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CAMBRIDGE Miles Craven Cambridge, New York, Melbourne, Machid, Cape Town, Singapore, S30 Paulo, Delhi, Mexico City Cambridge University Press The Edinburgh Building, Cambridge CB2 8RU, UK vwww.cambridge org Information on thistle: www. cambridge org/9780521705882 © Cambridge University Press 2008 This publication isin copyright. Subject to statutory exception and to the provisions of relevant collective licensing agreements, 1 reproduction of any part may take place without the writen permission of Cambridge Univesity Press. Fist published 2008 Sth printing 2013 Printed in Poland by Opolgraf A catalogue record for this publication is available from the British Library ISBN 978-0-521-70588-2 Paperback Cambridge University Press has no responsibility forthe persistence or accuracy of URLS for extemal or third-party intemet websites referred to in this publication, and does not guarantee that any content on such websites i, cr will remain, accurate or appropriate. Information regarding prices, travel timetables and other factual information given in this work is comect at ‘the time of first printing but Cambridge University Press does not guarantee the accuracy of such information thereafter. Contents Map of the book 4 Acknowledgements 6 Introduction a Umit How are things? 10 Umit2 Can I take your coat? 14 Umt3 1m looking for a flat 18 Umit4 I'd like a refund, please 22 (UmitS Is there anything on? 26 Umit6 I've got a pain in my arm 30 Unit7 I could do with a break ae Unit® It's an amazing place! 38 Review1 42 Cie Umit9 — shall we say five o'clock? 44 UmlG10 ra like to open an account 48 Umit11 my bag's been stolen 52 Unit12 can I take a message? 56 Umit13 Let's get started 60 Unit14 Good moming, everyone 64 Umit1S Good afternoon, everyone 68 Umit16 what do you mean? n Review2 76 Appendices * Appendiitz’ Useful language 78 Appendix Pronunciation features 84 AppendhS Speaking strategies 85 Appendix Presentation evaluation 86 Audioscript 88 Answer key 100 PETC Berti number Tite 4 Howare things? 2 Can! take your coat? 3 -Pmlooking fora flat 4 = ‘Vdlike a refund, please 5 Is there anything on? 6 Pvegot a pain in my arm 7 I could do with a break 8 ‘It’s an amazing place! Socializing Eating out Living away from home Shopping The media Health Travel Sightseeing © begin and end a conversation in a natural way © react to what you hear © maintain a conversation and ask follow-up questions © express opinions and defend them © understand explanations of dishes on @ menu © offer to pay © complain about common problems © understand restaurant reviews © explain your accommodation requirements © ask about altematives to help you find the right place © sk detailed questions about costs and legal requirements © deal with problems and complaints effectively ‘© make a complaint in a shop © understand a shop's retums policy © ask questions about various products © bargain and reach an agreement © describe and discuss films and TV programmes © understand and talk about the news © summarize main news stories (© make predictions about what | will hear © describe symptoms © understand the doctor's diagnosis and instructions, © show concem and relief © understand detailed information about travel ‘© make and respond to recommendations © ask for detailed travel information © enquire about renting a car © ask for recommendations before going on a trip ‘© understand the details of a guided tour © interrupt politely to ask for further information © ask for further details DC eet est 10 1 12 13 14 16 ‘Shall we say five o'clock? I'd like to open an My bag’s been stolen CanItakea message? Let's get started Good morning, Good afternoon, everyone What do you Topic Requesting ‘services ‘Money and mail Emergencies Messages Meetings Lectures Presentations and talks Seminars Map of the book How to... ‘© make an appointment at a convenient time © insist on what you want politely but firmly ‘© bargain and negotiate © ask for a range of services at banks and post offices © understand detailed explanations of different bank accounts ‘© understand various ways of sending mail abroad © ask for cafication and explanation © report a crime and give exact details of people end objects © ‘report an incident to the emergency services © get straight to the point © take complex phone messages © ask for derifcaton and check understanding © leave a message and check others have understood © leave clear and concise voicemail messages © participate actively in meetings, bringing others into the discussion ‘© make, accept and reject suggestions © lary your viewpoint and correct misunderstandings © bring 2 meeting to an end © understand the main ideas and the themes of a lecture © take concise notes © listen for signposts and style of delivery © summatize the main points of a tak © give @ short, simple presentation © structure a talk and use signposts © deal with questions © understand how to give a wellorgenized seminar © present an argument and reinforce key points © follow up 2 question © evaluate your performance ‘The author would like to thank all the Cambridge University Press team involved in the development of Real Listening and Speaking 3 for their commitment, enthusiasm and outstanding suppor, especially Néirin Burke, Roslyn Henderson, Caroline Thitiau, Linda Matthews and Martine Walsh. Very special thanks also to Hilary Ratclif for her excellent editing, to Stephanie White and Paul Fellows for their design expertise, and to Bell Intemational for the use of their wonderful facilities. Finally, | would lke to thank Jessica for her love, patience and support, which makes all things possible The author and publishers are grateful to the following reviewers for their valuable insights and suggestions: Kathryn Alevizos, UK Steve Banfield, UAE Nigel Daly, Taiwan Rosie Ganne, UK Rui da Silva, UK Helen Dixon, UK Barbara Gardner, UK. Hebe Gornez, Spain Peter Gray, Japan Jean Greemwood, UK Beatriz Martin, Spain Dr 2bigniew Mozejko, Poland Paul Seligson, UK Raymond Sheehan, UAE. The authors and publishers would like to thank the following for permission to reproduce photographs: Key: |= left, c= centre, r= right, t= top, b = bottom ‘Alamy/©lmage Shop for p. 21 (1) /@Spotight Software & Photography Ltd for p. 38 /@lan Shaw for p. 75; Corbis Images/©Kristy-Anne Glubish/Design Pics for p. 28 /@Helen King for p. 56; Eye Ubiquitous/@Hutchison/Mel Longhurst for p. 40; Getty Images for p. 11; Photolibrary/@lmage 100 forp. 18; Punchstock/efancy for p. 17 /Slmage Source for p. 19 /@Glowimages for p. 21 (1) /@Stockbyte for p. 24 Bananastock for p. 32 /tlmage Source for p. 35 /@Brend X for p. 61; Shutterstock ©Vegor Korzh for p. 27; Still Pictures/®Nick Cobbing/Greenpeace for p. 66. IMlustrations: Kathy Baxendale pp. 30, 53b; Mark Dulin pp. 13, 18, 36, 39, i, 56, 68t; Kamae Design p. 55; Katie Mac pp. 10, 22, 34, 46, 64; Laura Martinez pp. 14, 26, 48b, 54, 65, 68b; Julian Mosedale pp. 44; lan West pp. 32, 53t, 72 Text design and page make-up: Kamae Design, Oxford Cover design: Kamae Design, Oxford Cover photo: © Getty images Picture research: Hilary Luckcock Who is Real Listening & Speaking 3 for? ‘You can use this book if you are a student at intermediate — Upper intermediate level and you want to improve your English listening and speaking. You can use the book alone without a teacher or you can use itn a dasstoom with a teacher. How will Real Listening & Speaking 3 help me with my listening and speaking? Real Listening and Speaking 3 contains practical tasks to help you in everyday listening and speaking situations, eg, at the shops in a restaurant or travelling away from home. t also fives practice in a range of work and study situations. tis designed to help you with listening and speaking tasks you will need to do when communicating in English, at home or abroad. The exercises in each unit help you to develop useful skills, such as listening for opinions, listening for details and listening forthe main idea. There are also lots of practical speaking strategies and tasks that help you improve your ability to communicate, and pronunciation activities to. How is Real Listening and Speaking 3 organized? The book has 16 units and is divided into two main sections: © Units 1-8 — social or travel situations © Units 9-16 — work or study situations Every unit has: © Get ready to listen and speak: introduces you to the topic of the unit © Learning tp: helps you improve your learning © Class bonus: gives an exercise that you can do with other students or fiends ‘Speaking strategy: explains a useful strategy ‘Speak up: practises the strategy tra practice: gives an extra exercise for more practice Can-do checklist: helps you think about what you leamt in the unit eooo Most units also have: © Focus on: helps you study useful grammar or vocabulary © Did you know?: gives extra information about vocabulary, different cultures or the topic ofthe unit © Sound smart: helps you with pronunciation After each main section, there is a review unit. The reviews help you to practise the skills you learn in each section, At the back of the book you can find: © Appendices: contain lists of Useful language, Pronunciation features and Speaking strategies, as well as a Presentation evaluation to complete. © Audioscript: includes everything that you can hear on the audio CD and gives information about the nationalities of the speakers (© Answer key: gives correct answers and possible answers for exercises that have more than one answer How can | use Real Listening & Speaking 3? ‘The book isin two sections: Social and Travel, and Work and ‘Study. The units at the end of the book are more dificult than the units at the beginning of the book. However, you do not need to do the units in order. tis better to choose the units ‘that are most interesting for you and to do them in the order you prefer. ‘There are many different ways you can use this book. We suggest you work in this way: {© Look in the Contents list and find a unit that interests you. ‘© Go to Appendix 7 and look at the Useful language for the unit you want to do. You can use a dictionary to help you Understand the words and expressions. © Do the Get ready to listen and speak section at the start of the unit. This wil introduce you to the topic ofthe unit. © Do the other exercises in the unit. At the end of each exercise, check your answers in the Answer key. © ‘if your answers are wrong, study the section again to see where you made mistakes. © Try to do the listening exercises without looking at the audioscript. You can reed the audioscrpt after you finish the exercises. © if you want to do more workin this unit, do the Bxra practice activity, © Atthe end of the unit, think about what you leamt and ‘complete the Can-do checklist © Go to Appendix 1 and look at the Useful language for the unit again What is Cambridge English Skills? Real Listening & Speaking 5 is one of 12 books in the Cambridge English Skils series. The series also contains Real Reading and Real Whiting books and offers skis taining to students from elementary to advanced level. All the books are available in with-answers and without answers editions. Level Book Author Real Reading 1 with answers Liz Driscoll Real Reading 1 without answers Liz Driscoll Elementary a Real Writing 1 with answers and audio CD Graham Palmer Cambridge ESOL: KET Real Writing 1 without answers Graham Palmer INOF Skills for life: Entry 2 Real Listening & Speaking 1 with answers and audio CDs (2) _| Miles Craven Real Listening & Speaking 1 without answers Wiles Craven Real Reading 2 with answers Liz Driscoll Real Reading 2 without answers Liz Driscoll Pre:intermediate CEFBI Real Writing 2 with answers and audio CD Graham Palmer Cambridge ESOL: PET INOF Skills for life: Entry 3 Real Witing 2 without answers Graham Palmer Real Listening & Speaking 2 with answers and audio CDs (2) Sally Logan & Craig Thaine Real Listening & Speaking 2 without answers Sally Logan & Craig Thaine NOF Skil for life: Level 1 Real Reading 3 with answers Liz Driscoll Real Reading 3 without answers Liz Driscoll Intermediate to Lupper.intermediate Real Writing 3 with answers and audio CD Roger Gower EF: B2 — Cambridge ESOL: FCE | Real Writing 3 without answers Roger Gower Real Listening & Speaking 3 without answers Miles Craven Real Reading 4 with answers Liz Driscoll Real Reading 4 without answers Liz Driscoll Advanced Gear Real ting 4 with answers and audio CO simon Haines ‘Cambridge ESOL: CAE NOF Skils for life: Level 2 Real Writing 4 without answers Simon Haines Real Listening & Speaking 4 with answers and audio CDs (2) Miles Craven Real Listening & Speaking 4 without answers Miles Craven Where are the teacher's notes? ‘The series is accompanied by a dedicated website containing detailed teaching notes and extension ideas for every unit of every book. Please visit wwwn.cambridge org/englishsklls to access the Cambridge English Skis teacher's notes, What are the main aims of Real Listening & Speaking 3? © To help students develop listening and speaking skills in accordance with the ALTE (Association of Language Testers in Europe) can-do statements. These statements describe what language users can typically do at different levels and in diferent contexts. Visit wawalte.org for futher information. © To encourage autonomous learning by focusing on leamer training What are the key features of Real Li Speaking 3? © tis aimed at intermediate and upper intermediate learners of Engish at levels B1~B2 of the Council of Europe's CEFR (Common European Framework of Reference for Languages). (© It contains 16 four-page units, divided into two sections: Social and Travel, and Work and Study. © Real Listening & Speaking 3 units contain: * Get ready to listen and speak warm-up tasks to get students thinking about the topic + Learning tip boxes which give students advice on how to improve their listening and speaking and their leaming ‘Focus on activities which provide contextualized practice in particular language or vocabulary areas ‘© Class bonus communication activites for painwork and f70Up work so you can adapt the material to suit your dass + Did you know? boxes which provide notes on cultural or linguistic diferences between English-speaking countries, oF factual information on the topic of the unit + Bara practice extension tasks which provide more real world listening and speaking practice * Cando checklist at the end of every unit to encourage students to think about what they have leant. (© There are two review units to practise skis that have been introduced in the units. (© It covers @ wide range of highly practical activities that give students the skils they need to communicate effectively in everyday situations. (© It has an intemational feel and contains a range of native and non-native accents, © Itcan be used as self-study material, in dass, or 25 supplementary homework materia ening & Introduction What is the best way to use Real Listening & Speaking 3 in the classroom? ‘The book is designed so that there is no set way to work through the units. The units may be used in any order, though the more difficult units naturally appear near the end of the book, in the Work and Study section, You can consult the unit-by-unit teacher's notes at voowicambridge.org/englshskils for detailed teaching ideas. However, as a general guide, different sections of the book can be approached in the following ways: © Useful language: Use the Useful language lists in the ‘Appendices to preteach or revise the vocabulary from the Unit you are working on. © Get ready to listen and speak: i's a good idea to use this section as an introduction to the topic. Students can work on these exercises in pats or groups. Some exercises require students to answer questions about their personal ‘experience. These questions can be used as prompts for discussion, Some exercises contain a problem-solving ‘element that students can work on together. Other ‘exercises aim to claify key vocabulary in the unit You can present these vocabulary items directly to students. (© Learning tips: Focus on these and draw attention to them in an open class situation. An altemative approach is for ‘you to create a series of discussion questions associated with the Learning tip, Students can discuss their ideas in pairs or small groups, followed by open class feedback. The Learning tip acts as a reflective learning tool to help promote learner autonomy, (© Class bonuses: The material in these activities aims to provide freer practice. You can set these up carefully, and then take the role of observer duting the activity so that students camry out the task freely. You can make yourself available to help students to analyze the language they produce during the activity ©. Extra practice: These tasks can be set as homework or ‘out-of lass projects for your students. Students can do ssorme tasks in pairs during class time. (© Can-do checklists: Refer to these at the beginning of a lesson to explain to students what the lesson will cover, and again at the end so that students can evaluate their leaming for themselves. (© Audioscrit: Occasionally non-native speaker spoken ertors are included in the audio material. They are labelled Did you notice? in the aucioscript and can be used in the ‘dasstoom to focus on common errors How are things? SET ston anal spon write 1 (to start a conversation), 2 (to try to end a conversation), 3 (to say goodbye). How are you doing? (| ‘Talk to you later. (_] See you around, _} | guess I'd better be going. [_} Have a nice weekend. [] Right, | must dash. [_] What's up? (_] twas nice talking with you. [_] A 1. €42) Listen and match each conversation (1-4) with a picture (ad). 2 €42 Listen to each conversation again. Tick / the expressions in Get ready to listen and speak that you hear. 3 €F2 Listen once more and add any more expressions to the list. 10° @ Social and Travel How are things? (\/)jp/{14 B Listening - A friendly chat 1 €43) Martin and Ana work together in Singapore. Listen and answer the questions. a. Do they know each other? Where do you think they work? 2 €99) Listen again and tick True, False or Don’t know. Tue False Don't know Ana started her job a month ago. She works on reception, She is from Braz d_ Martin hasn't been in Singapore long. He has had the same job for three years. ‘na used to work in London, Many of her family live in London, She lett her last job because of stress. ooo000000 OOOO goo0o00000 L Did you know ...? ‘Singapore has four official languages: Malay, ‘Mandarin Chinese, Tamil and English. ‘Many people also speak ‘Singlish’, a Singaporean version of English. C Speaking - Reacting to what you hear Speaking strategy: Agreeing Focus on 1 You can be friendly by sayingMe | so. Neither... 