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GAUHATI UNIVERSITY

A Training Report submitted in partial fulfillment of the requirements for the award
of the bachelor of business administration (Industry Integrated), Gauhati University
on

“ INDIA INFOLINE “

Under Organization Guidance of: Under Institutional


Guidance of:

Mr. Gaurish Mr. Anil


Manager (TME) Head Of The Department
India Infoline, Bangalore. Acharya Leadership and
Research Institute,
Bangalore.

Prepared and Submitted by

N. Ram Gopal

G.U. Registration No.09010662 of 2010-2011

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CERTIFICATE
This is to certify that N. Ram Gopal a student of the Gauhati
University has prepares his Training Report entitled “India Infoline”
under my guidance. He has fulfilled all requirements under the regulation of
the MBA (IIP) Gauhati University, leading of the MBA (IIP) degree. This work is
the result of his own investigation and the project; neither as a whole nor
any part of it was submitted to any other University or Educational Institution
for any research or diploma.

I wish him all success in life.

Mr. Anil
Head Of The Department
Acharya Leadership and
Research Institute,
Bangalore

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STUDENTS DECLARATION

I hereby declare that the Training Report conducted at

INDIA INFOLINE, BANGALORE

Under the guidance of


Mr. Anil

Submitted in Partial Fulfillment of the requirements for the Degree of

MASTER OF BUSINESS ADMINISTRATION


( industry integrated )

TO

GAUHATI UNIVERSITY, GUWAHATI

Is my original work and the same has not been submitted for the award of any other
degree/diploma/fellowship or other similar titles or prizes.

PLACE: N.RAM
GOPAL

DATE: Reg.No
09010662

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CERTIFICATE OF THE ORGANISATION

To,
The Director,
NIAM
Bangalore.

This is to certify that Mr. N.Ram Gopal of MBA (industry integrated) course of
Gauhati University at

“Acharya Leadership and Research Institute”, BANGALORE Academic partner has


undergone

Management training at our organization from 17-05-2010 to 22-06-2010

His performance during the training period was _________________.

Authorized Signatory

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CONTENTS:
CHAPTER 1 INTODUCTION
Pg. No
1.1 General Introduction about the sector
1
1.2 Industry Profile. 2

CHAPTER 2 PROFILE OF THE ORGANIZATION


2.1 Origin of the organization.
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2.2 Growth and development of the organization.
12
2.3 Present status of the organization.
13
2.4 Functional Department of the organization.
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2.5 Organization structure and organize institution for any research or diploma.
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2.6 Product and service profile of the organization competitors.
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2.7 Market profile of the organization.
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CHAPTER 3 DISCUSSION ON TRAINING


3.1 Students work profile 27
3.2 Key Learning’s 31
3.3 Description of the live experience
32

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ABSTRACT

This project report describes about the company’s market performance and
my role in the organization. The project work “INDIA INFOLINE” shows the growth
and development of the organization as well as present status of the organization,
products and services of the organization, organization structure, functional
department of the organization. It also describes my contribution to the
organization as well as my performance in the organization.

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1.1 Introduction about sector

Service sector:

Service Sector in India today accounts for more than half of India's GDP. According to data for
the financial year 2006-2007, the share of services, industry, and agriculture in India's GDP is
55.1 per cent, 26.4 per cent, and 18.5 per cent respectively. The fact that the service sector now
accounts for more than half the GDP marks a watershed in the evolution of the In economy.
Services or the "tertiary sector" of the economy covers a wide gamut of activities like trading,
banking & finance, infotainment, real estate, transportation, security, management & technical
consultancy among several others. The various sectors that combine together to constitute
service industry in India are:

• Hotels and Restaurants

• Trade

• Railways
• Other Transport & Storage
• Communication (Post, Telecom)
• Banking
• Insurance
• Dwellings,
• Real Estate
• Business Services
• Public Administration;
• Defense
• Personal Services
• Community Services

Other Services There was marked acceleration in services sector growth in the eighties and
nineties, especially in the nineties. While the share of services in India's GDP increased by 21 per

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cent points in the 50 years between 1950 and 2000, nearly 40 per cent of that increase was
concentrated in the nineties. While almost all service sectors participated in this boom, growth
was fastest in communications, banking, hotels and restaurants, community services, trade and
business services. One of the reasons for the sudden growth in the services sector in India in the
nineties was the liberalization in the regulatory framework that gave rise to innovation.

