SHANGRI-LA HOTEL QARYAT AL BERI

STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title: Health Club Operations

Task: Health Club Rules & Regulations Task No: 3C OJT Hours:

INTRODUCTION

Objective : For all employees to be aware of the Rules and Regulations for the guests.
Need : To ensure all guests will enjoy the facilities of the Health Club and Spa without causing inconvenience to other
guests.
Interest :

Training Aids / Equipment:

TASK BREAKDOWN MINIMUM STANDARDS TRAINER’S NOTES

The Health Club Rules and Regulations are The staff should not hesitate to
put into place to ensure a peaceful, tranquil approach the guest to inform/remind
and enjoyable environment without causing them (in a cordial and polite manner)
inconvenience to the guests. In addition, to about the Health Club and Spa’s
also protect the integrity of the Rules and Regulations.
establishment from any legal harm.

 Children  Children under 16 years of age are to be

accompanied by a responsible adult at all
times.

 Children under 18 years of age are not

Prepared by : Stewart Hodsoll Approved by : Khaled Ghaleb

Designation : Health Club & Signature/ Designation : Resident Signature/
Recreation Date : Manager Date :
Manager
 SHANGRI-LA HOTEL QARYAT AL BERI
STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title: Health Club Operations

Task: Health Club Rules & Regulations Task No: 3C OJT Hours:

permitted to use the gymnasium and spa

facilities.

 Communication Devices  In respect of other Health Club members,

guests are asked to switch off or configure in
silent mode all mobile phones and pagers
and keep noise levels to a minimum in
relaxation areas to keep the area as tranquil
as possible.

 The use of personal radio or any other

electronic device to listen to music is
prohibited unless used with the headphone
and at a reasonable volume.

 Disclaimer  Members and guests are reminded to leave

any valuables at home. The Health Club
cannot accept responsibility for any loss or
damage of personal belongings.

 Use of facilities by members or their guests

is entirely at their own risk. The Hotel will
not be liable for any injuries or damages
sustained while using the Club facilities.

Prepared by : Stewart Hodsoll Approved by : Khaled Ghaleb

Designation : Health Club & Signature/ Designation : Resident Signature/
Recreation Date : Manager Date :
Manager
 SHANGRI-LA HOTEL QARYAT AL BERI
STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title: Health Club Operations

Task: Health Club Rules & Regulations Task No: 3C OJT Hours:

 Food and Beverage Regulations  Smoking, eating and drinking alcoholic

beverages in the Health Club and Spa is not
allowed.

 Members and guests are requested to

consume only food and beverage items
served by the hotel.

 Hygiene  For hygiene purposes, guests are advised to

shower before entering the Swimming Pool
or Jacuzzi.

 Membership  The Management reserves the right to

suspend or terminate membership if any
member fails to comply with the rules and
 Outside guests regulations of the Health Club.

 The Management reserves the right not to

renew membership upon expiry of any
membership.
 Pets
 Health Club members may bring outside
guests and will be charged at the prevailing
 Pool Regulations daily rates. Members are responsible for the
conduct of their guests.

Prepared by : Stewart Hodsoll Approved by : Khaled Ghaleb

Designation : Health Club & Signature/ Designation : Resident Signature/
Recreation Date : Manager Date :
Manager
 SHANGRI-LA HOTEL QARYAT AL BERI
STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title: Health Club Operations

Task: Health Club Rules & Regulations Task No: 3C OJT Hours:

 Attire  Pets are not permitted within the Health

Club Areas.
 It is prohibited to run and dive in the pool
areas.

 Proper attire must be worn at all times while

using the Health Club facilities (i.e.
swimming attire, athletic/exercise clothing
and athletic shoes).

 Registration  Guests and members are asked to present

their name and room/apartment number or
membership card to register at the reception
desk prior to using the facilities. The
management reserves the right to refuse
admission to any member or guest not
producing this information.

 Members and guests are asked to disclose

any information with regards to medical
conditions on their confidential medical
record with the Health Club Reception. For
any advice concerning medical conditions
and use of the Health Club and Spa

Prepared by : Stewart Hodsoll Approved by : Khaled Ghaleb

Designation : Health Club & Signature/ Designation : Resident Signature/
Recreation Date : Manager Date :
Manager
 SHANGRI-LA HOTEL QARYAT AL BERI
STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title: Health Club Operations

Task: Health Club Rules & Regulations Task No: 3C OJT Hours:

Facilities, they are advised to contact the

Health Club or Spa Manager.

Prepared by : Stewart Hodsoll Approved by : Khaled Ghaleb

Designation : Health Club & Signature/ Designation : Resident Signature/
Recreation Date : Manager Date :
Manager