1 too or Me neither to agree with the person you are speaking to. This also shows you have You can say So... fand Neither. to agree with someone: Read the statements and complete each response using a word below. understood and helps to keep will did would do can am could have de had the conversation going. Look at these extracts from Martin and 2 Ike fish and chips. $0 dae ‘Ana's conversation. | don't usualy goto partes. Neither : weeten ither Ana: — How long have you been here © I can'twait for the weekend, Ea Hoa one te a tmgongiothe crema tonight. So Martin: Nearly three years now. | like it {worth go tothe pany exper Rene oi Ive been to Afice, you know. 50... bd Papen | watched the football last night. So Id never eaten snails Neither Ana: I dont ike big cies I could’t swim when Iwas young. Neither Martin: Me neither. Id like to go shopping tomorrow. So Speak up! 2 €92 Listen to each statement and agree using Me too or Me neither. Example: a You hear: | don't ike chicken You say Me neither 4 Unit How are things? D Speaking - Maintaining a conversation Speaking strategy: Asking follow-up questions 1 Look at this extract from the conversation between Martin and Ana. Notice the follow-up question that Martin asks. Martin: Where were you before you moved here? ‘Ana: At the Regent Palace, in London. Marin: That's @ big place, sn‘ it? 2 Think of at least two possible follow-up questions for each statement below. a I went to the cinema lastnight. ‘What did. you see? Who. did you. go with? b-L work in New York. My computer doesn't work 4. bought a jumper yesterday. ‘Speak up! 3 €42 Listen to five statements. Respond with follow-up questions. Example: & You hear: | read. a book ab the weekend, but it haas temibe. You say: Oh, really? What book did you read? / Why did’ you lke ie? ‘Sound smart V) Intonation in question tags 1 4B The way you say a question tag gives its meaning. Listen to the same sentence spoken twice. in Athe speaker is asking a genuine question, but in 8 the speaker is asking for agreement. Se ‘A Flelen lives in Hong Kong, doesn't she? abasic hoe Cea B Helen lives in Hong Kong, doesn't she? 2 GidWthe correct answer to complete the rules. ‘To ask a genuine question, your voice should go UP / DOWN. To ask for agreement, your voice should go UP / DOWN. 3 E@DListen to these sentences and tick ¥ the ones that are genuine questions. bo eO dO e OD a a fo 2eO FO id i 4 @4D Listen again and repeat each sentence using the same intonation, Focus on .. question tags You can tum a statement into a question by adding a question tag. We add a negative question tag to a positive statement: That was a great movi, wasn't i? ‘We add a positive question tag to @ negative statement: You didn't see Mik, did you? “umn each statement into a question by adding 2 question tag isnttshe don't you arenttthey should we have you would you won't we wor't they did you doyou have you wasn't it Those are my car keys, Lisa is a police officer... You didn't say that, 2 You know tim right, Weill always be friends, You don't know the answer, ‘You wouldn't leave me alone here, We shouldn't be here, ‘You haven't seen this fim before, They will be here on time, You haven't got a brother, That lecture was a bit boring... ent they? E Listening - Expressing opinions 1 €f8) Listen and match each conversation (1-6) with a topic (a-f). 2 (42 Listen to each a aoe conversation again. Do the vegetarianism C] 3 €42 Listen once more and write three expressions in ce each column. F Speaking - Defending opinions Speaking strategy: Arguing your point 1 Match each statement (a-e) with a response (1-5). | think politicians these days are all the same. | believe that marriage should be for le. [] From my point of view, ling animals for sportis wrong. (1 Itseems to me that the world is geting more dangerous. [1] In my opinion, working overtime is too stressful. L] You may be right, but » lot of people enjoy hunting. I may be wrong, but is't there less crime these days? agree to some extent, but the extra money is hardy Yes, but it’s still important to vote. I know what you mean, but isn't divorce increasing? How are things? (\)) {i computer games [] people agree or disagree? | Agree. 2 e traffic 2] ¥ obesity C] Speak up! 2 €§3) Listen to each statement in Exercise 1 (@-e) and speak each response. 3. €4) Listen again to each statement and give a different response. Begin each reply with one of the expressions in bold. 4 €89 Now listen and respond to five more statements. Begin each reply with cone of the expressions in bold. Example: 6 You hear: If you ask me, there are boo many cars on Une roads Brest days You say: | krow what you mean, but everyone weeds a car THAI AAA AAA Can-do checklist Tick what you can do. | can begin and end 3 conversation in a natural way. I can react to what | hear | can maintain a conversation and ask follow-up questions | can express opinions and defend them. 7 can do Need more pra 13 Can I take your coat? listen and speak © Which kind of restaurants do you like to go to? © What do you usually have to eat when you go out for a ‘expensive restaurants [_| meal? small, local restaurants [_] family restaurants (_] fast food restaurants {_] self-service restaurants [_] {0 to Useful language p. 79 Listen to these questions. ick Y when a waiter might ask each question. PT before the meal | Outing the ea | vi 8 h 2. €489 Listen again and match each question (a-h) with a reply (1-8). Yes, ve booked a table for eight o'dock, C1] 3 €82) Look at these three short conversations. Try to guess the missing words. Then listen and check. 1 Customer: Hello. |_ booked. a. table. for seven o'clock, 1 2. No, thank you. Ill keep itwith me. [#] ‘ The name's Kata 3 Oh, yes, please. Its very nice. C] 4 Yes, its wonderful, thank you. C] Waiter: Ah, yes. Follow me, please 5 Notyet. Can we have a tie more time? J] 2 Walters) Are YOU eee? 6 Not for me, thank you. fm ful. [] Customer: Yes, for Id like the soup, please 7 Oh, it ooks lovely! Thank you. [J Weiter, And for your > 8 Yes, please. ll have an orange juice. [] Customer: I'l have the salmon, thank you. Weiter: Very good. And would you like ? Customer: Just some mineral wate, please. 3 Weiter: Would you tke 2 Customer: No, thanks, 'm full, Can | have please? 14 @ Social and Travel Can I take your coat? ())))'/:2 Focus on ... describing food Undetiine the positive adjectives to describe food, and Gideyhe negative ones. tender bland ispy juicy greasy tough underdone fresh tasty overcooked Think of one food that is salty Jule hot and spicy... sour sweet bitter savoury... a ef Write $ (steak), P (potatoes) or F (fish) next to each word. Sometimes more than one answer is possible, rare _S. steamed... sautéed baked medium, roast fried well-done... _mashe boiled... gtiled (cit / deep)-tied B Listening - Deciding what to have 1. €89 Imagine you are on holiday in Rome. You go to a small café for lunch. Listen to the waitress and tick V the dishes she describes. ihe Filterte Via dei Gracchi 71, Roma _ Antipasti / Starter Bruschetta w. Caesar salad Minestrone soup k Piatti principali / Mai Risotto Napolitano ‘ Pollo Toscano Ravioli Filberto Cheesecake Coffee or Tea 7 " €28 (service not included) 2 €43) Write the letter of each expression (ae) next to the correct dish in the menu. Then listen again and check. avery light b quite sweet very tasty d e allie salty very tender ‘Sound smarts + the schwa /o/ J ‘The schwe is the weak vowel sound in an Unstressed syllable and is pronounced /a, It is very common in spoken English. 1 €8639 Listen to these words. Notice the schwa. tender medium —_under-done wonderful salmon sugar 2. G43 Now listen to these words. Underline the schwas. waiter reservation potato pasta starter popular (Upike2 Cam 1 take your coat? C Speaking - After a meal Speaking strategy: Offering to pay 1 Look at these short conversations and notice the expressions in bold. ‘A: Let me get this, will you? 8: No, it’s on me, B: AA: Shall we split the bill? B: No, I get it. This is my treat. 2 Did you know ...? ‘To spiit the bill means to share the cost equally. It ‘is also called to go Dutch. Its quite common for People, especially young people, to go Dutch in many English-speaking counties. D Speaking - Dealing with problems Speaking strategy: Complaining in a restaurant 1 €49) Match each complaint (a-f) with a response (1-6). Then listen and check. \Welve been wiiting for our drinks for half an hour. Excuse me. These carrots are almost raw. [_] \'m afraid | asked for it rare, but this steak is virtually well-done. | did't know this dish had nuts init. fm allergic to them. [_] Don't you have any high chairs for children to stin? [] Sony, but | asked forthe bill ten minutes ago. [] 1 Sorry, sit | forgot to mention it. Would you like to order a different main course? IIlfind out what's happened to it. ‘Oh, dear. Ill get some more for you. Somy, sit. ll bring you another one as quickly as possible. Sony, Il bring them for you now. {im aftaid not. Would a cushion do? 2 Look at the complaints (a-f) and find: {2 an expression you can use to get the waiters attention, b two expressions you can use to help you complain politely. 16 @& Social and Travel “Thanks very much Speak up! 2 What do you think conversation? Write your answers. ‘A: Oh, look Here's the bill gett saying in this A: Wel, shall we at least split it? A Are you sure? 3 €¥%9 Play the recording and say your answers. ‘Speak up! 3. €49 Play the recording again and take the role of the customer. Try to speak at the same time. 4 Imagine you are a customer ina restaurant. Look at these problems. Think of what you can say to the waiter. Then say your answers. Examples & You say: Excuse me. My soup is cold. and the bread is rather hard. as well Your soup is cold and your bread is rather hard, b You've been waiting for your main course for twenty minutes ¢ You don't lke the wine. You think i's “eked The vegetables are under-cooked You think the bill is wrong, You have been charged too much You asked for sparking mineral water, but you have stil mineral water. You asked for green salad, but it has tomato in it. You are allergic to tornato, Your glass of mineral water is warm, Can I take your coat? 1 €89 Martin Vickers is a TV food critic. He is talking about two restaurants he has been to recently. Listen and complete the review form. [Re By Biswo ee (Coad Average / Poor Service Good / Average / Poor Food quality Good / Average / Poor Value for money —— —_/ 10, Sata ake” wie ‘Aimosphere Good / Average / Poor Service Good / Average / Poor Food quaity ‘Good / Average / Poor Make a group and role play a conversation in a Value formoney = / 10 erat Customers: Ask about the dishes on the 2 €¥8 Listen again and complete Martin's notes. menu and decide what to have. Die At Ae Di As Ne a be fed Unfortunately the meal and the bteees dadd sevice are not very good, so you in iit will need to complain, aera Waiter: Welcome your customers. Explain femohore: gate _spistcated the dishes onthe men tke thei eet cee ‘order and senee the food. Service: very : ‘Manger: Deal with any problems and try to. Food ura sabe » steak rather keeplie aati GaN nny pOtLORS ey Teta! cost Sah Tai Hlmosphere ere Go to the BBC Leaming English website and Staff: very z type ‘restaurant listen in the search box. Press Service: enter. Then choose a link thet interests you. Food: absoldely Goup very : Complete any exercises &sh very ) hip: //wenwibbe.co.uk/worldservice/ Tet cost learningenglsh/ WHA Can-do checklist: Tick what you can do. an do ( Need more practice | can understand explanations of dishes on a menu. | can offer to pay. | can complain effectively there is a problem. | can understand restaurant reviews 7 Umit3 EET ston ancl epee ‘© Match each type of accommadation (a-e) with a picture (1-5). aa semi-detached house [5] b acottage [] ¢ aterraced house [_] d a detached house [_]} 0 to Useful language p. 79 A Listening - Explaining your requirements 1 €189 Oleg has just started work in Dublin, Ireland. looking for a place to stay and decides to phone a Listen and answer the questions. 2s he going to share or ive alone? Does he want to rent or buy a property? 2 €419 Listen again and complete the form on the right. 3 €&9 Now listen to the second half of the conversation. Tick V the property he decides to go and see. 74 North Foley Road, Dublin To Let: €1,250 per month 2 bedrooms, 1 bathroom Fumished [] 12a Joyce Street, Dubin To Let: €1,400 per month 3 bedrooms, 2 bathrooms Fumished (] 21 Wy Court, Dublin 2 bedrooms, 1 bathroom Fumished ] 18 @ Social and Travel To Let: €1,200 per month, © Look at these adjectives you can use to describe houses and flats. Wite P (positive) of N (negative) next to each adjective, modem |_| spacious (_] cramped [_] comfortable (_] private (1) shabby [_] quiet (_] bright [_] noisy [) messy [] isolated (] dingy _) © Tick the adjectives that describe your home. How important are these factors to you when choosing a home to live in? Give each one a number (1-5). (1 = unimportant, 5 = extremely important) size [_] age [_] location [] style (]_ price [] He is in agency. i ‘Management Ltd. (Client requirements form Name:*.0 o ‘Type of property: Pat nouse Location: No, bedrooms: No, people: © Pets: Yes / No Smoker: Bes / No Other rou Budget: €, \ (mex| T'm looking for a flat ())5°3 B Speaking - Finding the right property Speaking strategy: Asking about alternatives 1. Match each statement (a-e) with a response (1-5). @ Do you have anything with a larger garden? Is there anything away from the main road? C] Dont you have anything cheaper? L] Id rather have something near a better school. [1] Id prefer something closer to the city centre. [J] ‘That's the most central one we have. There's one in Hobart Street. That's vey quiet. We have one near the Rileys School. That's a good one. Yes. This one has nearly half an acre. I'm affaid not. That's the least expensive. 2 Underline the phrases in the statements (ae) that you can use: — to ask about alternatives ~ to express a preference C Listening - Checking the financial side 1 4 Look at these questions. Then listen to this property agent in the US. Which questions does he answer? | Frances a Hav much is the rent? b | When is the rent due? Hav much deposit is required? d | Will T get all my deposit back? e Are bills includeck? 2 (429 Listen again and answer each question. OoOgog Speak up! 3 Imagine a property agent is showing you various properties for rent. What can you say in the situations below? Say your answers. Example: You say: WS vice, but is « bit small, Do you have anything 4 litle larger? a Small larger? b Noisy neighbourhood No garden No garage € Too expensive Focus on ... ‘comparatives and superlatives Complete the sentences using the comparative or superlative form of the words in brackets. (big) garden, Vd like something with a...bigger. if possible. The one on Park Avenue is (expensive) of the three. think this ne 5 nee (GoOd) than the others. Don't you have anything . the sea? This one is the _. (nice) one we've seen, Do you have something which is (Convenient) for the shops? a (neat) 19 (Ujp8kG Pm looking for a flat D Listening - Making sure of the facts 1. €@ Read these questions. Then listen to the property agent's replies. Write the letter of each reply (a-f) next to the correct question. Tenancy agreement ( Hav long is the rental agreewent? 2 Will the rent go up? 3 Is insurance weluded? 4 Can 1 sub-let? 5 Haw much rotice must 1 give if T want a to leave early? © Who do I contact if there is a problem? 2 €22 Look at the statements below. Tick ¥ True or False for each statement. Then listen again and check your answers. You need to give two months’ notice Contents insurance isnot included ‘The rental agreement starts from the day you move in QO QO ‘The rent may go up after the lease expires. a oO Gy You will be evicted if you break the terms of your tenancy agreement. L] @ b e You should pay for repairs yourself e f ru goo0oos8 E Speaking - Getting what you want ‘Speaking strategy: Making requests and asking for permission 1 Look at the expressions in bold below. Which expressions can you use: to ask permission to do something? b to ask someone to do something? Is it OK if have broadband installed? Could you send someone to repair the cooker, please? Would you mind if 1 got cable TV? Would you mind fixing the top in the bathroom? Iwas wondering if | could paint the kitchen a different colour. 20 © @ Social and Travel ‘Speak up! 2 Imagine you have just moved in to a rented flat and want to make some changes. Think of what you can say when you call your landlord to ask permission. Then say your answers. Frample: ‘You soy: Would. you mind if | painted. the Lounge white? It's green at the troment and. I'd lke. something 4 litle brighter Lounge green ~ white Satelite TV ‘Change phone company New sofa Broadband Intemet 3 Now imagine that you have discovered lots of problems. Think of what you can say to ask the landlord to fix them. Then say your answers. Sxample: « You. say: Could you send someone to repair the washing machine, please? (es stoped. working ‘The washing machine hes stopped working. Your bedroom window is broken. The heating doesn't work properly Tre garden is a mess. The front doorbell doesn't work F Listening - Dealing with problems (88 Lucy and Samir are tenants in the same block of flats in London. They each have a problem and call the rental agent, Mr Lee. Listen and complete the chart. 1 What's the problem? 2 When did it start? 8 . 3 What does Mr Lee promise? | ‘ G Speaking - Overcoming difficulties Speaking strategy: Making your point more forcefully 1 923 Listen again to Lucy and Samir complain to Mr Lee. Tick / the expressions you hear. | really must insist that you do something about this immediately. [1] tim not very happy about this at all. (] 'dlike to know what you are going to do about it. [] Speak up! 2 Imagine you are a tenant with the following problems. Complain to your rental agent and make your point forcefully. Use the expressions above and say your answers. Example: You say: | told you four days ago that the roof in my bedroom leaks, but vobody has been to repair it yet. I'm vot very happy about this a lL, When are you going to send. someone to fox it? Roof in bedroom leaks (told four days ago) ‘Smoke alarm broken (told two weeks ago) Gardening not done (For two months) Kitchen sink blocked (since last week) Saw mouse in kitchen (lastnight) Ym looking for a flat (13, Class bonus Work with a partner. One person is a tenant and the other isa rental agent. Tenant: You moved in to your apartment last month. There are some things you would keto change and there are also some problems you want your rental agent ‘to fx. You call your rental agent. Rental agent: Listen to your tenant and respond to each request or complaint. E tra practice ‘Go to www.google.com and type ‘renting accommodation listen in the search box. Choose link and watch oF listen to any information you find. WHA AAA Can-do checklist Tick what you can do. Can do Need more practice Ican explain my accommodation requirements. Ican ask about alternatives to help me find the right place. I can ask detailed questions about costs and legal requirements. | can deal with problems and complain effectively. a4 Uimitied listen and speak ‘© Match each word (ah) with a definition (1-8). a acredit voucher [z] an extended warranty [_] b arefund (] f faulty [] c toexchange [_] g to haggle C] d areceipt |] h abergain C] (n) a piece of ® (wv) to chang (v) to negotiate the price of Hamm (nm) something before buying it return 7 (a) a guarantee that lasts lo than the normal period jam ‘80 to Useful language p. 79 A Listening - In a shop 1 €4@8 Listen to Maribel, a Brazilian au pair working in London, return an item to a shop. Answer the questions. ibel returning? A, bleuse 22 @ Social and Travel © # Glisten to eight statements, For each statement, tick ¥ who you think is speaking. Customer Shop assistant QUOD Y LJ] CJ a o a J Ci Ui 2 €928 Listen again and Girclfive mistakes in this complaint form. The first one has been done for you Complaint Form ¢s284 Item: Ntchels( Purchased: | Last menth Receipt: Yes[] No[7 Problem: Thom has shrunk lonly washed twice. | Create voucher given. ‘ction taken: B Speaking - Returning items Speaking strategy: Making a complaint ina shop 1 Look at this extract from Maribel's conversation in the shop. Assistant: We can't accept responsibilty. Maribel: Well, 'm sorry, but that’s not good enough. 2 Notice the expressions in bold you can use when you want to complain. 'm sorry, but this camera doesn't work properly. Ym afraid that this phone doesn’t work propery Sorry, but this phone is broken and I've only had it two weeks, Speak up! 3 Imagine you are a customer in a shop. Use the information below to complain to the shop assistant. Example: a. You say: Hello. | baught this notebook computer yesterday, but I'm afraid that the display Aoesn’t wore 44 You bought 2 notebook computer yesterday, but the display doesn't work. b The radio you bought last week has stopped working ¢ Affiend gave you a vase for your birthday, but iis cracked, 4d. The shoes you bought two months ago are already falling apart. Your new tennis racquet broke the frst time you used it. ‘Sound smart ‘Showing emotion 3% J 1 49) The way you say something can be as Td like a refund, please (\)) {14 9 important as what you actually say. Listen to this sentence spoken in two different ways. a ae ‘A: | saw John today. B: | saw John today. Notice how A's voice goes up and down more, showing excitement and interest. 