Sentosa

Gateway Tunnel
direct connection to the ECP via Keppel Road or the AYE via Lower
Delta Road using the completed tunnel.
The LTA is building a new road tunnel from

Sentosa to Keppel Road and Kampong Bahru
Road to meet the expected growth in traffic
demand as the Sentosa-Harbourfront area
continues to develop.
The LTA has completed an advance road diversion along Sentosa

Gateway to create space to facilitate the construction of the tunnel.
Major construction works for the road tunnel are expected to begin by
2011, with the tunnel scheduled for completion by end 2015.
This tunnel will connect outbound traffic from

Sentosa Island directly to Kampong Bahru
Road and Keppel Road, bypassing the busy
Sentosa Gateway/Telok Blangah Road and
Telok Blangah Road/Kampong Bahru Road
traffic junctions. When completed, motorists
travelling through these two junctions into
Sentosa or to the other developments in the
area can expect a smoother journey, while
outbound traffic from Sentosa can enjoy a
38
Concurrent with the tunnel construction, the LTA will also widen Lower
Delta Road from two lanes to three lanes in both directions, between
Kampong Bahru Road and the AYE, and upgrade the AYE/Lower
Delta Interchange to allow motorists from Lower Delta Road (northbound) to connect directly to the AYE (city-bound).
The LTA will continue to work with the precinct stakeholders such as
Sentosa Development Corporation, Vivo City, St James Power Station
and fellow government agencies to formulate traffic operation plans to
closely monitor and manage traffic conditions.
The completion of the Bartley Viaduct marks

the overall completion of the Bartley Road
extension project which started in 2000.
The entire Bartley Road extension project
stretches 4.5km. It includes a viaduct
connecting Kaki Bukit and Tampines Avenue
10 that has been opened to traffic since
December 2003, as well as the Upper Paya
Lebar Underpass that has been opened to
traffic in March 2009. As part of the project,
a new road, Bartley Road East, which runs
parallel to the viaduct, has also been opened
to traffic.
With the completion of the Bartley Road
extension project, motorists from Tampines
and Bedok towns will now have a direct
link to the central region via Bartley Road
and Braddell Road. This new direct centraleast connection provides an alternative for
motorists currently using the Pan-Island
Expressway (PIE) and will also benefit
motorists travelling to the Kaki Bukit
industrial area.
Upgrading of West Coast

Highway/Clementi Road Junction
In February 2009, works began on the
construction of a dual three-lane flyover at the
junction of West Coast Highway and Clementi
Road. It is expected to be completed by the
third quarter of 2011.
Bartley Road Extension

In January 2010, the LTA opened the 1.9km long dual two-lane
viaduct that provides motorists with a direct connection from Bartley
Road East to Bartley Road. The viaduct spans across Airport Road,
Hougang Avenue 3 and Upper Paya Lebar Road.
With the new flyover, motorists on West Coast

Highway will be able to bypass the junction as
they head towards Jurong Town Hall Road or
the city. In addition, two sheltered pedestrian
overhead bridges will be built along West
Coast Highway, near Waseda Shibuya Senior
High School and Singapore Bible Baptist
Church respectively. The pedestrian overhead
bridges will enable residents in the area to
cross West Coast Highway safely.
39

Construction of the Marina

Bayfront Bridge
The Marina Bayfront Bridge project was
completed and opened to traffic just before
the official opening of the Marina Bay Sands
Integrated Resort. This project consists of a
vehicular bridge, a pedestrian bridge, as well
as a riverside boardwalk beneath both the
pedestrian bridge and the vehicular bridge at
the north shore.
During race days, an LTA team was on standby for urgent repairs to
the race track. In addition, officers were mobilised to plan and execute
daily road opening and closing operations for traffic flow along Nicoll
Highway, Esplanade Drive, Raffles Avenue, Raffles Boulevard and roads
within the circuit park during the race week. For 2009, the road closure
period was reduced to just seven days, down from the12 days the year
before, bringing greater convenience to motorists and stakeholders in
the vicinity. Moving forward, the LTA will work towards further reducing
inconvenience to the affected stakeholders and improving the overall
experience of the event.
The dual three-lane vehicular bridge, which

also has two pedestrian walkways, spans
across Marina Bay from Raffles Avenue/
Temasek Avenue junction to Bayfront Avenue
which runs through the Marina Bay Sands
Integrated Resort. The pedestrian bridge
provides a key pedestrian link between the
north shore of Marina Bay (Raffles Avenue)
and the Marina Bay Sands Integrated Resort
at the south. It also acts as a viewing platform
for events in and around Marina Bay.
FORMULA 1 SINGTEL SINGAPORE

GRAND PRIX
Since the inaugural FORMULA 1 SINGTEL
SINGAPORE GRAND PRIX was first held
in 2008, further road improvement works
were carried out at the pit entry and pit exit
area as well as along Raffles Boulevard.
The whole of Raffles Boulevard was
resurfaced over a six-day period with minimal
disturbance to surrounding stakeholders
and the entire race track was inspected
and certified fit for race by Fdration
Internationale de lAutomobile (FIA).
Photo courtesy of Singapore Tourism Board / Photographer: Masakazu Miyata
40
Other Key Road Improvement Projects

The LTA has made a number of road improvements during the year
throughout Singapore. These include:
The completion of improvement works along Paterson Road and
Scotts Road in January 2010. Works included realignment of
Paterson Road and Orchard Boulevard junction, realignment of
Paterson Road, Orchard Road and Scotts Road junction, and
widening and improvement of Draycott Road, Scotts Road and
Stevens Road junction;
The upgrading of the road system leading to the SentosaHarbourFront area in December 2009. Sentosa Gateway and
stretches of Telok Blangah Road and Kampong Bahru Road were
widened by an additional lane in both directions;
Improving Travel Experience for

Road Users
Apart from adding new roads and
expressways, the LTA has also been
involved in other projects that improve the
experience for road users. For example, the
LTA completed a feasibility study of having
a radio station dedicated to traffic news.
The study recommended that a dedicated
radio station should be a long-term goal. To
provide motorists with reliable and accurate
information about traffic conditions, the LTA
currently broadcasts traffic news on various
existing radio stations.
The completion of a new 400m long single lane two-way road off
the CTE slip road to Ang Mo Kio Ave 1 (city-bound) in August 2009,
to serve the foreign worker dormitory at the former Serangoon
Garden Technical School premises at Burghley Drive; and
The completion of a two-lane road to Pasir Ris Central in front of
White Sands Shopping Centre in May 2009.
41

Improvements to the Off-Peak Car

Scheme
The Off-Peak Car (OPC) scheme is designed
as an option for car owners to pay lower taxes
but usage is restricted to 7 am to 7 pm from
Mondays to Fridays, and 7 am to 3 pm on
Saturdays and the eve of New Year, Lunar
New Year, Hari Raya Puasa, Deepavali and
Christmas.
During the year, the LTA enhanced the
OPC scheme to make it more convenient
and attractive so as to encourage more car
owners to opt into the scheme.
Firstly, the LTA implemented the electronic or
e-Day Licence System in November 2009.
To use the OPC and Weekend Car (WEC)1
during the restricted hours, owners now only
need to purchase the e-Day Licence through
the Internet, at AXS stations, and via SMS,
in addition to the existing channels. Paper
Day Licences are no longer used. For greater
convenience, car owners have up to the end
of the following day after using their OPCs or
WECs to purchase the e-Day Licence. This
means that OPC/WEC owners do not have to
purchase the licence in advance, enabling last
minute travel decisions.
In January 2010, the LTA revised the OPC
Scheme to allow unrestricted usage on
Saturdays and the eves of New Year, Lunar
New Year, Hari Raya Puasa, Deepavali and
Christmas. Correspondingly, the annual road
tax discount was reduced from $800 to
$500, subject to a minimum annual road tax
of $70 instead of the previous $50. Existing
OPC owners can opt to convert to the revised
scheme to enjoy extended usage hours with
the accompanying road tax adjustments.
Owners of normal cars who convert to the revised OPC Scheme will
also enjoy a cash rebate of up to $1,100 for every six months the
vehicle remains as an OPC, until it reaches 10 years old.
From January to June 2010, 53 per cent of OPC owners converted to
the revised OPC scheme, and 1,357 non-OPC car owners have opted
to convert to the revised OPC scheme. This brings the total number of
OPCs to 47,224, a nine-fold increase over a five-year period. OPCs
make up about 9.5 per cent of the total car population in end 2009.
The OPC scheme is an example of how the LTA has successfully
balanced the desire of individuals to own cars with the need to keep
roads congestion-free.
Improved Methodology for Vehicle Quota System

The Vehicle Quota System (VQS) is what the LTA uses to manage
the vehicle growth rate in Singapore. For some time, the LTA has
been studying the VQS to see how it can be improved. The LTA
has completed the review, and in April 2010, it adopted the new
methodology of recycling the Certificate of Entitlement (COE) quota
from the actual vehicle deregistration in the most recent six-month
period back into the system. This eliminates the need to make any
corrections due to any under- or over-projections. In future, the recycling
period could be shortened to make the system even more responsive.
This new approach creates a more responsive VQS that can adjust its
supply quickly to any change in vehicle deregistration patterns.
The VQS and COE systems are effective tools that allow the LTA to
better manage vehicular growth.
Introduction of a Second Generation In-Vehicle Unit

The LTA has introduced a new in-vehicle Unit (IU), designed to accept
both the existing NETS CashCash and the new CEPAS-compliant
cards. This provides motorists with more choices with regard to the
type of payment cards to use. Presently, these cards are available
from NETS or EZ-Link.
The rollout of the new IU began in September 2008 with motorcycles,
and progressively extended to other classes of vehicles in the following
months. From June 2009, all newly registered vehicles are fitted with
the second generation IUs.
The Weekend Car (WEC) scheme was first introduced on 1 May 1991 to allow people to own cars at lower cost without contributing to traffic congestion on the roads.
A separate Certificate of Entitlement (COE) category was allocated for WECs. The Off-Peak Car (OPC) scheme replaced the WEC scheme from 1 October 1994.
42
Support for National Events

The LTA played an important role in ensuring
smooth traffic during large-scale national
events such as the 2009 FORMULA 1
SINGTEL SINGAPORE GRAND PRIX,
the National Day Parade, the Asian Youth
Games, and various road runs. In total, the
LTA managed 90 such events on the roads
in Singapore in 2009 and leveraged on
traffic management solutions such as the
area-wide computerised traffic light system
(GLIDE), traffic monitoring CCTVs and EMAS
electronic sign displays.
For the inaugural Singapore Youth Olympic
Games (YOG) in August 2010, the LTA
implemented the Youth Olympic Lanes along
key YOG routes around Singapore to ensure
that athletes and officials could be transported
between Games venues in a timely manner.
A publicity programme was put in place to
educate motorists on this new transport
scheme. The LTA also organised a Youth
for Transport art competition between April
and June 2010, which saw an overwhelming
response of close to 4,000 entries.
Curbing Illegal Advertisements

