GROUP 8

GROUP MEMBERS : 3010289 MASRINA

JAMALUDIN
3010270 FARAH WAHIDA AHMAD
3010545 SYAMSULARIFF
MOHAMED
N404341 MOHD ROSMINIZAM
DAUD
3010285 LEE CHAN PANG
3010351 ZULKIFLI ZUHAIMI
KERETAPI TANAH
MELAYU BERHAD
(KTMB)
KTMB HUMAN
RESOURCES &
ADMINISTRATION
ORGANIZATION
STRUCTURE
KTMB BACKGROUD
 THE MOST IMPORTANT TRANSIT
SYSTEM IN MALAYSIA
 ESTABLISHED ON 1 AUGUST 1992
 General Manager
Human Resource
Samat Mahat

Secretary
Noraziah Shahbaki

Sr. Manager Manager SBU HR

Sr. Manager Acting Sr. Manager
Staff Planning Training & Manager/Executive
Ind /Eyee Rel, Payroll & Admin
Sharifah Mohd Development Asmah, Azhari, Azli,
Benefits & Welfare Hj. Hamdan Husori
Sharif Muslimah Zulkifli
Nadirah
Shamsudin Norzaki, Halawiah
Supervisor
Unit Staff Learning
En. Noor Ikhsan

(3)Pentadbir
Kanan
: Puan Zaidah
Zainun
(3)Pentadbir
Biasa

(2)Pentadbir
Rendah kanan

(2)Pembantu Am
SUPERVISOR IDENTITY
 NAME : EN. NOOR IHSAN BIN ISMAIL
 AGE : 43 YEARS OLD
 COMPANY : KTMB
 DEPARTMENT : HUMAN RESOURCES &
ADMINISTRATION
 QUALIFICATION : BAC.SCIENCE HUMAN
RESOURCES DEVELOPMENT
 RANK : SENIOR EXECUTIVE
 HIS SUPERIOR : SENIOR MANAGER IN UNIT
STAFF LEARNING
SUBORDINATE IDENTITY
 NAME : ZAIDAH BT. ZAINUN
 AGE : 51 YEARS OLD.
 COMPANY : KTMB
 RANK : PEMBANTU TADBIR KANAN
 WORK BEFORE : 1981 – PEJABAT
DAERAH JOHOR
1986 - KTMB
MAIN OBJECTIVE
 GOVERNMENT – TO MINIMIZE THE
KTMB LOST

 COMPANY – TO INCREASE
PASSENGERS(CUSTOMERS)
Supervisor challenges
 ACHIEVE OBJECTIVE :
 GLC –GOVERNMENT LINK COMPANY ( 2
OBJECTIVE)
 HOW HE HANDLE?
 ETHICAL ISSUE:
 TRAINHIS WORKERS – ( 10 PERSONS)
THE WAY THEY MAKE TRAINING NEED
ANALYSIS
 HOW HE HANDLE?
 TEAMWORK :
 TO MAKE THEM IN A TEAM
 DIVERSITY:
 AGE
 STATUS

 GENDER

 How to handle?
FUNCTION PERFORM BY
SUPERVISOR
 ORGANIZING
 CONTROLING
 LEADING
 HUMAN RELATIONS
ORGANI
ZING
 ORGANIZING
En.Noor Ihsan Pn. Zaidah Zainun

 Power and  Power and

Authority Authority
 Forms of Authority  Forms of Authority
 Team authority  Team authority

 Power  Power
 Legitimate power  Legitimate power
 Expert power

 Coercive power
 ORGANIZING
En.Noor ihsan Pn. Zaidah Zainun
 Communicating  Communicating
 Verbal  Verbal
 Important  Telephone
 Fast feedback

 Objectives  Objectives
 Result-oriented  Result-oriented
 Time-limited  Time-limited
 Achievable
 ORGANIZING
En.Noor Ihsan Pn. Zaidah Zainun

 Delegating  Delegating
 By expertise  Responsible

 Managing Time  Managing Time

 Prioritize  Concern about
time
 Punctuality
CONTR
OLING
 CONTROLING
 En.Noor Ihsan Pn. Zaidah Zainun

 Types of Control  Types of Control

 Concurrent  Concurrentcontrols
controls  Feedback controls

 Disciplining
 Disciplining
 Progressive
Discipline
 Disciplinary Action
 Verbal warning

Written warning
 CONTROLING
En.Noor Ihsan Pn. Zaidah Zainun
 Evaluating  Evaluating
 Performance  Performance
Appraisal Appraisal
 Behaviorally
Anchored Rating
Scales (BARS)
 Counseling
 Counseling
 IR
– if critical
 Non-directive
problem
counseling
 IR –Industrial
LEADERSHIP
STYLE
LEADERSHIP STYLE
 DEMOCRATIC LEADERSHIP
- discussing first with the subordinate
- but the decision making still from him
 TASK ORIENTED
- focuses on the job to be done and the
goals to be accomplish
- he quite strict if the subordinate not do
the work on time
HUMAN
RELATIONS
RELATIONSHIP WITH
EMPLOYEES
 Coherent to the employees if they do a
mistake
 Know how to tackle employee
 Concern
 Open minded
RELATIONSHIP WITH SUPERIOR

 Loyalty
 Give a good cooperation
 Advisor
RELATIONSHIP WITH PEERS
 Good relationship with peers
 Sharing the idea and opinion
 A good team member
SUPERVISION &
HUMAN RESOURCE
SUPERVISION & HUMAN
RESOURCE
 SELECTING EMPLOYEE
 ORIENTATION
 APPRAISING PERFORMANCE
 SKILLS of
SUPERVISOR