A Project Report On Job Description

A Project Report
On
JOB DESCRIPTION
A dissertation submitted in the partial fulfillment of

M.B.A (Hospital Administration)
CARE Hospital, Banjara hills
INSTITUTE OF MANAGEMENT STUDIES

DEVI AHILYA VISHWAVIDYALAYA
INDORE
SUBMITTED TO: SUBMITTED BY

Mr.K.Raja Rajeswara Rao Dr.Vishal Jaiswal
Dr.Manisha Patil
Dr.Abhinav Joshi
Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

PREFACE
It is said that without theory, practice is blind and without practice theory is meaningless. Any
class room coaching can be made effective if it is supplemented by practical exposure in an
organization. To bridge the gap between theory and practical and for proper solution of health care
problem practical knowledge is very important and to be a perfect administrator one must be well
aware of practical environment.
Training gives opportunity to relate theory with practical. The training gives an excellent
opportunity to a student to apply and prove his ability, intellect knowledge belief arrangement,
judgment, reasoning by giving solution to assigned problem which reflects his caliber.
I had the privilege to do my summer Internship at Care Hospital, Banjara Hills Hyderabad which is
a one of the best HOSPITAL of the country. It provides an ideal and congenial atmosphere for
learning.
My attempt would be successful and grateful if my project and project report serves the need and
requirement of the organization in future.

Acknowledgement
“Knowledge is power”
For a MANAGEMENT student, this power of knowledge is unattainable unless an element

of practical observation and practical performance is not added.
We consider our self to be very fortunate for having been provided a golden opportunity to
undergo internship at Care Hospital, Banjara Hills, Hyderabad. It is a great pleasure to
express our sincere gratitude towards Mr. A Radha Krishna Sai (GM-HR) for providing us an
opportunity to undergo project of this highly esteemed organization.
We are highly grateful to Mr. K R Rajeswara Rao (Sr. Manager-HR) for his extremely
valuable suggestions, guidance & an unfailing help extended during the completion of our
project.
Our very special thanks to Ms. Mani Mittal who helped us with her valuable suggestions
for the completion of our project.
Lastly we are thankful to all those peoples who have helped us directly or indirectly in the
completion of this project.
Dr.Vishal Jaiswal
Dr.Manisha Patil
Dr.Abhinav Joshi

DECLARATION
We, Dr. Abhinav Joshi, Dr.Vishal Jaiswal and Dr.Manisha Patil student of M.B.A (Hospital
Administration), Institute of Management Studies, Devi Ahilya University, Indore, hereby
declare that this project has been completed by us in the partial fulfillment of the
completion of the degree of M.B.A (Hospital Administration).This report has not been
submitted for the attainment of any degree, diploma or doctrine under this university or any
other university to the best of our knowledge.
Date: 5/07/2007 Dr.Vishal Jaiswal

Dr. Manisha Patil
Place: Indore Dr. Abhinav Joshi

Table of Contents
Topics
1. CARE group of Hospitals
2. About CARE
3. Introduction to topic
4. Research methodology
5. Nursing Department
6. Dietetic Department
7. Food and Beverages Department
8. Laboratory
9. Blood Bank
10. Non Invasive Lab
11. Internal Audit Department
12. Administration
13. Cath Lab
14. Physiotherapy Department
15. Human Resource Department
16. Observations
17. Suggestions

CARE GROUP OF HOSPITALS

About Organization
“The enjoyment of the highest attainable standard of health is one of the fundamental rights of
every human being, without distinction of race, religion, political belief, economic or social
condition."
In 1997, a team of Medical Professionals have set up the first CARE Hospital, it signaled the dawn
of a new era in medical care. At the heart of this movement was a burning desire to practice
medicine with Compassion, Concern and Care, with a single minded objective - the recovery of the
patient. Today, with Multi-Specialty HOSPITAL across the state, and a reputation for humanitarian
and selfless service of the highest order, CARE Hospital enjoys an unbelievable amount of
goodwill. A million smiles will bear testimony to that…
At CARE, they operate on a physician driven model. This means that all the main constituents of
the CARE movement - the promoters, administrators and service providers are physicians. At the
centre of the CARE model is the patient and the over-riding motive of all of CARE's activities is to
provide quality medical care at an affordable cost. Technology, Training and Teamwork form the
very core of the CARE model. We emphasize on a comprehensive and continuous education and
training of every individual involved in patient care. Every effort will be taken to ensure that our
growth is one decided by the patient's needs, and not one decided by our corporate requirements.
They believe that:
• A patient is the most important person in our hospital.

• He is not an interruption to our work, he is the purpose of it.
• He is not an outsider in our hospital. He is a part of it.
• We are not doing him a favor by serving him.
• He is doing us a favor by giving us an opportunity to do so.
The Institute of Medical Sciences with multi specialty services with 350 beds at Banjara Hills,
Hyderabad in October – 2000. President of India Dr. APJ Abdul Kalam visited CARE Hospital
Banjara and seen the Indigenous cath lab that had been setup in November, 2002.
Vision:-
• To evolve as a unique university-based heath-centre where the quest for new knowledge
would continuously yield more effective and more compassionate care for all.
• To nurture a new generation of professionals of life-long commitment, dedication,

knowledge, skills, wisdom and values.
• To strive for public trust and maintain medicine’s humane and noble place amongst
professions.