To reduce the number of illegal
advertisements pasted onto street furniture,
the LTA worked with a paint specialist to
come up with a paint that repels commonly
used adhesives. A trial was carried out in
July 2009 on 72 columns at the Jurong East
MRT linkway and was found to be effective. It
was subsequently extended to hot spot areas
at Sims Avenue, Geylang Road and Marine
Parade. This will also be implemented in other
hot spots in time to come.
43

moving
barriers...
to meet your diverse needs

At the LTA, we listen to you as your needs are
our priority. We also consider the needs of future
generations and ensure that our actions conserve
the environment.
44
45

MOVING
YOUR
WORLD
Weve been waiting for this (ramps at
Khatib MRT station). It makes a lot of
difference for my mum because it is
now more convenient and safe for her.
Mr Foo, son of an 85-year old Nee Soon South resident
46
450
engagement sessions
The LTA actively engaged stakeholders and
the public face-to-face in more than 450
sessions. This comprised briefings, meetings,
house visits, site visitations and various
community outreach events.
47

The Land Transport Masterplan recognises that

Singapore has a diverse population with people
of differing abilities and needs.
As such, the LTA has been working to ensure
that the public transport system is accessible to
all, including the elderly, the wheelchair-bound,
the visually handicapped, parents with strollers
and pregnant women.
In addition, the LTA recognises that apart
from cars, buses and the MRT, there is a
growing public desire to use bicycles. As a
means of transportation, cycling is a more
environmentally-friendly, cost-effective and
healthier mode of transport. The LTA believes
that the facilitation of intra-town cycling to
and from transport nodes like MRT stations
is a good way to integrate cycling with public
transport and will help to reduce traffic
congestion pressures at the margins.
The LTA views environmental sustainability as
an important goal. It has taken various steps
to support this, such as allowing the use of
recycled materials in road construction and
encouraging people to switch to green vehicles.
48
Increasing Wheelchair Accessibility

As Singapores population ages, the mobility needs of the elderly and
wheel-chair bound will need to be considered. Anticipating this, the LTA
is continually working to make the public transport system even more
elderly and disabled-friendly.
For example, all the Circle Line stations are accessible to the wheelchairbound, the visually handicapped and the elderly. Wide fare gates allow
wheelchairs to pass through while lifts at the entrances and platforms
reduce the amount of walking needed. All stations are also equipped with
handicapped-friendly toilets, and station drop-off and pick-up points have
ramps to accommodate wheelchair-bound passengers.
Similarly, at the new Boon Lay bus interchange, all entrances and exits
of the interchange are barrier-free. Last year, the LTA also upgraded
Tampines Bus Interchange and Yio Chu Kang Bus Terminal with barrierfree accessible facilities.
To enable the wheelchair-bound to use the bus system, the LTA is

continuing to coordinate the rollout of wheelchair accessible buses
(WAB). In the last year, 29 more WAB services were launched, bringing
the total number of such services to 51.
As of July 2010, more than 36 per cent of all public buses are
wheelchair-accessible, close to our goal of 40 per cent by 2010. By
2020, the LTAs aim is to have only wheelchair-accessible public buses
plying Singapores roads.
Green Man Plus

In October 2009, the LTA implemented a pilot programme to allow the
elderly more time to cross the road at selected pedestrian crossings.
Called Green Man Plus, senior citizens need only tap on the card reader
at the pedestrian crossing using their CEPAS-compliant senior citizen
concession cards to extend the green-man crossing time.
So far, public feedback has been positive and the LTA is currently
looking into expanding the programme to more pedestrian crossings,
especially in estates where there is a high proportion of elderly people.
The LTA is also studying ways to extend the programme to the
physically disabled.
Using Recycled Waste for Road

Construction
In an effort to be more environmentally friendly,
the LTA will be changing its road construction
specifications to allow the use of recycled
waste materials as an alternative to natural raw
materials such as granite aggregates in road
construction. The LTA had done many tests,
and actual on-site trials were carried out which
affirmed that recycled materials are suitable to
be used for road construction.
Currently, most roads use a mixture of bitumen
and natural granite aggregates. With the
change, contractors constructing new roads
will be able to use materials such as Reclaimed
Asphalt Pavement which is a processed
construction waste material obtained from
milling defective roads, and Incineration Bottom
Ash which is a residue from the incineration of
household and industrial waste.
By using recycled materials, the LTA is
expecting to reduce the use of natural raw
materials by up to 140,000 tons per year.
This will significantly reduce the environmental
impact of road construction.
49

Promoting Green Vehicles

Green vehicles like petrol-electric and electric
cars create less pollution and have lower carbon
emissions. The LTA is proactively taking steps to
make green vehicles more popular in Singapore.
In 2009, the LTA, together with the relevant
government agencies, announced that the
Green Vehicle Rebate (GVR) has been extended
for another two years till December 2011.
Under the GVR, new car owners get an
Additional Registration Fee (ARF) rebate of
40 per cent on the Open Market Value (OMV)
of their car at the point of registration if the
vehicle is a petrol-electric, electric, petrol-CNG
or CNG-powered car.
Owners of new petrol-CNG, petrol-electric,
electric or CNG-powered buses and goods
vehicles will get an ARF rebate of five per
cent on OMV, while owners of new electric
motorcycles or scooters will get 10 per cent.
The Special Tax exemption for CNG and
petrol-CNG cars has been extended for
another two years until end December 2011.
From January 2012, such cars will not be
subjected to the Special Tax, although bi-fuel
and CNG-powered cars will face a fuel tax at
the pump.
50
Promote Cycling as a Green and Energy-Efficient

Mode of Transportation
In line with the National Cycling Plan, the LTA has been facilitating the
development of dedicated off-road intra-town cycling paths in towns
where there is a strong community support and interest in cycling.
Construction of dedicated cycling paths in Tampines started in early
2010, and the first 1.2km stretch in Tampines was launched on 18
July 2010. Works for the cycling paths in all five towns Tampines,
Yishun, Taman Jurong, Pasir Ris and Sembawang are expected to
be completed by 2012.
In addition to these five HDB towns, the LTA will develop dedicated
cycling paths in Changi-Simei and Bedok towns which will progressively
be implemented by 2014. These cycling paths complement the existing
cycling infrastructure within these HDB towns and will facilitate intratown cycling to transport nodes and key local amenities.
Besides developing cycling paths in HDB towns, the LTA has been
working with other government agencies to implement a network of
cycling paths in Marina Bay. This is one of the initiatives proposed under
the Sustainable Development Blueprint announced in 2009, to plan
for an overall sustainable transport system in Marina Bay. The cycling
network in Marina Bay will be developed in phases, in tandem with the
development of the area. By 2014, cyclists can look forward to 16km
of cycling paths within Marina Bay. The remaining cycling network in
Marina Bay will be put in place as the area is developed further.
The LTA is also working closely with public

transport operators to support the cycling
infrastructure. Between May and August
2009, 30 two-tier bicycle racks were installed
at Pasir Ris station on a trial basis, which was
an SMRT initiative supported by the LTA. The
trial was successful, and another 211 racks
were subsequently installed by SMRT in May
2010. In all, the LTA and SMRT have added
a total of 687 bicycle racks at Pasir Ris,
Tampines and Yishun.
In November 2009, the LTA amended the
Rapid Transit Systems Regulations to allow
foldable bicycles on the MRT and buses. Today,
foldable bicycles are allowed on the MRT and
buses during off-peak periods on weekdays
and all day on weekends and public holidays.
51

Listening to the People

To create a people-centred land transport
system, the LTA believes that open
communication between the LTA and
stakeholders like residents, businesses,
commuters and motorists is vital.
That is why the LTA has expanded efforts
to reach out to the community. Whenever
major construction work is underway, the LTA
actively engages the affected stakeholders
to inform them what to expect, and to
explain what is done by the LTA to alleviate
the inconveniences such as noise and dust.
Depending on the milestones of each rail and
road projects, appropriate tools and channels of
communications were deployed to keep in touch
with our stakeholders. In the year in review, the
LTA produced an informative fact sheet on the
new Downtown Line 2, four issues of project
brochures, seven newsletters and seven flyers
for the other on-going projects. These were
distributed to households and businesses within
52
a 400m radius of the project location. In addition, about 200 circulars

were sent out. The LTA also interacted with the stakeholders face-to-face
in at least 300 briefings, meetings and house visits, and engaged them
during the 15 site visits to LTA construction sites.
To supplement these efforts, the LTA launched the inaugural e-News
NoticeBoard in October 2009. This e-newsletter was emailed to more
than 1,000 stakeholders. The second issue of the e-newsletter was sent
to 1,300 stakeholders in February 2010.
Apart from project-related communications, the LTA also has a
community outreach programme to foster close relationships with
grassroots leaders and grassroots advisers. During these speciallyarranged sessions, the LTA explains the Land Transport Masterplan
as well as other transport infrastructure plans and initiatives relevant to
particular constituencies. Last year, the LTA conducted 11 closed-door
and nine open-door sessions.
As part of our efforts to tap on the grassroots network, the LTA
participated in more than 120 community events such as Town Day,
carnivals, community forums and dialogues to reach out to the local
communities and share LTAs public education programmes such as
promoting public transport and traffic and road safety matters. The
LTA also received and handled about 300 feedback per month from
grassroot leaders.
In addition, the LTA engaged private estate residents through their
Neighbourhood Committees (NCs) to promote proper and safe use
of road facilities within their neighbourhoods. In November 2009, a
private estate sharing session Towards a Liveable Neighbourhood was
organised and attended by 150 grassroots leaders from the Citizens
Consultative Committees and NCs.
To ensure that LTA staff and contractors of major road and rail projects
are suitably prepared to deal with matters relating to the public, the LTA
conducted a workshop on community engagement and stakeholders
management for 60 participants in March 2010. This workshop helped
equip project teams and contractors senior public relations officers with
the relevant skills and served as a platform to share best practices.
The LTA also receives a high volume of feedback each year from the
public. During the calendar year 2009, the total feedback count reached
close to 2 million. In addition, the LTA received almost 750,000 calls
and emails last year, mainly related to fines, appeals, licensing issues
and road tax.
Given the large amount of feedback that the

LTA receives, the Authority upgraded the
feedback system to manage feedback in a
more user-friendly and efficient manner. The
Enterprise Feedback Management System
came online in June 2009 and its new
features include better sorting and routing
capability, enhanced reporting, and improved
formatting.
To help the LTA communicate more effectively
with the public, the Authority formed the
Friends of LTA group. In 2009, this group
increased from 100 to 250 people. These
members come from a wide cross-section
of the society, including retirees, students,
working professionals and homemakers. They
have taken part in engagement programmes,
surveys, opinion polls and focus group
discussions. Increasingly, the LTA turns to this
group to gauge public reaction to new policies
before they are announced.
53

moving with
innovation...
to keep you safe and connected

Effective use of technology enables the LTA to continually
improve the land transport system, making it even safer
and more hassle-free for you.
54
55

MOVING
YOUR
WORLD
I am glad to know that the LTA uses
technology to make my journeys more
convenient. I find online and mobile
services such as MyTransport.SG and
Google Maps very useful.
Cheryl Tan, Marketing Executive, Tampines resident
56
10,647
safety bollards
The LTA installed10,647 safety bollards at
various bus stops in Singapore. This is one
of many measures undertaken by the LTA
to enhance commuter safety.
57

