UNIT 1

Part C-Written questions

Question1:-Describe in detail your role in influencing groups and
individuals throughout your organisation.
Answer:- As a manager it is important to ensure that workers behaviour with
each other and manager is good to build an effective and positive relationship,
which in turn assists the staff in achieving overall objectives of the organisation.
So manager is required to play an important role in organisation by establishing
following practices:-

Build trust, confidence and respect of diverse groups and

individuals:-Trust is all about trying to build a strong relationship. So a
leader needs to establish ways of showing his integrity and
commitment to staff, as a result the staff will develop a trust in
managers decisions. Thus the trust can be built through

Positive role modelling

Making decisions that are transparent and logical
Being clear about what manager wants to achieve and informing
all staff about that
Effective communication and consultation.

To be a role model, the manager must have sound decision making

skills, once the decision is made it must be firm. Team members
must understand that the manager is concerned about problems at
work, so the team members develop a sense of responsibility
towards their job and a sense of respect and trust for the manager.
In addition to this, manager has to maintain an open communication
with the staff by always listening to their problems and concerns
,treating them as they should partners in your organisation, and
allow the employees to provide input into how the things are done.It
is also important to consult your employees when making important
decisions and allow the employees to feel empowered in their work
by giving them more responsibility. Staff should be awarded for any
work in their team that promotes open and honest communication.
Once an open communication environment is set up ,the next
important things to establish important communication channels.
The communication channels within the organisation and between
the staff and manager can be of two types depending upon the types
of information being passed:-

Informal channel:-This involves the networks that are set up by

individuals within the organisation .To exemplify this ,manager
just wants to call the leader of the team to discuss the matter
rather than following the set communication procedures
Formal channel:-This channel is aligned to the various groups
in the organisation. For example it may be aligned to people or
processes-communicating from department to department or
communicating to upper management or lower management.

2.2. Embrace, resource and effectively implement improvements to

organisational and workplace culture
2.3. Demonstrate understanding of the global environment and new
technology in work activities
2.4. Ensure actions convey flexibility and adaptability to change and
accessibility
2.5. Ensure consultation and participation in decision making
occurs with relevant groups and individuals where appropriate
2.6. Ensure decision making takes into account needs and
expectations of both internal and external groups
2.7. Ensure decision making occurs in accordance with risk
management plans for all options, and within appropriate
timeframes
2.8. Ensure that the organisation is represented positively in the