YOUR SERVICE GUIDE

Content
Loan against Property 02
Home Loan  04
Business Loan  06
Salaried Personal Loan 07
Know your Insurance Policy  08
Claims Procedure  12
Fees and Charges  13
Know your Loan  13
Insta Info Guide 14
Your guide to the Customer Portal 15
Your guide to the Mobile App 19
FAQ  20

 LOAN AGAINST PROPERTY

BENEFITS
Loan amount of up to Rs.25 crore with a term of up to 18 years
Part payment and foreclosure charges applicable are as follows:

Nil part payment charges if the total amount paid in year is less than 25% of the principal outstanding
Part payment charges will be levied on the amount paid over and above 25% of the principal outstanding for the year
Nil part payment charges for Flexi loans
Charges applicable for all mortgage products

Borrower type: Interest type

Time period (Months)

Foreclosure/Part payment charges

Individual: Floating rate

>1

Nil

Non-individual: Floating rate

&
All borrowers: Fixed rate

1 24

4% plus applicable taxes on principal outstanding *

25 48

2% plus applicable taxes on principal outstanding*

>48

Nil

*For foreclosure: Current principal outstanding and all amounts tendered by the borrower towards prepayment during the last one year from the
date of final payment.
Foreclosure charges for Pure Flexi loans will be calculated on the disbursed amount and for Flexi loans on current Dropline limit

 LOAN AGAINST PROPERTY

Flexi Loan
A Flexi Loan Account is a unique facility offered to manage
your cash flow more effectively and save interest.
Key features of this Flexi Loan Account are:
Flexibility to prepay and drawdown on your loan
account as per your cash flow requirements
Savings, by paying interest only on the utilised loan
amount
Convenience to transact in your loan account through
our integrated Customer Portal

 HOME LOAN
BENEFITS
Loan amount of up to Rs.15 crore with a term of up to 20 years
Part payment and foreclosure charges applicable are as follows:

Nil part payment charges if the total amount paid in year is less than 25% of the principal outstanding
Part payment charges will be levied on the amount paid over and above 25% of the principal outstanding for the year
Nil part payment charges for Flexi loans
Charges applicable for all mortgage products

Borrower type: Interest type

Time period (Months)

Foreclosure/Part payment charges

Individual: Floating rate

>1

Nil

Non-individual: Floating rate

&
All borrowers: Fixed rate

1 24

4% plus applicable taxes on principal outstanding *

25 48

2% plus applicable taxes on principal outstanding*

>48

Nil

*For foreclosure: Current principal outstanding and all amounts tendered by the borrower towards prepayment during the last one year from the
date of final payment.
Foreclosure charges for Pure Flexi loans will be calculated on the disbursed amount and for Flexi loans on current Dropline limit

 HOME LOAN
Refinance
If you have purchased your property within the last 12 months
by using your own source of funds, you can avail of our
refinance option and take a loan up to the registered value of
your property.

 BUSINESS LOAN
BENEFITS
Loan amount ranging from Rs.3 lakh to Rs.45 lakh
Nil Foreclosure Charges
Choose to foreclose your loan anytime during your loan tenure
without any charges after clearance of 1 EMI.
Part Prepayment Facility
Reduce your EMI or tenure or both by using the part prepayment
facility. You can prepay up to 6 times in a calendar year at
any interval with the minimum amount per prepayment
transaction being not less than 3 EMIs and there is no limit on
the maximum amount.
No Guarantors. No Collaterals
You dont need to provide any guarantors or give any collateral
to avail of our Business Loans, even when you apply online.
Flexi Loan
A Flexi Loan Account is a unique facility offered to manage
your cash flow more effectively and save interest.
Key features of this Flexi Loan Account are:
Flexibility to prepay and drawdown on your loan
account as per your cash flow requirements
Savings, by paying interest only on the utilised loan
amount
Convenience to transact in your loan account through
anintegrated Customer Portal
6

