Ticket ID Country category1 category2 State resolution Priority OpenBy

472 India Lycatel BPO CC7 Username and PasOpen Forward P5:Normal Preetha
477 India Lycatel BPO Desktop issue Open Update P5:Normal syed
485 India Lycatel BPO Desktop issue Open Update P5:Normal Ashok
486 India Lycatel BPO Zivah issues Open Update P5:Normal syed
494 India Lycatel BPO Zivah issues Open Update P5:Normal Sridevit
499 India Lycatel BPO Zivah issues Open Update P5:Normal narendran
543 India Lycatel BPO IP Phone Busy Open Forward P5:Normal karthikeya
651 India Lycatel BPO Mail account creation Open Update P5:Normal KishonCher
657 India Lycatel BPO Zivah issues Open Update P5:Normal Sridevit

Ticket ID Country category1 category2 State resolution Priority OpenBy

225 India Lycatel BPO Desktop issue Open Update P4:High udaykirank
487 India Lycatel BPO Zivah issues Open Update P4:High Ashwin
529 India Lycatel BPO IP phones not workingOpen Forward P4:High Henry
537 India Lycatel BPO Zivah issues Open Update P4:High KishonCher
539 India Lycatel BPO Desktop issue Open Update P4:High saravanan
542 India Lycatel BPO Server unreachable is Open Forward P4:High nancy
545 India Lycatel BPO IP phones not workingOpen Forward P4:High Henry
547 India Lycatel BPO IP Phone Busy Open Forward P4:High Gayathri
552 India Lycatel BPO IP phones not workingOpen Forward P4:High Henry
593 India Lycatel BPO CS Mail Issue Open Update P4:High Dass
596 India Lycatel BPO Zivah issues Open Update P4:High KishonCher
632 India Lycatel BPO CS Mail Issue Open Update P4:High KishonCher
646 India Lycatel BPO Desktop issue Open Update P4:High Henry

total tickets 40
KPO 3
Plintron 2
LBPO 21
duplicate 14
opendate ActionTo Status User CRemarks
7/23/2010 Global IT Desk Resolved No Forwarded to UK
7/23/2010 Global IT Desk Pending NIL Forwarded mail to 24*7
7/25/2010 Global IT Desk Resolved No File has been deleted
7/26/2010 Global IT Desk Resolved Yes Pending to close
7/26/2010 Global IT Desk Resolved Yes Pending to close
7/27/2010 Global IT Desk Resolved No Information not provided
7/28/2010 Global IT Desk Resolved yes Forwarded to UK
8/5/2010 Global IT Desk Resolved No Pending to close
8/5/2010 Global IT Desk Resolved No Pending to close

opendate ActionTo Status User CRemarks

7/30/2010 Global IT Desk Pending No Pending with Mr.Neel
7/26/2010 Global IT Desk Resolved No Pending to close
7/27/2010 Global IT Desk Resolved yes Forwarded to UK
7/28/2010 Global IT Desk Pending NIL Patch work from Zivah
7/28/2010 Global IT Desk Resolved No Pending to close
7/28/2010 Global IT Desk Resolved No Forwarded to UK
7/28/2010 Global IT Desk Resolved yes Forwarded to UK
7/28/2010 Global IT Desk Resolved yes Forwarded to UK
7/28/2010 Global IT Desk Resolved yes Forwarded to UK
7/30/2010 Global IT Desk Resolved No Pending to close
8/1/2010 Global IT Desk Pending No Patch work from Zivah
8/3/2010 Global IT Desk Resolved No pending to close
8/4/2010 Global IT Desk Resolved Yes