As an agency responsible for massive public

infrastructure programmes, the LTA places a
strong emphasis on safety.
Worker safety at our work sites is a key focus
of the LTA. The LTA continually drives home
the safety message and shares its pervasive
safety culture with its contractors. In 2009,
the theme of the 11th Annual Safety Award
Convention was Safety Culture Leading the
Subcontractors towards Safety Excellence.
This reflects the LTAs commitment to sharing
the safety culture across all levels of the
workforce in construction sites.
The LTAs efforts to promote safety
excellence have also been recognised
by various organisations. The LTA was
accredited by the Workplace Safety & Health
(WSH) Council as a bizSAFE Mentor and
bizSAFE Service Provider.
58
A DuPont safety audit placed the LTA among the top five per cent of
organisations in the world for safety excellence. The LTAs TotalSAFE
programme, a comprehensive safety management system and project
safety review process, won a distinguished award at the Ministers
Innovation Awards 2009.
Making Roads Safer for Motorists and Pedestrians

Apart from construction safety, the LTA has also made road safety
a priority through robust infrastructural design and provisions. It is
because of this philosophy that the KPE has been ranked among the
worlds best tunnels by the prestigious European Tunnel Assessment
Programme, in terms of both design and safety.
The traffic patterns along existing roads are also constantly reviewed
to reduce congestion and improve road safety. Last year, the LTA
implemented about 1,000 traffic schemes around Singapore to this
effect. For example, along Serangoon Avenue 3, the zebra crossing
was changed to a signalised pedestrian crossing, providing students
with a safe crossing while allowing vehicles coming out from the car
park to clear the crossing easily. Dashed pedestrian crossing lines have
also been extended to many other signalised pedestrian crossings at
junctions and mid-blocks. These lines serve to better differentiate the
designated crossing area for pedestrians and the stop line for vehicles.
The LTA implemented a number of other

engineering measures to reduce accidents
at places where road accidents occur
more frequently. During the year in review,
the LTA studied the causes of 150 fatal
accident cases together with the Traffic
Police, identified 19 accident Black Spots,
and conducted road safety assessments
for 24 roads. Appropriate engineering
countermeasures have been proposed
and implemented at certain locations. For
example, to reduce accidents involving selfskidding motorcyclists, the LTA used high
skid-resistant materials to resurface stretches
of road such as along the PIE near Mount
Pleasant Flyover (both directions), portions of
the Bukit Timah Expressway (BKE)/Seletar
Expressway (SLE) and Kranji Expressway
(KJE)/BKE interchanges. It is also adjusting
the super-elevation at the PIE (Changi) near
the Mount Pleasant Flyover.
Other traffic schemes that have been implemented to improve road

safety include:
Extending the pedestrian crossing ahead markings to six additional
locations;
Pedestrian Crossing Signs on flashing beacons poles for zebra
crossings at expressway exits and entrances and along roads with
70 km/h speed limit;
Pedestrian friendly curve alignment markers at eight locations
where pedestrian usage is high;
Over in the CTE tunnels, the LTA has

completed a study that showed that it is
feasible to reduce lighting level at night, while
maintaining road safety. This reduction was
implemented in May 2009 and will help the
LTA save about $143,000 a year due to the
reduced electricity consumption.
To enhance safety on the roads, the LTA
completed the installation of auto-reclosers
at all traffic lights. These auto-reclosers
automatically restore traffic lights if they fail
because of a power outage due primarily to
lightning strikes. As a result, the LTA reduced
the power tripping faults of traffic lights by
99.3 per cent.
Your Speed Signs at three locations;

Traffic calming markings at six additional locations;
Flexible posts at two locations to make the crash cushions more
conspicuous; and
Wavelines at two locations to better delineate road bends.
59

Despite the various infrastructural provisions,

road safety is a shared responsibility and
requires the close co-operation of various road
users. On this front, the LTA engaged schools
and communities to share best practices on
road safety. For instance, about 90,000 road
safety information packages were delivered
to Primary 1 and 2 students in the past year.
The LTA will continue to work closely with the
Traffic Police (TP), the Singapore Road Safety
Council, and the community to make the roads
safer for all.
Improving Safety of Workers on

Lorries
In 2009, a workgroup co-chaired by the
LTA and the Ministry of Manpower (MOM)
completed its review on measures to further
enhance the safety of workers transported
on the carriage deck of lorries. Following
this review, the LTA implemented a series of
measures to further enhance the safety of
workers who need to travel on lorries in the
course of their work.
From 1 September 2009, the passenger seats
in the lorrys cabin must be occupied before
workers can be carried at the rear carriage deck
of lorries. In addition, the maximum allowable
height of seated workers was lowered, penalties
and enforcement for non-compliance of the
safety measures were stepped up, and the
LTAs hotline was opened for the public to report
non-compliance. All lorries registered from 1
January 2010 have to be fitted with canopies
and higher side railings if they are to be used to
carry workers on the carriage deck.
While the safety measures in place have
generally been effective, the LTA continued to
monitor the situation closely. In June 2010,
the LTA further consulted other government
agencies and industry stakeholders and decided
to bring forward the implementation dates of the
remaining measures, originally planned to be
implemented on 1 September 2012.
60
By 1 February 2011, light lorries registered before 1 January 2010

and used to carry workers will have to be fitted with canopies and
higher side railings. Heavy lorries registered before 1 January 2010
and used to carry workers will need to comply by 1 August 2011.
Also, from 1 August 2011, the minimum deck space requirement per
seated worker will be doubled from 0.372 square metres to 0.744
square metres.
The LTA will continue to work with the TP to explore the use of
technologies and devices to better control speeding by lorries used for
carrying workers, and impose heavier penalties on the employers and
the drivers for violation of vehicle safety rules. The LTA, TP and MOM,
together with industry stakeholders, will continue public education
efforts on road safety, as well as develop targeted programmes such as
safety talks, videos and posters for various stakeholder groups to raise
awareness of the safety regulations for lorries carrying workers.
Enhancing Safety of Passengers on board Small Buses

To improve safety in school buses, the LTA introduced regulations
that mandate seat belts to be installed in small buses with a seating
capacity for 15 passengers or less, and with maximum laden weight
not exceeding 3,500kg.
From 1 April 2009, all new small buses registered must have forwardfacing seats with retractable three-point seat belts. In addition, all
existing small buses that transport school children need to have
forward-facing seats with retractable three-point seat belts by 31
December 2011. All other existing small buses are given up to 31
December 2013 to comply with the new seat belt requirements. As
at end March 2010, close to 50 per cent of the existing small bus
population have been retrofitted.
Improving Safety at Bus Stops

During the year in review, the LTA installed
2,220 safety bollards at 508 higher risk bus
stops such as those without bays and with high
commuter traffic. This will provide protection
for waiting commuters at bus stops from errant
vehicles. As of March 2010, the LTA installed
a total of 10,647 safety bollards at 2,440 bus
stops around Singapore.
To alert drivers to the presence of bus stops,
the chevron areas at the bus stop separators
were paved red at four additional bus stops
along the Ayer Rajah Expressway. The red
pavement makes it more conspicuous and
discourages motorists from entering the bus
stop separator along such high-speed roads.
61

Installation of Half-Height Platform Screen Doors at

Elevated MRT Stations
Safety at MRT stations is vital. To improve safety, the LTA installed halfheight platform screen doors at selected elevated MRT stations. A pilot
project to install these screen doors at Yishun, Pasir Ris and Jurong
East stations was completed in December 2009.
With the knowledge and experience gained from the pilot, the LTA will
progressively roll out the installation of these doors at the remaining
33 elevated MRT stations. This project is expected to be completed
by 2012.
Improving Security of Rapid Transit Systems

A video surveillance system is another security feature that is
implemented at MRT stations and trains. The installation, testing and
commissioning of the video surveillance system were completed in
January 2010 for high priority stations on the North-South, EastWest and North-East Lines. The installation for the remaining stations
on the North-East Line was completed in June 2010 while that for
the remaining stations on the North-South and East-West Lines are
expected to complete by July 2011.
The contract for the installation of the surveillance system in the trains
on the North-South and East-West Lines was awarded in July 2009.
The project is currently at the system design stage, with the pilot project
scheduled to be completed by end 2010.
62
Innovation
To achieve the goals of the Land Transport Masterplan, innovative use
of technology is critical. By leveraging on information technology, the
LTA improves its services and arms motorists and commuters with
information to help them make better informed travel decisions.
Land Transport Innovation Fund
The Land Transport Innovation Fund launched in 2008 has funded
various leading foreign and local partners, including academic
institutions, for in-market experimentations and research on advanced
technologies that support the LTAs key areas of focus.
One of the significant in-market experimentations is the joint research
and development to improve the accuracy of bus arrival time forecasts
with IBM Watsons Research Lab.
In another drive to promote green transportation, the LTA co-funded
the development of fuel-cell bus with Nanyang Technological University
(NTU). The experiment uses hydrogen gas as the fuel source which
emits zero carbon-dioxide. The green bus was successfully deployed
during the inaugural Youth Olympic Games to ferry participants around
the Youth Olympic Village.
This integrated travel advisory tool enables the

public to plan their journeys on public and private
transport modes. Commuters will be able to
get information on their travel routes based on
the shortest time to reach their destination. In
addition, motorists can now make more informed
choices on the quickest and most convenient
route for their journeys.
New e-Navigation Services at
ONE.MOTORING Portal
Over and above the current suite of e-services
available at ONE.MOTORING portal, the LTA
introduced a number of new e-navigation
services such as real-time parking lot
availability and wider traffic camera coverage.
Advanced navigation and search features were
also added for the convenience of motorists as
they search for real-time information through
the interactive map. At the same time, ONE.
MOTORING adopted a more vibrant and
dynamic look-and-feel.
Worlds First Nationwide Traffic and Transit Information on

Google Maps
In November 2009, the LTA in collaboration with Google launched the
worlds first nationwide traffic and transit information on Google Maps
(www.maps.google.com.sg/transport).
63

Launch of MyTransport.SG to provide

Timely Information to Road Users
The MyTransport.SG offers the public easy
access to an array of transit and traffic
information services via handphones and
PDAs. Motorists can retrieve information
on road conditions, Electronic Road
Pricing (ERP) locations and rates, parking
availability in town and locations of Park &
Ride car parks. Commuters can search for
bus services at bus stops as well as locate
premium bus services, MRT and LRT stations
and taxi booking numbers.
Enhanced Version of PublicTransport@SG
Portal
In July 2009, the LTA unveiled a refreshed
version of the public transport portal that
was first introduced in October 2008. The
refreshed portal, PublicTransport@SG, has
enhanced navigation and usability. It now
attracts an average of 600,000 page views per
month and won a merit award at the Ministers
Innovation Awards in 2009.
64
The portal is a one-stop gateway for transport-related information.