 SALARIED PERSONAL LOAN

BENEFITS
Loan amount up to Rs.25 lakh with a term up to 72 months
Nil Foreclosure Charges
Choose to foreclose your loan anytime during your loan tenure
without any charges after clearanceof 1 EMI.
Part Prepayment Facility
Reduce your EMI or tenure or both by using the part prepayment
facility. You can prepay upto 6 times in a calendar year at
any interval with the minimum amount per prepayment
transaction being not less than 3 EMIs and there is no limit on
the maximum amount. Applicable following 1st EMI clearance.
Flexi Loan
A Flexi Loan Account is a unique facility offered to manage
your cash flow more effectively and save interest.
Key features of this Flexi Loan Account are:
Flexibility to prepay and drawdown on your loan
account as per your cash flow requirements
Savings, by paying interest only on the utilised loan
amount
Convenience to transact in your loan account through
anintegrated Customer Portal

 Know your Insurance Policy

Individual Health Guard
Product features
Cashless hospitalization, pre & post hospitalization expenses,
day care procedures, value added services, no room rent
restrictions
Coverage
Sum insured from Rs.1.5 to Rs.10 lakh

Exclusions
Preexisting diseases have a waiting period of 4 years,
standard exclusions like Hernia, Cataract have a waiting
period of 2 years, AIDS, Cosmetic Surgery, investigative
procedures, accidents/injury due to illegal actions, under
the impact of alcohol or drugs are excluded
Extra Care Policy
Product features

Exclusions

Cashless hospitalization, pre & post hospitalization, emergency

Preexisting diseases have a waiting period of 4 years,

standard exclusions like Hernia, Cataract have a waiting
period of 2 years, AIDS, Cosmetic Surgery, investigative
procedures, accidents/injury due to illegal actions, under
the impact of alcohol or drugs are excluded

ambulance charges, policy has a deductible where the

Family Floater Health Guard

deductible amount has to be borne by the customer from his

pocket. Deductible applicable on each and every claim
Coverage
3 plans with sum insured Rs.10, Rs.12 and Rs.15 lakh

Product features

Exclusions

Same as above with Floater sum insured for all members

covered

Preexisting diseases have a waiting period of 4 years,

standard exclusions like Hernia, Cataract have a waiting
period of 2 years, AIDS, Cosmetic Surgery, investigative
procedures, accidents/injury due to illegal actions, under
the impact of alcohol or drugs are excluded

Coverage
Sum insured from Rs.1.5 to Rs.10 lakh
8

 Know your Insurance Policy

My Home

Extended Warranty Insurance

Product features

Product features

All risk policy covering the structure and contents of home

from fire, burglary, breakdown etc. The policy covers the
agreed value of the building.

This policy covers consumer durable against damages post the

expiry of manufacturers warranty. Replacement cost of CD in
case repair is not possible is covered in this policy and also
repair cost is covered in case damage to product is due to poor
workmanship or material defects.

Coverage
Policy has multiple plans like agreed value, reinstatement
value, etc.
Exclusions
Misrepresentation,Non-disclosureofmaterialfacts,
preexisting damages, loss caused due to architectural defects
etc. Excluded (List given in policy brochures and T&C applicable)

Exclusions
Any loss arising out of not following product usage manual
instructions, excessive usage, accidents due to external
factors like fire, burglary, theft etc. Any loss covered under
manufacturers warranty is excluded. Other exclusions in
policy literature as per T&C applicable

Comprehensive Care Plan

Personal Accident Policy

Product features

Product features

Comprehensive plan offering base insurance policy of critical

illness, accidental protection and EMI payment cover . Optional
covers are fire and burglary for building, contents and jewelery.

Covers accidental death, permanent total disability, permanent

partial disability, children education bonus.

Coverage

Sum Insured up to Rs.8 crore ( T&C applicable )

Sum Insured linked to loan amount

Exclusions
Specific plans have their own exclusions as per T&C

Coverage

Exclusions
Suicide, accidental injury due to alcohol consumption, war
etc. not covered
9

 Know your Insurance Policy

Group Credit Protect Insurance Plan
Product features
Choice of single life and joint life coverage.
Choice of level or reducing Sum Assured, level cover in case of
interest only loans.