• To be globally competitive in healthcare and related businesses integrating local culture and
ethos.
Mission:-
• To provide quality medical care at an affordable price, delivered with compassion,

concern and care, through team spirit, training and technology.
• To develop a comprehensive healthcare delivery model that suits our population.
• To develop ‘Centers of Excellence’ in various medical specialties.
• To evolve a holistic approach to healthcare by incorporating the best from
various forms of medicine.
Values:-
• Practice: Practice medicine as an integrated team of compassionate, physicians, scientists

and allied health professionals.
• Education: Learn to serve through training and education of physicians, nurses and allied
health professionals.
• Research: Conduct basic and clinical research programs to improve patient care and to
benefit society.
• Mutual Respect: Treat everyone with respect and dignity.
• Commitment to Quality: Continuously improve all processes that support patient care,
education and research.
• Work Atmosphere: Foster teamwork, personal responsibility, integrity, innovation, trust
and communication and celebrate success.
• Societal Commitment: Support the society we live and assist patients with limited
financial resources.
• Finances: Allocate resources within the context of a system rather than its individual
entities.
The Core Principle:-
“Putting the patient first;

Above our own interests.”
Motto:-
“Compassion Concern Care”

Multi-specialties of CARE:-
At the outset CARE earned accolades and appreciation from one and all for its expertise in heart
care and it continues to set new benchmarks not only in heart care, but has also emerged as a
leading multi-specialty health care provider.
The multi specialty services includes
Surgical
● Cardio-Thoracic
● Dental
● ENT
● General, Gastrointestinal and Laparoscopic
● Gynecology
● Hand Surgery
● Neuro Surgery
● Surgical Oncology
● Ophthalmology
● Orthopedic Surgery & Trauma Services
● Plastic & Cosmetic
● Urology
● Vascular Surgery
Medical
● Anesthesia
● Blood Bank
● Cardiology
● Chest Pain & Emergency Medicine
● Dermatology
● Endocrinology
● Gastroenterology
● Internal Medicine / Coronary & Critical Care
● Life Style Clinic
● Nephrology
● Neurology
● Oncology
● Physiotherapy
● Psychiatry
● Pulmonology
● Respiratory Medicine

Diagnostics
● Cardiology
● Gastroenterology
● Neurology
● Nuclear Medicine
● Pulmonology
● Radiology ( Imageology )
● Lab Medicine
CARE The Logo:-
Well-defined A professional
framework standing
on excellence
Transparent
dealings
A patient
down with the disease Multi-specialty
platform
Level-field for all

GROWTH:-
• CARE Hospital, initially established as the premier Heart Institute at Nampally, Hyderabad
– as 200 bedded hospital in July, 1997.
• 50 bedded Cardiac Center established in Secunderabad ( Clock Tower) in June,1998
• 100 bedded Heart Institute set up at Visakhapatnam in April, 1999
• CARE Foundation got Defense Technology Spin off Award from the Prime Minister –
August, 1999
• The Institute of Neuro-Sciences and other specialties set up at Nampally, Hyderabad -
October – 2000
• The Institute of Medical Sciences with multi specialty services with 350 beds at Banjara
Hills, Hyderabad in October – 2000
• Govt. of India honored our Chairman, Dr. B. Soma Raju, by awarding Padmasree in
January 2001 for his outstanding contributions in the field of Medicine.
• Our Honorable President of India and Recipient of Bharat Ratna award Dr.A.P.J.Abdul
Kalam became the Board Member of CARE Group of hospitals in May, 2001.
• Established a Primary Health CARE model Hospital at Lakkavaram – March – 2002.
• Established a Primary health Care Model hospital at Tripura – 2003.
• Established Pinnamaneni Care Hospital at Vijayawada in 2003.
• India’s first V – SAT based Public – Private Telemedicine system from CARE Foundation
was launched by Chief Minister of Andhra Pradesh Mr. N. Chandrababu Naidu in
October,2000.
• President of India Dr. APJ Abdul Kalam visited CARE Hospital Banjara and seen the
Indigenous cath lab that had been setup in November, 2002
• The legend cricketer Mr. Sachin Tendulkar visited CARE Hospital and became the Chief
Patron of CARE Group of Hospitals in November 2003.
• Established 105 Bedded Heart Institute at Nagpur in September 2006