The interactive island-wide map available at the portal is integrated
with public transport information such as bus service routes, MRT
and LRT system maps, Park & Ride services and real-time bus arrival
information.
Launch of Mobile Version of PublicTransport@SG portal
In August 2009, a mobile version of the PublicTransport@SG portal was
launched. This mobile version delivers public transport information to
people on the go via their mobile phones.
Some services were optimised for use on mobile devices, such as realtime bus arrival information covering the western academic belt region
as well as the bus stops fitted with bus arrival panels found across
Singapore. Bus, MRT, and LRT route information are also available for
download and viewing. On average, there are 5,000 page views for
PublicTransport@SG Mobile every month.
Launch of SafeJourney website to Engage Youth on Public
Transport Security Issues
As part of the Public Transport Security Committee, the LTA developed
a website for upper primary and lower secondary school students to
learn about public transport security. The website at www.safejourney.sg
was launched in June 2009. The LTA spearheaded the development,
operation and maintenance of this website.
Extending Parking Guidance System to more locations

In August and October 2009, the LTA expanded the Parking Guidance
System (PGS) to the Orchard and HarbourFront areas to enable
motorists to find available parking lots in the area. Some 11 PGS
information panels were installed on major roads leading to the Orchard
area while four panels were installed around roads leading to the
HarbourFront area.
Extending CEPAS use beyond public transport
During the year in review, the LTA successfully upgraded the Electronic
Road Pricing system to have its second-generation IU work with all
CEPAS-compliant cards in addition to the existing NETS CashCards.
The LTA assumed the role of a transport acquirer and has been working
closely with car park operators to upgrade their Electronic Parking
systems so that motorists could conveniently use the new CEPAScompliant cards for payment of parking charges.
The eventual aim is for the CEPAS-compliant

card to be widely used for all kinds of
transactions to support the national objective
of moving Singapore towards a cashless
society. Previously, there were two different
stored-value smart cards in use the NETS
CashCard and the ez-link card. Both cards
are based on proprietary systems that are
incompatible.
To increase the popularity of the CEPAScompliant cards, the LTA is working to make
the cards acceptable at more locations. The
LTA has also been working with DBS to
facilitate concession card top-ups at DBS/
POSB ATMs island-wide.
65

moving with
people...
to bring life to journeys
and journeys to life
Being people-centred also means developing our

people, supporting our partners, and sharing our
knowledge and expertise with a global audience.
66
67

MOVING
YOUR
WORLD
I feel that the LTAs pledge We
Keep Your World Moving is a good
reflection of the effort put in by the LTA.
I am especially happy with the Circle
Line as it is much faster for me to get
to school now.
Karen Ong, university undergraduate
68
10,000
participants
The Academy has designed, conducted
and hosted more than 300 professional
programmes for almost 10,000 local and
overseas senior officials and professionals
from some 100 countries.
69

To cushion the impact of the recession in

2009, the Singapore government sprang
into action to help workers, businesses and
people cope. During this period, the LTAs
priority was to help businesses, specifically
the motor industry, ride out the downturn.
To do so, the LTA implemented various
measures to help lower the cost of business
such as:
Reducing the road tax for buses, goods
vehicles, goods-cum-passenger vehicles
and taxis by 30 per cent for the licensing
period from 1 July 2009 to 30 June
2010. This was aimed to help Singapores
business community in general.
70
Reducing the bid deposit for Certificates of Entitlement (COE) in

Categories A, B, C and E by 50 per cent from $10,000 to $5,000
from October 2009 for a one-year period.
Extending the maximum allowable temporary vehicle ownership
period from nine months to 12 months for a one-year period.
Extending the storage period under the Export Procession Zone
(EPZ) scheme for companies in the business of exporting deregistered vehicles. De-registered vehicles kept in the EPZ had
their storage period automatically extended from six months to
12 months after the initial six-month storage period expired. In
addition, the maximum storage period was temporarily extended
from 12 months to 24 months.
These measures reflect the LTAs pro-business attitude and our
continuing support to our stakeholders and partners.
New Corporate Positioning
Leading The Way
The LTA is continually looking at ways to serve the public even better.
With this in mind, the Authority conducted environmental scans and
interviews with the public to understand the public perception of
the organisation. The LTA eventually developed the new corporate
positioning promise of We keep your world moving. The positioning
underlines the LTAs role in planning and managing an efficient land
transport system while applying a can-do attitude to deliver safe,
efficient and seamless mobility. Through it all, the LTA aims to ensure
that commerce flows and people stay connected to their goals,
aspirations and lifestyles.
In 2009, the LTA was privileged to be

given the Singapore Quality Award (SQA),
becoming the first public agency to win the
business excellence awards two years in
a row. The Singapore Quality Award is the
highest accolade given to organisations for
business excellence. The year before, the LTA
received the Innovation Excellence Award by
the SQA Governing Council.
The corporate positioning is based on three pillars: being peoplecentric in what is done and in how it is done, and delivering a
seamless experience that reflects a commitment to excellence.
The new corporate positioning was unveiled to staff in July 2009 and
has been cascaded down to the whole organisation. It will shape how
LTA conducts itself in meeting the needs of the public better.
The LTA recognises that its staff are its most

valuable resource. During the year in review,
the LTA refined its staff policies to ensure that
it continues to attract and retain the best and
brightest. The LTA also took part in career
talks to ensure that the organisation would gain
mindshare among potential new employees.
71

In the area of staff retention, the LTA

developed a dual career framework for
engineers. This enables engineers to focus on
developing their skills while also allowing the
LTA to continue to have a steady leadership
pipeline as more experienced engineers move
up the corporate ladder.
Staff engagement is also an important
factor in retaining talent. Preview trips were
organised to major engineering projects such
as Bayfront, Bras Basah, Esplanade and
Stadium MRT stations. Such engagement
activities help staff feel connected to the
public-oriented mission of LTA.
In addition, the LTA worked closely with the
Amalgamated Union of Statutory Board
Employees (AUSBE) during the year to
strengthen management-labour relations.
72
In May and October 2009, the LTA, together with AUSBE, organised
a two-day Effective Industrial Relations programme which was
conducted by the Ong Teng Cheong Institute. In recognition of
this effort, the LTA was awarded the Ong Teng Cheong Institute
Workplace Partnership Award 2009.
Land Transport Excellence Awards 2010

In recognition of the industry partners and individuals who have played
an important role in Singapores endeavour towards developing an
efficient, sustainable and people-centred land transport system, a total
of 16 award recipients were honoured at the Land Transport Excellence
Awards 2010 ceremony held on 31 March 2010. Four new categories
namely, Young Innovator, Most Creative Promotion/Campaign
(Land Transport), Friend of Land Transport and Land Transport Star
Ambassador Awards, were introduced to acknowledge companies and
individuals pursuit of innovation and service excellence.
The ceremony also raised $200,000 for the LTA Cares Fund.
Sharing Expertise
As a knowledge-based organisation, the LTA believes in the power
of information and the value of sharing that information. To do this in
a systematic way, the LTA Academy was set up in September 2006
to share expertise, promote research and exchange best practices
in urban transport management and road safety engineering and
management. The Academy strives to be a learning enabler,
engaging in research and providing public education.
The Academy organised the second World Urban Transport Leaders
Summit in June 2010. In September 2009, the Academy organised
a joint seminar with Tsinghua University in Beijing. It also supported
the World Roads Conference 2009 in October 2009. To date, the
Academy has designed, conducted and hosted more than 300
professional programmes for almost 10,000 overseas and local senior
officials and professionals from some 100 countries around the world.
To enable learning, the Academy engages universities and institutions
to develop joint programmes and research. During the year, the
Academy signed 11 international Memorandum of Cooperation (MOC)
partnerships with different institutions.
In February 2010, the Academy and SIM University (UniSIM) jointly
launched the regions first Master of Science programme in Urban
Transport Management. This programme provides a holistic and rigorous
post-graduate training in urban transport that covers the entire spectrum
of policy, planning and management in sustainable land use, transport
economics and infrastructure financing. Classes started in July 2010
and will be held mainly on the Academys premises.
Research is also an important part of the Academys work. Last year,
the LTA collaborated with VICOM Ltd to set up a Vehicle Emission
Test Laboratory (VETL) in Singapore. The state-of-the-art laboratory,
which has been in operation since October 2009, enables vehicle
emission tests to be conducted locally. It also allows for more in-depth
vehicle emission and fuel efficiency studies to be carried out.
Another major research project is the Diesel Particulate Filter (DPF)
Trial. The LTA worked with fleet operators and Mann+Hummel Filter
Technology (S.E.A.) Pte Ltd to retrofit DPF systems on selected
heavy-duty diesel vehicles for a 12-month road trial. The objective is
to collect data to ascertain the cost-effectiveness of retrofitting DPF
systems on heavy-duty diesel vehicles.
Working with the community to enhance their living environment is a
key highlight of LTAs achievements. The engagement efforts by the
Community Partnership division were shared at the Commonwealth
Association for Public Administration and Management Regional
Conference held in Canberra Australia

in October 2009, under the category of
Public Sector Transformation. The LTAs
presentation was well-received by the
conference participants.
The LTA collaborated with World Health
Organisation (WHO) to document the Global
Status Report on Road Safety in July 2009 by
contributing information on Singapores road
safety situation to the report.
The LTA also supported the Global Road Safety
Partnership (GRSP)/Asia Road Safety Seminar
together with the National Safety Council and
TP in October 2009. This helped to develop
and establish the framework for collaboration
with international organisations on road safety
to share experience and best practices and to
explore commercial opportunities.
Public Education
The Land Transport Gallery was launched in
January 2008, and has seen about 75,000
visitors walked through its doors as a result
of intensive marketing activities as well as
through word of mouth, both locally and
internationally. The Gallery has also been
featured in a number of overseas blogs and
on YouTube.
The Gallery continues to actively market
itself to schools, grassroots organisations as
well as to the participants of the Academys
professional training programmes. Creative
and customised programmes, especially for
students, are constantly being developed.
In June 2010, the Gallery played host to
some 120 students as part of the annual
Pre-U seminar. In August 2010, the
Land Transport Junior College Forum was
organised to help junior college teachers and
students understand the principles of land
transport policies and the rationale behind
land transport policy formulation.
73

LTA subsidiaries
MSI Global Pte Ltd
MSI Global is a land transport engineering
consultancy that provides solutions around the
world. It was set up as a subsidiary of the LTA
in 1995 to share the Authoritys expertise.
Apart from working with BTSC, MSI is working on a project with the
Bangkok Bus Rapid Transit (BRT) system, the new bus-based transit
system in Thailands capital. For the Bangkok BRT system, MSI is
responsible for delivering the AFC system application software. The
system will undergo a trial run in the fourth quarter of 2010.
True to its mission, the company has been

busy with projects in Bangkok, Dublin,
Singapore and in various Chinese cities in
the last 12 months.
In Ireland, MSI is providing its integrated ticketing application software

for use on public transport in the Greater Dublin area. In 2008, MSI
signed a contract with IBM which implemented the infrastructure for
an Integrated Ticketing System in the Irish capital. MSI is developing,
testing and installing the software that allocates the fares between
different parties.
In Bangkok, MSI Global was involved in

a number of different projects with the
Bangkok Mass Transit System Public
Company (BTSC). BTSC has been
upgrading its automatic fare collection
(AFC) system to accept contactless
smart cards and MSI Global is the main
contractor. MSI Global supplied application
software for new equipment such as the
backend computer system, point of sale
terminal and card initialisation machines.
MSI also modified the fare gate software to
accept the contactless smart card.
MSI had been awarded a contract to design,
test and install the AFC system at two new
stations opened by BTSC. The two stations
were operational since 2009.
The MSI is also working with an European
partner to modify the existing BTSC AFC
system to use a common stored value card
that is scheduled to be launched in 2011
for Bangkoks metro system.
In Singapore, MSI has been maintaining the Public Transport