Exclusions
In case of death due to suicide, within 12 months from
the date of inception of the cover, the nominee shall be
entitled to 80% of the single premium paid

It is a single premium policy that offers cover against loan

liability.

Some other exclusions: End stage lung diseases, heart valve

surgery, los of independent existence, loss of limbs/sight, major
burns/head trauma, paralysis/paraplegia, surgery of aorta

Option to add Accelerated Critical Illness Benefit and/or

Accidental Permanent Total Disability Benefit cover.

In case of Accidental Permanent Total Disability if opted, the benefit

under this Policy shall not be payable in the following cases:

Critical Illness: 19 critical illness covered.

Death Benefit: Sum Assured as specified in the certificate of
insurance will be paid for all valid claims, irrespective of the
loan outstanding, and cover will cease.
Maturity Benefit: No maturity benefit in this scheme
Surrender benefit will be allowed only when the loan has
been fully repaid .
Coverage
In case of death of the insured member during the policy
term, the loan to the extent of insurance cover is settled and
the family is able to retain the asset.
Provide risk cover that protects the family from the burden of
loan liabilities.
Help to asset and not liabilities to the family.
Critical Life Options: Life Option or Diagnosis of Critical Illness
within 5/10 years from the Risk Commencement Date (RCD),
whichever is earlier, and cover ceases.
10

Disability as a result of the member/s committing any

breach of law
Disability of member/s as a result of war, invasion, civil
war, rebellion or riot
Disability as a consequence of the member/s being
under the influence of alcohol or drugs other than
drugs prescribed by and taken in accordance with the
directions of a registered medical practitioner
Disability as a result of the member/s taking part in
any naval, military or air force operation
Disability as a result of the member/s participating in
or training for any dangerous or hazardous sport or
competition or riding or driving in any form of race or
competition
Disability of member/s as a result of aviation, gliding
or any form of aerial flight other than as a fare paying
passenger on a civilian airline plying on regular routes
and according to a scheduled timetable

 Know your Insurance Policy

Disability of member/s as a result of attempted self
injury whilst sane or insane
Disability of member/s as a result of failure to seek or
follow medical advice
In case of Accelerated Critical Illness, the benefit, if opted
under this policy shall not be payable in the following cases:
Any critical illness or its signs or symptoms having occurred
within 6 months of the entry date or the date of revival
The member/s committing or attempting to commit a
criminal act whether alone or with others
AIDS, any AIDS related illness or HIV infection
The member/s actual or attempted self injury whilst
sane or insane
War, invasion, civil war, rebellion or riot
The member/s being under the influence of alcohol
or drugs other than drugs prescribed by and taken in
accordance with the directions of a registered medical
practitioner
The member/s participation in any naval, military or
air force operation or participation in any dangerous or
hazardous sport, competition or riding or driving in any
form of race or competition
The member/s participation in aviation, gliding or any
form of flight other than as a fare paying passenger on
a civilian airline flying on regular routes and according
to a scheduled timetable
The member/s failure to seek or follow medical advice
A congenital condition of the member/s

Disclaimer:
The above information is only indicative in nature. For details of the coverage &
exclusions please contact the insurer. The insurance coverage is provided by the
Insurer and all queries are to be addressed to the insurance company. The role
of Bajaj Finserv in discharging its obligations shall be that of a facilitator and not
an insurance agent as defined under the insurance Act 1938 and Bajaj Finserv
is and shall not be liable to the insured borrower for any claims, loss, damage,
compensation or injury caused or allegedly caused in relation to or arising from
or in connection with the cover. Any per-existing diseases/ailments/surgeries
undergone in the past need to be declared at the time of insurance claim will
be repudiated. Insurer may ask for additional documents while processing of
claims.