8's voice stays very fiat, making him sound bored and uninterested. (89 Listen to six people each say Good moming. How are you? Match each speaker (1-6) with how you think they feel friendly worried angry bored interested tired (€¥29 Listen again and repeat each sentence, copying the same intonation. (04 Pd like a refund, please C Listening - Understanding shop policy €€ Barbara is the manager of an electrical shop. Listen to her explain the shop’s policy on refunds and exchanges. Tick True or False for each statement. ‘2 Damaged and faulty items must be retumed straight away. b You can either have a refund or exchange the item, You must have @ receipt. You have to pay a small administration charge for items that need to be repaired Unwanted items can be refunded or exchanged if retumed in under two weeks {Ifyou retum an unwanted item after two weeks of purchase, then no refund is possible. TTue False Oo WwW O oa odo eli oa oa D Listening - Finding out more about a product 1 429 Listen to six questions this customer asks. Count the number of words in each question. A contraction (like Where's) is two words. aBlbOcO ¢O eO tO 2 €29 Listen again and write each question. 2 What. size.is the screen? b 3. €429 Listen again and repeat each question using the same stress and rhythm. What product do you think the customer is asking about? 4 €180 Now listen to the sales assistant’s answers. Write the number of each answer (1-6) next to the correct question (a-f) in Exercise 2. 24 @ Social and Travel 5 883 The customer sees two new mobile phones on sale. Listen to the sales assistant talk about ‘them and complete the missing information. 4G Fast ®.__ internet Download ® clips . mega pixel camera a video calling MP3 player + ° Stereo sound Can store‘ + songs Full 8 ~ like a pocket PC a gigabyte hard drive Learning tip Ifyou want to check you have understood something correctly, repeat the important details to the speaker. ‘Make sure your voice goes up at the end of the sentence to make it clear you are asking for confirmation. Td like a refund, please ()|)/4. E Listening - Bargaining 1 (62 Pierre is at a market in London, haggling with a stallholder. Listen and tick 7 which SAG Lialorinagein onc sstmlats Riera sentences you hear the stallholder say. semrences: ‘han (neriedin-___ 4 a tsa bit more than | wanted 10... a That's £35 peed b Is that your ? It's £35 to you. {YOU non a b Let's say 30 pound, then. How's that? [] ; eee oe a Let's say 30 pound, then. What about that? [_] e Well en, YOU £20 for it ¢ Its a bargain, | promise. [] It5.0 bargain, | promise you. C] d Thatisa cash price! C] That is the best price! [1] e Isa deal. [] Is not dear. F Speaking - Negotiating the price Speaking strategy: Reaching an agreement 1 Look at these expressions you can use to accept or reject a price. To accept a price: To reject a price: That's OK with me. No, | can't pay that. OK. That's fine. Sorry ifs too much, Its a deal Its not worth thet. Speak up! 2 €83 Imagine you are at a market. Listen and accept or reject each offer on price. Example: a. ‘You hear: You can have the dest for $45. You say: Sorry, its teo much. Carlt you do any better? TAA AAA licen make a complaint in a shop, |ican understand a shop's retuns policy. | can ask questions about various products, |1can bargain and reach an agreement. listen and speak © Do you watch a lot of TV? Not reall. | only watch programmes | ike. (] watch quite alot of TC] Yes, frm a real tally addict. [_] © Unscramble the leters to find ten types of film. Can you think of an example for each one? a ecdoym an RNA. cothor eicense tiocin Did you know ...? Although most intemationally famous movies are : mado in English, every year an Oscar is given for the 4 Best Foreign Language Film. Past winners include eo Crouching Tiger, Hidden Dragon (Taiwan), Life is e ithler i g h i at ovle osryt = © Do you prefer to watch fims at the cinema or at home. on DVD? | Se A Listening - A film review 1 €3 Listen to Matthew Jenkins, a film critic, talk about a new film. Note down who these people are. Jane Mertins A. maid. in. large. country. house Chatles Danton Helen Richards - Peter Kite Kevin Hadley Look at the statements below. Tick ¥ True, False or Don't know for each statement. Then listen again and check. Tue False Don't know 2. The film takes place in the north of England. tis based on a tue stoy Both the main actors are very good. 4. The ending is rather weak tis Kevin Hadley's fst fim {The movie is only suitable for adults. 000000 ooo0o000 oooo0o08 26 © & Social and Travel eee eee SC er Is there anything on? (9/05 B Speaking - Describing films Speaking strategy: Speak up! Talking about films 3 Think of a film you like. Look at the questions below and make 1 Write P (positive) or N notes. (negative) next to each word ~ ee ee ehh fo je fe or expression. ae Ls heartwarming 2.0 Seog? aaa} well acted Oo ‘ lots of twists and tums... [] My favourite film too long g a bit boring. QO wnat is the prot? very surprising oo a who are the main characters? sipping utterly believable Oo tow does if ent original eat who was i directed by? oats = Can yo romenter ary of fe ates? 2 62 Listen to the film review Is it wel aated? ee Phbantias Bghies again. Tick V the words and ert ihre ary epcia effects? expressions in Exercise 1 that you hear. 0 you tke tre coundiraok? Wry do yOu lke this fim? 4 Now talk about the film. If possible, record yourself and play back the recording afterwards. Can you identify any areas to improve? C Listening - Describing TV programmes 1 €68 Listen to six people each describe a TV programme they enjoy. Write the number of each speaker (1-6) next to the type of programme they are describing. news... clime series ___. soap opera... drama talk show “quiz show “1. cartoon documentary nature... cookery sport comedy 2 88 Look at the audioscript on page 90 and listen again. Underline any words and phrases that help you identify the type of programme. 3 69 Listen to five people give their opinion on different TV programmes. Write P (positive) or N (negative). Beep. bi bie é e and note the key words that helped you identify each comment as positive or negative. Un realy 27 (U5 Is there anything on? D Listening - Listening to the news 3 €4@2 Listen again and write down the key points in each headline. oortum for EU + North American economies. Chi demivant: superpomer by 2025. 4. €489 Now listen to the main story in more detail. Answer the questions. ‘2 What organization carried out the research? The. Global Studies. Institute bb Has China overtaken the word's major economies yet? 1 (489 Listen to the radio news headlines. How many different stories are mentioned? ¢ By when is China expected to be the dominant economic power? d_ When did China's economic reforms begin? 2 €489 Tick V the topics that are mentioned. iTyerllinen agawend ec ‘eHow much of the American market is China predicted to have? entertainment [] science (] How much of the European market is China predicted sport os the environment [] to have? polities space F] Who is Tim Robbins? the economy (education C] : culture [) “Learning tip Panis ook any HN auc tot cou _ example, the pictures that accompany the news on telev you understand the topic of each news item. — E Speaking - Talking about the news Speaking strategy: Summarizing Speak up! 11 Which of these summaries of the news story about. 2 €%89 Listen to this news story and China is most accurate? ____ write down the main points. Then give 2 China's economy is going to grow stronger over the nest thirty a brief summary of the story, using years, but it will not overtake the economies of America and your notes as a guide. Europe Ws. about China has the fastest growing economy inthe world today. It has oa baa mee 4 : alteady replaced America and Europe as the biggest industrial and ‘A report by ound dae commercial centre in the world € China's economy has been growing quickly for the last tity years According to one repor, it will not be long before it becomes the biggest economy in the world. 28 © @ Social and Travel F Listening - Making predictions 1 You are going to listen to two news reports about global warming. Tick 7 the words you think you may hear. food [] temperatures [] centuy C1 traffic LI scientists [] education [) prices (] shopping [_] falling F] friendship C] loss CI tise O] holiday 1] seaice ] recover [1] 2 €K9 Listen to the first report. Circla)the words above that are mentioned. 3 9 Now listen to the second report. Each time there is a pause, note what you think will come next. Is there anything on? (\)) 5/5 Sound smart Stress and rhythm ] 1 © Look atthe frst report on global warming. Listen again and notice how the underined words have more stress. ‘A group of top European and Australian scientists say that temperatures will ise much faster than previously predicted, possibly by as much as six per cent by the end of the century. They also say that the record loss of sea ice over recent years means that the earth may ng longer be able to recover (6 Find the audioscript on page 91 for the second report on global warming. Listen and underline the words and expressions that should have more stress. 3 Read both reports aloud, Stress the important words WHI AAA Can-do checklisb Tick what you can do. {can describe and discuss films and TV programmes. |can summarize main news stories | can make predictions about what | will hear. Cando Need more practice “py , ESET listen and speak © Make @ list of as many common health problems as you can. © Tick / the heath problems below © Match each word (2-1) with a picture (1-6). that you or someone you know suffers from. sskin problems (_} an injection [5] b aninhaler [_] ¢ crutches (] insomnia (_] d antibiotics] e a cast (_} f athermometer [_] asthma (_] Ee A Listening - At the doctor's 1 €52 Complete these questions a doctor might ask a patient. Then listen to the conversation and check. 1 What seems to be the. teuble....? 2 Doyou when it started? 3 Where does it exact? 4 bsit_. if do this? 5 ALC YOU nn tO anything? 6 Have you got any other. 7 Have you been ne anything fort? 30 @ Social and Travel z hay fever [—] migraines (] high blood pressure [] Stress |] 2 €62 Write the answers to these questions. Then listen to the conversation again and check your answers. What problem does Mohammed have? He has. a. terrible pain in his, shoulder b When did it tart? ‘© What other symptoms does he have? Has he been taking any medicine for i) What action does the doctor want to take? Did you know ...? A detmnatologist specializes in skin problems. An ophthalmologist teats eye diseases, ‘A paediatrician is a specialist in children’s health, A psychiatrist specializes in mental health. A caratologist is a heart specialist. P've got a pain in my arm (\/) 6, Focus on ... ak le! describing health problems \Wite each word in the correct category. Complete the sentences, using the words below. ‘dry stabbing dull tick shooting chesty sprained runny blotches bleed sore feverish tempersture numb swollen itchy rash Words to describe a cough: alt a8 My foot is badly Words to describe a pain b Ineed some tissues. Ive got a M080. Have you got anything for a throat? Tl d. Mike often has a nose . in the moming. fe Aunt Sophia has her ankle. f te gota high g feel vey Fm sweating alot h thave no feeling in my fingers, They i Wve gota bad on my arm. | What are these all over my neck? My legs ate very _ can't stop scratching, B Speaking - Explaining what's wrong Speaking strategy: Describing symptoms 1 Look at this extract from Mohammed's conversation with the doctor. Notice how he describes the problem. Doctor: Now, what seems to be the trouble? Mohammed: ve got a terrible pain in my shoulder. Here are some other phrases you can use to describe your symptoms. think tim suffering from stress. Im coming down with the fiu. My arm aches. Speak up! 2. €83 Imagine you are at the doctor's. Listen to each question and use the ideas below to have two conversations. You hear: What seems to be the trouble? You say: | think I'm coming down with the fu Conversation 1 a the flu, b yesterday, c since yesterday moming, d runny nose, sore throat, headache, ea litle, f some aspirin Conversation 2 2 pain / back, bat the bottom, c last Sunday, d No, e Yes, very, f some pain killers 3 9 Now listen and use your ‘own ideas to answer each question. 4 Imagine you have the following health problems. Make a list of symptoms and then explain what's wrong to the doctor. a theflu b stress ¢ food poisoning a bad. cough 31 Up P've got a pain in my arm C Listening - Getting a diagnosis a 1. €48 Listen to Sharon Maurice talk to her doctor about a health problem. Tick ¥ the picture on the right that shows Sharon. 2 & What exactly is wrong with Sharon? b What does the doctor think is the cause? 3. €49 Look at the statements below. Tick / True or Qo False for each statement. Then listen again and 7 check your answers. ‘The blotches are all over Sharon's body. “They are getting worse. She noticed them two weeks ago. She also has a rash, which is very itchy. Its caused by an allergic reaction to her cat. ‘The doctor prescribes some tablets. He expects both problems to clear up quicky. Sharon has to go back in two weeks. D Listening - Understanding the doctor's instructions 1 8 Dr Vasquez is a doctor in Texas, US. He is speaking to a patient. Listen and answer the questions. a What's wrong with the patient? e Ooo000000 OOoOo0oOo0o0s8 b_ Why doesn't Dr Vasquez prescribe antibiotics? ¢ What advice does he give? Patient 1a chest two tablets a day for days Patient 2 _a mild case of use an L.COME DICK nnn Patient 3a very bad take __. spoonfuls every... hours / don't / come back in 3 (48 Imagine you are a patient of Dr Vasquez. Listen and tick V the correct statements. Put a cross X next to the incorrect statements. 2 You should take two tablets, twice a day, before meals. [X]_ The problem should go in a couple of days. [1] You shouldn't drink alcohol, but coffee is OK. [1] You should start eating small portions of food. 1] c Youneed to exercise more often. [] You shouldn't drink alcohol or milk. [7] 92 & Social and Travel I've got a pain in my arm (\)})//16, E Speaking - Reacting to news ( sound smart Speaking strategy: Showing concern Linking - /w/ and /i/ and relief 1 €889 Listen to these sentences. Notice that a /w/ or /i/ sound is added when @ word ending in a vowel sound is followed by a word beginning with a vowel sound. 1 Underline the expressions to express concern and relief. Dr Vasquez: You have some sort of vius, tm afraid Patient: Oh, dear. Really? Ave you sure? I give you /w/ a presciption. ‘The /j/ operation was a success. Dr Vasquez: Yes. | don't think it's too serious, though. 2. Say these sentences aloud. Which words do you think are Patient: ‘Thank goodness for that! linked with /w/ or /j/ ? Some sentences have more than one example 2 Write C (concern) or R (relief) next to each il Bl expression. 2 Are you allergic to anything? ‘Thank goodness for that! _R. How awful! b Come back at the end of the week and we'll see if Oh, no. That's terrible. Phew! you're better. Oh, fm somy to hear that. What a relief. Its not serious, so I don't want to give you any tablets. Well that’s good news. 4. The exercise wil help you a lot, so please do it! ‘Oh, dear. Really? € Who is your regular doctor? f Youare quite ill,m afraid. The good news is that we aren't going to operate. Speak up! That neaee tae” 3. €449 Listen to eight statements and respond, expressing concern or relief. Example: You. hear: My Mocd. pressure is very high You say: Oh, V'm sorry to hear that. = {AHA Can-do checklist Tick what you can do. Need more practice (829 Listen and check. Then listen again and repeat each sentence. Practise linking the sounds. | can describe a range of symptoms accurately. | can participate actively in a consultation, answering questions. | can understand the doctor's diagnosis and instructions. I can react to news, showing concem and relief listen and speak © Who do you prefer to travel with? with family [_] with fiends (_] alone [_] with your partner {] © Which isthe best way to travel? with a tour, where everything is organized for you [] just booking hotels and transport in advance (_] with no fied plan, making all the arrangements yourself en route (_) © Match each type of holiday (@-f) with a picture (1-6). a acuise [¢] b asking holiday [_] ca holiday by the seaside [_] 4 acity break (] ea camping holiday (_} fan activity holiday (_) g0 to Useful language p. 80 A Listening - Types of holiday 1 €€2 Listen and write the type of holiday each 2 €2 Listen again and complete the key words speaker prefers. and expressions that help identify each type of i a hale ea eee holiday each speaker is describing. 2 1: relaxing on the bead, snimming_, playing in the 3 i i sea, making sand. castles. 4 2: looking around going to J 5 hopping on a bus 6 3: catching the | top of the down, fantastic Sia 4 riding ; Learning tip sriding doing things Listening for key words and phrases is an important 5: being waking Up in a... going ‘skill. Try to group the words and phrases you hear into similar topics or themes. For example, if you hear 6: sit on the and relax, look class, exam, teacher and homework, then the topic might be school 34 @ Social and Travel Tcould do with a break (5/7 B Listening - Choosing a holiday 1 48 Simon and Jenny Carter are booking their summer holiday with a travel agent. Listen and find six mistakes in the booking information form. The first one has been done for you. customer Booking Information Booking Ref: [9873459 Client: Mr & Mrs Carter Flights From London (LHR) to Vancouver (YVR) June a*izH] ACESS [Dep 12:30] Arr 14:25 | No. people: 2 | Gost per person: £780 From Calgary (YYC} to London (LHR) June 20th [aces [Dep 22:00 [arr 01:55) Hotels Cost_{prpn / breakfast included) Metropolitan Vancouver 4* No. of nights: 2 £160 Emerald Lake Lodge 4* No. of nights: © £150 Fairmont Jasper Park Lodge 4*_ [ No. of nights: 2 £250 ‘Westin Calgary 4* No. of nights: 1 £94 Car hire: | (Compact) £25 per day This quote valid for 14 days. 2 63 Listen again and answer these questions. What does prpn mean? How long does ittake to dive from: Vancouver to Lake Louise? Lake Louise to Jasper... Jasper to Calgary?.... © What can you do in these places? Jasper National Park... Calgary (Uh Teould do with a break C Speaking - Travel tips Speaking strategy: Making Speak up! recommendations 3. €9 Imagine you are in your hometown and a 1 Look at the expressions below. Which tourist asks you some questions. Listen and reply, ‘can you use: using your own ideas. {to recommend someone does something? Examples & to recommend someone doesn't do something? -«‘Y&™ ‘hear: Can you recommend a goed. place to stay? You say: Yes, there's a. goed hotel on Clarence Road. It's right ifs well worth ..ing [2] in the cenkre. don't thine is very experive. You Don't bother ..ing [] cea try ab, You should definitely 2 ifs not realy wort ing | recommend (that) you ... [1 ne wouldn't... if were you. LJ pegs Irecommend ...ing. [] Complete the sentences using these partis, ‘around to eff back in outof back up off 2. €1@3 Listen again to the conversation at the travel agent's. Tick v the expressions What time shall we set off... tomorrow? you hear. Well pick you at ix I forgot to bring any souvent, I'm afraid. tim looking forward this trip. You can't check... before 2 pm. The best way to get the city is by tram. We checked the hotel and left All my friends Saw Me nnn at the aiport I didnt get 10 the hotel until very late. D Speaking - Booking a day trip Speaking strategy: Asking for detailed 3 Look at this advert for another cruise. information What questions can you ask for more information? 1 You can ask these questions if you want to go on ead ee 2 day trip or excursion. What time does it leave? Where does it leave from? How long does it last? What exactly is included? Are there any hidden extras? hares Islav aruise £97 eta er) Speak uy 2 €@8 Imagine you are on holiday and a tour guide is trying to sell you an excursion. Listen and respond to each sentence you hear, using the prompts below. You hear: Do you want to go on a right cruise? You say: That might be vice. How long does it last? a How long? What / included? q b Where / leave from? © Hidden extras? © What time / leave? £ OK / think about it 36 © & Social and Travel E Listening - Renting a car 1 €%88 Listen and complete these questions you can ask when you want to rent a car. a. Wht... range... of cars do you have? [] bis included? [] © Dol have to pay an ift have an accident? d Cant hire a car... 70 e Isthere a limit? C] f Do you provide 7 g 6. cover included? [J h What dol need? [] 2 €382 Listen and write the number of each response (1-8) next to the correct question (a-h). 3 69 Listen to Laura in Italy rent a car at Dublin airport. Complete the information. Class: Economy / €.. Class: °, Class: 1€. conene Class: Full-sized / €! 