The boom in the services sector has been relatively "jobless". The rise in services share in GDP
has not accompanied by proportionate increase in the sector's share of national employment.
Some economists have also cautioned that service sector growth must be supported by
proportionate growth of the industrial sector, otherwise the service sector grown will not be
sustainable. In the current economic scenario it looks that the boom in the services sector is here
to stay as India is fast emerging as global services hu

1.2. Industry profile

(a).origin & development of industry:

Insurance industry

Beforeindependance
The insurance industry originated in India in the year 1818 with the formation of Life Insurance
Corporation in Calcutta. The idea behind starting LIC was to provide insurance coverage for
English widows and different premium was charged for the English and for the Indians. In 1870
Bombay Mutual Life Insurance Society established its Insurance business and the same premium
was charged for both Indians and English. In 1912 the Insurance sector came under the purview
of regulations when the government passed the Life Insurance Companies Act. But it was in the
year 1938 when the government came up with the first legislation to bring the insurance sector.

PostIndependence
In 1956, the Government of India nationalized
insurance companies bringing Indian Insurance sector under the purview of the Government.
These state owned Insurance companies became highly inefficient and bureaucratic, had excess
manpower and countless delay in settlement of claims but the nation did not have an alternative.
Any effort by the government to privatize the industry..

PostLiberalization
Under the recommendation of Malhotra Committee the Insurance Regulatory And Development
Authority was set up to monitor and control the Insurance industry .Some of the initiatives taken
by the government after Insurance sector reforms are:

• Government to have not more than 50 per cent stake in insurance companies.
• Insurance sector to be opened up for private companies and any number of insurance
enterprises can operate.

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• Private players with minimum paid up capital of Rs 1 billion should be given opportunity
to do business.
• Foreign companies can enter Indian market through joint ventures with Indian
companies.

The state controlled Insurance companies like LIC and GIC faced stiff competition from private
insurance companies post reforms. The monopoly of the national Insurance companies came to
an end. The private Insurance companies were able to exploit the shortcomings in the state run
Insurance companies. The private insurance companies launched a variety of new insurance
products like health care, pension plans, annuity plans, income protection, market linked
products which were welcomed by the end customers. The business for the private sector
boomed in both urban and rural sector alike

Some Types of Insurances:

Life Insurance:
Life insurance or life assurance is a contract between the policy owner and the insurer, where
the insurer agrees to pay a designated beneficiary a sum of money upon the occurrence of the
insured individual's or individuals' death or other event, such as terminal illness or critical illness.
In return, the policy owner agrees to pay a stipulated amount at regular intervals or in lump
sums. There may be designs in some countries where bills and death expenses plus catering for
after funeral expenses should be included in Policy Premium. In the United States, the
predominant form simply specifies a lump sum to be paid on the insured's demise.

As with most insurance policies, life insurance is a contract between the insurer and the policy
owner whereby a benefit is paid to the designated beneficiaries if an insured event occurs which
is covered by the policy.

The value for the policyholder is derived, not from an actual claim event, rather it is the value
derived from the 'peace of mind' experienced by the policyholder, due to the negating of adverse
financial consequences caused by the death of the Life Assured.

To be a life policy the insured event must be based upon the lives of the people named in the
policy.

Insured events that may be covered include:

 Serious illness

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Life policies are legal contracts and the terms of the contract describe the limitations of the
insured events. Specific exclusions are often written into the contract to limit the liability of the
insurer; for example claims relating to suicide, fraud, war, riot and civil commotion.

Life-based contracts tend to fall into two major categories:

 Protection policies - designed to provide a benefit in the event of specified event,


typically a lump sum payment. A common form of this design is term insurance.
 Investment policies - where the main objective is to facilitate the growth of capital by
regular or single premiums. Common forms (in the US anyway) are whole life, universal
life and variable policies.

Types of Life Insurance:

Terminsurance
Term assurance provides life insurance coverage for a specified term of years in exchange for a
specified premium. The policy does not accumulate cash value. Term is generally considered
"pure" insurance, where the premium buys protection in the event of death and nothing else.

There are three key factors to be considered in term insurance:

1. Face amount (protection or death benefit),


2. Premium to be paid (cost to the insured), and
3. Length of coverage (term).

Various insurance companies sell term insurance with many different combinations of these
three parameters. The face amount can remain constant or decline. The term can be for one or
more years. The premium can remain level or increase. Common types of term insurance include
Level, Annual Renewable and Mortgage insurance.

Level Term policy has the premium fixed for a period of time longer than a year. These terms are
commonly 5, 10, 15, 20, 25, 30 and even 35 years. Level term is often used for long term
planning and asset management because premiums remain consistent year to year and can be
budgeted long term. At the end of the term, some policies contain a renewal or conversion
option. Guaranteed Renewal, the insurance company guarantees it will issue a policy of equal or
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lesser amount without regard to the insurability of the insured and with a premium set for the
insured's age at that time. Some companies however do not guarantee renewal, and require proof
of insurability to mitigate their risk and decline renewing higher risk clients (for instance those
that may be terminal). Renewal that requires proof of insurability often includes a conversion
options that allows the insured to convert the term program to a permanent one that the insurance
company makes available. This can force clients into a more expensive permanent program
because of anti selection if they need to continue coverage. Renewal and conversion options can
be very important when selecting a program.