Job Description
Introduction:-
A job is a collection of tasks and responsibilities that an employee is responsible to conduct. Jobs
have titles. A task is a typically defined as a unit of work, that is, a set of activities needed to
produce some result, e.g., vacuuming a carpet, writing a memo, sorting the mail, etc. Complex
positions in the organization may include a large number of tasks, which are sometimes referred to
as functions. Job descriptions are lists of the general tasks, or functions, and responsibilities of a
position. Job descriptions are usually developed by conducting a job analysis, which includes
examining the tasks and sequences of tasks necessary to perform the job. The analysis looks at the
areas of knowledge and skills needed by the job. Note that a role is the set of responsibilities or
expected results associated with a job. A job usually includes several roles.
Job descriptions are written statements that describe the duties, responsibilities, required
qualifications, and reporting relationships of a particular job. Job descriptions are based on
objective information obtained through job analysis, an understanding of the competencies and
skills required to accomplish needed tasks, and the needs of the organization to produce work. Job
descriptions clearly identify and spell out the responsibilities of a specific job. Job descriptions
also include information about working conditions, tools, equipment used, knowledge and skills
needed, and relationships with other positions.
Whether you're a small business or a large, multi-site organization, well-written job descriptions
will help you align employee direction. Alignment of the people you employ with your goals,
vision, and mission spells success for your organization..
Job descriptions set clear expectations for what you expect from people. According to Ferdinand
Fournies in Why Don't Employees Do What They're Supposed to Do and What To Do About It,"
(see sidebar) this is the first place to look if people aren't doing what you want them to do. He says
you need to make certain that they clearly understand your expectations. This understanding starts
with the job description. Job descriptions help you cover all your legal bases.
Importance:-
•The job description is important for an effective performance evaluation process.
•The job description is a formal method of communicating work planning and feedback. This
can help an organization identify areas of weakness of an incumbent and focus training efforts
in these areas.
•a definite asset for wrongful termination lawsuits or claims of prejudice and/or discrimination.
•This is particularly valuable for recruiting as potential employees can obtain a clear
understanding of the job during the interview.

•Provides the Director, as well as co-workers with an understanding and appreciation for the
how the job contributes to the achievement of the organization's goals.
Research Methodology
Objectives of the study:-
To prepare job descriptions of the departments assigned.
Data collection:-
Primary Data:-
The methods can be broadly classified as given below:-
1. Observation: - In this method the individual performing the job are observed and relevant
points are noted. This method is helpful in making detailed profile of the department and the job
profile.
2. Individual interview method: - The interview of employees is a source of information and

helped to obtain effective information in structured form. Certain steps involved in doing personal
interview
• Select the people who would be able to answer question.
• Perform personal interview.
• List the answer down.
3. Group interview method: - In this the individuals performing the similar type of job
are interviewed in a group.
Secondary Data:-
4. Technical conference method: - In this method, all the job related information is gathered from
the experts- usually supervisors, HOD’s and also collected from the existing records.

NURSING DEPARTMENT
Introduction:-
Nursing Department is one of the largest departments with approximately 600 nurses. CARE
Banjara is 325 bedded hospital with 1:1 ratio of nurse to patient. Hospital has 6 wings with ABC
on each floor. 2 nd floor are having ICU, MICU, IMCU, PACU, SICU, Post Cath & Cath Lab.
There are OT”S old, new and general.
Hierarchy:-
G.M. Nursing
Nursing Superintendent
Asst. Nursing Superintendent
Head Nurse/Nursing Supervisor
Ward In charge Shift In charge
Staff Nurse

Job Description -General Manager Nursing
Job Title: - G.M. Nursing
Reports to: - Chief Operation Officer
Purpose: - To administer nursing department for the smooth working of the nursing services
Duties and Responsibilities:-
1. Training and development of the nursing staff

2. Supervision-
(A) Critical-By checking muster working pattern.
(B) Supportive-Actively helping immediate subordinates.
(C) Administration-Policy implementation.
3. Participating in recruitment of staff with HRD.
4. Approving work schedule and time schedule.
5. Preparing policies to upgrade routine.
6. Organizing admission procedure for student of nursing.
7. Evaluation of the performance of subordinate.
8. Maintaining and liasoning.
9. Maintaining discipline.
10. Discussion of plans, policies, problem and achievements with CEO.
11. Ensures welfare of nurses.
Supervisory Responsibility:-
Supervises approximately 600 associates.
Qualifications and skills required:-

MSc. Nursing with 10 to 12 years experience.
Job Description -Assistant Nursing Superintendent
Job Title: - Assistant Nursing Superintendent
Reports to: - General Manager Nursing
Purpose: - Supervises the proper nursing facility in the hospital.

1. Each floor bed to bed rounds with floor supervisor and ward in charge.
2. Planning and approving duty rooster.
3. Checks night instruction book.
4. Collects reports from nursing supervisor.
5. Arrangement for meeting of infection control, quality assurance.
6. Ensure welfare of nurses, hostel, food etc.
7. Educational training.
Supervises Nursing supervisor, ward in charge, shift in charge and staff nurse.

BSc. Nursing with 10 to 12 years experience.
Job Description -Nursing supervisor
Job Title: - Nursing supervisor / Shift supervisor
Reports to: - Assistant Nursing Superintendent.
Purpose: - To supervise the nursing facilities and ensure patient satisfaction.
1. Maintaining discipline in nurses on the floors.

2. Bed to bed rounds daily along with in charge sister.
3. Daily briefing about the sisters.
4. Completes the night instruction book.
5. Preparation of duty rooster.
Supervises sister in charges and staff nurses and house keeping staff.

BSc. Nursing with 6-8 years of experience.
Good communication skills.
Job Description -Sister In charge
Job Title: - Sister In charge / Ward In charge
Reports to: - Assistant Nursing Superintendent / Nursing Supervisor

Purpose: - To supervise staff nurse and their administration.
1. Maintaining cleanliness and orderliness.