4 €8 Read these questions. Try to remember the answers. Then listen again and check. 2 How long does she want to rent a car? For. week b Why doesn't she want the VW Polo? ¢ Why doesn't she rent the Ford Fiesta? How much does she finally pay? © Why fs this cheaper than the advertised price? I could do with a break ()} 07 Did you know In Batish English, you rent or hire car, bikes, DVDs and electronic equipment. In American English, hireis only used for people ‘Sound smart Missing sounds ~ /:/, /a/ and /b/ 1 €489 Listen to these questions. Notice that the sounds ‘tl, 1 and Mh often disappear in connected speech, ‘Why doesn¢t) she ren(t) the For(d) Fiesta? Did (he say (he'd (Rave the car for nex(t) week? Look at sentences @-h, Which /t, fd! and fh’ sounds do you think are not pronounced? a. Tve go(t) jus(t) one question. b You didn't say you couldn't swim. & We could go tomorow, You must be tired. e Have you played before? £ | managed to tak to her last night, g Are you taking him to the station? hy | didn't know the answer, so | kept quiet. 3 €469 Listen and check Then listen again and repeat E _ brapractice Go to hitp:/Awwnncbbc.co.uk/Wworldsenvice/leamingenglish/ {and type rent car video in the search box. Watch the video and complete the exercises. IAAI AAA AAA Can-do checklist Tick what you can do. | can understand detailed information about travel arangements, | can make and respond to recommendations, | can ask for detailed travel information, {can enquire about renting a car. Can do Need more practice a7 listen and speak (© Where was the last place you visited on a sightseeing © Put each verb in the comect place. trip? Did you enjoy it? goon workout travel de have ‘© Whatis the best way to look around a city? Number these options in order (1~4. ‘on your own . with a fiend with @ group of friends ‘on a guided tour ‘ go to Useful language p. 81 A Listening - A short break 1 €¥69 Mark is asking his friend Emmanuel for advice ‘en going to Paris. Listen and tick / the topics Emmanuel mentions. accommodation [Z] food [] money safety C] transport [] nightite [] weather LJ attactons L] 2 469 Tick V True or False for each statement. Then listen again and check. True False a Markis going to Paris next weekend. og b He hasnt found anywhere to stay yet. og Tekin the Metro is easy but expensive og Its possible to walk to most ofthe main sights. =] Changing money can be difficult. oo £ Emmanuel thinks Pars is more dangerous than London. oo ‘Where does Emmanuel say Mark can find a cheap place to stay? Why is ita lively area of the city? 38 @ Social and Travel some sightseeing / everything on your lst look around / a rest ‘where you are / what to do 2 guided tour / an excursion _ around by bus / independently Did you know ...? ‘The worldwide tourist industry is worth over 500 billion euros a year. The most popular tourist Gestination in the world is Paris. Over 26 million People a year visit the city. However, the fastest-growing region for tourism is Asia Focus on... describing places Match the adjectives which have a similar meaning, crowded fascinating lively vibrant popular international beautiful dirty packed historic interesting expensive quiet fashionable touristy picturesque pricey cosmopolitan peaceful trendy old-fashioned polluted It’s an amazing place! B Speaking - Finding out information (1) Speaking strategy: Making polite requests 1 Look at this extract. Underline the phrase Mark uses to ask Emmanuel for information about P: As you'e from Paris, | was wondering if you could give me some tips? 2 Here are some more expressions you can use. Notice the expressions in bold. Do you think you could sugzest a few places to see? I don’t suppose you know anywhere good to stay? I wonder if you'd mind giving me a bit of advice? Speak up! 3 Imagine you are g trip. You know so the place you are information. Example: Yau say: | mas wondering if you could suggest a geod Hace to stay? accommodation b weather © transport d safety fe money f food & nightlife h shopping 1g on a short sightseeing ne who comes from. ing. Ask politely for C Speaking - Finding out information (2) Speaking strategy: Asking for recommendations 1 Underline the expressions you can use to ask for recommendations. Is it worth visiting the aquarium? Do you think i jould you recommend going to the National Museum? Speak up! 2 Imagine you are on holiday in Singapore. There are lots of things to do and you don’t have much time. Look at the pictures and ask the hotel receptionist for some recommendations. Example: 0 You say: Is it worth going on a sightseeing bus? Do you think | should exchange money at a bank or bureau de change? ‘g00d idea to walk to the castle, aris it too far? 39 (Up It’s an amazing place! D Listening - Following a talk 1 Before you listen, make a list of everything you know about Peru. ‘By asking yourself what you know about a topic ‘before you listen, you are better prepared, Whenever possible, try to predict what you think you will hear. 2. €f82 Listen and complete these statements. 2 Limais also known as the City of... Kings b The Spanish founded the city in There were around palaces when the Spanish anived Inca temples and d Plaza Mayor is the in Lima, Lima was founded nearly years ago. f In 1746 an... destroyed almost all the city, E Speaking - Asking questions Speaking strategy: Interrupting politely 1 In an informal talk it is usually possible to interrupt the speaker and ask a question. Here are some expressions you can use. Sorry, can | ask a question? [1] {'m sorry, but could | ask a question? [] Excuse me. | have a question. [] Sorry to interrupt, but ... [] Could | interrupt for a moment? [] 2 €¥82 Listen again to the talk. Tick ¥ the expressions you hear. 40 @ Social and Travel 3 €482 Try to remember the answers to these questions. Then listen again and check. For how many years was Peru a colony of Spain? Amott, 300. years. bb Who was Francisco Pizarro? Inwhich building does the President of Peru live? d_ How many buildings survived the disaster of 17467 © What s the oldest building in Plaza Mayor? ‘Sound smart: Linking consonant-vowel 1 983 If @ word ends in a consonant, and the next word begins in a vowel, then the consonant sound moves to the beginning of the next word, For example, getup, stop over. Listen to these examples. He told us a bitabout when the Spanish arived in Peru An.earthquake destroyed almost all ofthe city Look at these sentences and underine the sounds that are joined together. Can take.a brochure, please? b We got on the boat and sailed across to the island, © went a table with a view of the sea, if possible. d_thad a good look around the caste. We went out with a group of friends that afternoon, 3. €68 Listen and check. Then listen again and repeat. Speak up! 3 €63 Imagine you are on the same guided tour. You also want to interrupt to ask a question. Listen and ask to interrupt each time you hear a beep. Example: a You hear: It was tre Spanish who actually founded. de city of Lima. [beep] You say; Sry, can | ask a. question? You hear: OF course, go ahead. It’s an amazing place! (/))j)/8, F Speaking - Requesting more information Speaking strategy: Asking for further details 1 Look at this extract from the guided tour. Underline the expression the tourist uses to ask for further details. Toutst: Sony, can | ask question? Guide: Yes. Tourist: What about the Incas? They were here before the Spanish, weren't they? Could you tellus a bit more about them? 2 Here are some more expressions you can use to ask for further information. Can you say (@ bit) more about ..? Id lke to know more about Id be interested to hear more about Speak up! 3. €49 Imagine you are on a guided tour. Look at the information below. Listen and each time you hear a beep interrupt politely and ask for further details. Example: a You hear: That's the Modem Ark Museum, the most popular one in the city, and. on the left (beep) You say: Sorry, cam | ask a question? I'd like to know mere about the museum. What is there to see? museum Mardi Gras Lord Byron caste the National Palace IH Can-do checklist Tick what you can do. can do Need more practice | can ask for recommendations before going on a trp. Ican understand the details of a guided tour, 1 can interrupt politely o ask for further explanation, | Tean ask for further details, a Section 1 (€82 Listen and reply to each statement you hear. yyour answer. Exampe: You hear: What's up? ® Nehing mach > Not at al, Yes, that's right. Not really. Me neither. So do Yes, | booked a table for eight o'dock. No, thank you. fm ful It was lovely, thank you. acon acae That's too bad Lets spi it. Is that your best price? OK, Iweon't {s that the best you can do? Yes, Ido. How are you doing? OK See you later. Me nether. Yes, | think so too. Yes, itis, ‘Not much, Yes, itis Fm not sure | agree. Would you? OK then. It's well worth the visit. Its a deal, Oh, good! Not really Yes itis. Why don't you? ogee ncee aToN noo 42° & Social and Travel 10 2 Yes, tis b Ihave 2 cough. No, thats fine Section 2 (868 Read each situation. Then listen and write the letter. Example: A Friend tells you about a. bargain he got recentiy. Whab do you say? You hear: & That's 0. great idea. > That seunds good. © Tharks for the tip. You write: b 1 You'te in a restaurant. You've been waiting for your drinks for half an hour. What do you say? .... 2. The printer you bought last week has broken. You take it ; back to the shop. What do you say? 3 Your fiend offers you his old computer for £20. its @ good price, What do you say? i 4 You have a very bad cold and call your boss to ask for the day off. What do you say? 5 You tel friend about your wonderful holiday in Canada, What do you say? .. 6 The phone company tell you they can't repair your phone for another week. What do you say? 7 You'te on a tour and want more details of a museum the guide mentioned. What do you say? 8 You are saying goodbye to a fiend. What do you say? 9. Afriend tells you they are very il. What do you say? 10 You are sightseeing and want to ask about the local tourist bus. what do you say? ee —_—__—$— Section 3 Read each situation and Girclyour answer. Example: An estate agent shons you a house. Its rice, bub expensive. How can you politely ask about an altemative? @Po you have anything a litte cheaper? les too expensive, Show me. something else. Gls this all you have? 11 Which is the most effective way to maintain a conversation? 2. Smile and look friendly. b Ask ots of followup questions. Tak as much as you can. 2 What should you do if you can't understand someone's accent? 3 Relax and ty to ‘tune in b Ty to avoid speaking to them © Smile and pretend to understand 3. Which ofthese phrases can you use to make your point more forcefully? a WitOKif..2? b Do you think you could ...? ¢ [really must insist that 4 To ask a question using a question tag, your voice should 2 go down at the end of the sentence. b go up at the end of the sentence. Stay the same level 5 The person you are speaking to is talking too quickly. What is the best thing to do? Nothing It would be rude to interupt. b Say’Slow down, can you? Say Please could you slow down a bit” 6 Which of these things should you not do before you listen toate? 2. Ask yourself what you know about the topic. Predict what you think you will hear © Geta dictionary in case there are words you don't know, 7 You and your fiend have had a meal and you want to share the bill. What do you say? 2. Shall we spit the bill? b iget it ¢ its my treat 8 A window in your rented flat is broken, What's the best thing to say tothe landlord? ‘You can repair the window, can't you? b Could you send someone to fix the window? | think the window needs repairing. Unis 1-8 Review 9 Which of these is not a way to agree with someone? a Me neither. b lan't agree. © | couldn't agree more. 10. When you are speaking to someone, what should you do if you are not sure how to say something? a Checkin a dictionary. b_ keep taking and try to make yourself understood. Stop taking and think about what to say Section 4 Read each statement and write your reply. Example: 1s cvergding all right with your steak? No, I'm afraid. it's a. nder—done. . 1. Ifyou ask me, people work harder these days than in the past 2. What was the food like in the restaurant you went to last night? 3. The doctor sai | have high blood pressure. 4 This watch costs £499. i's a bargain 5. What are the symptoms? 6 So what was Paris like? 8 Can you recommend a good place to stay? 9. The shoes are faulty, but we can't accept responsibilty. FEES scton ana spent © Complete the phrases with for, of o with © Match each verb with a phrase. @ work for... big company [_] a solve a file by mistake b bein charge overseas projects [_] > conned to a fauity telephone c behead big department [_] © arrange the Internet d be responsible making important decisions (] 4 delete a problem deal ______.complaints and queries (] e repair a meeting © Now tick ¥ the things you would like to do. g0 to Useful language p. 81 A Listening - Asking for services 1 €§B Vicky works at a small marketing agency in Florida, US. There isa problem with the office photocopier, so she phones a local office supplies company. Listen and answer the questions. 2. Is the photocopier still under guarantee? Yes, it has. two years. Lefton its. guarantee b When did Kelta & Co buy it? ¢ What exactly is wrong with the photocopier? Has Vicky tried to fx it herself? When is she told someone can come to fix it? What time d oes she finally agree? 2 Tick v how you would describe the attitude of, the assistant Vicky speaks to. helpful ] professional [] uniendly 3 d is Vicky with the service she receives. Tick / your answer. Learning tip gute sated [1] ‘en ou ae teing to someone ty tonto the not very satisfied (] speaker's tone of voice The way the speaker sounds very dissatisfied L] cantell you allot about their attitude, 44° @>work and study B Speaking - Making appoint Speaking strategy: Fixing a time 1 Look at these expressions you can use when making an appointment. What time would be most convenient? day would suit you best? date is good for you? this moming. Sometime eatlynecweek Would De great. ‘Anytime after three isOK forme ‘030 and 12, Woul be fine What / How about... tomorrow aftemoon? Shall we say the 2ath? 2 €2) Listen again to Vicky's conversation. Underline the expression in Exercise 1 you hear. Shall we say five o'clock? (Umit itments Speak up! 3 Imagine you want to make some appointments. Use the ideas below to fix a time. Example: @ You say: How about Monday? Ary time in the afternoon would. be fine. ‘Monday / afternoon Friday / 2pm—Apm Tuesday / not before 10am Friday morning / 10am extly nest week / before Thursday 4 €#3) Now listen and respond to each person, fixing atime. Example: a You hear: We have. the books you ordered. When would. be a goed. time to drop them round? You say: Shall we say to o'lock tomorrow afternoon? a 2pm tomorow — d1am—1pm b Thursday moming @ Tuesday 19th, in the aftemoon © Friday morning f_between three and four C Speaking - Getting what you want Speaking strategy: Insisting 1 Look at this extract. What phrase does Vicky use to insist on an earlier time? Assistant: We can't get anyone there until late aftemoon, 'm afraid. Vicky: Im somy, but thats no good at all We're very busy here and we need this fxing immediately 2 Here are some more expressions you can use when you need to be forceful. ifs simply not acceptable to You have to do something You can't expect me to I tealy must instst that Speak up! 3 €42 Imagine you work for a large company. You experience the following problems and call the maintenance department. Listen and respond, insisting on your point. Example: a Yu hear: Pm sory. We wor't be able to repair it for at least four weeks. You say: But you cant expect me to use this computer for the rent four weeks. | can’t get ary work done. | need it faving as soon as possible. Your computer keeps crashing. b The smoke alarm in your office is faulty. t constantly tums on and off, and disrupts everyone, You have been waiting for five weeks for a new light in your office. You are to0 cold in your office and want a new heater. € You have a lot of heavy boxes to take to reception for collection by 2 courier company in 20 minutes. {The toilet in your department has been out of order for nearly a month, its a five-minute walk to the next one. You've noticed staff productivity is falling asa result of the time lost. (Ulta Shall we say five o'clock? D Listening - A hard sell Adelaide, Australia. He's visiting Melanie Clark, a potential customer at a large insurance company. Listen and answer the quest a What do you think Stuart is tying to sell? b Tick how you would desenbe Stuart's manner. friendly and fleble [] confident and relaxed [1] rude and aggressive [] direct and rather pushy [_] ¢ Tick v how you think Melanie feels. offended "] pressurized ] amused (_] impressed [] 2. €82 Now listen again and write your answers to these questions. What are the benefits of the Gold Pian? How many computers will be covered by the plan? What extra incentive does Stuart offer? Class bonus Half the class are buyers; half the class are sellers. Did you know ...? Hard sellis an aggressive way of selling that puts pressure on the buyer. Soft sells a more indirect. technique that aims to influence the buyer's emotions. One survey of intemet advertizing showed that hard sell techniques are popular in the US, while the soft sell approach is favoured in Japan, ill Focus on ... conditionals Complete the sentences using the first conditional form of the verbs in brackets. a you _- (order) now, |W. gas... (give) you ten percent oft b You (have) it next Monday if you __--~ (pay) today. ¢ you. (not / decide) nowy it... (be) too late. d We... (not / buy) it ifthe price (not / be) right. e (you / call) again next week if you nnn (have) time? 1. (BAY) CSN, WE eee (Nt / f ifyou_. charge) for delivery. CChoose the correct time clause to complete each sentence. a I won't agreeG@nlesd)/ when you promise to deliver by Friday. As long as / Unti you offer me more money, doit lsign the contract ater / unt I see you. 4 When / Unti the board agrees, we will make the decision. € leave the company unless / if there's no hope of promotion. [wont call you agein unless/ until Friday moming. Buyers: Imagine you want to buy some new office equipment. Decide what you want. Then shop around and use your negotiating skills to get the best deal, eg. a discount, free delivery. Sellers: You have an office supplies company. Make a list of items you sell. Then try to sell as many as you can, Use hard and soft sell techniques. Try to negotiate the best deal for each iter, 46 @ Work and study Shall we say five o'clock? (Umit E Speaking - Negotiating Con anee Speaking strategy: Bargaining Using stress for emphasis 1 €@) We usually stress the important v sentence. Listen to this example 1 Look at this extract from Stuart and Mela conversation. s ° A: OK, so if pay in advance, youll give me atens If you agree now Il give you a five percent discount percent discount? B: Yes, and if you pay now, then Il give you a 2 €¥8) Look at these expressions. Listen and fifteen percent discount. repeat. Is that your best offer? Youll have to do better than that, 'm afraid If you order now, we'l give you 2 discount. 7 ‘We might be able to come down on price if you order in bulk. Bebe gosert een Il give ten percent extra free, provided that you sign a one- NS Due Steen recess company wil collapse year contract If we increase our prices, we will make more Look at these conversations and underline where you think the greatest stress will be. aA: If we agree to the deal, we wil lose control of 3 Which Id 2 pelt ue Yes, but if we decrease our prices, we will get a to ask fora better deal? mote customers. ifwe move production to Asia, casts will go down. serene Yes, and if we don't move production to Asia, we will be uncompetitive. Speak up! (E82 Listen and check. Then listen again and repeat, 4 Imagine you are a sales person. Use the ‘emphasizing the important information. expressions above to offer the following incentives. Example: o You say: If you order now, VL give you an eight percent reduction b to offera better deal? order now / an eight percent reduction pay in advance / free delivery free installation / order two one-year free insurance / order in bulk 25% discount / sign a two-year contract Tick what you can do. | can make an appointment ata time that is convenient for me, | can insist on what I want politely but firmly. | can ty to bargain and negotiate. Umikto eB CoM ome) ol -iimecdemrsteme tie hay Mite the number of each item (1-7) next 4 to the correct word or phrase (2-2). a. a chequebook 2 b abank card a bank statemen f an ATM machine g some traveller's cheques Listening - At a bank 1 €43) Listen to ten office workers in London ask for services at a bank. What does each person want to do? Complete the notes. 