11

 Claims Procedure
1.Cashless Hospitalization Facility for Network
Hospitals:

The insured person should notify insurer in writing at
least 72 hours before a planned hospitalization. In an
emergency the insured person (or person on behalf of the
insured person) should notify insurer in writing within 48
hours of hospitalization.
2.Out-Of-Network Hospitals & All Other Claims for
Reimbursement:
a. In all hospitalizations which have not been per-authorized,
the insurer must be notified in writing within 48 hours of
the insured persons admission to the hospital or before the
insured persons discharge from the hospital, whichever is
earlier.
b. For any illness/accident/medical condition that requires
hospitalization, the insured person shall deliver to
insurer theclaimsdocuments,at his own expense, within
15 days of the insured persons discharge from hospital.
3. Death Claim:
In case the insured meets with accidental bodily injury, that
causes death within 12 months, 100% of his sum assured
would be payable under the policy. Documents required:




12

Claimant statement duly filled

Original certificate of insurance (true copy)- COI
FIR and police panchanama
Post mortem report

Death certificate
Nominee KYC (Proof of address and identity)
Nominee bank details - Canceled cheque with claimant
name printed or bank passbook copy
4.Permanent Total Disability (PTD) & Permanent Partial
Disability (PPD):

In case the insured meets with accidental bodily injury
during the policy period that causes PTD/PPD within
12months, the percentage shown in the table (given in the
policy wording) applied to the sum insured would become
payable. Documents required:
Claim form
Disability certificate from the treating doctor
Medical examination report
Note: All claim documents to be submitted at the nearest
office.
Loan Account Number would be a must for all claim queries
Disclaimer:
The above information is only indicative in nature. For details of the coverage &
exclusions please contact the insurer. The insurance coverage is provided by the
Insurer and all queries are to be addressed to the insurance company. The role
of Bajaj Finserv in discharging its obligations shall be that of a facilitator and not
an insurance agent as defined under the insurance Act 1938 and Bajaj Finserv
is and shall not be liable to the insured borrower for any claims, loss, damage,
compensation or injury caused or allegedly caused in relation to or arising from
or in connection with the cover. Any per-existing diseases/ailments/surgeries
undergone in the past need to be declared at the time of insurance claim will
be repudiated. Insurer may ask for additional documents while processing of
claims.

 FEES AND CHARGES

KNOW YOUR LOAN

LOAN AGAINST PROPERTY, HOME LOAN, BUSINESS LOAN,

LOAN AGAINST SECURITIES & SALARIED LOAN
TYPE OF FEE

CHARGES APPLICABLE

Loan Statement Charges

NIL

Interest and Statement

Charges

NIL

PDC Swap Charges

NIL

EMI Bounce Charges

Rs.1000/- for every

bounce

Part Payment /
Foreclosure Charges

Mortgage product as
applicable
Other than mortgage
products - Nil

Penal Charges

2% per month

REACH US
You can also get in touch at the below mentioned contact
channels for any information, queries, requests or feedback:
Visit us at
Call us on
Email us at
Walk into your
nearest branch

www.bajajfinserv.in
020 3957 4151
wecare@bajajfinserv.in
List of our branches with their addresses is available
on our website www.bajajfinserv.in
Log on to Customer The user ID and password are
mentioned in theletter along with this
Portal/Mobile APP
www.bajajfinserv.in service guide. Alternatively you can
generate your login details using your
registered mobile/Email id & Loan A/C.
Visit our website >> Select Customer
portal >>Click on register now.
Insta info guide
SMS queries to 9227564444
Bajaj Finserv PAN, TAN and Service Tax number
You can claim your TDS refund (if applicable) by using the
below details:
PAN number

: AABCB1518L

TAN Number

: PNEB401B

Service Tax Number : AABCB1518LST001

13

 INSTA INFO GUIDE

What is Insta Info? How do I access it?
Insta Info works through a set of text messages (SMS). All you need
to do is go through the list of 16 keywords given and enter the
most appropriate keyword depending on what you need and send
it to +91-92275-64444 from anywhere in India. The information
that you have requested will be sent to you within seconds.

below for other requests.

KEYWORD

TRANSACTION

VAN

To know your Flexi Virtual Account No.