2. Bed to bed rounds daily along with nursing supervisor and Asst. Nursing Superintendent.
5. Maintaining inventory of the consumable and non consumable items and ensuring
uninterrupted supply of materials by timely indent and maintaining stocks.
6. Prepare duty schedule of nursing staff.
7. Coordinate activities of other support department ex. Physiotherapy, other refer
departments.
8. Ensure implementation of hospital policies as regard infection control, bed occupancy ,
payments.
Supervises staff nurses and house keeping staff.

BSc. Nursing or GNM with 6-8 years of experience.
Job Description -Staff nurse
Job Title: - Staff Nurse
Reports to: - Sister In charge/ Nursing Supervisor
Purpose: - Care of patient and directly serve patient
1. General, routine nursing care of patient as per clinician’s instruction and general policy. She
normally becomes an active bridge between clinicians and patients
2. To assist clinicians during examination of patients in general, and female patients in particular.
3. To assist while carrying out ward surgery and procedures.
4. Managerial duties like stocking: maintaining adequate supply of consumable items:
maintaining and checking records: transporting patients to referral clinicians etc.
5. Assist or perform procedures like :
a) Collection of blood
b) Catheterization of bladder

c) I.V infusion
d) Antenatal care and post natal care
e) Cardio pulmonary resuscitation
f) First aid
g) Special clinics like diabetes, asthma etc.
6. Educational activity like counseling, health talks to patients, teaching practical skills to
Student nurses.
7. Admit and Discharge patients.
8. Attend out door/field services like camp, blood donation camp and community health
Programmes etc.
9. Some nurses work as “nurse clinicians” as assistants to surgeons during procedures.
Supervises house keeping staff and trainees.

GNM. with good communication skills.

DIETETICS
Introduction:-
Dietetics department is situated on the ground floor or CARE Banjara.This department is newly
formed and consist of six dieticians. The dietetic operations include consulting patients, preparing
diet charts etc.
Hierarchy:-
HOD
Coordinator
Dietician
Job description -HOD Dietetics
Job Title: - HOD Dietetics
Reports to: - Medical Superintendent
Purpose: - To administer Dietetics Department
1. Consultation of out patients.

2. Dietary planning for inpatients at Cardiac, Nephrology and Endocrinology department.
3. Supervises and coordinates the dietician.
4. Training and supervision of Dietician.
5. Overall administration of dietetics department.
6. Posting and duty rooster of dietician.
7. Coordination with other departments.

Administration and supervision of the entire department.

PhD. Or MSc. Nutrition with 5 to 10 years experience
Job description -Coordinator Dietetics
Job Title: - Coordinator Dietetics
Reports to: - HOD Dietetics
Purpose: - Coordination of Dietetics Department

2. Dietary planning for inpatients at cardiac, nephrology and endocrinology department.
3. Supervises and coordinates the dietitian.
4. Training and supervision of Dietician.
5. To assist HOD in administration of dietetics department.
6. Posting and duty rooster of dietician.
7. To assist HOD in coordination with other departments.
8. Executive health checkups
Supervises all the Dieticians, trainees and internees in the department.

MSc. Nutrition with 3 to 5 years experience.
Job description -Dietician
Job Title: - Dietician
Reports to: - Coordinator Dietetics
Purpose: - Operating Dietetics Department

2. Dietary planning for inpatients.
3. Ward rounds two times a day.
4. Planning special meal for inpatients.
5. Preparation for RT feeding.
6. Providing diet charts on discharge from hospital.
7. Follow up.
8. Training and supervision of internees.
9. Executive health checkups
Supervises all trainees and internees in the department.

BSc. Nutrition.

FOOD AND BEVERAGE
Introduction:-
Food and beverages department is situated at the 2nd basement. It deals with services related to
food materials. This department is divided into two sections:-
• Service
• Production
Former deals with food services related to patient, staff, attendees and doctors while the latter deals
with food preparation for patients as well as doctors. Service department comprises of supervisors,
stewards and order takers. Whereas production department comprises of cooks, chefs and utility.
This department is in direct contact with dietetics which provides them diet charts for the patients
and they prepare the food accordingly. Basically there are four types of diets. They are:-
• Normal diet
• Liquid diet
• Semi solid diet
• diabetic diet
Beverages deals with tea, coffee, horlicks, cold drinks etc. There are three dining halls
• Visitor dining hall
• Staff dining hall
• Executive dining hall
There are two kitchens which approximately prepares food for 5000 people per day.
• Hospital Kitchen
• Cafeteria Kitchen .
Hierarchy:-

Manager
Supervisor (service) Supervisor (production)
Order Taker Cooks
Steward Utility
Job Description -Manager
Job Title:- F & B Manager
Reports to :- Chief Operation Officer
Purpose:- To administer catering services
1. Financial Control of dietary department i.e. budgets, records etc.

2. Maintenance of safe food storage practices.
3. Selection, training and supervision of personnel.
4. Supervision of food preparation.
5. Supervision of food services.
6. Scrutinizes daily indent and duty rooster.
7. Menu planning.
Supervises approximately 100 employees.

MBA in Hotel Management with 10 to 12 years experience
Job Description -Supervisors

Job Title:- Supervisors (Food Services)
Reports to:- F & B manager
Purpose:- To supervise Stewards
1. Supervises patient food services.

2. Room services and order taking.
3. Duty allocation of steward and utility.
4. Indenting food services materials from stores.
5. Looks after room clearances.
6. Daily briefing for the staff.
Supervises stewards, utility and order takers. And he is supervised by F & B Manager.