Automatic Fare Collection System. Last year, the old AFC system was
upgraded to a new system called Symphony for e-Payments. This
new system significantly improves performance and reliability. The
system was later enhanced to use the Distance Fares framework and
MSI was able to roll out the new system overnight smoothly.
In Vietnam, MSI has been assisting client JGC Corporation in its
tender bid for the electrical and mechanical systems for the Ho Chi
Minh Metro since January 2010. MSI has been helping JGC assess
the proposals of subcontractors as well as construction methodologies
for JGCs tender bid submission documentation.
The MSI has been very active in China; it is involved in projects in
Shanghai, Nanjing and Wuxi. In Shanghai, MSI was contracted
to provide Electrical and Mechanical project management and
consultancy services to the Shanghai Metro Line 10 project. This
line opened for revenue service in manual mode in April 2010.
Moving forward, MSI will continue to provide technical support for
uncompleted works and for the future conversion of the line to fully
driverless mode by 2011.
In Nanjing, MSI signed an agreement in April 2010 to provide a
consultancy study for the Nanjing Planning Bureau. In Wuxi city, MSI
worked with the China Academy of Railway Sciences to submit a joint
tender bid to provide consultancy services on the Wuxi Metro Line 1
project in July 2010. The scope of services includes commissioning the
electrical and mechanical systems and testing for operation readiness
for Wuxi Metro Line 1, a 29.4km long metro line with 24 stations.
74
The MSI will jointly organise the 2010 World Urban Transit
Conference together with LTA Academy and the Association of
Consulting Engineers Singapore. The conference will be held in
October at Resorts World Sentosa, with the theme of developing
a sustainable and innovative urban rail transportation system.
Prominent speakers at the conference include Prof Vukan Vuchic,
Ms Barbara A. Nadel, Mr Lim Eng Hwee, Dr Laurent Fourtune,
Prof Brian Mellitt and Mr T.C. Chew. Some 600 international and
local delegates are expected to attend the conference. There will
also be an exhibition with over 65 exhibition booths. About 3,000
people are expected to visit the exhibition.
EZ-Link Pte Ltd

EZ-Link is a subsidiary set up by the LTA to
sell, distribute and manage ez-link cards and
handle the clearing and settlement of ez-link
card transactions on a commercial basis.
During the year in question, EZ-Link was
engaged in a major project to replace old ezlink cards with a new version that is compliant
with a new national standard for contactless
e-purse applications known as CEPAS.
The effort began in January 2009 and over
the next nine months, EZ-Link progressively
replaced all adult and concession cards with
the new CEPAS-compliant version. It was a
massive undertaking, and a total of 4.654
million ez-link cards were exchanged between
9 January and 7 October 2009.
During the year, EZ-Link also embarked on
a number of initiatives to make card top-ups
easier, create new card products and increase
the acceptance of the new ez-link card as a
means of payment.
In January 2009, commuters could top-up
their ez-link cards at DBS/POSB ATMs
and AXS Stations. In June 2009, EZLink upgraded their EZ-Online service and
introduced the new ez-link card reader from
Advanced Card Systems so that ordinary
consumers could buy and top-up their
cards from the comfort of their homes. All
they need is a computer or laptop with an
Internet connection.
75

Throughout the year, EZ-Link launched

a number of cards aimed at different
markets. In July, EZ-Link launched a
Season Travel Pass for frequent public
transport commuters. The basic pass
allows unlimited bus rides and up to four
train rides while the enhanced card allows
unlimited bus and train rides.
With the announcement in July that
the ez-link card could be used for ERP
payments with the second-generation
in-vehicle units, the company rebranded
its auto-credit card top-up service as
EZ-Reload. This was an attempt to reach
motorists with a product that would
help them avoid fines in the event of
insufficient funds on their cards. When the
gantry detects there is insufficient funds, a
pre-set amount is automatically added to
the ez-link card.
In August, the Peoples Association,
EZ-Link and QB Pte Ltd launched the
PAssion card, the first community-based
membership card with an ez-link purse.
This card was supplemented after Dairy
Farms Group joined in the PAssion card to
offer discounts and points to cardholders
who use the PAssion card to pay at places
such as Cold Storage, Guardian, Market
Place, Shop N Save and Giant.
76
EZ-Link also worked with banks and financial institutions to create new
credit card and debit card products. In April 2009, EZ-Link launched
the FEVO Pre-Paid MasterCard card, making the company the first
non-bank pre-paid MasterCard card issuer. In October, a new version
of the card was released that came with the ez-link purse. This allowed
FEVO cardholders to use the card for bus and MRT travel as well.
In August, Citibank re-issued their Visa Citibank SMRT Credit cards
to use the CEPAS-compliant version with the ez-link purse. Later
that month, DBS launched the DBS Live Fresh card which became
the first EMV certified credit card to carry the ez-link purse. This was
followed by the October launch of OCBCs Yes! debit card which also
has the ez-link purse.
To increase the value of the ez-link purse, the company has been
working hard to increase acceptance of the card as a means of
payment. In October, SMRT taxis began accepting the ez-link
card payments for taxi rides. The next month, EZ-Link acquired
Takashimaya Food Hall as its first major merchant group to accept
ez-link card payments.
In March 2010, EZ-Link and Vix-ERG announced that they would
collaborate to get private bus, ferry and tourist leisure attraction
operators to buy the new CEPAS Fare Validator that accepts ez-link
card payments.
In November, EZ-Link was awarded a call for collaboration grant
by the Infocomm Development Authority (IDA) to help increase the
deployment and usage of contactless terminals to promote cashless
payment acceptance in Singapore.
awards won in FY09/10

Singapore Quality Award (SQA)
The LTA won the SQA Award in November 2009, and
is the first public agency to win the Business Excellence
Award for two consecutive years, after receiving the
Innovation Excellence Award last year. Awarded by
SPRING Singapore, the SQA the highest accolade
given to organisations for business excellence is
conferred upon the best of the best in recognition of
their attainment of world-class standard of performance
excellence.
Merit Awards
A Delightful Journey with PublicTransport@SG
A Sustainable and Environmentally Friendly Utility
Trench Reinstatement Method
LTA Cares Programme
Quantitative Risk Analysis (QRA) Essential
Software Tool Leading to Design Optimisation and
Motorists Safety
Services@Your Doorstep Creating
Partnerships with Communities
Setting the Benchmark for Quality

Government Websites
Workplace Safety and Health (WSH)

Award
Jointly organised by the Ministry of Finance (MOF)

and the IDA, the inaugural Singapore Government
Web Excellence Awards 2009 recognises Government
agencies which have achieved excellence in website
development.
Of the 66 website entries submitted by 39 agencies,
LTAs ONE.MOTORING portal (www.onemotoring.com.sg)
emerged tops with the highest accolade, the Outstanding
Website Award, for the Singapore Government Web
Excellence Awards 2009. The entries were evaluated by
a panel of experts, with 26,000 members of the public
voting for the website of their choice.
MOT Ministers Innovation Awards

Inaugurated in 2002 to promote innovation and creativity,
LTA was awarded four Distinguished and five Merit
Awards at the Ministers Innovation Awards 2009.
Distinguished Awards
Improve Concrete Road Surface Rehabilitation to
Avoid Peak Hour Disruption
Geographical Information System (GIS)@LTA
Symphony e-Payment (SeP) System
TotalSAFE: A Comprehensive Total Safety
Management System
The annual WSH Awards celebrates the best in

workplace safety and health. It recognises deserving
winners on a national level for their commitment and
exemplary standards in WSH. Besides being accredited
by WSH as a bizSAFE mentor and bizSAFE service
provider, the LTA is proud to be a distinguished recipient
of the WSH Developer Award 2009.
Bras Basah station wins global award

Designed by local award-winning architecture firm
WOHA, the Bras Basah station received global
recognition when it won the World Transport Building
of the Year title at the World Architect Festival held in
Barcelona, Spain in November 2009.
Selected by an international panel of judges, this
international design award is a first for MRT stations
since the train system started running in 1987. It
affirms LTAs commitment to provide a people-centred
land transport system that is not only safe, affordable
and eco-friendly, but also of quality design.
In the year under review, the station also received the
Land Transport Excellence Award for the Best Design
Infrastructure Project Partner category.
77

significant events
april 2009
A ground-breaking ceremony was held on 28 April 2009
to mark the start of the construction of Singapores most
complex expressway to date the MCE.
may 2009
As part of the governments relief measures for
businesses during the economic downturn, the LTA
announced a road tax rebate of 30% for buses, goods
vehicles, goods-cum-passenger vehicles and taxis for
one year from 1 July 2009 to 30 June 2010.
Up to 10,000 residents were treated to free rides
at Bartley, Serangoon, Lorong Chuan, Bishan and
Marymount stations as part of the Circle Line Discovery
Open House event held on 23 May 2009. Together
with the PTC, SBS Transit, SMRT and the Singapore
Kindness Movement, the LTA also launched a public
education programme A Happy Journey Starts Like
That to promote graciousness on public transport.
Five Circle Line MRT stations Bartley, Serangoon,
Lorong Chuan, Bishan and Marymount opened for
passenger service on 28 May 2009.
june 2009
The website www.safejourney.sg was launched to raise
awareness of public transport security among students
from Primary 4 to Secondary 3.
78
The LTA rolled out the new generation In-vehicle Unit (IU),
or dual-mode IU. The new IU is designed to accept both
the existing NETS CashCard and CEPAS-compliant cards.
july 2009
The LTA announced that two new road safety initiatives
Traffic Calming Markings and Your Speed Sign will
be extended to more locations, following positive results
from the pilot project.
august 2009
The LTA signed Memorandums of Collaboration with
top local academic and research institutions Agency
for Science, Technology and Research (A*STAR),
Singapore Management University, National University
of Singapore and Nanyang Technological University
under its Singapore Urban Transport Solution (STARS)
programme.
Public transport commuters, including tourists, can now
access public transport information on-the-go via mobile
phones and PDAs with the launch of the mobile version
of PublicTransport@SG portal in August 2009.
october 2009
The LTA implemented the Green Man Plus a pilot
programme to allow the elderly more time to cross the
road at five locations with nearby health facilities and
transport nodes.
The LTA hosted the 2nd World Roads Conference to

share experiences and find solutions to the most pressing
transport issues. In conjunction with this event, the Annual
Safety Award convention was held to give due recognition
to LTAs deserving contractors for their efforts in raising
safety and health standards at the workplace.
november 2009
The LTA implemented the electronic day or e-Day Licence
which replaced the paper licence, thereby providing more
convenience and flexibility to off-peak and weekend car
owners.
Half height platform screen doors to enhance commuter
safety were installed at Pasir Ris MRT station, with works
at Yishun and Jurong East MRT stations completed in
December 2009.
In collaboration with Google, the LTA incorporated
traffic and transit information into Google Maps
(www.maps.google.com.sg/transport). This tie-up
makes Singapore the first country in the world with
a comprehensive online map by Google that provides
information on walking routes, public transport directions
and traffic updates.
The LTA won the coveted Singapore Quality Award.
december 2009
The LTA opened the Boon Lay Integrated Public
Transport Hub. This is the fourth such hub in
Singapore.
january 2010
Motorists will enjoy more perks with the launch of the
revised OPC scheme on 25 January 2010.
february 2010
The LTA and SIM University signed a Memorandum
of Understanding to launch the regions first Masters
programme to provide students with holistic and
rigorous post-graduate training in urban transport.
march 2010
A new mobile service, MyTransport.SG, was launched
to enable commuters and motorists to access a
comprehensive range of transit and traffic information
from a single platform from any wi-fi or GPRS-enabled
mobile device.
The LTA organised the Land Transport Excellence
Awards 2010 to honour Singapores land transport
leaders for excellence and contributions to the land
transport industry.
79

major contracts awarded in FY09/10
RAIL PROJECTS
80
Contract No. Contractor/Consultant
Description
8291
AR Security Services Pte Ltd