Annual renewable term is a one year policy but the insurance company guarantees it will issue a
policy of equal or lesser amount without regard to the insurability of the insured and with a
premium set for the insured's age at that time.

Another common type of term insurance is mortgage insurance, which is usually a level
premium, declining face value policy. The face amount is intended to equal the amount of the
mortgage on the policy owner’s residence so the mortgage will be paid if the insured dies.

A policy holder insures his life for a specified term. If he dies before that specified term is up
(with the exception of suicide see below), his estate or named beneficiary receives a payout. If he
does not die before the term is up, he receives nothing. Suicide used to be excluded from ALL
insurance policies[when?], however, after a number of court judgments against the industry, payouts
do occur on death by suicide (presumably except for in the unlikely case that it can be shown that
the suicide was just to benefit from the policy). Generally, if an insured person commits suicide
within the first two policy years, the insurer will return the premiums paid. However, a death
benefit will usually be paid if the suicide occurs after the two year period.
Permanent Life Insurance
Permanent life insurance is life insurance that remains in force (in-line) until the policy matures
(pays out), unless the owner fails to pay the premium when due (the policy expires OR policies
lapse). The policy cannot be canceled by the insurer for any reason except fraud in the
application, and that cancellation must occur within a period of time defined by law (usually two
years). Permanent insurance builds a cash value that reduces the amount at risk to the insurance
company and thus the insurance expense over time. This means that a policy with a million
dollar face value can be relatively expensive to a 70 year old. The owner can access the money in
the cash value by withdrawing money, borrowing the cash value, or surrendering the policy and
receiving the surrender value.

The four basic types of permanent insurance are whole life, universal life, limited
pay and endowment.

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Whole life coverage
Whole life insurance provides for a level premium, and a cash value table included in the policy
guaranteed by the company. The primary advantages of whole life are guaranteed death benefits,
guaranteed cash values, fixed and known annual premiums, and mortality and expense charges
will not reduce the cash value shown in the policy. The primary disadvantages of whole life are
premium inflexibility, and the internal rate of return in the policy may not be competitive with
other savings alternatives. Also, the cash values are generally kept by the insurance company at
the time of death, the death benefit only to the beneficiaries. Riders are available that can allow
one to increase the death benefit by paying additional premium. The death benefit can also be
increased through the use of policy dividends. Dividends cannot be guaranteed and may be
higher or lower than historical rates over time. Premiums are much higher than term insurance in
the short-term, but cumulative premiums are roughly equal if policies are kept in force until
average life expectancy.

Cash value can be accessed at any time through policy "loans" and are received "income-tax
free". Since these loans decrease the death benefit if not paid back, payback is optional. Cash
values support the death benefit so only the death benefit is paid out.

Dividends can be utilized in many ways. First, if Paid up additions is elected, dividend cash
values will purchase additional death benefit which will increase the death benefit of the policy
to the named beneficiary. Another alternative is to opt in for 'reduced premiums' on some
policies. This reduces the owed premiums by the unguaranteed dividends amount. A third option
allows the owner to take the dividends as they are paid out. (Although some policies provide
other/different/less options than these - it depends on the company for some cases)
Universal life coverage
Universal life insurance (UL) is a relatively new insurance product intended to provide
permanent insurance coverage with greater flexibility in premium payment and the potential for
a higher internal rate of return. There are several types of universal life insurance policies which
include "interest sensitive" (also known as "traditional fixed universal life insurance"), variable
universal life insurance, and equity indexed universal life insurance.

A universal life insurance policy includes a cash account but the cash decreases over time.
Premiums increase the cash account, but, the cost of interest increases each year so the cash
deteriorates over time. Interest is paid within the policy (credited) on the account at a rate
specified by the company, but then mortality charges and administrative costs are then charged
against (reduce) the cash account. The surrender value of the policy is the amount remaining in

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the cash account less applicable surrender charges, if any. Universal Life does not work in a
recession or low interest rate environment.

With all life insurance, there are basically two functions that make it work. There's a mortality
function and a cash function. The mortality function would be the classical notion of pooling risk
where the premiums paid by everybody else would cover the death benefit for the one or two
who will die for a given period of time. The cash function inherent in all life insurance says that
if a person is to reach age 95 to 100 (the age varies depending on state and company), then the
policy matures and endows the face value of the policy.

Actuarially, it is reasoned that out of a group of 1000 people, if even 10 of them live to age 95,
then the mortality function alone will not be able to cover the cash function. So in order to cover
the cash function, a minimum rate of investment return on the premiums will be required in the
event that a policy matures.