Any graduate with good communication skills and well versed with English and
Regional Languages.
Job Description -Supervisors
Job title:-Supervisors (production)
Reports to:-F&B Manager
Purpose:-To supervise the food preparation and storage.
1. To supervise food preparation for patients, staff, attendees, and doctors.

2. Every day menu planning with dietician and manager.
3. Duty allocation for cooks and chefs.
4. Supervising utility for cleanliness in kitchen, cafeteria, dinning halls, stores etc.
5. Daily briefing of the staff.
6. Indenting for raw materials from stores.
7. Helps the Manager in purchasing vegetables and milk daily.
8. Training chefs for maintaining hygiene.
Supervisory Responsibilities: -
Supervises cooks for quality check and is responsible to Manager.

Qualifications and Skills Required:-
Graduate /Diploma in hotel Management and well versed in English and regional
languages.
Job Description -Steward
Job Title: - Steward
Reports to: - Supervisor service
Purpose: - Smooth services to patients, attainders and staff.
1. Ensures smooth services to patients and attendees in cafeteria and wards.

2. Checks room clearances.
Supervisory Responsibilities: -
Supervised by service supervisor
Qualifications and skills required: -

HSC or SSC with good communication skills and good command over regional
languages.
Job description -chefs
Job Title: - Chef
Reports to: - Food and Beverages Manager
Purpose: - Food preparation for patients, staff and attendees
1. Preparation of food according to the diet charts for patients.

2. Preparation of food according to menu for staff.
3. Maintaining hygienic kitchen.

5-10 years experience in food preparation with diploma in hotel management.

Job description- Order Takers
Job Title: - Order Takers
Reports to: -Supervisor
Purpose: - Collects orders from doctors, attendees and staff in dinning halls
Duties and Responsibilities: -
1. Collects orders in the dinning halls.

2. Collects orders for meetings and parties in auditorium and CLC.
3. Collects orders on phone calls by the patients and staff.

HSC or SSC with good communication skills and well versed in regional languages.
LABORATORY DEPARTMENT
Introduction:-
Laboratory is the place where all type of investigations are conducted. This department is
considered as the backbone of any multi specialty hospital thus proper administration should be
carried out. The laboratory has five sections including a sampling room for collection of all type of
samples. Laboratory department is situated on the first floor of hospital.
Hierarchy:-

HOD
Section Section Section Section Section

Head Head Head Head Head
Hematology Histopathology Microbiology Biochemistry Blood Bank
Pathologist Histopathologist Microbiologist Biochemist
Laboratory
Technician
Job description -HOD Laboratory
Job Title: - HOD Laboratory
Purpose: - To administer and coordinate all the sections of the lab.

1. Control and coordination of the department.
2. Maintaining discipline in the department.
3. Assigning duties to the staff.
4. Regular rounds over the sections of the lab.
5. Cross check of the report before dispatch
6. Training and development of the staff members.
7. Self checking of special investigations.
9. Active participation in infection control meetings.
Supervision of all section of laboratory.

MD (Pathology) with 8 to 10 years experience.
Leadership and good communication skills.
Job description -Head Hematology
Job Title: -Section Head Hematology
Reports to: - HOD Laboratory
Purpose: - To administer and coordinate the Hematology section of the lab.

7. Coordination with other sections of the lab..
8. Solving the complaints of the patients
Supervision of the hematology section of the laboratory.

MD (Pathology) or DCP with 2 to 4 years experience
Job description -Head Histopathology
Job Title: -Section Head Histopathology
Purpose: - To administer and coordinate the Histopathology section of the lab.


7. Coordination with other sections of the lab.
8. Checking the sample received and dispatched from OT.
Supervision of the histopathology section of the laboratory.

MD (Path) or DCP with 2 to 4 years experience.
Job description- Head Biochemistry
Job Title: -Section Head Biochemistry
Purpose: - To administer and coordinate the Biochemistry section of the lab.

Supervision of the Biochemistry section of the laboratory.

MD (Biochemistry) or MBBS MSc Biochemistry with 2 to 4 years experience
Job description - Head Microbiology
Job Title: -Section Head Microbiology
Purpose: - To administer and coordinate the Microbiology section of the lab.

8. Active participation in infection control meetings
Supervision of the Microbiology section of the laboratory.

MD (Path) or MBBS MSc. Microbiology with 2 to 4 years experience
Job description -Phlebotomist (Sampling Room)
Job Title: -Phlebotomist
Reports to: - HOD Laboratory / Section head Hematology
Purpose: - Collection of Blood Samples

1. Determine what blood samples to be collected and select the type of container to be used
appropriate, preservative where required.
2. Check whether the patient is fasting where it is necessary for test
3. If for GTT to test glucose and inform the patient when to come back for next blood
sampling.
4. Inform the time for patient when to come for post breakfast or post lunch sugars
5. Hormones test and other special test patients to be sent to lab for history
6. Properly numbering the containers pertaining to test
7. Urine collection bottles to be given to patients with necessary instructions
8. Dispose the used syringes and needles as per guidelines
9. Maintain cleanliness in sampling room
10. Attend to BT/CT test for out patients
11. Handover the samples and requisition to the night duty technician in bio chemistry /
hematology.