9163
Shinryo Corporation
8292A
MediaCorp TV Singapore Pte Ltd

8292B
Senses Marketing Communications &

Design Pte Ltd
1315D
CKT Thomas Pte Ltd

1326
Azil Engineers Pte Ltd
9161A
Ryobi Geotechnique Pte Ltd

916QP
Beca Carter Hollings & Ferner

(S. E. Asia) Pte Ltd

151A
Kawasaki Heavy Industries Ltd/

Kawasaki Heavy Industries (S) Pte Ltd/

CSR Qingdao Sifang Locomotive and

Rolling Stock Co. Ltd Consortium
Engagement of Security Services for LTA at Circle Line Stage 5

Construction Site
Procurement of Used Temporary Tunnel Ventilation Equipment
Provision of Event Management Service (Event A) for Circle Line 3
Opening
Provision of Event Management Services (Event B) for Circle
Line 3 Opening
Design and Build of Barrier-Free Accessibility Enhancements at
Existing MRT Stations - Package 2
Updating of Sepia Drawings for Station Upgrade Phase 1
Supply, Installation and Monitoring of Instruments for Downtown
Line Stage 2 - Contracts 911 And 912
Qualified Person (Supervision) Services for Contract 916
- Design and Construction of Station at Beauty World And Tunnels
for Downtown Line Stage 2
Trains for North-South/East-West MRT Lines
Description
1331
SMRT Engineering Pte Ltd

1560
First Capital Insurance Limited

916AC
The Engineers Collaborative LLP
8278C-1
Lim Shiang Yee
1323
SMRT Engineering Pte Ltd

9005D5
BFC Development Pte Ltd

1332A
Econ Geotech Pte Ltd
1332B
Soil & Foundation (Pte) Ltd
1332C
PSL Engineering Pte Ltd
8295
AR Security Services Pte Ltd

8342
MediaCorp Pte Ltd
9161C
Kiso-Jiban Consultants Co Ltd

9005D6
Gammon Construction Limited

Singapore Branch
1595A
Siemens Pte Ltd

8344
Singapore Press Holdings Limited
9005D7
Koh Brothers Building & Civil Engineering

Contractor (Pte) Ltd

9182
Heggies Pty Ltd (Singapore Branch)
915
SKEC Singapore Branch

977
CSR Zhuzhou Electric Locomotive Co., Ltd.
8345
MSIG Insurance (Singapore) Pte Ltd

915AC
KTP Consultants Pte Ltd
912
Lum Chang Building Contractors Pte Ltd

976
Hitachi Plant Technologies, Ltd
921
Ssangyong Engineering & Construction Co., Ltd

9165
Mosen Limited

Upgrading of Air-Conditioning Systems for Communication

Equipment Rooms in MRT Stations
Work Injury Compensation/Employers Liability Insurances for
North-South Line Extension Project
Appointment of Accredited Checker for Contract 916
Artist Services for Circle Line Art Programme at Esplanade Station
Supervisory Control System for Half-Height Platform Screen
Doors at Elevated MRT Stations
Agreement with BFC Development Pte Ltd for Disposal Of
Excavated Material to Staging Ground at Marina South
Site Investigation Works for LTA Project (1)
Engagement of Security Services for LTA At Circle Line Stage 4
Contract 855 Construction Site
Documentary on Circle Line
Agreement with Gammon Construction Ltd Singapore Branch for
Disposal of Excavated Material to Staging Ground at Marina South
Supervisory Control System for Jurong East Modification Project
and North-South Line Extension
Two-Day Advertorial
Agreement with Koh Brothers Building and Civil Engineering
Contractor (Pte) Ltd for Disposal of Excavated Material to
Staging Ground at Marina South
Ground Vibration Study for Downtown Line
Design and Construction of Tunnels between Stations at Beauty
World and Hillview for Downtown Line Stage 2
Battery-Electric Locomotives for Downtown Line
Maintenance Agreement for Public Transport Operators EIFS
Equipment
Design and Construction of Station at Bukit Panjang and Tunnels
Wagons for Downtown Line
Design and Construction of Stations and Tunnels at
Rochor and Little India for Downtown Line Stage 2
Consultancy Services for Review of the design of Tunnel
Ventilation System for Downtown Line Stages 2 and 3 and North
South Line Extension
81

82
Description
915QP
WorleyParsons Pte Ltd

919
Sembawang Engineers & Constructors Pte Ltd

9181AC4
Buro Engineers

921QP
Tritech Consultants Pte Ltd

9161B

921AC
CPG Consultants Pte Ltd
8318B
Ernst & Young LLP
8318C
Ernst & Young LLP
912AC
ECAS-EJ Consultants Pte Ltd
919AC

912QP
Fong Consult Pte Ltd

981
Hitachi Plant Technologies, Ltd
1313
TJ Systems (S) Pte Ltd

919QP
Ronnie & Koh Consultants Pte Ltd

9303
Marsh (Singapore) Pte Ltd

1333A
Cubic Transportation Systems, Inc.

8341
Singapore Technologies Electronics Limited
1592A
Vossloh Cogifer
913
GS Engineering & Construction Corp.

920
Shanghai Tunnel Engineering Co. Ltd


- Design and Construction of Tunnels between Stations at
Beauty World and Hillview for Downtown Line Stage 2
Design and Construction of Stations and Tunnels at Botanic
Gardens and Stevens for Downtown Line Stage 2
Appointment of Accredited Checker for Expo Overrun Tunnel of
Contract 9181 (Package C)
Appointment of Consultant for Supervision of Contract 921 Design and Construction of Stations and Tunnels at Rochor and
Little India for Downtown Line Stage 2
Audit Services for Contract 830 TCM Works
Audit Services for Contract 830 TCM Works
Appointment of Accredited Checker for Contract 919 - Design
and Construction of Stations and Tunnels at Botanic Gardens
and Stevens for Downtown Line Stage 2
Qualified Person (Supervision) Services for Contract 912 - Design
and Construction of Station at Bukit Panjang and Tunnels for
Downtown Line Stage 2
Depot Equipment for Downtown Line
Video Surveillance System for North-South and East-West Lines
MRT Trains
Appointment of Consultant for Supervision of Contract 919 Design and Construction of Stations and Tunnels at Botanic
Gardens and Stevens for Downtown Line Stage 2
Appointment of Broker for the Marine Cargo Open Cover
Insurance
Modification of Cubic General Ticketing Machine to Issue Paper
Tickets
Video Surveillance System Requirements for Circle Line Trains
Purchase of Point Machines
Design and Construction of Stations and Tunnels at Hillview and
Cashew for Downtown Line Stage 2
Design and Construction of Station and Tunnels at Newton for
Description
9161D
CPG Laboratories Pte Ltd

9161F
Tritech Engineering & Testing (Singapore)

Pte Ltd
1329
Signmechanic Pte Ltd
913AC
Buro Engineers
920AC
Buro Engineers
9161E

917
Alpine Bau GmbH (Singapore Branch)

918
Alpine Bau GmbH (Singapore Branch)

913QP

975B
Shinryo Corporation

973B
Shinryo Corporation

920QP
Fong Consult

1660
Parsons Brinckerhoff Pte Ltd

1661
AECOM Singapore Pte Ltd and Aedas

Pte Ltd
917AC
918AC
Aurecon Singapore (Pte) Ltd

8314A
The Singapore Civil Defence Force &

The Singapore Police Force
917QP
AECOM Singapore Pte Ltd

918QP


Line Stage 2 - Contract 921
Design and Production of Signages for Existing MRT Stations
Line Stage 2 - Contract 920
Design and Construction of Stations and Tunnels at Sixth Avenue
and King Albert Park for Downtown Line Stage 2
Design and Construction of Station at Tan Kah Kee and Tunnels
Qualified Person (Supervision) Services for Contract 913 - Design
and Construction of Stations and Tunnels at Hillview and Cashew
Supply and Installation of Electrical Services for Downtown Line
Stage 1
Supply and Installation of Mechanical Services for Downtown
Line Stage 1
Appointment of Consultant for Supervision of Contract 920 Design and Construction of Station and Tunnels at Newton for
Architectural & Engineering Consultancy Services For Tuas West
MRT Extension Depot
Architectural and Engineering Consultancy Services for Tuas West
MRT Extension Mainline and Elevated Road Viaduct
Appointment of Accredited Checker for Contract 918 - Design
and Construction of Station at Tan Kah Kee and Tunnels for
Implementation of SCDF/SPF Trunked Radio Communication
System (TETRAPOL) for Circle Line Extension project
Qualified Person (Supervision) Services for Contract 917 Design and Construction of Stations and Tunnels at Sixth
Avenue and King Albert Park for Downtown Line Stage 2
Appointment of Consultant for Supervision of Contract 918 Design and Construction of Station at Tan Kah Kee and Tunnels
83

84
Description
1663
Meinhardt (Singapore) Pte Ltd

1662

8343
T-Systems Singapore Pte Ltd
8113
ACES System Development Pte Ltd

1337
Nanyang Technological University

156
Samsung C&T Corporation

8297
QXY Resources Pte Ltd
8296
Interstate Technologies Pte Ltd
835E
Network for Electronic Transfers (S) Pte Ltd

156AC
Aurecon Singapore (Pte) Ltd

1334
BusAds Pte Ltd
953
Siemens AG / Siemens Pte Ltd Consortium
156QP
RJ Crocker Consultants Pte Ltd
9308
Singapore District Cooling Pte Ltd

9307A
The Singapore Civil Defence Force &

The Singapore Police Force
8298
Chan & Chan Engineering Pte Ltd
8315A
Ban Hock Hin Co Pte Ltd
8350
Trane Singapore
8349
Ace:Daytons Communications Pte. Ltd.