To receive the download URL for

mobile app
GETEMAIL
Know your current email address
To update your email address
UPDEMAIL
<New Email ID> (UPDEMAIL Rahul.XXX@yaxxx.com)
GETADD
Know your current mailing address
CUSTID
Know your customer ID
Know your Loan Account Number (LAN)
LAN
To know your loan/EMI details
EMI LAN
(EMI 446XXXXXXXXX21)
Know your Customer Portal username
EXPERIA
and password
PIN
Know your 4 digit EMI Card PIN
SOA
Statement of Account
NOC
No Objection Certificate
REPSCH
Repayment Schedule
FEEDBACK
Give your valuable feedback
SAT Y
Give a positive feedback
SAT N
Give a negative feedback
APP

SMS

SMS the Keywords to +91-92275-64444

Important Note:
Normal SMS charges will apply based on your service
plan with your registered service provider. The terms
and conditions of your service provider with regards to
your SMS plan will apply
Your cell number must be registered with us to avail
this easy-to-use, anytime, anywhere service
To receive the download URL for the mobile app, SMS
APP to 9227564444 and select a keyword from the list
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YOUR GUIDE TO OUR CUSTOMER PORTAL AN ONLINE SELF SERVICE TOOL

Online Access
Locate and login to our Customer Portal through www.bajajfinserv.in for instant access to your loan details. Whats more, you can request for
statements, get an NOC, make payments and much more.
You can make the following transactions through our Customer Portal:
Check loan details
Check EMI details
View and print Repayment Schedule
View and print Statement of Account
View and print No Objection Certificate
View and print Interest Certificate
Pay your outstanding EMI
Foreclose your loan (Non Mortgage Products)
Part pre-pay your loan (Non Mortgage Products)
Request drawdown (withdrawal)/part-pay for your flexi loan
Updates your profile (Contact number and address)
View and download your scanned documents through the digital vault.
Raise and track your requests or complains
Apply for a new loan
Apply and buy insurance online
View per-approved loan offers
15

 CUSTOMER PORTAL (EXPERIA) - LOGIN PROCESS

Step 1: Visit www.bajajfinserv.in and select Customer Portal

Select
Customer Portal

16

 CUSTOMER PORTAL (EXPERIA) - LOGIN PROCESS

Step 2: Enter your Username/Email/Mobile Number and Password provided in the welcome letter along
with your service guide. To receive your password instantly, SMS EXPERIA to 9227564444 and you will recieve your Username
and Password through SMS.

Enter your user ID and

password and click Login

17

 CUSTOMER PORTAL (EXPERIA) - VIEW LOAN DETAILS

Step 3: View your loan account details

Select
View Details

18

YOUR GUIDE TO THE MOBILE APP

Download the Bajaj Finserv mobile app and access all your
loan and offer details on your phone.
To download the app, visit the Android, iPhone or Windows
app stores. (Search for Bajaj Finserv Experia)
Use the same Username and Password as mentioned in the
letter along with your Service Guide.

Mobile Guide
Why Mobile app?
A mobile app is a software installed on your mobile that
helps you access details and perform transactions with ease.
It also helps you save cost as it operates with minimal data
usage. It is faster and more convenient to use when you
need information on the move.

What can you do with the Mobile app?

1. View loan details
2. View EMI details
3. Request for welcome letter/Statement of Account/NOC/
Repayments schedule
4. Updates your contact details - mobile number, e-mail ID
5. View loan status - weather your loan is approved or not
6. Request for drawdown (withdrawal) for flexi loans
7. Write a complaint/request or view status of complaint
8. Request for a new loan
9. Use the EMI calculator and much more

How do I download the Bajaj Finserv Mobile app?

To download the Bajaj Finserv Mobile app, follow the 3 steps
below:
1. Visit the Android/iPhone/Windows app stores
2. Search for Bajaj Finserv Experia on the app stores and
select the mentioned app
3. Install the app on your phone
How to login to the Mobile app?
You can use your Customer Portal Username and Password
to login to the Mobile app.To get your Customer Portal ID
instantly, simply SMS EXPERIA to 9227564444.
19

FAQs
1. How do I contact Bajaj Finance Limited?

payment.