BMLT or DMLT with good communication skills.

Job description -Hematology Technician
Job Title: - Laboratory Technician
Reports to: - Section head Hematology
Purpose: - Receiving and verifying blood samples.
1. Receive and verify blood samples

2. Enter relevant particular in IP and OP registers.
3. Process the samples and generate test results.
4. Quality control e.g. Maintain equipments, use controls, periodically prepare reagents and
stains etc.
5. Special hematology test as requested to specify for each test.
6. Dispatch results for printing
7. Inform test results over telephone as and when complete.
8. Collect blood smears for MP and perform test like BT/CT, HB etc bed side.
9. File reported slides (P.smear and bone marrow).
10. Assist the coordinator in indenting materials in daily and monthly statistics & in stock
maintenance.
11. Consult pathologist on abnormal results and blood smears.

Job description -Histopathology Technician
Reports to: - Section head Histopathology
Purpose: - Identification of samples and specimens.
Duties and Responsibilities:-.
1. Receive identification of sample, identification with corresponding requisition.

2. Entry of relevant particulars of the samples with unique identification no., after verifying
the patient’s particular of samples with the corresponding requisition.
3. Cytology samples, fluids etc. are to be immediately processed.
4. To check the fixative in the specimen received for the histopathology examination.
5. To note down details of gross examination as dictated by pathologist.
6. To process, embed, cut and stain the tissues actions for routine examination.
7. To dispatch the signed reports to the dispatch counter.

8. To preserve the remaining specimens.
9. To file glass slides and paraffin blocks.

Job description -Biochemistry Technician
Reports to: - Section head Biochemistry
Purpose: -Routine clinical chemistry test.
1. Perform assay of routine clinical chemistry tests, hormones and special tests.
2. Maintenance of daily register of special tests.
3. To help QM- Quality control as and when required
4. Separation and sorting samples.
5. Receiving and verifying samples and requisitions and entry of relative data in registers.
6. Preparation of reagents.
7. Interactions with patients, nurses and doctors incase of any doubt regarding specimens or
reports.
8. Watch on dispatch of reports in time.

Job description -Microbiology Technician
Reports to: - Section head Microbiology
Purpose: - Receipt, Process and Dispatch of samples.
1. Receiving samples, verifying and entering the details into registers.

2. To centrifuge all samples for serological tests and stores serum samples in the refrigerators
for special tests.
3. To process culture samples.
4. To prepare slides for wet films, hanging drop KOH examinations.
5. To perform routine serological tests daily and enter the result into the registers.
6. To dispatch all reports to the main laboratory after completion of tests.
7. To prepare various media regularly and to ensure adequate stock is maintained in
refrigerator.
8. To help prepare the list of materials required for indenting.
9. To receive materials from the materials department and enter them in the stock registers.
10. To maintain temperature chart of incubators.
11. To answer phone calls.
12. To check and discard samples, inoculated culture plates, bottles, culture test tubes etc. for
autoclaving before final disposal.
13. To assist in collection of statistics and preparation of monthly report.
14. To keep instruments clean.

Job description -Biochemist
Job Title: - Biochemist
Purpose: - Receipt, Process and Dispatch of samples.
1. To perform assay of routine clinical chemistry parameters, hormones and other special
tests.
2. Receiving and verifying samples and requisitions and entry of data in registers.
3. Separations and sorting out samples.
4. To inform one week ahead, section head, regarding indent for supply of any kit.
5. Maintenance of registers of routine and special tests and updating the new test.
6. Participation in teaching programme.
7. To maintain hormone and electrophoresis registers and prepare monthly statement and
statistics.
8. To look after the maintenance of equipments assigned.
9. To make entries in day books as an one material is received and as and when issues
received.
10. Prepare statistics of the test done in the department.
11. Watch on dispatch reports in time.

12. To interact with patients, nurses and doctors in case of any doubt regarding specimens or
reports.

MSC-Biochemistry with 2-3 years experience & good communication skills.
Blood Blank
Introduction:-
Blood bank is situated on the first floor of the Care Hospital. It is a part of laboratory department
where the blood is arranged by the replacement and in emergency.
They collect and store whole blood not the components.
Hierarchy:-

Section
Head
Technicians Staff Nurse
Trainees
Job description -Head Blood Bank
Job Title: -Section Head Blood Bank
Purpose: - To administer and coordinate the Blood Bank of the lab.

6. Self checking of Blood samples, blood units regularly.
7. Coordination with other department of the Hospital
8. Counseling and convincing the donors.
9. Preparing monthly statistics and maintaining records.
Supervision of the Blood Bank of the laboratory.

MD (Pathology) or DCP with 2 to 4 years experience
Job description -Blood bank Technician
Job Title: - Lab technician
Reports to: - Section head Blood bank

Purpose: - Collection, process, storage and dispatch of Blood Samples as and when
required.
1. Collection of blood samples and recording in appropriate registers.

2. Blood group matching, bleeding and cross matching.
3. Maintenance of records of blood issued.
4. Blood arrangement before procedures in the OT.
5. Properly numbering the containers pertaining to test.
7. Maintain records of the dispatch reports, billing, sample collection, blood groups etc.
8. Maintain cleanliness in sampling room.
9. Stock maintenance and indenting.
10. Handover the samples and requisition to the night duty technician

Job Description -Staff Nurse
Reports to: - Section head Blood bank
Purpose: -Bleeding, sample collection and recovery of patient.
1. Collection of blood samples and recording in appropriate registers.