Universal life insurance addresses the perceived disadvantages of whole life. Premiums are
flexible. Depending on how interest is credited, the internal rate of return can be higher because
it moves with prevailing interest rates (interest-sensitive) or the financial markets (Equity
Indexed Universal Life and Variable Universal Life). Mortality costs and administrative charges
are known. And cash value may be considered more easily attainable because the owner can
discontinue premiums if the cash value allows it. And universal life has a more flexible death
benefit because the owner can select one of two death benefit options, Option A and Option B.

Option A pays the face amount at death as it's designed to have the cash value equal the death
benefit at maturity (usually at age 95 or 100). With each premium payment, the policy owner is
reducing the cost of insurance until the cash value reaches the face amount upon maturity. But, it
does not perform like a whole life policy when each year the costs increase and never stop. In
whole life, the costs are complete within the first few years of the policy.

Option B pays the face amount plus the cash value, as it's designed to increase the net death
benefit as cash values accumulate. Option B offers the benefit of an increasing death benefit
every year that the policy stays in force. The drawback to option B is that because the cash value
is accumulated "on top of" the death benefit, the cost of insurance never decreases as premium
payments are made. Thus, as the insured gets older, the policy owner is faced with an ever
increasing cost of insurance (it costs more money to provide the same initial face amount of
insurance as the insured gets older).

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Limited-pay
Another type of permanent insurance is Limited-pay life insurance, in which all the premiums
are paid over a specified period after which no additional premiums are due to keep the policy in
force. Common limited pay periods include 10-year, 20-year, and paid-up at age 65.
Endowments
Endowments are policies in which the cash value built up inside the policy, equals the death
benefit (face amount) at a certain age. The age this commences is known as the endowment age.
Endowments are considerably more expensive (in terms of annual premiums) than either whole
life or universal life because the premium paying period is shortened and the endowment date is
earlier.

In the United States, the Technical Corrections Act of 1988 tightened the rules on tax shelters
(creating modified endowments). These follow tax rules as annuities and IRAs do.

Endowment Insurance is paid out whether the insured lives or dies, after a specific period (e.g.
15 years) or a specific age (e.g. 65).
Accidental Death

Accidental death is a limited life insurance that is designed to cover the insured when they pass
away due to an accident. Accidents include anything from an injury, but do not typically cover
any deaths resulting from health problems or suicide. Because they only cover accidents, these
policies are much less expensive than other life insurances.

It is also very commonly offered as "accidental death and dismemberment insurance", also
known as an AD&D policy. In an AD&D policy, benefits are available not only for accidental
death, but also for loss of limbs or bodily functions such as sight and hearing, etc.

Accidental death and AD&D policies very rarely pay a benefit; either the cause of death is not
covered, or the coverage is not maintained after the accident until death occurs. To be aware of
what coverage they have, an insured should always review their policy for what it covers and
what it excludes. Often, it does not cover an insured who puts themselves at risk in activities
such as: parachuting, flying an airplane, professional sports, or involvement in a war (military or
not). Also, some insurers will exclude death and injury caused by proximate causes due to (but
not limited to) racing on wheels and mountaineering.

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Accidental death benefits can also be added to a standard life insurance policy as a rider. If this
rider is purchased, the policy will generally pay double the face amount if the insured dies due to
an accident. This used to be commonly referred to as a double indemnity coverage. In some
cases, some companies may even offer a triple indemnity cover.

(b).future of the industry:

Insurance industry is growing industry .at the time it started there is very low market for this and
also there is only two or three company’s only. But now a days there are so many insurance
company’s are there in market they got success to attract they customers they started to give so
many benefits to customers they started so many types of insurance like health insurance, wealth
insurance, pension plans.etc.

Future goals of industry:

• Increase GDP 57% to 70%

• increase there services in market

• give a proper knowledge about insurance to the people

• make 50% of people in the population as a insurance holders

• give a good support to the company s to go successive way.

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These types of futures insurance industry have and it wants to be a number one position
in the service sector. Insurance industry have a growth of up and downs one time the
growth of these industry is very high and suddenly the growth of these industry is going
down so there are taken these situations as challenge and they want to be in a growing
position always

2.1 origin if the organization

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ABOUT COMPANY:

• It is a one-stop financial services shop, most respected for quality of it’s advice,
personalized service and cutting-edge technology.

• The company vision is the to be the most respected company in the financial services
space.

• The India Info line group, comprising the holding company, india infoline limited and its
wholly-owned subsidiaries, straddle the entire financial services space with offerings
ranging from equity research

• Equities and derivatives trading

• Commodities trading

• Mutual funds

• Life insurance

• Fixed deposits

• Gobi bonds and other small savings instruments to loan products and
investment banking. It is also owns and manages:
Websites:
www.indiainfoline.com
www.5paisa.com

History:

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The company was started in 1995 by Mr. Nirmal Jain (Chairman and
Managing Director) as an independent business research and information
provider. The company gradually evolved into a one-stop financial services
solutions provider. Our strong management team comprises competent and
dedicated professionals

They are a pan-India financial services organization across 1,361 business


locations and a presence in 428 cities. Our global footprint extends across
geographies with offices in New York, Singapore and Dubai. The company is
listed on the Bombay Stock Exchange (BSE) and the National Stock
Exchange (NSE).

