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5 Questions on Project Quality Management
1. Process Analysis is a function of:
A. Performance Analysis
B. Quality Metrics
C. Process Improvement Plan By Mughees Sarwar Awan at 9:50 am, 5/8/09

D. Quality Improvement Plan

Answer C. A is incorrect as it relates to performing measurements to present performance. B is incorrect as it

relates to the specific measurements that shall be performed on the project work in order to measure quality. C
is correct because process analysis is simply execution of the steps outlined in Process Improvement Plan D is
incorrect because Process Improvement Plan is not a part of Quality Improvement Plan (per PMBOK)

2. Root Cause Analysis relates to:

A. Process Analysis
B. Quality Audits
C. Quality Control Measurements
D. Performance Measurements

Answer A. The option B is incorrect because a Quality Audit is to identify inefficiencies, non-compliance in
project activities. It does not necessarily identify the root cause.

3. Trend Analysis is often performed using:

A. Cause and Effect Diagram
B. Control Charts
C. Pareto Chart
D. Run Chart
E. Scatter Diagram

Answer D. Run Chart shows the past pattern of variation. Trend Analysis involves forecasting the future
trend based on past performance.

4. A Pareto diagram can be best described as:

A. Cause and Effect Diagram
B. Scatter Chart
C. Control Chart
D. Histogram

Answer D. Note that Pareto diagram is not the best tool for root-cause analysis. It mainly helps the project
management team to quantify and categories the defects/issues according to sources (e.g. engineering defects,
acoustic defects, setup problems, etc)

5. A planning phase for an engineering component generated 80 engineering drawings. The QA team
randomly selected 8 drawings for inspection. This exercise can BEST be described as example of:
A. Inspection
B. Statistical Sampling
C. Flowcharting
D. Control Charting Answer B. Inspection” is what the team is doing on individual drawings;
however, the entire exercise of random selection and inspecting a work product is known as
“Statistical Sampling” .