2 open an account it money 2. £439 Now listen to four replies. Match each reply (1-4) with one of the services requested above. | 20 30 4 3 €89 Listen again to each reply. Make notes of all the important information. Learning tip | Heed 10 (passport Taling notes helps to focus your attention, Don't ry 2 ‘o write overyting you hear = just concentrate on the most important information, Note only the key words andign ng else. 48 @workand study Td like to open an account Umit40 Focus on ... ‘money Match each verb with an expression. 2 borrow an overdraft b lend a cheque into your account © withdraw money to someone 4 e deposit money from your account anange money from the bank Complete with the missing prepositions. save ._.up.. to buy something pay a cheque take a loan fil {an application form apply a mortgage invest ._____.a company B Listening - Understanding details 1 €49 Raymond, from Hong Kong, is working in Canada and a savings account. Listen to a bank clerk explain various savings accounts. Tick ¥ the account Raymond chooses. Fist Reserve [] Bonus Saver [] RegularSaver J eSavings C1 2. €48) Listen again and find six mistakes in the form below. C Speaking - Confirming details Speaking strategy: Making sure you understand —_ speak up! 1 Underline the phrase Raymond uses to make sure he 3. €4@ You will hear five statements. has understood correctly. Use the expressions in Exercises 1 Bank clerk: Our e-Savings accounts instant access, to. and 2 to reply to each statement, Raymond: Does that mean I can get atthe money immediately? confirming the details. Bank clerk: Yes, and there's no penalty. ‘Example: a You hear: The interest rate is 3% but, if you 2 Here are some other expressions you can use. have over £25,000 invested, tren So, in other words, ...? Do you mean ...? it goes up to 3.5%. So you're saying that ...?- So that means ...? ‘Vou. seus "Se Bae meant: if $078 eye £25,000, U'U. get 3.5% interest? 49 Umit 0 4 like to open an account D Speaking - Asking about terms you don’t understand Speaking strategy: Asking for clarification 1 Look at this extract. Underline the phrase Raymond uses to ask the bank clerk to explain a term he doesn’t understand. Bank clerk: There's a penalty if you take money out. Reymond: What do you mean by ‘penalty? Bank clerk: Well if you withdraw money, then you won't get any interest for that month. 2 Here are some other expressions you can use. What exactly does ... mean? tim somry. Can you explain what ... means? Speak up! 3 49 You will hear five statements. Use the expressions above to ask about the words you don’t understand. Example: a You hear: This account has a. variable rate of interest You say 2 variable? b secured? © minimum balance? lump sum? E Listening - In a post office 1 €48 Listen to eight customers ask for services at a post office. Tick v the services they ask for. pay utility bits] exchange currency [] buy car insurance [] transfer money [] buy phone cards [] save and invest money []_ redirect post [] top up your mobile phone ["] collect ther pension [] get a personal loan [_] buy home insurance L] get a credit card [] apply fora driving cence [1] buy travel insurance [] 2 €4@ Brigitte is in a post office in London. She wants to send a package. Listen and answer the questions. & Where does she want to send the package? te. b_ Who is she sending it to? © Why does she have to fil in a Customs label? What service does she decide to use? Surface mail [] Airmail [] Intemational Signed For [] — Airsure (] 80 @ Work and study U'm sory. Can you explain what ‘variable’ means? You hear: Variable means the interest rabe can go down or up. € automatic fee-free overdraft? apply for or renew a passport [] conditional, Complete the sentences, using the expressions below. youwant you will get you open —_yourshoule- give youtake unless you have you won't get you aren't Ifyou want to withdraw some money, then wou. should. give. 30 days! notice. tf money out, vnc ANY interest for that month. You can't open a Fist Reserve account... 5,000 to invest. if a Bonus Saver CCOUME een aM interest rate of three percent conline, then you can't have an e-Savings account. 3 (49 Listen again and complete the Customs label. CUSTOMS DECLARATION CN 22 DECLARATION EN DOUANE — iz 2ecpened official, Great Britain\Grande-Gretagne Important! See instructions on the back fama Commercial spe Ecarilon canner Documents Jonervaire Tone or moe bows, and detailed of conten) Meat (nk) Value (3) ‘ant et description citae du conten Tor commercial lems only Twa aortic ys | Post | ler we ‘an tata i ia cg |g) ) 6a (eid we aarp bl eps Gin is erate ae corel as al et ay ges races tied y pty pos oats pas Dinan amdersimin) Signe Erik Suly S70 4 €69 Try to remember the mi ing information in the chart. Then listen again and check. E trapractice Take a look atthe websites below for more Surface rail 9 two weeks. information on the services offered by post rae c 2 offices around the world. Take notes of any useful seat a information and then imagine you are teling a friend Intemational three days oe about what you discovered. If possible, record what Signed For you say and listen to yourself afterwards. Airsure fe e hiap://wmwusps.com/ (the United States) http//wanwsroyaimailcomy (the UK) hitpy//www.canadapost.ca/ (Canada) Sound sma hitpy//uwwcauspostcomau/ (Australia) Corrective stress http Anmw.sapo.co.za/ (South Aftica) 1 878 Listen and notice how B gives entra emphasis to the correct information AR: OK, so if send this by Intemational Signed For, il get there in two days? cone a. B: No, il get there in thiee days. If you send it by Arsure, your partner, ‘wo conversations: one in it get there in two days. ee see in a bank 2 Look at these dialogues and undertne where you think Cee Wer tral Gut abet busmese the corrective stress will be. resins 2A: Sol have toil in a.CN22 Customs label? dak Sevetnreeance aeamen B: No, you need to fil in a CN23 Customs label eat b A: Sorin a VNI form and then go to the Payment ipa post ctie section? Customer: You want to send some company No, goto the Payment section fst and then you jothes entdveninrnetl can fil in a VN. Clerk: Explain the mail services available and Did you say it wil take two weeks by standard mail? BA ends betnceiy hat No itl take three weeks by standard mail. fl take SHAE ITIC each convertion, wen Aiea ‘wo weeks if you send it Swiftmail ty opain 3. 9 Listen and check. Then listen again and try to speak at the same time as the customer. THIN Tick what you can do. | can ask fora wide range of services at banks and post offices, | can ask about and understand various ways of sending mail abroad | | | can understand detailed explanations of different bank accounts | | | can ask for clarification and explanation where necessary. 81 (tient Ace listen and speak ‘© Which emergency services have you had experience of? police [-] fire department _] ambulance (coastguard [_] ‘© How many phrases can you make by adding police or fire to the words below? officer car brigade fighter alarm engine station siren force Ta A Listening - Reporting a crime 1 Wen Ling, a Chinese student in the UK, reports a crime at the campus security office. Look at the form and identify the information to listen for. Bristol City University Crime report form Day / time: °__Tuesday —_/°. ‘Type of crime: ‘[_]theft [burglary Cassautt Jother; —__ Location: Vietim: Name: Address: Details of crime: * ‘Suspect: Appearance: Additional details: 2 €@ Now listen and complete the form. 52 @ Work and stuay © Unscramble the letters to find the verbs and complete ech expression a oretp b nweisst © matmo deat © dah 8 criminal f tingavtese a robbery 8 aepesc rom the police hh reasrt a suspect i crgaeh someone with a crime Learning tip ‘Whenever possible, ty to identify the information ‘you need before you listen. That way you are better prepared. Then, while you listen, focus only on listening for those details and don't worry about anything else. Focus on adjectives to describe appearance Wit these words and expressions next to the comect category. inhisthities straight casual stocky wavy sim permed oval muscular curly — fortysh skinny overweight square round scruffy shoulderlength smart Height / build: Style of dress: a ‘My hag's been stolen Umitd 4 B Speaking - Giving descriptions (1) Speaking strategy: Describing someone's Speak up! appearance 2 Look at these peopl 1 Look at this extract. Underline the words and phrases Wen Ling uses to describe the thief. Guard: OK, Did you get a look at him? Wen Ling: Yes. He was medium height with short dark hair and glasses. Oh, and he had a moustache. > “ e | C Speaking - Giving descriptions (2) Speaking strategy: Describing things Describe each person's \cluding what they are Focus on ... 1 Look at this extract. Underline the words and iat sdkactiven) phrases Wen Ling uses to describe her bag. Castine Sela aes s iene Guard: Can you describe the bag? then rearrange the adjectives in each sentence. Wen Ling: Its a small, black leather bag, with azip along the top and a shoulder strap opinion ~ size — age - shape — colour — origin ~ material lost a itaion blue lovely sik scarf yesterday. cup Vlost a... levely be lian sie scarf yesterday. _—- Someone's stolen my black new denim jacket. 2 Look at these bags and describe each one as Someone's stolen my jacket fully as you can. My pink wonderful diamond bracelet is missing. fxanple: o My bracelet is missing You say: Ws a small, Wack leather bag, with a zip olong It's a rectangular large mahogany desk the top and. a shoulder strap Isa desk Someone's taken my French tall aystal vase Someone's taken my a b c d e ¢ Class bonus Imagine someone has stolen something of yours, eg. your camera or mobile phone. With your partner, role play a conversation to report the theft Wilt My bag’s been stolen D Listening - Calling the emergency services 1. €499 Hassan, from Syria, works in the north of England. He is on his way home when he sees a traffic accident. He calls 999 to tell the emergency services. Listen and tick ¥ the picture that best describes the scene. 2 €9 Can you remember the order the ‘operators asked these questions? Number each question 1~4. Then listen again and check. Where do you need the ambulance to come to? [] Which service do you require? [1] What's happened? How many people are hurt? [] 3 419 Listen again and write the answer to each question. 1 2 3 4 Did you know ...? Different countries have different numbers for the emergency services, UK 999 usgi1 Australia 000 ‘New Zealand 111 South Aftica 112 E Speaking - Reporting an emergency Speaking strategy: Getting to the point 1 If you need to call the emergency services, you should speak clearly and answer each question as directly as you can. You need to: 1 ask forthe service you require 2 say where you are 3. say what has happened 4 say if any people are injured 54 @ work and study Speak up! 2. €429 Imagine you witness the following situations and call the emergency services. Listen and answer each question as directly as you can. You are waiting at Richmond bus station when an elderly lady next to you falls to the ground unconscious. b You are walking past Highcroft School one evening when you see a fir in an upstairs window. My bag's been stolen Ujiitd 4 F Listening - Giving a statement to the police 1 €829 Listen to Hassan describe what he saw to a police officer. Choose the correct location of, ‘the accident on the map: A, B, C or D. 2 €823 Look at the statements below. Then listen to the rest of the conversation and tick V True or False for each statement. ‘The carwas speeding, ‘The cyclist wes in the riddle ofthe road ‘The cyclist had no lights on his bike. ‘The car was on the wrong side ofthe road, ‘The accident happened dose to Hassan. Hassan helped the injured men before calling 999. O ooooo oO o0o008 Sound smart The schwa />/ 1 $23 Listen to this sentence and notice the schwa /a/. Las walking past the park, heading towards the city centre, Now look at these sentences and underline every schwva, 2 How fast was the car traveling? b So the collision happened here, you say? There was a big crash and then silence. (€$58 Listen end check Then listen again and repeat each sentence. Ty to pronounce the schwa sound each time. (AIA AAA Can-do checklist Tick what you can do, can d | can report a cime and give exact details of people and objects, | can report an incident to the emergency services | can get straight to the point. Umiti2 Can I take a message? Match each type of phone (af) with a picture (1-6). corded phone mobile phone digital cordless phone [_] hands-free phone [_] public phone [_] satelite phone L] Listening - Taking a message 11 8 Listen to Kieran, a personal assistant, take a telephone message. What does the caller want to do? Set up a meeting [] Change some arrangements [] Complain about a problem C] 2 883 Listen again and complete the message. livro}industries} While you were out Name:? Keg Fiyjta Contact detals:” Message: 56 Work and study B Speaking - Getting it right Speaking strategy: Repeating key information 1 Look at this extract. Notice how Kieran repeats only the key information. Kieran: OK, so ... meetin your office in Building 3, not the main building, at four o'dock, not two. Got it 2 Here are some expressions you can use to notify the caller you are going to review their message. 0k, so Right. think ve got that. Let me repeat that, just to make sure. 1 just go over that to confirm, Speak up! 3 (29 Imagine you are a personal assistant. While your boss is out of the office, five people call and ask you to take a message. Listen and repeat the key information. Example: « You hear: Can you say that Vl be about thirty minutes late? If she wanks to start the meeting without me, that’s fine, because | can't: quarovtee exackly when UL be there. The ‘traffic's terrible. You say: OK, 50 you'll be about thirty minutes late and IBS OK for the mectng to start. without you Can I take a message? Upp it42 Focus on... telephoning Choose one word to complete each sentence. all_hang hold get put give heer 2 Please don't....énd.... up. b Tlljust put you on. c Can... d Canyou e * 8 you back later? _ me through? you a ring? from you. the engaged signal When shall | Its great to Habways Match the words and phrases thet mean the same. ‘American English Britsh English 1 to call collect: a engaged 2 cell “™\ phone box 53 tolfice € to reverse the charges 4 busy d freephone 5 call box e mobile C Speaking - Making sure you have understood Speaking strategy: Asking for clarification 1 Look at the phrases below you can use to ask a caller for clarification. Sorry. What was that last part again, please? 's that spelled .. Did you say ...? You said ..., right? 2 €823 Listen to Kieran and Kenji’s conversation ‘once more and tick 7 the phrases Kieran uses. Speak up! 3 EH Listen to .ch person leave a message and ask for clarification to check you have understood. Example: a You hear: Yes, please. Tell her Mr MacGregor called, would. you? You say: 1s Hak spelled. M-A-C-G-R-E-G-O-R? 87 Umit42 Can 1 take a message? D Listening - Note taking (29 Now listen to Kieran take quite a long and detailed message. Complete his notes. | What percentage of clients are + what is Heir 2 Hew many sales from + what was Phe 8. compared fo. JAA E Listening - Leaving a message 2 Which expressions can you use: to ask to leave a message? to thank the person taking the ‘message? wr ‘to check the person has understood you correctly? 3 Which expressions might you hear if the person taking the message wants to know your name? taking a message? Thank you. 4 €68 Listen again to Kieran and Hilda’s conversation. Tick 7 the expressions in Exercise 1 (a-k) you hear. 88) @ Work and study Can I take a message? Upit12 F Speaking - Leaving a ‘Sound smart SS voicemail message Connected speech ¥ 1 89 In spoken English, sounds are often shortened, Speaking strategy: effective ' mess: ee Hoeving missed out or joined together. Listen to this sentence. ‘There are eight words, but they are spoken in just 1 Read these things you should do when you three sections. leave a voicemail message. Number each step Do you think you could take a message? in order (1-5) [djo0.pk/ fjuskudtev skomestds! Sey what action is necessary [] (8 Listen to these sentences and count the cues a your call [] number of words. Contractions, e.g 4, count as two Ge your conta deta, necessary C] bred tae ils, i neces EF evanersGnlenee tees Ll i ‘Would you mind taking a message, please? 7 2 For each step, write some phrases you can use. Example: 1 You say: He. This is. / 1 — calling. c d e 3 E469 Listen again and repeat. Speak up! 3 Imagine you call an important client and get put through to their voicemail. Use this information to leave a message. ‘Sam Kershaw / Industrial Design / your order is ready / need to pay in full before can send / call Accounts to pay / ting me if necessary / office 0208-451-5690 mobile 07967-31094 rs (HAAR AAA | Sas cect Tick what you can do. Need more practice | can note all the important details in a complex phone message. a | can asker arcaon and check have undesood. Ba gg | can leave a message and check others have understood me. | can leave a clear and concise voicemail message. listen and speak (© Match words with a similar meaning. © Complete each sentence with a word. Bs eats ae minutes. show compulsoy vete char agenda motion objectives confidential suspend a Letstake a vole & eae motpresert Mis Kendiys for this meating, © What's on the 7 4 Who's going to take the Aad e Attendance is F TRE ern WAS Passed unanimously. What are the ofthis meeting? hr ttwas decided by a of hands. goto 7.82 A Listening - The language of meetings 1 2 Listen to five sentences and tick ¥ which sentence you hear. @ Ithink so too. [Z]_ I think that's true. [] b Do you agree? [] Do you see? [] Could you say what you mean? [] Could you explain what you mean? [7] d Let's move on, shall we? [J] Les move on, can we? L] e Hsnotideal. [] tsa deal. C] # Yes, agree. [] Yes,1see. ] 2 €42 Listen to eight sentences and count the number of words in each one. ef bo eO sO eO tO gO 4O 3. €853 Listen again and write each expression. 2 | think you're. absclutely.right.. db. 4 €83 Now listen again and repeat each expression, using the same stress and rhythm. 60 @Work and study 5 Match each expression (a-h) with a function (1-8). 1 Starting a meeting [] 2 Asking for opinions [] 3 Agreeing [a] 4 Moving forward ("] 5 Keeping to the point (] 6 Asking for clarification [] 7 Disagreeing L] 8 Intemupting L] 6 Now look at these expressions. Write the number of each function (1-8) in Exercise 5 next to the correct expression. | think so too. [5] How do you feel about ..? 7] Right. Let's kick off with ...[] Sorry, but I don't agree. [] {'m not sure that's relevant. [] OK. Let's go.on to ... What exactly do you mean? [] Can | say something at this point? [] Learning tip — ‘When you are in a meeting, try to listen out for key expressions like these, They will help you understand what is going on and follow the discussion more closely Let's get started Up it43 B Listening - Participating in a discussion 1 489 Listen to this extract from a company meeting and tick / the phrases you hear. Could we perhaps ...2 What / How about ..ing? ] We might consider ..ing. (] | suggest we ... [] | propose we Why don't we ...? L] 2 €483 Listen again. Tick V the suggestions each person accepts, and cross X the suggestions they reject. ern im Spend more money K Did you know ...? (on marketing, According to a report by Industry Hire a new sales Week, 27% of workers feel that manager meetings are the biggest causes of wasted time at work. C Speaking - Asking for opinions Speaking strategy: Bringing 2 €482 Listen again to the meeting. someone into a discussion {a Which ofthese ways of bringing someone into the discussion 1 €83 Listen and notice the way the So ypu Tico speaker's voice goes up and down. = Scan RRRRRIE Id lke to start by asking Celaya. b Who do you think is the chair? Carol, do you have any thoughts? How do you feel about that, Miguel? Speak up! Pethaps Yeu can give us joer opinion, MrTandfa? 