Company offer a wide range of services and products comprising broking


(retail and institutional equities and commodities), wealth management, credit
and finance, insurance, asset management and investment banking.

The company registered with the BSE and the NSE for securities trading,
MCX, NCDEX and DGCX for commodities trading, CDSL and NSDL as
depository participants. The company
Registered as a Category I merchant banker and are a SEBI registered
portfolio manager. India infoline also received the FII license in IIFL Inc.
IIFL Securities PvtLtd received approval from the Monetary Authority of
Singapore to carry out corporate advisory and dealing in securities operations.
Two subsidiaries – India Infoline Investment Services and Money line Credit
Limited – are registered with RBI as non-deposit taking non-banking finance
services companies. India infoline Housing Finance Ltd, the housing finance
arm, is registered with the National Housing Bank.

2.2 Growth and development of the organization.


Company growth year wise:

1995

Incorporated as an equity research and consulting firm with a client base that
included leading FIIs, banks, consulting firms and corporate .

1999

Restructured the business model to embrace the internet; launched


archives.indiainfoline.com mobilized capital from reputed private equity

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investors.

2000

Commenced the distribution of personal financial products; launched online


equity trading; entered life insurance distribution as a corporate agent.
Acknowledged by Forbes as ‘Best of the Web’ and ‘...must read for
investors’.

2004

Acquired commodities broking license; launched Portfolio Management


Service.

2005

Listed on the Indian stock markets.

2006

Acquired membership of DGCX; launched investment banking services.

2007

Launched a proprietary trading platform; inducted an institutional equities


team; formed a Singapore subsidiary; raised over USD 300mn in the group;
launched consumer finance business under the ‘Money line’ brand.

2008

Launched wealth management services under the ‘IIFL Wealth’ brand; set up
India Infoline Private Equity fund; received the Insurance broking license
from IRDA; received the venture capital license; received in principle
approval to sponsor a mutual fund; received ‘Best broker- India’ award from
Finance Asia; ‘Most Improved Brokerage- India’ award from Asia money.

2009

Received registration for a housing finance company from the National


Housing Bank; received ‘Fastest growing Equity Broking House - Large
firms’ in India by Dun & Bradstreet.

2.3 Management of India infoline:

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Mr. Nirmal jain
Chairman & Managing director

Mr.R.Venkataratnam
Executive Director

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Mr. Nilesh vikamsey
Independent Director

Mr. Sat Pal Khattar


Non Executive Director

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Mr. Kranti Sinha

Independent Director

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Mr Arun K. Purvar

Independent Director

2.4 functional departments of india


infoline:

THERE ARE SO MANY FUNCTIONAL DEPART MENTS ARE THERE IN


‘INDIA INFOLINE’.

 FINANCIAL DEPARTMENT

 MARKETING DEPARTMENT

 ADVISING DEPARTMENT

 HR DEPARTMENT

 TRAINING DEPARTMENT

MARKETING DEPARTMENT

 TELE MARKETING DEPARTMENT

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 TELESTAR DEPARTMENT

 DIRECT SALES DEPARTMENT

TELEMARKETING

• INSURANCE TELEMARKETING DEPARTMENT


• SHARE MARKETING DEPARTMENT
• FUND ADVISING MARKET DEPARTMENT

INSURANCE TELEMARKETING DEPARTMENT

 ING VISYA INCURANCE TELE MARKET DEPARTMENT


 ICICI PRODUNCIAL LIFE INSURANCE TELE MARKET DEPARTMENT
 RELAINCE INSURANCE TELE MARKET DEPARTMENT

2.5 India infoline company structure

 India Infoline Limited is listed on both the leading stock exchanges in India, viz. the
Stock Exchange, Mumbai (BSE) and the National Stock Exchange (NSE) and is also a
member of both the exchanges.

 It is engaged in the businesses of Equities broking, Wealth Advisory Services and


Portfolio Management Services.

 It offers broking services in the Cash and Derivatives segments of the NSE as well as the
Cash segment of the BSE.

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 It is registered with NSDL as well as CDSL as a depository participant, providing a one-
stop solution for clients trading in the equities market. It has recently launched its
Investment

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A SEBI authorized Portfolio Manager; it offers Portfolio Management Services to clients. These
services are offered to clients as different schemes, which are based on differing investment
strategies made to reflect the varied risk-return preferences of clients.

India Infoline Media and Research Services Limited.

The content services represent a strong support that drives the broking, commodities, mutual
fund and portfolio management services businesses. Revenue generation is through the sale of
content to financial and media houses, Indian as well as global.