8348A
Citrus Events & Communications Pte Ltd

8348B
Roxwell Pte Ltd

156IM
Soil Investigation Pte Ltd

8351
Duraspec Pte Ltd
9306
THK Engineering Pte Ltd

8278B2
Vistron Pte Ltd

Appointment of Independent and Accredited Checker for

Contracts 1660 and 1661
Electrical and Mechanical Consultancy Services for Proposed
Tuas West Extension and Tuas Depot
Penetration Testing of Security Components
Design and Construction of Vehicle Shelters at Sengkang and
Punggol LRT Depot
Research and Tests on the Mechanical Properties of Steel Fibre
Reinforced Concrete Segmental Linings
Design, Construction and Completion of Station and Associated
Tunnels at Marina South for North-South Line Extension
Procurement of Circle Line Artworks
Design and Construction of Covered Linkway to Dakota MRT Station
Supply of Electronic Fund Transfer Point-of-Sale (EFTPOS)
Facility for Top-Up Machine
Appointment of Independent and Accredited Checker for
Contract 156
Supply and Installation of Signs at MRT Stations
Power Supply System for Downtown Line
Supply Agreement for District Cooling Service for Bayfront
MRT Station
SCDF/SPF Trunked Radio Communication System (Tetrapol)
for Downtown Line Project Stage 1
Upgrading of Road along Cassia Crescent
Motorised Track Trolleys for Circle Line Extension
Repair of the Defective Water-Cooler Chiller
Provision of Marketing Communication Strategies and Services
for a Public Education and Publicity Programme
Provision of Event Management Services (Event A - Community
Event)
Provision of Event Management Services (Event B - Opening
Ceremony)
Supply, Installation and Monitoring of Instruments for NorthSouth Line Extension
Circle Line Platform Queue Lines
Additional Alteration Works for Automatic Fare Collection
System for Existing Marina Bay and Chinatown stations
Procurement and Installation of Audio/Visual System at
Bras Basah Station
Description
8291A
Securus Pte Ltd

1335
SMRT Trains Ltd
8295A
Shine Security Agency Pte Ltd

8299

8294
AYS Building Contractors Pte. Ltd.

Procurement of Additonal Guards for Circle Line Stage 5 from Haw

Par Villa to HarbourFront Stations
Provision of Automatic Fare Colllection Gates
Engagement of Security Services for LTA at Circle Line Stage 4
Contract 855 Construction Site
Supply, Fabrication and Installation of Signage at MRT/LRT
Stations and Trains
Provision of Aluminium and Associated Alteration Works to the
Existing Guardhouse at Kim Chuan Depot
Total for Rail Projects
$4.57billion
85

ROAD PROJECTS
86
Description
ER303QP
CKM Consultants Pte Ltd

RP165
NCS Pte Ltd

ER233AC

ER340
Techkinetics Private Limited

ER336A
Ryobi Geotechnique Pte Ltd
ER336B
ER336C
VT298
Mega Fortris (Singapore) Pte Ltd
VT275QP
Lee & Lee Consultants

ER238M2
Steria Asia Pte Ltd

RD238
Or Kim Peow Contractors (Private) Limited
RP166
Indeco Engineers (Pte) Ltd

VT255A
MHI Engine System Asia Pte Ltd
ER329
Hexagroup Private Limited
Appointment of Qualified Person (Supervision) for Contract

ER303QP Proposed Road Connection from Ubi Avenue 4 to
Airport Road
Hosting, Operation and Maintenance Services of Permit for
Road Occupation Management Portal
Accredited Checker Services for Contract ER233 Upgrading of
West Coast Highway/Clementi Road Junction
Supply of QNX Momentics Professional Edition 6.4 Floating
Licenses
Site Investigation Works for Road Projects (1)
Purchase of Off-Peak Car Seals
Appointment of Qualified Person (Supervision) and Resident
Technical Officer for Contract VT275
Maintenance of the Real-Time Bus Arrival Information System
(BusAIS) for Display Panels and Interface Equipment
Road Works in City Centre (Phase 3)
Contract for Maintenance of E&M Services for Fort Canning
Tunnel and Facility Building
Equipment Replacement Works for Gantries
Junction Improvement at Hougang Avenue 3/Tampines Road
Description
ER233QP
WP Brown Pte Ltd

ER268QP
HS Engineering Consultants

RP146
ATS Traffic Pte Ltd
ER275
Hock Guan Cheong Builder Pte. Ltd
ER302
Quek & Quek Civil Engineering Pte Ltd
RP163
Certis CISCO Security Pte Ltd
RP137
ST Electronics (Info-Comm Systems) Pte Ltd
RP147
Steria Asia Pte Ltd

4941B
Tyco Fire, Security & Services Pte Ltd

ER312A
Certis CISCO Security Pte Ltd

RP138
4939
ST Synthesis Pte Ltd

ER311
Feng Ming Construction Pte Ltd

4941A
ATT Systems (Spore) Pte Ltd

4942
Kindly Construction & Services Pte Ltd

VT302
PAVE System Pte Ltd

ER309
Samwoh Corporation Pte. Ltd.

RP169
Feng Ming Construction Pte Ltd

RD229S
Live Sensor Security Pte Ltd
ER248BM

ER347
4940
Guthrie Engineering (S) Pte Ltd


ER233 Upgrading of West Coast Highway/Clementi Road
Junction
Technical Officers for Term Contract 10 for Construction of
Covered Linkways and Cover to Pedestrian Overhead Bridges
Provision of Radio Frequency Identification (RFID) Readers
Upgrading of Bus Shelters (Package 1)
Widening of Slip Road from SLE to BKE (PIE)
LTA Traffic Marshal Services
EMAS on Major Arterial Roads
Enhancement of i-transport Platform and Unified Maintenance
Hub (UMH)
Term Contract for the Comprehensive Maintenance of Kallang
Paya Lebar Expressway Integrated Traffic and Plant Management
System (Back End)
Provision of Auxiliary Police Officers for Traffic Control and
Crowd Control Management in Formula One Event
Automatic Traffic Data Collection
Paya Lebar Expressway E&M Services and the Ventilation
Building
Widening and Construction of New Road Network in Jurong Lake
District
Paya Lebar Expressway Integrated Traffic and Plant Management
System (Front End)
Term Contract for Enhancement Works at Kallang-Paya Lebar
Expressway Project
Maintenance of Existing Audio and Visual System at Land
Transport Offices
Widening of Tampines Avenue 10 from Tampines Avenue 5 to
Bartley Road Extension
Ad Hoc Repair and Upgrading of Road and Road Related
Facilities
Provision of Watchmen for Roadwork Materials
Term Contract for the Comprehensive Maintenance of Woodsville
Interchange Integrated Traffic and Plant Management System
Access Road from Blackmore Drive to Holland Road
Paya Lebar Expressway Communications System
87

88
Contract No, Contractor/Consultant
Description
ER204
Chye Joo Construction Pte Ltd

ER333
Mott MacDonald Singapore Pte Ltd
4937
ML International Trading Pte Ltd

VT301
Bureau Veritas

ER317
Ando Singapore Private Limited
4927M

ER339
Hexagroup Private Limited

ER350
BusAds Pte Ltd
RP153
BDM Intelligence Pte Ltd
ER302QP
R.J. Crocker Consultants Pte Ltd

4938
Motorola Electronics Pte Ltd

RP150
Fong Consult
VT305A
SMRT Buses Ltd

VT305B
Transit Network Consortium Ltd

4626
Lloyds Register Rail (S) Pte Ltd
ER330A
Tycoon Construction Pte Ltd
ER319D
Techkinetics Private Limited
ER290I
Jardine Lloyd Thompson Private Limited

ER311QP
Lee & Lee Consultants Pte Ltd

4820
Public Utilities Board
RP172
ARC Engineering & Services Pte Ltd
ER204AC
WP Brown Pte Ltd

ER204QP
C & V Consultants

ER351E
Chartered Survey Services Consultant
ER351W
HKS Surveyors Pte Ltd
Widening of Jurong Town Hall Road from PIE to Boon Lay Way
and Jurong East Central to AYE
Traffic and Preliminary Engineering Study
Demolition of Sewage Lift Station at Kallang Paya Lebar
Expressway
Audit of Scrap Yards, Export Processing Zones and Declared
Garages for De-Registered Vehicles
Covered Ramps at Existing Pedestrian Underpass (Package 1)
Comprehensive Maintenance for the Speed Enforcement Camera
System for a period of five years
Widening of Pioneer Road North from Pan Island Expressway to
Jurong West Avenue 4
Maintenace of Floor Q-Marking at MRT Stations
Manual Traffic Surveys in Singapore
ER302 - Widening of Slip Road from SLE to BKE (PIE)
Extension of RCS Coverage for Kallang-Paya Lebar Expressway
Operations
Comprehensive Maintenance Contract for Expressway Tunnels
Provision of Shuttle Bus Services for Formula One Grand
Prix 2009
Provision of Shuttle Bus Services for Formula One Grand Prix
2009
Software Assessment for Marina Coastal Expressway
Proposed Pedestrian Overhead Bridge (Package 1)
Software Coding Using QNX for Equipment
Appointment of Broker for the Builders Risks/Third Party
Liability and Work Injury Compensation Insurances for the
Sentosa Gateway Road Tunnel Project
ER311 Widening and Construction of New Road Network in
Jurong Lake District
Agreement for Services
Supply and Installation of Electronic Signs
Appointment of Accredited Checker Services for Contract ER204
- Widening of Jurong Town Hall Road from PIE to Boon Lay Way
and Jurong East Central to AYE
Appointment Of Qualified Person (Supervision) For Contract
ER204 - Widening Of Jurong Town Hall Road From PIE To Boon
Lay Way And Jurong East Central To AYE
Two-Year Term Contract for Cadastral Survey for the East Sector
Two-Year Term Contract for Cadastral Survey for the West Sector
Description
ER352E
Chartered Survey Services Consultant

ER352W
HKS Surveyors Pte Ltd

RP175
Double-Trans Pte Ltd

ER353
Bentley Systems (Singapore) Pte Ltd

ER331
JS Metal Pte Ltd

ER345
GP Construction Pte Ltd
ER306A
Top Pave Pte Ltd

ER342
Hwa Seng Builder Pte Ltd

RP155
Utracon Structural Systems Pte Ltd

RP156
Utracon Structural Systems Pte Ltd

RP157
United Specialists Pte Ltd

RP158
United Specialists Pte Ltd

RP159

ER360
Kim Tiong Huat Contractor Pte Ltd
ER309QP

RP185
KT Business
ER317QP
WP Brown Pte Ltd

ER299
Yong Xing Construction Pte Ltd
RP187
Singapore Tourism Board

RP179
4810
Anderco Pte Ltd
RP186
Dr Marcelo H. Ang Jr
ER299QP
Tritech Consultants Pte Ltd

RP176
Lee & Lee Consultants Pte Ltd
RP177
CAK & FG Survey Pte Ltd
Two-Year Term Contract for Detailed Topographical Survey for the