3 Imagine you are chairing a meeting. Bring the following people into the discussion, raising and Mustafa, what's YOUr reaction? lowering your voice appropriately. ae 6 ; wample: a. Jenny’ You say: I'd lke to start by asking Vicky (€88 Listen again and repeat each a Vicky expression. Try to raise and lower your b Frances voice in the same way. © Mr Gonzales Martha Mrs Marsh et Umit1g Let's set started D Speaking - Responding to suggestions Speaking strategy: Accepting and rejecting suggestions 1 Look at the expressions and decide if each one is used to either accept or reject a suggestion, Tick ¥ your answers. Accept Reject That’ far enough, im not very keen on that idea (at all). I don't see it like that at all. I couldnt disagree more | think that’s a good idea. I'm afraid that’s not how | see it. | have no problem with that. ‘That sounds reasonable to me. OOOOoCoos. goo0o00o000 2 €489 Listen again to the m expressions you hear. S a Speak up! 3. €488 Imagine you are in a meeting. Listen to each suggestion and respond. Example: a ‘You hear: Could we perhaps spend. more money on marketing? You say: No, | don’ lke that idea. at al. a Reject © Reject © Reject b Accept d Accept Accept ‘Sound smart: x Intonation in questions 1 E839 Questions that have a Yes / No answer usually have rising intonation. Questions that begin Wh- usualy have fang intonation. Listen and notice how the speakers voice goes up and down in these questions ey Do you think we should go ahead? ——ee_—E_erre Is everyone happy with that decision? sb Alor What do you think we should do? ———r Who's going to take responsibility for this? €489) Lock at these questions. Does the intonation go. up or down at the end? Tick ” your answers. Then listen and check, Does everyone agree? 's that your final answer? Where are the sales figures? Why are the results 50 poor? Do you think the situation will improve? Does this price include delivery? Who's the new marketing manager? Have you finished the report yet? ooooo0o0o00» Now practise saying the questions with the correct, intonation, E Speaking - Clarifying what you mean Speaking strategy: Correcting misunderstandings 1 Notice the expressions you can use to correct someone who has misunderstood you. ‘That's not quite what | meant. Sorry, | think you've misunderstood me. Sony. What | meant was... | don't think you understand what | mean. 62 @> work and study Be Speak up! 2 €489 Imagine you are in a meeting. Someone has misunderstood you and you want to. correct them. Listen and respond, correcting each person. Example: a ‘Yau hear: So, | guess that means you're happy with Bre sales figures. You say: That's rot quite what | meant. | Urine the sales figures are poor, but they" improve, 2. figures are poor but they'll improve b output will stay the same shouldn't launch later than February d could have been better need time to think about it Let's get started Umitd3 F Listening - Finishing a Dia id you know ...? a ‘Thanks to high speed internet connectivity, 1 _ Listen and complet the missing ‘videoconferencing’ is becoming more popular. People information in each summary. don't have to spend time and money travelling to a managersto get seen / Sole fee —_intemmational meetings =they can speak via vdeo lnk [0 ne (on their PC from anywhere in the world b new products al and i. need to start a programme of. begin next ne ae 2 €489 Listen again and complete the expression J each person uses to show they are going to give a summary. a b quick. es : co. a a 3 €49 Listen again and tick / the expression you hear each person use to end the meeting. | think we've covered everything, so shall we call ita day? O] Well have to cut this meeting short, fm aftaid. [] I'm afraid we've run out of time, so let's bring this to a lose, shall we? [] It looks lke we can finish early today. C] (HII Can-do checklist Tick what you can do. Can de Need more practi | can actively paticipate in meetings, bringing others into the discussion, | 11can make and accept or reject suggestions, | can clarify my viewpoint and correct misunderstandings. | can summarize the main points and bring a meeting to an end, cy Umitdd Good morning, everyone Match each word (2d) with a defiition (14). Number these factors in order of a lecture [2] b tutorial] ¢ seminar[] d presentation] importance (1 = quite important, 5 = extremely important). A good lecture should: 2 formal talk given to a group of students by a professor or lecturer rea 2 3 sonetoone mestng beeen stden ae teacher Perel ien ary 2 talk given by a student to the dass ie esate Nea Have you ever been toa lecture in English? be easy to understand. be entertaining ‘2. meeting where a group of students discuss a topic together with a teacher Listening - Understanding the main idea 3 Listen to Dr Gandley speak to a group of new students at his Engineering Department. For each extract, tick ” the main point he is trying to make. aad | a. It is unsafe to eat or drink in the lab. [7] b You should wear safety clothing at all times. [1] ¢ You must always follow the safety rules. [] d You should ke ows closed. [[] tact 2 2 The oallge corso updates ts facies. The resources and facilities of the college are excellent. De al eet ate cae cece | | 4 The colege i proud of histor and achievers. C1 \ ert 3 ‘a Both theory and practical research are important. [_] The area of sustainable energy is a particular interest. (] Begin sours prodde tho weave w cls RS ange. L] e college aims to be the best in the world. C] Learning tip Remember that your aim when listening to a lecture {snot to make a note of everything the lecturer says. ‘Your goal isto understand the content of the lecture and the key points the lecturer is trying to make, 64 @> work and study 1 You are going to listen to an extract from a lecture called Humans and the Planet. Before you listen, underline the topics you think might be covered in the lecture. education te food te the correct functo languages he Intemet C) aibon dioxide [] 1c) next to each word animals space sport cime F] the recycing C] 2. €42 Now listen to the extract. Tick V the topics that are mentioned. Did you guess correctly? 3 What is the main theme? ning O] the environment global w b ani cyding 4 energy-saving measures [ 4 Which statement best describes the main idea? ing isn't as serio b We can all do something to s rth will never be able to rec 5 €§42) Look at the headings below. Listen again to the extract and number each heading in the order you hear the topics (1-5). at we can do CJ ight for survival [ 65 Uplit44 Good moming, everyone C Listening - Note taking 1. €62@ Listen again to the Consequences section of the talk. Compare the notes made by two students. paket’ Cynthia's notes VAAA Consequennes erce |} Tee Reid's meting Greeniand 1 Antarchea — sea tevel (gms >> Aleading — Atllions: meve Consequences a Tee in Greeriand and Antarctica to faster than angore had predicted, Sea levels wil nize - wp to sik metres. 2 Heat wae — deatrs (+ wild fires) ete i cue = crops Pal >? mnlrans starve pi neon ra on | 300,000 a yr Seen die Scie. na a heat / wid fires (Caused by acy conditions) Severe crougrts - crops fail - starvation Tist a few years / recent study up to 200,000 people a year wll de (not cout pact on anmals, bids and fist) tte Ngher orev Whose notes do you think are better? Why? €2 Listen again to the What we can do section only. Write notes under each heading. i é 9 g ie Wade Sound smart ‘ Emphasizing important information 1 To emphasize important points, a lecturer might do any one of the folowing things ~ slow down = pause ~ speak louder = sy the important words slowly and carefully (6888 Listen to these examples. For each example, decide how the speaker draws attention to the key points. Tick ¥” your answers. jp e (663 Listen again to the What governments should do section of the talk. Then find the audioscrpt on page 98 and underline the words and phrases the lecturer emphasizes. Can-do checklist Tick what you can do. | can summarize the main points ofa talk Good morning, everyone Utd D Speaking - Summarizing a talk Speaking strategy: Talking about a lecture 1 When giving an oral summary of a talk, you should: a. state the topic b review the key points give your opinion Look at these expressions you can use. Match each expression with a function (a-c). I think the most interesting part was Something | didn't agree with was [] Basically, it was about [] ‘They said / aimed / argued that ‘There were three main points. [] Speak up! ine a friend asks you about the Humans and the Planet lecture. Give an oral summary, using your notes to help you. or Units ) ERED econ ana spa | © Match each item of equipment (a-j) with a picture (1-10). | a a data projector 6. marker pens... b awhiteboard g ascreen an overhead projector... allaser pointer da microphone... i aboard ibber € a flchart j_ overhead transparencies ‘© Look at these factors you need to consider when preparing a presentation. Match each factor with @ desciption Objectives how you want to structure your talk [1] Audience how long you have [_] Content where you will be giving the talk [] 4. Organizati ‘what you want to achiewe [] Venue who you are speaking to [_] Time what you want to say ] ‘© Number each factor in order of importance (1-6). EX ae A Listening - Introduction 1 €8@ Stephanie Adams is a careers counsellor at a college in the US. She is giving a talk to final year students. Listen and number the stages of her introduction in order (1-4). subject the audience [7] rules for questions [1] erview of the structure of the talk 2. €88 Listen again and complete the expressions Stephanie uses. Good ..aftemean, everyone... and welcome. b Today m about job prospects cr describing the current positon. 4 look at salaries. Z Il move on to career choices. Did you know ...? f And ll review the main points. ‘Some experts say the first 30 seconds of your g We'll questions at the end. Presentation is the most important, How well you start your presentation will affect, everything that follows, 90 itis important to get it right, 68 @work and study Good afternoon, everyone Umit15 B Speaking - Getting off to a good start Speaking strategy: Starting your presentation 1 Here are some more expressions you can use in your introduction. Speak up! 2 Imagine you are Write each expression in the correct place. ‘The purpose of this presentation isto Feel free to interrupt me if you have any questions. Good morning to you al First ofall, ll go over some background detail Today | want to talk to you about after that, Il move on to Then Il look at To start with, 'l review Hello. Thank you for giving me this opportunity to Finally, ll review the main points. start by describing Ill make sure we have enough time for questions at the end. Functions Welcoming your audience: Introducing your subject: ‘The. purpose of Uris, presentation is Giving an overview of your talk C Listening - Keeping on track 1 €338 Listen to this extract from the middle of a presentation. Complete the signposts the speaker uses. Finishing one point ‘That's i. _.about our sales and ‘marketing strategy. Now | would operations. Giving an example To example talk. Look at the notes below and give your introduction. Use the expressions in Exercise 1 to hel finish by exp! questions. ‘Aim — Business plan for the next five years 1 — where we are now 2 ~ restructuring plans 3 ~ expansion into Asia 4 — long-term goals Example: You say: Good morning, everyone, and welcome,” The purpese of this presentation is to show! you our business plan for the next five years, Fist 2 €83 Now listen to an extract from a different presentation. Tick / the signposts you hear the speaker use ve told you about our pensions policy. [] We've looked at our pensions policy. (_] Starting another point Let me now tum to staff recruitment. [7] Let's move on to staff recruitment. [] Giving an example A good example of this is... I] Another exemple ofthis is... C] Unit 45 Good afternoon, everyone Sound smart Sounding confident y } J i 1 Most people are nervous when they gt presentation. Here are some tips to remember. Do speak slowly speak calmly DONT speak too quickly let your voice drop at the end of a sentence ‘Tips to get attention Pause between important points Lower your voice to drew the audience in Reise your voice to emphasize important points. 2 €683 Listen to three speakers. Tick ¥ the person you can understand best. Speaker! (] Speaker2(] Speaker 3 1] 3 48 Listen again and make notes on what was and was not good about each person's performance. Speaker 1: Speaker 2: Speaker 3: 4. Look at the aucioscript on page 98, Read aloud the words for Speaker 2 and use the tips above to help ‘you sound confident. ea D Listening - Concluding your presentation 1 €449 Listen to Stephanie Adams conclude her presentation. Number each stage of her ‘conclusion in order (1-3). thanks the audience [] summarizes the main points [] invites questions [] 2 €69 Listen and complete these phrases. Summarizing the main points 90m riely then, b Idiike to , the main points cn. aa then 4 Thank listening. e Thankyou very attention Inviting questions 1 Now, does anyone .. penne? 8 ay questions? h Are there questions? 3 €€ Listen and repeat each phrase. 4. 43) Now listen to Stephanie's conclusion in. Tick V the expressions she uses. E Listening - Questions and answers €9 Stephanie has a Q-and-A session at the end of her presentation. How does she encourage questions from the audience? Listen and complete the four phrases. Sure. Go. Yes? Please .. Yes, of course. What would you Now, does Bie question? Good afternoon, everyone Upit1S F Speaking - Reacting effectively to questions Speaking strategy: Dealing ‘Speak up! with questions 2. €982 Imagine you are giving a talk and need to deal 1 Notice the expressions you ‘questions. Listen and respond with the most appropriate can use when dealing with phrases in Exercise 1. questions. Example: a : - You hear: Excuse me. Can you explain that last point in more detail? ie beeen rat question Iter F Ya say Do yu wind Uf we pess on? TL anower thas ab the end Do you mind if we press on? I'll answer a You are worried about time. that at the end. b You think it's a difficult question to answer in a short time. That's a very good point. What does You don't agree. everyone else think? d_ You think it's an interesting question and want to open it up to the audience. fm not quite sure | agree with you on that. You are falling behind and time is short. There's no time now, but let's chat about it afterwards. G Speaking - Giving a short presentation Speaking strategy: Keeping it short and Speak up! simple 2 Now give your presentation. 1 Prepare to give a short, simple presentation. Introduction Welcome the audience. First, make notes of your ideas. Introduce the subject, Decide on a topic. Give an overview of the structure ofthe talk. List the points you want to make. Explain rules for questions. ‘Main body Make your main argument. Cover several point. Link each one and give examples Condusion Summarize your argument. ‘Organize the points in the order you want to mention ‘Thank the audience. them. Example: Good. morning, everyone. Today | want to talk 40 you about eon Bie HAHAHA AAA "can deal with questions from the audience in a variety of ways, iy Can-do checklist | Tick what you can do, can do Need more practice | Lean give a short, simple presentation, aD se | | can structure my talk well and use signposts effectively. aa ae ” FEET tston ana speak | ‘© Read each statement and tick ¥ your answers. In a seminar: ‘you are free to express your views. [_] ‘you shouldn't ask any questions. [_] you should mostly listen and take notes. [] ‘The purpose of a seminar is to encourage open debate. C] to help students leam from each other. [] to explore a topic in more detail. [—] ‘© Write T (True) oF F (False) for each staternent You don't need to prepare for a seminat. ‘You shouldn't interrupt anyone... ‘The success of the seminar depends on the teacher. en A Listening - Starting your seminar | 1 €83 Look at the advice in the Study skills sheet. ‘ Then listen to Greg start his talk in a seminar. How Study skills — | well does he cover the points (1-4)? Advice for students | co Starting your seminar 2 What is the topic of Greg's talk? 1 Say what the topic is. @ Say why you have chosen that topic. 8 Outline the structure of the talk 4 Give a summary of the theory, 3 (49 Listen again and complete the form. Learning style Advice for studying x|a|>[< What do you mean? Umit16 4 What's your view of Greg's talk so far? Tick / your answers. a. Are the aims clear? b Has the talk been well prepared? Is it well organized? d Is there any waste, Le. repetition? Is the argument easy to folow? {Does the speaker sound confident? ooooooF Ooooonse 5 a What is your general impression of this part of Greg's talk? very good [J good] ok C1) poor B Listening - Presenting an ‘Sound smart a argument Sounding enthusiastic 1 €489 Read the statements below. Then listen to the |_| You can sound enthusiastic when you speak by: last part of Greg's talk and tick / your answers. = raising the pitch of your voice Greg thinks: Yes No = emphasizing te sy pores 2 most people have the same leaming ste. =] MZ] = faking Your vale go up end dois mere than b one learning style is better than the rest. «= $C] ca c people leam in similar ways. og 2 €988 Listen to the same extrac, spoken in d it's not possible to categorize everyone. Od two different ways. Tick ¥ which sounds more e the human brain is predictable. ood enthusiastic. Speaker 1 (] Speaker 2 [] ick V which statement most closely matches Greg's personal opinion. 3. €983 Now find the audioscript on page 99. Then listen again to the more enthusiastic speaker and We all have more than one leaming style, but we usually read aloud the speakers words at the same time. rely on one or two most ofthe time, L] By categorizing leaming styles, we can help people to lear very effectively. C] tis not possible to analyze learning styles because we lea in too many different ways. ] 1d More research into how people leam is necessary. [1] Study skills — Advice for students After you have covered the theory behind your topic, you should sive your personal opinion and comments. Present an argument to explain your views and justify them. Upniit46 what do you mean? C Speaking - Making a good case Speaking strategy: Reinforcing your argument 1 To make your point more forcefully, repeat it in a different way. Here are some expressions you can use. In other words, To put it another way, The point fm making is What rm geting at is 2 (3 Listen again to Greg present his conclusion. Tick / the expressions he uses. D Listening - Debating issues 1 Greg has finished his talk and asks for questions. Before you listen, note some questions you would like to ask about learning styles. 2. €859 Listen to the final discussion stage of Greg's talk. Does anyone ask one of your questions? 3 €859 Look at the chart on the right. Then listen once more and note Greg's answers to each question. 4 How well do you think Greg answers each question? 