CASE STUDY

OCCIDENTAL BANK

I. VIEWPOINT – Mr. Fidel Ramas, Branch Manager

II. TIME CONTEXT – 1996

III. DEFINITION OF THE PROBLEM

Conflict between Bella de Guzman and Frank de Ocampo which disrupts

work flows in their department

IV. OBJECTIVE

 To resolve/ reduce conflicts between the two without having to

choose one over the other

V. AREAS OF CONSIDERATION

 Both Bella and Frank are important to the bank

 Bella and Frank had both strong personalities

VI. ALTERNATIVE COURSES OF ACTION

1. Establish a rules & policy concerning ethics and behavior in the

workplace.

Advantages:
 Clear understanding of behavioral and ethical standards required in
the workplace
 Employees will be guided on how to act and behave in the
workplace
 Since violations to policies are punishable, employees are forced to
adhere to it.

Disadvantages:
 Creates negative connotation
 Sometimes it creates barrier to organizational goals

2. Establish a spirit of team-work by conducting team building activities.

Advantages:
 Provides leadership in addressing diversity
  Bind workers and company’s commitment to mutual success and
growth
 Creates harmonious working environment and resolves conflicts
naturally

Disadvantages:
 Costly on the part of the company
 Employees may not sustain on this type of culture

VII. RECOMMENDATION

ACA # 1 – Established a rules and policy concerning behavioral ethics in the

workplace.

VIII. ACTIONS PLANS

TIME
TASK PERSONS INVOLVED
TABLE
Conduct Meeting & Brainstorming on how to Branch Manager and 1 day
develop and establish the policy HR Manager
Draft a policy concerning behavioral ethics Branch Manager and 1 week
HR Manager
Review and presentation of the policy Branch Manager and
2 day
HR Manager
Recommend and Secure approval of the policy Top Management
1 day
and HR Manager
Formal dissemination of the policy to all employees HR Manager, Branch 2 days
Manager,
Department Heads
Implementation and Feedback HR Manager, Monthly