SIX SIGMA

O P ER ATIO N M A N A G EM EN T

G RO UP ASSO SIATES

NO.

NAMES

NO. IC

1.

BRITTANY NICOLE LAWRENCE

960210-12-6284

2.

EMILYAH EVEIANA TINUS

960325-12-6436

3.

JOANNE LYNN HINILITOL

960624-12-5484

4.

MOHD. ARIFIN B. AHMAD

IBRAHIM

960311-12-5029

O PERATIO N M AN AG EM EN T
Operations managementrefers to

the
administration
of
business
practices to create the highest level
of efficiency possible within an
organization.
Operations
managementis
concerned with converting materials
and labor into goods and services as
efficiently as possible to maximize
the profit of an organization

TO TAL Q U ALITY M AN AG EM EN T
(TQ M )
Total Quality Management(TQM)

is a comprehensive and structured

approach
to
organizationalmanagementthat
seeks to improve thequalityof
products
and
services
through
ongoing refinements in response to
continuous feedback.

D alam ertikata lain

Total Quality Management (TQM)

boleh diringkaskan sebagai sistem

pengurusan
bagi
CustomerFocused yang melibatkan semua
pekerja
dalam
peningkatan
berterusan.
Ia
menggunakan
strategi, data, komunikasi berkesan
dan penglibatan semua pekerja
untuk menambahkan disiplin kualiti
dalam budaya dan aktiviti organisasi.

TQ M Concepts
Continuous Improvement
Employee Empowerment
Benchmarking
Just-In-Time (JIT)
TaguchiConccepts
Knowledge Of TQM Tools
Six Sigma

SIX SIG M A
Six Sigmais a disciplined, data-

driven approach and methodology

for eliminating defects (driving
towardsixstandard
deviations
between the mean and the nearest
specification limit) in any process
from manufacturing to transactional
and from product to service.

D alam ertikata lain

Suatu

program
bertujuan
menjimatkan
masa,
tingkatkan
kualiti dan kurangkan kos. Terma Six
Sigma dipopularkan oleh Motorola,
Honeywell, dan General Electric yang
mana membawa dua maksud dalam
TQM.

The D M AIC Project

M ethodology
Define the system, the voice of the customer

and their requirements, and the project goals,

specifically.
Measure key aspects of the current process
and collect relevant data; calculate the as-is
Process Capability.
Analyze the data to investigate and verify
cause-and-effect relationships. Determine what
the relationships are, and attempt to ensure
that all factors have been considered. Seek out
root cause of the defect under investigation.

Cont
Improve

or optimize the current

process based upon data analysis
using techniques such as design of
experiment, poka yoke or mistake
proofing, and standard work to
create a new, future state process.
Control the future state process to
ensure that any deviations from the
target are corrected before they
result in defents