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SERVICE LEVEL AGREEMENT

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1 .................................................................................................... 2
1.1 ........................................................................................................ 2
2 ........................................................................................... 2
2.1 .................................................................................. 2
3 ......................................................................... 3
3.1 ........................................................................................ 3
3.2 ..................................................................... 3
3.3 .................................................................... 3
3.4 ........................................................................................... 3
3.5 ................................................................................ 3
3.6 ...................................................................... 3
3.7 ............................................................. 3
3.8 ...................................................................... 4
: ............................... 1
A1 ................................................................ 1
A2 ....................................................... 1
B: ................... 2
B1 ............................................................................ 2
2 .......................................................................... 2
3 .................................................. 2
4 ................................................................. 3
C: ...................................................................... 4

D: ...................... 5
D1 ........................................................................................... 5
A3 ................................................................ 5
A4 ..................................................... 6

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9.00-18.00
09.00-16.45



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