We have a dedicated customer service team which can be

To view a list of branch addresses >Visit www.bajajfinserv.in

reached on 0202 39574151 or at wecare@bajajfinserv.in for all

>> Reach us >> Visit our branch.

your queries and request.

5. How and when can I make a part prepayment?

We are committed to resolve your query/grievance in 48 Hrs.

or we assure that we will call back.

You can reduce your loan tenure by making a part payment

on your loan account with nil part prepayment charges.

2. How do I change my EMI due date?

Please note:

We currently do not have an option to change your EMI due

Part prepayment can be made post clearance of 1 EMI

date. This is keeping in mind the uniformity of payment due

You can make 6 part prepayments in a calendar year

dates for all our customers.

Part payment made online should be more than 3 EMIs

You can make an online part payment for tenure

3. How can I get my Statement of Account/Repayment

Schedule?

Your SOA is forwarded to your registered email ID every

month, alternatively you can view and also download your
Statement of Account or Repayment Schedule on Customer
Portal. Log in to the Customer Portal > > View loan details
> Click view details icon > Select loan statement > Click
Statement of Account > Open/save the PDF document.

4. Can I make my advance EMI payment online?

We regret to inform you that currently we do not have a

functionality to accept your advance EMI payments online.
We request you to visit any of our branches to make this

20

reduction > Log in to Customer Portal > Select Make a

Payment > Part prepayment

If you wish to reduce your EMI post part payment please

visit our branch to make the payment. To view our

branch addresses visit the Customer Service section

select Branch Locator.

For all payments made by cheque, the amount paid by

you will be adjusted against your loan account post

cheque clearance given by your bank

Part payment facility is not applicable for EMI Finance on

Durable/Lifestyle/Insurance products

FAQs

Part payment charges applicable for mortgage customer as

8. Are there any foreclosure charges?

mentioned against the Loan against property and Home loan

products.

as mentioned against the Loan against property and Home

6. Do I have to bear any prepayment charges

loan products. We do not levy foreclosure charges for

We are pleased to inform you that we do not levy any

prepayment charges.

9. How do I get my NOC?

7. How do I foreclose my loan?

Please note the following:

Your loan will be foreclosed from the date of receipt of

We will not charge you any further interest from the date

of payment to foreclosure date

Due amount mentioned on the foreclosure letter pulled

on or after your due date for the month assumes that

instalment for that month will be cleared

If you have any Mortgage loan with us you will receive the
same at your nearest Bajaj Finance Limited branch within
7 working days from the date of loan foreclosure. For any
other loan, all your documents including security PDCs will
get purged post loan closure.

11. Is there any CIBIL impact if I foreclose my loan?

No, foreclosure of your loan will not impact your CIBIL score.
Once the loan is foreclosed the same will be reported to

Any excess EMI, if paid by you, will be refunded by the

To view and download your NOC post loan closure login to

10. When I will get my original documents back after I

foreclose my loan?

payment

non-mortgage products.

Customer Portal > Select View Loan Details > NOC

You can foreclosure your loan with nil foreclosure charges,

any time after the 1st EMI clearance.

Foreclosure charges applicable only for mortgage customer

CIBIL as Closed along with 0 outstanding.

25th of the month

Foreclosure charges applicable for mortgage customer as

12. When will my CIBIL gets updated?

mentioned against the Loan against property and Home

loan products.

CIBIL gets updated at the end of every month.

21

FAQs
13: How do I apply for my TDS refund?

You can now apply for your TDS refund through our Customer
Portal. All you need to do is fill in your request details,
upload your original Form 16A and your TDS request will be
generated.

Login to the Customer Portal > Select Write to us > Log new
request > Type: Request > Request Type: TDS.

Post submitting your request the TDS Refund will be

processed in 7-10 working days.

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Thank you for choosing Bajaj Finserv for your financial requirements