It undertakes equities research which is acknowledged by none other than Forbes as 'Best of the
Web' and '…a must read for investors in Asia'. India Infoline's research is available not just over
the internet but also on international wire services like Bloomberg (Code: IILL), Thomson First
Call and Internet Securities where India Infoline is amongst the most read Indian brokers.

India Infoline Commodities Limited.

India Infoline Commodities Pvt Limited is engaged in the business of commodities broking. Our
experience in securities broking empowered us with the requisite skills and technologies to allow
us offer commodities broking as a contra-cyclical alternative to equities broking. We enjoy
memberships with the MCX and NCDEX, two leading Indian commodities exchanges, and
recently acquired membership of DGCX. We have a multi-channel delivery model, making it
among the select few to offer online as well as offline trading facilities.

India Infoline Marketing & Services

India Infoline Marketing and Services Limited is the holding company of India Infoline
Insurance Services Limited and India Infoline Insurance Brokers Limited.

(a) India Infoline Insurance Services Limited is a registered Corporate Agent with the
Insurance Regulatory and Development Authority (IRDA). It is the largest Corporate
Agent for ICICI Prudential Life Insurance Co Limited, which is India's largest private
Life Insurance Company. India Infoline was the first corporate agent to get licensed by
IRDA in early 2001.

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(b) India Infoline Insurance Brokers Limited is a newly formed subsidiary which will carry out
the business of Insurance broking. We have applied to IRDA for the insurance broking licence
and the clearance for the same is awaited. Post the grant of license, we propose to also
commence the general insurance distribution business.

India Infoline Investment Services Limited

Consolidated shareholdings of all the subsidiary companies engaged in loans and financing
activities under one subsidiary. Recently, Orient Global, a Singapore-based investment
institution invested USD 76.7 million for a 22.5% stake in India Infoline Investment Services.
This will help focused expansion and capital raising in the said subsidiaries for various lending
businesses like loans against securities, SME financing, distribution of retail loan products,
consumer finance business and housing finance business. India Infoline Investment Services
Private Limited consists of the following step-down subsidiaries.

(a)India Infoline Distribution Company Limited (distribution of retail loan products)

(b)Money line Credit Limited (consumer finance)

(c)India Infoline Housing Finance Limited (housing finance)

IIFL (Asia) Pte Limited

IIFL (Asia) Pte Limited is wholly owned subsidiary which has been incorporated in Singapore to
pursue financial sector activities in other Asian markets. Further to obtaining the necessary
regulatory approvals, the company has been initially capitalized at 1 million Singapore dollars.

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2.6 PRODUCTS AND SERVICES OF
INDIA INFOLINE

INDIA INFOLINE HAVE SO MANY PRODUCTS IT MAINTAINCE

ALL TYPES OF FINANCIAL PRODUCTS

 Equities

Indiainfoline provided the prospect of researched investing to its clients, which was hitherto
restricted only to the institutions. Research for the retail investor did not exist prior to
Indiainfoline. Indiainfoline leveraged technology to bring the convenience of trading to the
investor’s location of preference (residence or office) through computerized access. Indiainfoline
made it possible for clients to view transaction costs and ledger updates in real time.

 PMS

Our Portfolio Management Service is a product wherein an equity investment portfolio is created
to suit the investment objectives of a client. We at Indiainfoline invest your resources into stocks
from different sectors, depending on your risk-return profile. This service is particularly advisable
for investors who cannot afford to give time or don't have that expertise for day-to-day
management of their equity portfolio.

 Research

Sound investment decisions depend upon reliable fundamental data and stock selection techniques.
Indiainfoline Equity Research is proud of its reputation for, and we want you to find the facts that
you need. Equity investment professionals routinely use our research and models as integral tools
in their work.
They choose Ford Equity Research when they can clear your doubts.

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 Commodities

Indiainfoline’s extension into commodities trading reconciles its strategic intent to emerge as a
one-stop solutions financial intermediary. Its experience in securities broking has empowered it
with requisite skills and technologies. The Company’s commodities business provides a contra-
cyclical alternative to equities broking. The Company was among the first to offer the facility of
commodities trading in India’s young commodities market (the MCX commenced operations only
in 2003). Average monthly turnover on the commodity exchanges increased from Rs 0.34 bn to Rs
20.02 bn. The commodities market has several products with different and non-correlated cycles.
On the whole, the business is fairly insulated against cyclical gyrations in the business.

 Mortgages

During the year under review, Indiainfoline acquired a 75% stake in Money tree Consultancy
Services to mark its foray into the business of mortgages and other loan products distribution. The
business is still in the investing phase and at the time of the acquisition was present only in the
cities of Mumbai and Pune. The Company brings on board expertise in the loans business coupled
with existing relationships across a number of principals in the mortgage and personal loans
businesses. Indiainfoline now has plans to roll the business out across its pan-Indian network to
provide it with a truly national scale in operations.