19 an argument and want to reinforce your point. Rephrase each of these statements, using the expressions in Exercise 1. Example: « Kroning what Learning style you are doesn't make ary difference t2 your ability to learn You say: What U'm getting ab is there is vo benefit to analysing learning styles 2 Knowing what leaming style you are doesn’t make any difterence to your abilty to lear, Information we receive isn't ahuays ‘leamed’ in the way we may think There is almost no evidence to suggest that one mode! of learning style is more accurate than another. Questions Advantages of being multtmodal? Is VARK a learning style? Are learning styles fixed? Men-women differences? E Speaking - In a discussion Speaking strategy: Following up a question 1 Ifyou feel your question has not been answered, you can rephrase the question and ask it again. Here are some expressions you can use. That's not really what | was asking. | meant Sorry Im sill not very clear about | think you've answered a slightly different question, What want to know is Pethaps my question wasn’t very asking lear. Actually, | was 2 €48 Listen again to the extract. Which of the expressions above do you hear? Speak up! 3 Imagine you have asked a question, but feel that it hasn’t been answered fully. Use the expressions in Exercise 1 to rephrase each question (a-c). Exampe: a You say: Sorry. U'm still not very clear about how we can find, our own learning style ‘a How do we find our own leaming style? b What's the value of studying leaming styles? fe study all the learning styes, will we become better learners? Did you know ...? Inthe VARK test, men have more kinaesthetic responses and women have more read / write responses. Class bonus 1 Prepare a short talk on @ topic of your choice. Then give your talk to the das, 2 Listen to your dassmates’ presentations. Grade each cone, using Appendix 4 on page 87. E trapractice Goto the VARK test website and try the VARK questionnaire for yourself Answer the questions and then check your result. Tell a fiend about the type of leainer you are. You can take the VARK test at htp://wwuuvark-leam.com/ IHN Can-do checklist Tick what you can do. | can understand the basic principles of giving @ seminar | can present a well-organized argument and reinforce key points. | can follow up @ question if | fee it hasn't been answered fully | can evaluate my own performance. Can do (Need more practice lex 5 Section 1 289 Listen and reply to Circlé)your answer. Example: You hear: What time would. be most convenient for you? a That would be fine, ® Betneen four and five. © Yes, this .ch statement you hear. Is that your best offer? | think you're absolutely right. | don't see it ike that at all Yes, | got it all. Yes, tl gti. had it Is that your final answer? have no problem with that You're welcome. tim afraid so. Yes, | have a question. Yes, let's move on. What do you mean by that? | definitely agree. Yes, that’s right. Yes, that would be fine. Is that your best offer? Pethaps you can give me your opinion? Im afraid not. 1s tomorrow moming OK? Yes, that's fine. ‘That's not a problem. Yes, he did No, the line was engaged. 76 @work and seudy 9 a Yes, itis, b it’s Gabriele from Sales. That's right. 10 a What's your opinion? b ’sa deal Thanks. Section 2 (428 Read each situation. Then listen and write the letter. Example: You want to ask the delivery compary to deliver the. package before 5 pm today. What do yu say? You hear: 4 Do you think you can deliver before 5 pm today? > When would. be a good time to deliver? Ie won't be until lake aftemoon, I'm afraid. You write: o 1 The photocopier in your office is broken, but the repair ‘company can't come for three days. What do you say? 2 You haven't understood what someone said to you. What 0 you say? 3 You call a colleague, but they are not available. You want to leave a message for them. What do you say? 4 Someone has misunderstood what you said. What do YOU $29? anna 5. A colleague just told you they are quitting the company. You want to check you heard correct. What do you say? 6 You want to arrange a meeting with a colleague at three What do you say? 7. Aaustomer asks to speak to a colleague, but your colleague isnt there, What do you say? 8 You didn't understand what someone said, so you want ther to repeat it for you. What do you say? .. 9 You are giving a talk when someone raises their hand to ask a question. What do you say? .... 10. You want to start your presentation. What do you say? Section 3 Read each situation and €irclyour answer. Example: Which is the best phrase to use when trying to bargain with semeane? a Do you think you could. ? (really must omit that © HF you then 1 Your surname is Branson, but the person you are speeking to said Manson. Do you a say nothing as isnot imporant? b repeat your suiname with emphasis to correct the mistake? ¢ write your surname down on some paper and give it to the person? 2 If someone asks you to take a message, should you 2. write the message in full) b write only the main points and summarize to confirm? ask the caller to send an email just to be safe? 3 Which of these phrases can you use to disagree with an idea? a {have no problem with that. don't think you understand what | mean. I'm afraid fm not very keen on that 4 What phrase should you use if someone says a word you don't know? a So that means bb Sorry. You car't expect me to understand that Can you explain what ... means, please? 5. Before you make an important call its sometimes a good idea to ‘2 write down everything you want to say b_ make a brief note of what you want to say. practise the conversation wit a colleague. 6 When you are listening and taking notes, you should note down everything you can. only note the key words close your eyes sometimes to help you concentrate 7. Why sit a good idea to identity the information you need before you listen? 2. Ithelps you focus your listening on only the details you need You will have more time to listen for other detais. © You can answer the questions faster that way. 8 When giving a lecture in English, how can you emphasize important points? 2. By speaking quick, so you can repeat the point many times. By pausing between important points. By coughing to get the audience's attention. Units 16 Rewiew2 © What's a good way to make sure you have understood ‘what someone said? ‘2 Wite it down and check later. Look carefully at them to see how they are feeling c_ Repeat what they said, beginning with So you're saying that..? 10. You are giving a talk when someone raises their hand to ask a question. What can you not say? 2. That's a very good point. What does everyone else think? There'll be time for questions at the end. © Idle to deal with questions later, if that’ allright. Section 4 Read each statement and write your reply. Example: \'d. like three black filing cabinets and a pack of AS envelopes, please, Certainly. Bo, you want to 1. Do you mind if we press on? anything else? 2. Tm sorry We can't fix the photocopier until Fiday next week 3. So what did the thief look lke? 4 You mustn't keep puting the cat before the horse. 5. Fyou sign the contract today Il give you a ten percent discount. 6 Can you give me an overview of your talk, please? 7 What time would be most suitable for you? 8 So you think we need to expand faster into Europe and ‘Asia? 9 Can you deseribe the bag that you lost? 10. Please leave a message after the tone. 7 ‘This appendix contains a ist of expressions which are useful when carrying out the listening and speaking tasks in each unit. The expressions are divided into Things you ‘can say and Things you might hear. You can use this appendic inthe following ways. Before you begin each unit, do one of the following 1 Look atthe expressions and use your dictionary to check the meaning of any words you do not understand. 2 Look at the expressions, but try to work out the meaning of any words you do not understand when you see or hear them in the unit. This is more challenging, but itis @ very useful skill to practise ‘After you complete each unit: 3 Look at the expressions and check that you understand them, Try to think of ciferent examples using the same key words. Find the key words and expressions in the Audioscript to see them in context. 4 Listen to the expressions, and notice the stress and rhythm of the speaker. You may want to mark sentence stress in a highlighter pen. Listen again and repeat ‘each expression, practising the stress and rhythm. 5. Listen again to the expressions and notice the pronunciation of any dificult words. You may want to mark word stress in a highlighter pen. Listen once more and repeat each word, practising the word stress. 6 Cover a column, Then listen to each expression and repeat from memory. This helps to focus your listening Hi there, Long time no see. | Hows it going? See you around. How are you doing? I think s0 too. What's up? Definitely “ve got to go. That's not right! Right, | must dash No way! | guess Id better be going. | don't agree. it was rice talking with you. | don't tink so. See you later. From my point of view, Tak to you later. Itseems to me that Have @ nice weekend. In my opinion, See you around IF you ask me, Right. m of! | Iwas lovely to see you. 1 should get going (I suppose). Its been great to talk with you. | know what you mean, but I may be wrong, but | agree to some extent, but 78 Useful language (\5) yl Unit2 fen ye booked a table for eight o'clock, Follow me, please. Can we have a litle more time? re you ready to order? For starter like ‘And for main course? (hy, it looks lovely! Thank you. ‘Would you lke anything to drink? have an orange juice. ‘Would you tke dessert? an | have the bill, please? This is our house special No, Il pay. Really, | insist. No, you paid last ime. Let me gett Sorry but I've been waiting for my main course for twenty get you another one right avy. minutes. find out what's happened to it Excuse me. fm affaid | dott like this wine. think it might be | forgot to mention it corked. | think this bills wrong, Ive been charged too much. ee {im looking for a flat, with two bedrooms. They all come furnished. We'd like 2 place with a garage ‘The rent is $795 per month, Would you mind i! painted the lounge white? itis due on the frst of each month (one month in advance). 's it OK if| buy a new sofa? ‘The deposit is six weeks’ rent. | was wondering i could have broadband intemet installed? This is refundable at the end of your tenancy Could you send someone to repair the washing machine, _Electrcty, gas and telephone bills have to be set up please? independently. im not very happy about this at all You will have to pay a cancellation fee I'd like to know what you are going to do about it We will send someone to repair it at no charge If you break the terms of your tenancy agreement, you can be evicted Il get someone to fix it today Unite | bought this notebook computer yesterday, but m afraid that | Do you have a receipt? the monitor doesn't work You cant use a credit voucher to buy anything thats in the sale. ‘Sorry, but the radio | bought last week has stopped working. We dont give refunds, 'm afraid. | see. You'l ether repair itor replace it Itisn't under guarantee, so we cant really help you. What about a refund? This sofa comes with a full two-year guarantee, covering faults, So, all faults and accidental damage are covered? ‘and accidental damage. its a bit more than | wanted to pay. Youll only have a refund if @ replacement isnt avilable Is that your best price? That's £35 to you. Can't you do any better? Lets say £30, then. Hows that? How much for cash? Its a bargain, | promise you. Well il give you £20 for it ‘That isa cash price! (Ox, thar’ fine. I's 2 deal. Ws a deal That's OK with me. 79 Units foes I think the characters are so funny. ‘The animation is great, too. Isa dassic. | can't stand soap operas. | don't think Ive missed a single episode | didn't use to lke it when it first started, but now tm really into it tim not very keen on it, really. The acting is totally convincing, The plot isso ridiculous that I can't watch it fees Things you might hear ‘Thanks to the sensitive direction, the whole flm blends together well Without doubt, its the must-see movie of the year The warning signs have been here for ages. We haven't done anything about it As a result, animals like polar bears will become eatinct. As sea levels rise, more and more land will be lost to the sea. Hundreds of thousands of people will have to move home. I's OK for people alive today, but it wll bea big, big problem for our children and the generations to come. {think fm coming down with the flu. it started last week Ive been feeling like this since yesterday. te got a runny nose, a sore throat and a headache, as well eel a litte feverish tye been taking some aspirin (Oh, fm sony to hear that Well that’s good news How awfull Oh, no! That's ten. Thank goodness for that! Oh, dear. Really? What a relief! Unit? ene (OK. Thats good to know. Thanks forthe tip. That sounds worth a vist. What time does it leave? Where exactly does it leave from? How long does it ast? What exactly is included? is there anything you have to pay extra for? What range of cars do you have? 's insurance included? Do I have to pay an excess if | have an accident? Can | hire a car one-way? 's there a mileage limit? Do you provide child car seats? 's accident cover included? What documents do I need? ne What seems to be the trouble? Do you know when it started? How long have you been feeling like this? Where does it hurt exact? Is it painful i do this? Do you know if you are allergic to anything? Have you got any other symptoms? Have you been taking anything fori? Wield better take a look. {recommend aspirin to relieve the aches and pains. You should drink lots of water and stay in bed The problem should go in a couple of days. You need to exercise more often. ee ee | recommend staying there. You should definitely hire a car | ecommend you stay at the Emerald Lake Lodge. It a perfect place to explore from Its expensive, but i's well worth going there. Its not really worth staying there too long. ‘Well pick you up by bus outside the hotel. Full cover is provided for every named driver. ‘There's @ 24-hour emergency number to call if you need assistance You need a valid driver’ licence or an intemational licence with a passport. What dass of car would you like to have? Actually, we have a special offer on at the moment. Units Things you can say De | was wondering if ou could suggest a good place to stay? Have you found anywhere to stay? | wonder if you would mind giving me a bit of advice about It should be quite reasonable, the weather? Its really ively because it's the student area Do you think you could tell me how best to get around the The Metro is usualy quite cronded, but you can get anyuhere cy? you want and it doesn't cost much. | don't suppose you know anywhere good to eat? When | go, | usualy ust use my bank card and get cash from Do you think | should exchange money at a bank or bureau de. ATMs. change? Ue as safe as any other city | think Is it worth visting the aquarium? This is where the Spanish founded the city, in 1536. Do you think its a good idea to walk to the castle, ors it too You can see the Gavernment Palace, where the President fat lives ‘Would you recommend going to the National Museum? Over there is the cathedral tothe east Excuse me. | have @ question. This isthe exact spot where the old castle used to be. Could | interupt for a moment? Of course. Go ahead Could you tell us a bit more about them? Vd rather you let me finish, i thats all ight Unita We've got a problem with our photocopier. Il have a look and see what we can do. The paper's jammed and we cant fit. It looks ke we might be able to get someone to you this, Don't you have anything abit eatin? moming. tim sory, but that's no good at al ‘When would be a good time for someone to call? Sorry, but you have to do something sooner. I'm sony. We won't be able to repair it for at least four wets Its simply not acceptable to leave it that long, im affaid we can't send anyone until tomorrow aftemoon, {really must insist that you do something about this ight away. If you order now, well give you an eight percent reduction. Is that your best offer? IF you pay in advance, well promise free delivery. We might be able to offer tree installation if you order two. Il give one-year free insurance, provided that you order in bulk. Untt10 ene fet 11d ike to open an account, please. Ill need to see some form of identification, such as your {1d like to pay this cheque into my current account, please. passport, or driving licence. an | send some money abroad from here? I can certainly order a replacement for you here. I want to deposit this money into my savings account. You need to telephone our 24-hour emergency number to Id ike to buy some traveller's cheques, please. report it. Could I see someone to arrange an overdratt, please? Can | have your payingin slip and your bank card, too, please? Does that mean I can get at the money immediately? Utility bills take seven working days to go through. So that means if | save over £25,000, Il get 3.5% interest? Which type of savings account do you want? Do you mean that | can't withdraw the money for three years? if you want to withdraw some money, then you should give So youte saying that | have to pay €295 il want this account? 30 days’ notice \What do you mean by ‘penaity? if you take money out, you won't get any interest for that I'm sorry. Can you explain what ‘variable’ means? month. Could you say that again? You have to apply online for that tim sorry, but didnt quite catch that. We can't doit herein the branch. | don't quite get what you mean. Gan you run that by me again, please? Things you can say He's short and stocky with long, wavy dark hair and a square face. He looks in his early 20s and he's quite scruy. He's slightly overweight. He's wearing a blue jacket and a patterned te. nn Just let me get the right form. Can you describe the bag? Are there any distinguishing marks on if? Which service do you require? ‘Where do you need the ambulance to come to? She's medium height, rather skinny and she looks in her 30s, What has happened there? She looks very smart. She's got some black high heels on and she's carrying briefcase. He's got on a pair of white running shoes. She looks fairly casual. Is small, black leather bag, with a zip along the top and a shoulder strap. Uniti2 How many people are hurt? ‘What exactly did you see? How fast was the car traveling? So how did the car hit the cyclist? Wes the cyclist on the wrong side of the road? ‘What about the car? So the collision happened here, you say? fee Gene Can you put me through? When shal give you a rng? | alays get the engaged signal Right. | think I've got that. Let me repeat that, just to make sure. Hi just go over that to confirm. Sorry. What was that last part again, please? Could | leave a message, please? Does that make sense? Do you think you could take a message? ‘Would you mind taking a message? | appreciate your help. Thank you Unitis lim afraid he's out ofthe office right now. ‘Would you like to leave a message? Fl make sure he gets that Does he know what number to contact you on? Please don't hang up. just put you on hol. an | call you back later? Its great to hear from you. Can | ask who's calling? Have you got that? Who is this, please? Sony. | didn't get your name. Could you repeat that back? ee fe I think you're absolutely right. That's not right at all. | think we're drifting off the point a bit. Right, now let's move on, shall we? ‘Can you explain what you mean by that? ould | come in here, please? Lets get down to business, shall we? That sounds reasonable to me. U have no problem with that. I'm afraid that’s not how I see it. {rm not very keen on that idea at all That's not quite what | meant. Sony. | think you've misunderstood me. {im afraid you haven't understood what I'm getting at. Lets take a vote ‘Mrs Kendry is chair for this meeting Whats on the agenda? Who's going to take the minutes? What are the objectives of this meeting? It was decided by a show of hands. Vd like to start by asking Do you have any thoughts? Perhaps you can give us your opinion? How do you feel about that? I quickly go over today’s main points. | think welve covered everything, so shell we call it @ day? Itlooks like we can finish early today. Well have to cut this meeting short, 'm afraid. Unit14 Things you can say [ieee ‘A good lecture should be informative. Here at the Engineering Depertment we pride ourselves on The main theme is global warming. ‘our heath and safety record, These notes are better because We have recently updated and improved all our resources and The lecturer emphasized important points. equipment. ‘One main area of interest here, both theoretical and in its practical applications is the area of sustainable energy technologies. ‘The figures are staggering. So, what can we do? Unit1s Gee Good morning to you al Do you mind if we press on? Il answer that at the end ‘Thank you for giving me this opportunity to ‘There's no time now, but let's chat about it afterwards. ‘The purpose of this presentation is to Can | answer any questions? Today | want to tak to you about ‘Are there ary final questions? First of all, ll go over some background details. Ml try to answer any questions you may have. To start with, Il review Sure. Go ahead I start by describing Yes! Please ask your question ‘Then Iilook at .. Yes, of course. What would you like to know? after that, move on to ‘Now, does anyone else have a question? Finally, il review the main points Fm not quite sure | agree with you on that. Feel free to interrupt me if you have any questions. That's a very good point, What does everyone else think? "i make sure we have enough time for questions at the end. Uniti Things you can say [en What I'm getting at is Il start by outtining four competing theories about how people The point rm making is that lear. In other words, ... So, that's basically what | want to say about this for now. ‘That's not really what | was asking. | meant Ae there any questions? I think you've answered a slightly different question. What | want to know is Sony. m sill not very clear about Perhaps my question wasn't vey clear. Actually, | was asking you to say Sound smart Sound smart gives additional guidance to help you develop your pronunciation skis, You will find at least one Sound smart in each unit ofthis book. ‘This appendix contains @ ist of the pronunciation areas covered in Sound smart at this level. You can use this appendix in the folowing ways: 1 Choose a pronunciation focus you want to practise. Go to the unit where the Sound smart section appears and practise again 2. Find a pronunciation focus that you think is especially useful. Practise once more, but ths time record yourself and lsten afterwards. Ty to identify areas you can improve. 