2. Maintenance of records of bleeders.
3. Sedating the patient before bleeding.
4. Watch for recovery after bleeding.
5. Watch for any allergic reactions.
7. Maintain cleanliness in sampling room.
8. Stock maintenance and indenting.

GNM with good communication skill.

NON INVASIVE LABORATORY
Introduction:-
Non invasive lab is situated at the first floor of Care Banjara. The procedures conducted are ECG,
Echo, TMT, HOLTER 1st & 2nd, PFT & Uroflometer. The inflow of patient is from OPD, IPD,
referrals & health checkups. The equipments used work superficially for the diagnostic purposes.
Hierarchy:-

HOD Consultan
ts
Lab Technicians
PRE
Job Description –HOD [ NI Labs ]
Job Title: - HOD (non invasive labs)
Reports to: - Medical Director
Purpose: - To Administer and Supervise NI labs Department.
1. Controls and coordinates activities of NI labs.

2. Regulates the maintenance of records.
3. Monitors over the procedure and discipline of the staff.
4. Counseling to the patients.
Supervises the technicians and staff in the NI labs.

MD/Cardiologist with 5-10 years of experience.
Job Description -NI lab Technician

Job Title: - Lab technician
Reports to: - HOD
Purpose: - To perform and assist various procedures in the NI labs.
1. To take appointments before the procedures.

2. To inform the consultants about the patients.
3. Explains the procedures to the patients as per the appointments.
4. To prepare the printed reports.
5. To maintain the record of the procedures.
6. To inform the maintenance regarding any fault in the equipments.
7. Preparing the patient before the procedures.

HSC + Diploma (ECG technician) and minimum work experience.
Internal Audit
Introduction: -
Internal auditing is the department situated in the corporate office which is an independent
objective assurance and advisory activity designed to add value and improve an organization’s
operations.
The objective of internal audit is as follows:-
• Effectiveness and efficiency of operations.

• Reliability of financial reporting.
• Compliance with applicable laws and regulation.
• Safe guarding of assets.
Hierarchy:-
Manager
Senior Executive
Unit In charge
Junior Executive
Job Description of Manager Internal Audit
Job Title: - Manager Internal Audit
Reports to: - CFO (Chief Financial Officer)
Purpose: - To manage and coordinate internal audit department with given protocols.

1. Monitoring all the centers of the hospital according to the tariff, packages and non-
packages
2. Checking of the daily reports.
3. Monitoring the surgical procedures of the cath lab.
4. Preparing weekly and monthly reports.
5. Arrangements of surprise audits.
6. Checking of returns and cancellation in pharmacy, billing, IP & OP pharmacy, Purchase,
stores, Materials, canteen etc.
7. Arrangements of Internal training and development sessions of the executive level staff.

MBA (Finance) or M.com with 5-8 years experience in auditing.
Job Description of Senior Executive
Job Title: - Senior Executive
Reports to: - Manager
Purpose: - To prepare MIS reports and Unit checking.
1. Monitoring all the centers of the hospital according to the tariff, packages and non-
packages
2. Preparing of the daily reports.
3. Monitoring of the various units.
4. Routine monitoring of pharmacy indents stocks, billing, canteen purchases, ambulance bills
and petrol bills etc.
6. Assist in internal training programmes.

Job Description -Unit In-charge
Job Title: - Unit In charge

Reports to: - Senior Executive
Purpose: - To review the daily routine activities of the unit.
1. Monitoring the unit according to the tariff, packages and non-packages

2. Preparing of the daily reports.
and petrol bills etc.

Job Description -Junior Executive
Job Title: - Junior Executive
Reports to: - Senior Executive
Purpose: - To review the daily routine activities of the unit.
1. Assisting the senior executive monitoring the unit according to the tariff, packages and
non-packages
2. Helps in collecting the information for preparing of the daily reports.
and petrol bills etc when assigned.

B.com with 1-2 years experience in auditing.
ADMINISTRATION
Introduction:-
Administration, on a planned and scientific basis, is necessary for the smooth running of every
organization. A hospital is no exception to this fundamental rule.
For the direction and running of hospital the health personnel also need combination of
administrative understanding, and skills. Administration department is situated on the forth floor of
the CARE Banjara.
Hierarchy:-

Chief hospital
Administrator
Hospital Administrator
AGM Hospital Administration
Senior Manager Administration
Manager Administration
Lobby Manager
Asst. Manager Administration
Job Description- Chief Hospital Administrator
Job Title: - Chief Hospital Administrator
Reports to: - COO
Purpose: - TO administer and coordinate various activities in the hospital

1. Overall in charge of all the activities of the hospital/department.
2. Coordinates with other departmental HOD’s.
3. Monitor key result areas and objectives of the department.
4. Meeting the statutory requirements.
5. Patient concession screening.
6. Deals with the legal issues related to patients.
7. Strategic planning of various facilities in the hospital.
8. Attending to staff grievances.
9. Recruitment, training and development of staff in the department.
Over all administration of the hospital.