Home Loans
Personal Loans
Get expert advice that suits your needs
Freedom to choose from 4 flexible options
to repay
Loan against residential and commercial
property
Expert recommendations
Expert recommendations
Easy documentation
Easy documentation
Quick processing and disbursal
Quick processing and disbursal
No guarantor requirement
No guarantor requirement

 Invest Online

Indiainfoline has made investing in Mutual funds and primary market so effortless. All you have to
do is register with us and that’s all. No paperwork no queues and No registration charges.
INVEST IN MF
Indiainfoline offers you a host of mutual fund choices under one roof, backed by in-depth research

30
and advice from research house and tools configured as investor friendly.

APPLY IN IPOs
You could also invest in Initial Public Offers (IPO’s) online without going through the hassles of
filling ANY application form/ paperwork.

 SMS

Stay connected to the market


The trader of today, you are constantly on the move. But how do you stay connected to the market
while on the move? Simple, subscribe to India Infoline's Stock Messaging Service and get Market
on your Mobile!

There are three products under SMS Service:


 Market on the move.
 Best of the lot.
 VAS (Value Added Service )

 Insurance

An entry into this segment helped complete the client’s product basket; concurrently, it graduated
the Company into a one-stop retail financial solutions provider. To ensure maximum reach to
customers across India, we have employed a multi pronged approach and reach out to customers
via our Network, Direct and Affiliate channels. Following the opening of the sector in 1999-2000,
a number of private sector insurance service providers commenced operations aggressively and
helped grow the market.

The Company’s entry into the insurance sector derricked the Company from a predominant
dependence on broking and equity-linked revenues. The annuity based income generated from
insurance intermediation result in solid core revenues across the tenure of the policy.

 Wealth Management Service

world-leading wealth management company that sits down with you to understand your needs and
goals. We offer you a dedicated group for giving you the most personal attention at every level.
Imagine a financial firm with the heart and soul of a two-person organization.

 Newsletters

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The Daily Market Strategy is your morning dose on the health of the markets. Five intra-day ideas,
unless the markets are really choppy coupled with a brief on the global markets and any other cues,
which could impact the market. Occasionally an investment idea from the research team and a
crisp round up of the previous day's top stories. That's not all. As a subscriber to the Daily Market
Strategy, you even get research reports of India Infoline research team on a priority basis.

The Indiainfoline Weekly Newsletter is your flashback for the week gone by. A weekly outlook
coupled with the best of the web stories from Indiainfoline and links to important investment ideas,
Leader Speak and features is delivered in your inbox every Friday evening.

2.7 COMPETITORS AND MARKETSTRUCTURE OF INDIA INFOLINE :

INDIA INFOLINE HAVE SO MANY COMPTITORS IN MARKET LIKE

INDIAN BULLS, EDELWESISS CAP,HSBC INVEST…..ETC

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Last Price Market Cap. Sales Net Profit Total Assets
(Rs. cr.) Turnover

Indiabulls 137.25 4,258.26 1,420.81 264.16 11,000.08

Edelweiss Cap 507.30 3,808.40 245.53 34.21 1,865.28

India Infoline 99.60 2,847.79 698.04 152.02 1,049.99

HSBC Invest 393.90 2,779.63 14.41 -1.49 667.45

Motilal Oswal F 169.65 2,428.92 51.13 42.38 433.49

Network 18 166.50 1,925.96 32.96 -44.53 862.11

Future Capital 205.90 1,309.59 55.29 17.32 1,216.75

Geojit BNP 33.70 759.10 261.71 56.80 276.06

Delta Corp 35.30 590.08 54.10 13.57 356.87

Nalwa Sons Inv 999.00 513.10 12.02 9.13 270.90

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Comparison with Competitors:

34
India
Indiabulls Edelweiss Cap HSBC Invest Motilal Oswal F
Infoline

Mar '09 Mar '10 Mar '09 Mar '09 Mar '09

Sources Of Funds
Total Share Capital 56.68 61.98 37.47 69.84 14.20
Balance Sheet ------------------- in Rs. Cr. -------------------
Equity Share Capital 56.68 61.98 37.47 69.84 14.20
Share Application Money 11.37 0.00 1.28 0.00 0.10
Preference Share Capital 0.00 0.00 0.00 0.00 0.00
Reserves 980.13 3,992.22 1,317.36 597.39 419.16
Revaluation Reserves 0.00 0.00 0.00 0.00 0.00
Networth 1,048.18 4,054.20 1,356.11 667.23 433.46
Secured Loans 1.70 3,613.87 108.46 0.00 0.00
Unsecured Loans 0.10 3,332.00 400.72 0.23 0.00
Total Debt 1.80 6,945.87 509.18 0.23 0.00
Total Liabilities 1,049.98 11,000.07 1,865.29 667.46 433.46
India
Indiabulls Edelweiss Cap HSBC Invest Motilal Oswal F
Infoline