3 Practise again, but this time listen toa different recording, Look in the audioscript first to find a suitable recording. Practise each pronunciation focus in Sound smart several times, The more you Practise, the better your pronunciation will become, List of pronunciation areas covered in Sound smart FERRIED onstion in question tags TEE The schwa ff units FEW showing emotion BREE stress and rhythm FEI Liking wand i TEESE Missing sounds i, and BUI inking consonant-vowel TIE sing sues: fr emphasis FERED) Corrective stress CEE) The schua /r ae - EEESEM Intonation in questions CEEREN Emphasizing important information PEER EN Sounding confident ice - De TNCDXe: | ‘Speaking strategies ore useful techniques to help you communicate in a wide variety of situations. You wil find several Speaking strategies in most units of this book. This appendix contains a lst of the Speaking strategies covered at this level. You can use this appendix in the following ways: 1 Choose a strategy you want to practise. Go to the unit where the strategy appears and practise again. 2 Find a strategy that you think is especially useful. Practise once more, but this time record yourself and listen afterwards. Ty to identify areas you can improve. If possible, practise with an English-speaking fiend. Practise each strategy several times. The more you practise, the easier it will be to use the strategies when you need them in eal life. List of Speaking strategies covered Agreeing Asking follow-up questions Arguing your point fering to pay Complaining in a restaurant Asking about atematives ‘Making requests and asking for permission ‘Making your point more forcefully Making a complaint in a shop Checking important points Reaching an agreement Talking about fms ‘summarizing ISM Describing symptoms Showing concem and relief TEEANE Making recommendations Responding to recommendations Asking for detailed information TEM Waking polite requests ‘Asking for recommendations Interrupting politely Asking for further details Faing 2 time Insisting Bargaining ‘Making sure you understand Asking for clarification ‘Asking someone to repeat REE Describing someone's appearance Describing things Getting to the point [SPM Repeating key information Asking for dlification Leaving effective messages Bringing someone into a discussion ‘Accepting and rejecting suggestions Correcting misunderstandings REM Taking about a lecture PETER Starting your presentation Dealing with questions Keeping it short and simple ETECH feinforcing your argument Following up a question /Nopemneliix ‘This appendix contains an evaluation form for assessing presentations, and a separate form for recording feedback on your own performance. You can use this ~appendoc inthe following ways: In class Listening to a presentation: While you listen to a classmate give a presentation, consider each question on the Presentation evaluation form and give a grade. Give a final grade for your ‘overall impression, and note any areas you think are especially good, or that need attention. Then tell your dlassmate your opinion, and add some suggestions to help them improve. Giving a presentation: After you have given a presentation, listen to your dassmates’ opinions of your performance and make a note oftheir grades on the My performance form. "Note any strengths and weaknesses, and lsten carefully to any suggestions for improvement. Study the feedback and try to improve on any areas of weakness. For self-study Listen to a tak or presentation on the radio, or television. Consider each question ‘on the Presentation evaluation form and give the speaker a grade. Note any areas you think are especially good, or weak, and give a final grade for your overall impression. Ask yourself how the speaker could improve. Presentation evaluation /)\=)5)2)5) |). Presentation evaluation Excellent Satisfactory Weak Organization Were the aims clear? eis aes Were the ideas clearly linked? 6 5 4 3 1 Was the summary effective? 6 4 1 Content Were the facts and information accurate? 6 5 4 8 2 1 \Was the content relevant to the topic? 6 5 4 3 2 4 Did the tak hold the audience's attention? 6 5 4 3 2 41 Did the speaker deal with questions effectively? 6 5 4 3 2 1 Language \Was the speakers language accurate? 6 5 4 3 2 14 Did the speaker use a wide range of vocabulary? 6 5 4 3 2 1 Did the speaker use signposts effectively? Cpr - Wes on 8) sl Delivery \Was the speakers voice clear and easy to understand? Wes the speed and volume appropriate? Did the speaker emphasize important points well? 6 5 4 3 2 1 Body language Did the speaker use gestures where appropriate? SS a. aa Did the speaker maintain good eye contact? 6 5 4 3 2 1 Did the speaker appear relaxed and in control? 6 5 4 3 2 1 Visual aids Were any visual aids clear and well presented? 6 5 4 3 2 1 Did the speaker exploit the visual zids fully? 6 5 4 3 2 1 What is your overall impression of the talk? 62 SF GaSe B Good points: Weak points: _= Suggestions for improvement. My performance Group's grades Group's comments Organization Content Language Delivery Body language Visual ads Overall impression My strengths... My weaknesses: 7 Group's suggestions for improvement: a7 ‘These recordings are most in standard Bais English accorts here a speaker has a diferent accent, itis noted in rackets. Unit cra) 1 Jane: Moming, Mike Mike: Oh, there, Jane What’ up? Jane: Nothing much m just taking these back the lsay. How about you? Mike: Oh, you kno Same old thing 2 (Sultishna = indian Rall = Spanist) Rail: ight, moll Thanks for nating me, Sukishna, That wes great Subsshna: Glad you could come, Ra. twas lovely to see you. Rail: You too. Wel, take care. Bye! 5 (anand Sue = American) lan: Hey, Sue! Lng time no see Sue: lan? How are you doing? lan:_Prety good, thanks. And you? Sue: Oh, fm doing OK. just went tothe mall” lan: Me too! 4 (iki = Japanese; Kevin = Canadian) Kevin: Well shoul get going, | suppose. have to get back to work Ii: OX then. Is been gest ota wth you. Kevin: Maybe we can do ts agan sometime, ik Miki: Sure, Kevin ke that (Dia you notice? In Amorioan Enaish, people often say just went... in British Engish, this would bea mistake A native British Sngish speaker would sy Ive just ben 4D (arin = asian Narn: Hither Hows Sood? fas” con, fons Mann: natn Ae You ne he? ove senyou ate ‘Ana: Yes. | only started on Monday. Nt Get Sohal poten ar out ft "Hasleprg Matin Oh year ork on recep, tow see He oun? Narn Rtn fom Sony Ast, How ‘bouton? soa Titer Baz Hw longhave you been ern Sepa! ar Neat ee yes on a et fac: Meton live Narn Sawa you exo te bso a fc is peat Eeyore ban a end realian) Manin: here? ‘Ana: Atthe Regent Palace, in London, Martin: That’ a big place, iit? ‘Ana: Yes, has around 900 bedrooms London's 2 ty too big for met. | don tke big ates Martin: Me nether. Anyway, Ive got 10 go. mes nie talking wih you. ‘Ana: You too. See you around (Did you notice? ‘Ana says London's a ity too big for me ‘Analive speaker would probably say “London's to big for me. ‘here were you before you moved ED (6-4 = American 4 2. I dont ike chicken, tim going tothe pary tomorow. Ike watching od back and white fs. d leantdive. © wont go shopping this aftemoon, t 7 h i chinese) Te been to Rome tice | did sleep wel lst night Ive never been toa lve concert rm not feeing very wel. I did some gardening 2 the weekend 2. [ead abook a the weekend, but it was terrble, bb Mysster just had a baby. © Tused to da alot of spor, you know, when ‘as young. J Thaven' seen my parents fra fog tine, 1m going to goto the city cent this atiemoon, 2 Helen ves in Hong Kong, doesit she? 8 Helen ives in Hong Kong, doesit she? Sam and Kevin ae divorced, ace they? You don't want to go out tonight, do you? Jason can speak French cant he? You haverit eaten dinner ye, have you? ‘She wer't come to the party wil she? "did't forget your birhdoy, cid He locks much younger than he, doesnt he? iere not going in thete, are we? Everything willbe al ght, wont fm notlate, am 9B (14= chinese: = aparece 5 South Afican;6= Arecan) 1 I tink there ae too many of ther Kis are under too much pressure at shoo. 8: Thas ead what thnk There should be move laring rater than testing EBD = French; €9 (2= French Ac rom my pit of view you don et ran, yu cant have iene dt B: Thats ot nt tll ou dnt have to ent ment heal. fA: lhseems to mete here shuld bea limon te ruber of ae andloris The station i geng ot of conte Br | could agiee moe The goverment should densely someting {eve thf you ney geen a resaurant ater rice mea hen you Should be abet hve one 8 Noway!t dort ape. The sel is tebe A Hel it gong tobe # huge hes problem nae yea me 8 Think oo. Deiney. ts ba forthe body to be evemeig but perl st dort seem stn fc Wiel think hey ae bad ois. meen they spend all day staring at the screen, tenet play eh ene 2: Lei thnks. Tey can ean aot by playing these things oo you know German; ¢= Egyptian; Canadien) think pits these days ae al the same. Ieleve that mariage should be fr fe From my point of view, king animals for spor is wong trasems to me thal the wotd is geting more dangerous Ir ofinion werking verte is 20 stress German; ¢ = Egyptian; d= tala e = Canadian) Af you ask me, there are too many cars on she roads these days, (think mothers should work if they have youre children my opinion, studying for a degree is eting too expensive, 4 Ithink taxes shouldbe lower. Itseems to me that we rely on computers 120 much these days Unita © cviater = Canadian) b d ‘ e A Cam take your coat? Is everything OK with your meal? ‘Ae you ready to order? Would you ike anything to drink fst Here's your main course .. the steak Have you made a resenation? ‘Would you ike same more wine? Can get you any descent? (€48 (customer = lapanese; Waiter = Craton) Customer: Hella. | booked a table for seven o'deck The name's Kaa Waiter Ah, yes. Follow me, please 2 Water Are you ready to order? Customer: Yes, for starter ike the soup, please Water: And for your main couse? Customer: i have the salmon, thank you. Waiter: Very good. And would you tke ‘anything to dirk? Customer: Just some mineral water, please. 3 Waiter: Would you lke dessert? Customer: No, thanks. im full. Can have the bil please? €68) cnaivess = naan) ‘Ah, yes, tis salva starter t's toasted bread ith tomatoes, gai ontop, same bas, lve oi line cheese. Very tasty, So, one bruschetta? This is our house special. Fresh pasta with chsese inside, a tomato and ream sauce, Quite ‘sweet, butfyou Bkerviok youll vei ict? This? The second one? This fe! chicken with sautéed potatoes tomatoes, ‘mushroom and roast red peppers. fm from Toscara, 50 ke this one! ite Sly, but very good Yes, this is giled beet. Very tends, with a special gravy made frm Barolo wine and mushrooms. Bitecca is aways very papular vith the Engh This is a kind of sponge cake, Very light with les of ream, and chocolate on top, but thas cofee litle wine and sugar inside so it ges you energy think Trams’ means Pick me up’ in Engish, ("Did you notice? ‘The waits says Ite cheese A native speaker would say a tle chease. 69 tender medium undeedone wendel simon “susie 5) water reserztion potato pasta starter populer (©8588 (speaker = American) (Oh, look Here’ the bil geri il, shall we at east spit? ‘Ae you sure? Thanks very much. (688 (4 - customer; = watress) 2A We've been wating for ou dink for alt an hour 8B: Sony xing them for you now, b A: Excuse me, These cats are almost ra, B: Oh, dear Il get some mete for you, A: Im afd asked forit ae, bt this steak ‘swirly wel-done, B: Som, sic ll bung you ancther one as ‘uiely os possible. As Let know this ih had rts in ttm allergic to them, B: Sor, sit | forgot to mention, Would you lke to order a ferent main couse? Ac Dorit you have any high choirs for cleren to siti? 8: Fim afiad not Would a cushion do? 4A: Sony, but asked forthe bil ten minutes 20. 8B: MM find out whats happened tit 9) Wel | went to tuo very diferent restaurants this week The fst was The Big isto, on Kings Steet As ts name suggests, twas big. although the atmosphere was quite sophisticated, The staff were protessona and the sence wes very attentive. The food, though, was disappointing My tuna salad starter vas unimaginative ond the steak had for the main course was aber tough, The Potatoes were undercooked to. the meal ‘ost £17, but wth €5 fora glass of wine and £5 tip on top, Fd say twas not good value for money, so just si out often .. The second, restaurant as Sala Tal on Gibert Road ‘An independent restaurant rather than a big chain, te atmosphere here nas relaxed and inviting and te staf were al very fend, The service was excellant. |had a hot and spicy ‘soup to start wth, which was very enjoyable, and for the main course avery tasty fsh dish. Absolutely delicious it was cheap, too — just £20 including dinks and sence, sod say Sala Thalis definitly worth a visit Nine out of ten Units (CD (ert =i Oleg = Russi) Peet Cane rpery Mogae Can eb you? (leg halo, Erm Ys tn ooking fora ple ner Fy Coleg Agee see Can ke yor nae, please? Oleg: Yess Oe Man ‘Agent: How do you spell that? Oleg O-LEG, Maton, MARCO Yes fm Iotingfora th wo bedors get Net Tiny Calege you sy? eg. Yess tore anda hed Agent: OK Da you have ny pest eg Ne, we dt deere Adare eer of you sok leg: No Oh, and we'he a ace wh @ ge tn on hes ca Agen dno mh ent re you longo oy pero Cg mre thn 400 Tassie Agent. OK Fiusthve ook thal we ve. One mom pease (Did you notice? (leg says My fend has car.A native speaker would say My frend has a car Audioscript 4 (ret ish eg =Rusin) fener Seg Yes Ol youd anthing? fest: Wel has on a 12002 ont i hy Cort Tht hs to beter and 2 totvoon Cle Hr know Court you ve Sting dsr rhea eee? ‘Agent: There's one in Joyce Street, but that has. the teoone ts 1200 Oh oncen Nan Py ony ot 1286. Dey al care fomehed (eg OC | woul ike take abok atthe TSeone In Ager Foe ven Weald you lh sce ‘hen (429 (ropery agent = american) Yeah, well the ent fe ths ones $795 per month. payable one month in advance, on the fist ofeach month, We alsa needa deposit equivalent to six weeks’ rent. This i refundable atthe end of your tenancy, ess any breakages or cdamage which you are lable fr, of couse. Bile such as gas, electcty and telephone ate not inctuded so you need to set hose up yours 48 croery agent= pesca IF you want to move an befre the end of the leas, then you need to tll us in wing atleast one manth beforehand, 1 Buifings insurances included, but not contents insurance No. The ent can onl increase after the term of your tenancy has expired, d_ Ifthe washing machine bresle down or anything ike that then call us cut and we vill send someone to reparit tna charge. Its fora yea. That means twee full ‘calendar months, statng at the beginning ‘of the month you move in, f Absolutely not You canna rent ut any rooms. f you do, you wl Break the tems cof your tenancy agreement and you can be evted. (E829 (Lucy = Australian; Samir = Egyptian) Mr Lee: Hello? Ley: Meee ’s Lucy again Meee: Oh, yes? Lug fm afd 'm stil waiting for someone ta come and fx the cooker. Do you know how ong t wl tke? Mr Lee: don't know: | haven found anyone yet Woy: What? This isan emergency | cait cook anything! MrLee:_Il'wy to find someone. Lucy: Its been three days now fm not very happy about this ta Mr Lee: Ok, OX. Il get someone to fixit today Melee: Hell? Sami: Mr lee? Mrtse: Yes Samir: fm Samir. at 23 Cavendish Lane, Audioscript Mires: Oh yes twas ging to cal you. Has the man been to ithe washing racine yet? Smit: No, isl broken, tld you about this a weak ag, MiLee:_| called the repair company and they said they would send someone round: Sami: Well nobody has been. ke to know ‘what you'e going to do about MrLee: call them again Unite £89 (a — Spanish; b = American; c= alin; d= South Aican;e = Japanese; ayplan; g = Avstalian) 2 Affiend gave me thé for my birthday, but dike to exchange t for something else Do you have the receipt? I ought this shirt yesterday. tas 2 bargain, reduced from €65 to €20. think this OVD recorders fui. cant seem to record anything © Youcantuse a credt voucher to buy anything tha’ in the sale How muchis the extended warrenty on tis plasma TV? We dont give refunds tm afraid hh isnt under guarantee, so we can't realy help you. 8 nsioe~ssn) Assan Now plese Monel Ho afi but thre isa rbkr od bibnwe? bog lt ek sate ae Mabel tweed once adi shark ober aan Bd you tlw he wang eruckrs! Marbles foloned the ston on tre el seston vy ul Ts thea rader weve hatha y Nea ouse abe Wal fe my money back pls, ves the ecebe saan We cea ca ge you our moray bc tt vaatel ia? Fess Weve never had any res wh ‘hs Bouse shng ne paar foe popular. Ader el what can yas do about? Fssor: Noting sang hr rst be a hyo wag rade We at crt epesbany Motel eh son but thats god Cpouh went tome compl (Did you notice? Maribel says 7m afl but A native speaker would say I'm afraid that A son ibn today 8 sau lb today 859 65 and 4 = Aeon Sand = Asli) 128 Good moming. How are you? €428 (winazer—South Aticen) ‘Well, if the item is damaged or faulty, then as long 2s you bing # back n under wo weeks, ssl lin or eichange svat ancy cheer you want ou ned a rece of couse Or ve epar ee of cage it the problem san unantedpreset or Zoning tenes longo ss than tao coves ae the purchose ae we wl tind for exchange it ifs longer then het her wel fe you sed voucher 2. What site isthe eceen? bb How long doas he beter lst? Is this the latest model? «6 Whats the picture quality ke? © How bgis the memory? Cant plug itinta my 107 1 Thats one ofthe best things about this ‘model thas 3068 hard disk which can store up to 37 hous of vdeo. 2 Yes, ifs just come cut onthe market. 3 Youll get around three hous continuous Use before you need ta recharge. 4 tts gota mo and a half nch, clout LCD. 5 Yes Ill run your photos and video, You need to buy a speci cable, though. 6. Ws famasc. t's got twee mega pels, so it realy sharp and clear, Yeah, eve got two grat oes athe moment. ‘The 8340 ~ thi one =is 4G, so fs got realy fast Inter. You know, while you sur you can onload video dips and stuf ’s got a fantastic sie mega piel camera a5 well. San the front, ~ here — 50 you get two-nay vdeo cling. Or we've also got this one. the 4104 which has ‘builtin MPS payer, and arade wth streo sound, You can store over 3}000 songs oni és ‘alo got afl keypad, sot ke 9 pocket PC. (0h, and ifs gota huge ten gigabyte hard dive asivel EBB (Here = French) Pere: This vase is great How much isi? Ssalholder, That’ thimfve pound to you mate, Pere: Oh i's abt more than | wanted to ay that your best pice? Stalfolder: Wel, | suppose I can knock over ‘oft Let say thity pound”, then. Hows that Prete: Its very old and theres cack init “cart you do any beter? Stalholder: No. tsa bargain | promise you Pierre: OK. How much far cah? Salholder That sa cash rie! Pere: Well give you £20 fort Stalholder: Oh, al ight. tsa deal (Did you notice? ‘The atallhoidar cays itty ve pound and thy pound This pat of his gional islet. In standard Btls English we would say tity pounds. od (a= Chinese; c= Spanish; d= American) You can have the desk for $46, Ox tou car have hs Ro etch or $390, How's tha? sel tis scarf to you for $10,