East Sector
Two-Year Term Contract for Detailed Topographical Survey for the
West Sector
Supply and Lay Dashed Pedestrian Cossing Lines (DPCL) in
Central Business District
Reinstatement and Renewal of Bentley Software Select
Subscription
Term Contract 11 for Construction of Covered Linkways and
Cover to Pedestrian Overhead Bridges
Improvement of Junction at Yio Chu Kang/Buangkok Green
Proposed Covered Ramps and Roof Cover to Existing Pedestrian
Overhead Bridge (Package 2)
Improvement of PIE(Changi) between CTE/PIE Interchange and
Aljunied Flyover
Term Contract for Provision and Upgrading of Road Facilities in
Northwest Singapore
Southwest Singapore
Central Singapore
Northeast Singapore
Southeast Singapore
Term Contract for Trial Trenchs for a Period of Three Years
Qualified Person (Supervision) for Contract ER309 - Widening of
Tampines Ave 10 from Tampines Ave 5 to Bartley Road Extension
Manual Traffic Surveys in Singapore
Appointment of Qualified Person (Supervision), Resident Engineer
and Resident Technical Officers for Covered Ramps at Existing
Pedestrian UnderPass (Package 1)
Design and Build - Transmission Station (Sentosa Gateway)
Agreement for Services to Upgrade Lighting for 8 Bridges Along
the Singapore River
Consultancy Service for Assessment of Bridge Movement Joints
Marina Coastal Expressway Project Office
Agreement for Services on the Streetlight Measurement System
ER299 - Design and Build Transmission Substation
Principal Inspection of Retaining Structures
Topographical Survey of Retaining Structures
89

Description
VT297A
HCJ Construction Pte Ltd

VT297B
HCJ Construction Pte Ltd

ER339QP

ER276
Top Pave Pte Ltd
VT292
ER232
Ang Tong Seng Brothers Enterprises Pte Ltd
RP160C
ATS Traffic Pte Ltd

RP160E
ST Synthesis Pte Ltd

RP160N
ATS Traffic Pte Ltd

RP160W
Eng Hup Engineering Pte Ltd

ER342QP
HS Engineering Consultants

ER342AC

RD229A
Lian Hoe Guan Marine Pte Ltd
ER256
National Parks Board
ER359
CHC Construction Pte Ltd
RP117M
ST Electronics (Info-Comm Systems) Pte Ltd

RP195
Samwoh Corporation Pte Ltd
ER330AQP HS Engineering Consultants

ER346
Lam Chuan Construction Pte Ltd
Barrier-Free Accessibility Enhancements to Existing Bus

Interchanges and Terminals (Package 1)
Barrier-Free Accessibility Enhancements to Existing Bus
Interchanges and Terminals (Package 2)
ER339 - Widening of Pioneer Road North from Pan Island
Expressway (PIE) to Jurong West Ave 4
Upgrading of Bus Shelters (Package 2)
Design, Supply and Install Signboards
Junction Improvement at Dover Rise/Commonwealth Avenue West
Five-Year Term Contract for the Maintenance and Installation of
Traffic Signal System in the Central Division of Singapore
Traffic Signal System in the East Division of Singapore
Traffic Signal System in the North Division of Singapore
Traffic Signal System in the West Division of Singapore
Qualified Person (Supervision) Services for Contract ER342 Improvement of PIE (Changi) between CTE/PIE Interchange and
Aljunied Flyover
Accredited Checker Services for Contract ER342 Improvement of
PIE (Changi) between CTE/PIE Interchange and Aljunied Flyover
Procurement of Roadwork Materials
ECO-Link Service Agreement
Widening and Realignment of Toa Payoh Rise
Comprehensive Maintenance for the Data Analysis System for a
period of four years
Term Contract for Road Network Condition Survey
Technical Officer for Contract ER330A - Proposed Pedestrian
Overhead Bridge (Package 1)
Widening of Toh Tuck Ave from PIE to Boon Lay Way
Total for Road Projects
$0.46billion
Total for Rails & Roads
$5.03billion
90
major contracts to be awarded in FY10/11

RAIL PROJECTS
Description
Contract No.
Automatic Fare Collection Gates for Downtown Line

Platform Screen Doors for North-South Line Extension
C972A
C1592B
ROAD PROJECTS
Description
Contract No.
Building Services for Marina Coastal Expressway

Vehicle Recovery Services
Maintenance for Central Expressway and Fort Canning Tunnel
Glide System Enhancement
Replacement of Escalators at Pedestrian Overhead Bridges and Underpasses
Intelligent Transport System Centre Operation Control Centre Enhancement
Independent Safety Assessment for Marina Coastal Expressway
Kallang-Paya Lebar Expressway Integrated Traffic and Plant Management System Enhancement
C461, C462, C463

RP170
RP190
TT155A, TT155B
RP191
TT164
C4825
C4944, C4945
91

financial review FY09/10 financial results

statement of comprehensive income
For FY09/10, the Authority achieved a surplus of $50m (net of Government Grants), contributed mainly by non-operating
gains of $41m. Net surplus after contribution to consolidated fund is $43m. Total comprehensive income amount to $25m
after taking into account cash flow hedges of $18m.

FY09/10
FY08/09

Increase/
(Decrease)
$M
$M
$M
Operating Income
470
458
12
Operating Expenditure
(972)
(896)
76
Operating Deficit
(502)
(438)
64
Non-Operating Gains/(Losses) (Net)
41
(50)
91
Deficit before Government Grants
(461)
(488)
(27)
511
479
32
Government Grants
Surplus/(Deficit) before Contribution to Consolidated Fund
50
(9)
59
Contribution to Consolidated Fund
(7)
Net Surplus / (Deficit)
43
(9)
52
(18)
(27)
(9)
25
(36)
Other Comprehensive Income:

Cash flow hedges
Total Comprehensive Income
92
61
operating income
The Authoritys total operating income of $470m in FY09/10 is an increase of $12m (3%) over FY08/09s income of
$458m. The increase was contributed mainly by higher management fee received from Government in FY09/10 to fund
various new initiatives arising from the Land Transport Masterplan.
2%Motor 10%
4% New
Advertising
Others
Licence
Fees
5%

FY09/10 FY08/09

Vehicle
Registration
Fees
Vehicle Transit
Licensing
Fees
$470M
Operating
Income
6%
$M
$M
$M
Management Fee from Government
344
328
16
Composition Fines
28
24
17
Vehicle Transit Licensing Fees
22
24
(2)
(8)
Advertising Licence Fees
20
18
11
New Motor Vehicle Registration Fees
11
16
(5)
(31)
Others
45
48
(3)
(6)
470
458
12
Total Operating Income
Composition
Fines
Increase/
(Decrease)
Management Fee
from Government
73%
operating expenditure
The Authority incurred total operating expenditure of $972m in FY09/10, an increase of $76m (8%) over FY08/09s
expenditure of $896m.
2% 10%
4% Agency
Others
Information
Fees
Technology
Service
Charges
34%
Depreciation
of Property,
Plant &
Equipment
$972M
Operating
4%
Utilities
Expenditure
8
%
Bond
Interest
Maintenance
& Upkeep
20%
Employee
Compensation
18%

FY09/10 FY08/09

Increase/
(Decrease)
$M
$M
$M
Depreciation of Property, Plant

& Equipment
330
289
41
14
Employee Compensation
174
158
16
10
Maintenance & Upkeep
194
129
65
50
Bond Interest
75
92
(17)
(18)
Utilities
37
44
(7)
(16)
Information Technology Service Charges
36
27
33
Agency Fees
24
23
102
134
(32)
(24)
Total Operating Expenditure 972
896
76
Others
93

balance sheet

FY09/10
FY08/09

Property, Plant & Equipment
Other Non-Current Assets
Current Assets
Assets
Equity
Deferred Capital Grants
Borrowings (Non-Current)
Other Non-Current Liabilities
Current Liabilities
Equity & Liabilities
94
Increase/
(Decrease)
$M
$M
$M
18,203
16,260
1,943
12
25
69
(44)
(64)
1,781
1,875
(94)
(5)
20,009
18,204
1,805
10
733
705
28
16,352
14,353
1,999
14
1,300
1,800
(500)
(28)
153
120
33
28
1,471
1,226
245
20
20,009
18,204
1,805
10
5-year financial summary

net surplus/(deficit)
700
$479M
500
$371M
$364M
$341M
$45M
$44M
$37M
$511M
300
100
$43M
($9M)
(100)
(300)
($315M)
($296M)
($309M)
($488M)
($461M)
(500)
FY05/06
FY06/07
Government Grants
FY07/08
Net Surplus/(Deficit)
FY08/09
FY09/10
(Deficit) Before Government Grants
operating income & expenditure

1,200
$972M
1,000
800
$896M
$709M
$723M
$737M
600
400
$376M
$389M
FY05/06
FY06/07
$439M
$458M
$470M
FY07/08
FY08/09
FY09/10
200

0
Operating Expenditure
Operating Income
95

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96
97

1 Hampshire Road Singapore 219428

Vehicle & Transit Licensing Office
10 Sin Ming Drive Singapore 575701
You can contact us at 1800-CALL LTA (1800 2255 582)
or SMS us at 77 LTA (77582)
98
www.lta.gov.sg
http://talk2lta.lta.gov.sg
www.onemotoring.com.sg

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ANNUAL REPORT 2009/2010

LAND TRANSPORT AUTHORITY

a people-centred land transport system

to provide an efficient and cost-effective land transport

public transport a choice mode

key milestones 02 chairmans statement 08 chief executives message 10 board members 12

LAND TRANSPORT AUTHORITY

Area licensing scheme and road pricing system

Opening of the first air-conditioned bus interchange at Toa Payoh.

LAND TRANSPORT AUTHORITY

Launch of Art in Transit programme on NEL,

The LTA Academy was established to share Singapores

Launch of the LTA Cares Fund to

Introduction of LTA Traffic Marshals that aims at

Introduction of real-time bus

LAND TRANSPORT AUTHORITY

Introduction of Mandatory Give Way to Buses scheme to

Opening of the Kallang-Paya Lebar

Launch of LTA Traffic News on radio to

Launch of Symphony e-Payment (SeP)

Launch of PublicTransport@SG portal to provide comprehensive

Opening of five Circle

Opening of 11 Circle Line (CCL) stations

LAND TRANSPORT AUTHORITY

As we look at what lies ahead, one of our very important

As we look at what lies ahead,

LAND TRANSPORT AUTHORITY

has been a success and we have had more

The LTA was awarded the

LAND TRANSPORT AUTHORITY

Poh Say Teck

Michael Lim, Chairman

LAND TRANSPORT AUTHORITY

1 MICHAEL LIM, Chairman

He is a board member of PSA International Pte Ltd

He is a member of the Board of Governors of the

5 CHUA LEE HOONG

Mr Seng also sits on the boards of Civil Aviation

10 LOH KHUM YEAN

He now holds several appointments that include

14 LIM ENG HWEE

Associate Professor Fatimah is well versed in disaster

LAND TRANSPORT AUTHORITY

LIM BOK NGAM

CHUA CHONG KHENG

SIM WEE MENG

YEO TECK GUAN

Deputy Group Director, Vehicle & Transit Licensing

10 LEONG KOK HOONG

Group Director, Corporate Communications

YAP CHENG CHWEE

15 LEONG KWOK WENG

LEW YII DER

LAND TRANSPORT AUTHORITY

CHEE HUEY MIEN

Deputy Chief Executive

LIM BOK NGAM

SIM WEE MENG

Deputy Chief Executive

TANG-YEONG PUI CHENG

LEW YII DER

LAND TRANSPORT AUTHORITY

to shape public transport