Existing Challenges and the Road Ahead…….

by Anurag Johari
(Practice Manager- WienTech Systems)
Challenges in Hospital Management
• Delay in patient care
Insufficient • Lack of available beds
Capacity • Overcrowded Emergency Room
• Increasing Nursing Shortage

Sub Optimal • Storage based approach lading to multiple hands off

Operational • Inefficient use of infrastructure
• Potential patient safety challenges
Performance

Ineffective Cost and • Overstocking and high stock of expiring and

unused medicines
Materials • Multiple points of storage
Management • Inability to track actual consumption

Sustaining the • Non existence of processes to predict and

proactively tackle the issues related to patient’s
performance experience and safety
Taking the performance to next level
Visit to Pay Cycle

Improved Capacity Customer

Reduced Cost
Satisfaction
Taking the performance to next level Contd.
Optimize Sub Processes

Operating
Emergency ICU
Theater

• Door to Doctor • Cut to Stitch • Bed to Care

• Doctor to • Stitch to Cut • Care to Transfer
Diagnostic
• Diagnosis to
Disposition
( admit /
discharge)
Key Performance Indicators
A Few Sample matrix

• Shorter stitch to cut cycle time

• Shorter patient (OPD) waiting time
Patients • Shorter the duration of admission and discharge cycle
Experience

• Improvement in First Time Right in billing

Payments • Real time patient’s cash due information
Management

• Reduced pharma & non pharma stock without affecting care giving
• Optimizing the overall supply cost by standardize the supply
Supply • Reducing the stock of expired and unused medicines
Management
 Processes to be optimized
 Primary care physician to  Intent to admit to patient roomed
Pre - registration

 Door to Diagnosis  Intent to patient discharge to room

readiness

 Lab – Order to results  Primary care physician to

pre - registration

 Radiology – Order to results  Pre-Operation to transfer out

 Diagnosis to disposition  Store / Pharmacy to point of use

(Medical / non medical)

 Emergency – ICU transfer to completion  Patient access and on boarding

of care

 Patient diet – order to cleaning  Administrative Process (Billing/Accounts

/ Purchase etc.)
Thanks !

The author can be contacted at:

j16a@hotmail.com