Mar '09 Mar '10 Mar '09 Mar '09 Mar '09

Application Of Funds
Gross Block 143.68 62.87 10.31 12.49 0.01
Less: Accum. Depreciation 44.94 22.88 5.71 1.27 0.00
Net Block 98.74 39.99 4.60 11.22 0.01
Capital Work in Progress 4.51 0.29 1.74 0.00 0.00
Investments 869.31 1,002.21 1,249.73 478.49 31.35
Inventories 0.56 0.00 0.00 0.66 32.72
Sundry Debtors 103.53 13.83 4.41 0.00 0.00
Cash and Bank Balance 264.10 1,035.77 18.39 2.14 200.12
Total Current Assets 368.19 1,049.60 22.80 2.80 232.84
Loans and Advances 244.41 9,992.03 656.50 167.82 206.68
Fixed Deposits 166.15 0.00 3.51 9.56 1.12
Total CA, Loans & Advances 778.75 11,041.63 682.81 180.18 440.64
Deffered Credit 0.00 0.00 0.00 0.00 0.00
Current Liabilities 552.68 695.65 34.22 2.35 0.98
Provisions 148.64 388.39 39.38 0.09 37.61
Total CL & Provisions 701.32 1,084.04 73.60 2.44 38.59
Net Current Assets 77.43 9,957.59 609.21 177.74 402.05
Miscellaneous Expenses 0.00 0.00 0.00 0.00 0.08
Total Assets 1,049.99 11,000.08 1,865.28 667.45 433.49

Contingent Liabilities 13.24 0.10 622.90 191.17 4.70


Book Value (Rs) 36.58 130.83 180.80 95.54 30.51

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3.1 Student Work Profile (roles & responsibilities ) in organization

I am working in INDIA INFOLINE as TELE MARKETING EXICUTIVE for ICICI


PRODUNCIAL LIFE INSURANCE

TELE MARKETING EXICUTIVE WORK PROCESS:

36
MY JOB PROFILE:

 Make calls to the given numbers by the company.

 By listening the voice the person I have to decide particular insurance product to explain.

37
 I have to give clear information about the product with out any mistakes.

 I have to clarify the caller’s doubts about the product.

 If the caller gives more time to me to explain then I have to explain him more than two or
three insurance products.

 I have to make callers as my customers.

 I have to attract my callers to buy insurance product.

 Finally I have to fix the appointment with the customer to meet our sales manger.

3.1.1 tools are used by the student:

In India info line I used the tools given below

• Landline numbers and mobile numbers.

• Land line phone.

• Computer with internet

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• E-phone (which is connected with the computer to dial the numbers automatically).

• A day report sheet (which I have to enter my day work in that).

• Product pamphlets and bound.

• Sums assure calculators.

• Online product updates

3.1.2Student Contribution Towards Organization

MY CONTRIBUTION TOWARDS INDIAINFOLINE

 I have to check weather the caller is from Bangalore or out of station.

 I have to make callers as customers.

 I have to fixe genuine appointments.

 I have to motivate the customers to take insurance.

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 I have to co-operate with telestar managers by fixing appointments with customers.

3.1.2 Telemarketing executive to closing process of the deal :

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3.2Key Leanings

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 Day-by-day I gained knowledge how to handle customers.

 Attend meetings which helped to gain knowledge.

 Talk to the people, Motivate& convince them important aspect of TME.

 Develop the presentation skills, telephonic skills, communication skills.

 Helps in building a good relationship with Hr. managers of MNC’s.

 Understand the different MARKETING strategies.

 Gives the in-depth knowledge about the telemarketing industry.

 Also I gain the knowledge of how to behave in the organization.

SWOT analysis

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Strengths:

 My voice

 My knowledge about computer

 My comunication skills

Weakness:

 My knowledge about product

 My knowledge about market

 Iam not able to speak more than 300 calls per a day

Opportunities:

 A chance to learn new things

 Interact with different kind of customers

 I was able to expose my self in the corporate world

Threats:

 Unable to explain different kinds of products

 Iam not able to speak in local language

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3.3Description of live experience

I am working as a Tele Marketing Executive in INDIA INFOLINE

COMPANY BANGALORE. It’s a nice experience gained by me. I am thankful to Mr. GOURISH,

who really supports me to do best in this organization.

I learn and gain good knowledge through training, development program,

and employee in the same organization which was provide by the organization for 32 days.

When I join this organization, it was a great moment for me, because it was the first

organization from where I started my job career. The organization has a good brand name in

FINANCIAL SERVICING SECTOR. After that I completed the training and now I’m the

employee of this organization..

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