LaToya P.

Robinson

latoyapr86@yahoo.com

817-294-1920

Profile
Objective To obtain a position within a progressive organization where my abilities as a
problem-solver can be utilized and my leadership skills can be showcased.

Education
2006 – 2007 Kaplan University
Major: Paralegal Studies
GPA: 3.1

Professional Experience
ATI Enterprises Admissions
Admissions Representative January 2010 – June 2010
 Evaluate daily activity against standards and personal sales goals
 Complete interview process with each prospective student using standardized, Graduate Based
system approach
 Set Appointments
 Follow-up regularly with student until start of classes
 Execute high volume of outbound phone calls
 Receive inbound calls from prospects

Citi Assurance Services Call Center

Customer Service Representative December 2008 – December 2009
 Respond to inbound phone calls from customers regarding the status of their protection plan on
credit card accounts
 Handled calls regarding the status or activation of a death, disability, hospitalization and job loss
claim
 Focused on internal and external customer service development
 Managed high-call volume and low average talk time
 Managed multiple priorities and exercised good decision-making skills
DSS Research Call Center
Data Entry Specialist April 2008- November 2008
 Outbound call center using auto dialer for outbound calls
 Data entry to update customer records and complete forms
 Met call volume quotas
 Promote teamwork

Cato Retail
Sales Associate July 2007- July 2008
 Exceeded monthly sales
 Distributed merchandise onto the sales floor
 Effectively went above and beyond to assure that customers wants and needs were met while
building value on the merchandise
 Focused on internal and external customer service development

 Up selling promotions and products

Rosas Café Restaurant & Hospitality

Cashier/Food Server September 2006- June 2007
 Hostess and received orders
 Communicated both verbally and electronically to the content of the orders with staff
 Assured that food and drink preparation and presentation was proper throughout guest dinning
experience
 Met all business and customer service requirement
 Computer Literacy
Microsoft MS Office, MS Word, MS Excel, MS PowerPoint, MS XP, and MS Access, MS
Applications Windows and MS Outlook

REFERENCES AVALIABLE UPON REQUEST