MBBS and MBA (Hospital Administration).
Job Description- Hospital Administrator
Job Title: - Hospital Administrator /G.M. Administration
Reports to: - Chief Hospital Administrator
Purpose: - Monitoring all functions of department and staff.
1. Responsible for day to day operations.

2. Coordinate with other departments.
3. Responsible for all ICU’s.
4. Posting and duty rooster of Resident Doctors.
5. Handling Patient/attendant grievances.
6. Handling staff grievances.
7. Recruitment, training and development of staff in department
Senior manager, manager, executives in the department.

MBBS and MBA (Hospital Administration)
Job Description- Assistant General Manger Administration

Job Title: - General Manager Administration / Associate Hospital Administrator
Reports to: - Chief Hospital Administrator / Hospital Administrator
Purpose: - Coordination and control of various department of hospital.
1. Daily rounds of all floors and interacting with patient and attendants.
2. To monitor the discipline of PRE’s, House keeping staff and residents.
3. To get feedback from PRE’s and responds.
4. To assist Hospital Administrator in preparing monthly duty rooster of residents.
5. To monitor day to day duties of the residents.
6. To resolve in conjunction with Hospital Administrator any complaint from different floors.
7. To assist Hospital Administrator in organizing every day HOD meeting.
8. Coordinating departmental meeting, quality control meeting, mortality and morbidity
meeting.
9. Implementation of various programs.
10. Arrangement of camp by business Development Company.
11. Initiate different protocols.
12. Day to day functioning of clinics.
Supervises departmental staff.

MBA (Hospital Administration)
Job Description- Manger Administration
Job Title: - Manager Administration
Reports to: - Hospital Administrator
Purpose: - Coordination and control of various department of hospital.

1. Punctuality and discipline of staff.
2. Coordination between consultants, Doctors and Laboratory.
3. Coordination of HOD’s.
4. Interacting with staff.
5. Monitor cathlab and coordinate process.
Supervises departmental staff.

MBA (Hospital Administration)
Job Description -Lobby Manger Administration
Job Title:- Lobby Manager Administration
Reports to :- Hospital Administrator / AGM Administration
Purpose:- Supervises the work of the OP Reception. IP Reception, Helpdesk, all the blocks,
consultant cabin and lobby area regularly.
1. To organize day to day activities of out patient and inpatient reception.

2. To monitor punctuality and discipline of the staff working in all the reception.
3. Resolving complaints/ problems in his area of work.
4. Posting and duty rooster of the PRE’s.
5. Training and development of staff in the department.
6. Ensuring smooth functioning of the out patient department.

MBA or PGDHM.
Job Description- Assistant Manager Administration
Job Title:- Assistant Manager Administration
Reports to: - Manager Administration
Purpose: - Provide administrative support to a department and/or Manager. Duties include general
clerical, receptionist and project based work. Project a professional company image through in-
person and phone interaction

1. Answer telephones and transfer to appropriate staff member.
2. Meet and greet clients and visitors.
3. Create and modify documents using Microsoft Office.
4. Perform general clerical duties to include but not limited to: photocopying, faxing,
mailing, and filing.
5. Maintain hard copy and electronic filing system.
6. Sign for and distribute UPS/Fed Ex/Airborne packages.
7. Research, price, and purchase office furniture and supplies.
8. Coordinate and maintain records for staff office space, phones, parking, company credit
cards and office keys.
9. Setup and coordinate meetings and conferences.
10. Maintain and distribute staff weekly schedules.
11. Collect and maintain PC inventory.
12. Support staff in assigned project based work. Other duties as assigned.
13. To procure daily MIS report.
14. Posting duty rooster of PRE working in Administration.

MBA
CATHLAB
Introduction:-
Cathlab is situated in the basement. It consists of cathlab surgical section and post cath. Cathlab
surgical section includes two OT’s.
• For Cardiac procedures like CABG, Cor Angio, PTCA, IABB etc.
• For Pace makers, angioplasty etc.
Daily 10-15 procedures are conducted which also include emergency.
Post Cath includes the care of patient after procedures.
Hierarchy:-

Consultant
HOD
s
Coordinator Nursing supervisor
Lab Technician
Sister In charge
Stores Keeper
Staff Nurse
Data entry operator
Job Description- HOD Cath lab
Job Title: - HOD Cath lab
Purpose: - To administer and coordinate cath lab department.
1. Perform the procedures in the Cath lab.

4. Regular rounds over the sections of the lab.
5. Cross check of the report before dispatch.
6. Training and development of the junior doctors.
Supervision of the Cath lab department.

MS (Cardiology) with 8 to 10 years experience.
Job Description of Consultants
Job Title: - Consultants
Purpose: - To perform procedures in the cath lab.
1. Perform the procedures in the cath lab.

2. Maintaining discipline in the OT.
3. Regular rounds of the preoperative and post operative patients.
Supervision of the staff during the procedure.

MS (Cardiology) with 5-10 years of experience.
Job Description -Coordinator
Job Title: - Coordinator
Reports to: - HOD Cath lab.
Purpose: - To coordinate all the activities and procedures in the cath lab.
1. Counseling the patient before the procedures.

2. Explaining the different packages to the patients and attendees.
3. Preparing the list next days procedures.
4. Informing the consultants about the appointments and procedures.

5. Preparing duty rooster and procedures.
6. Coordination with maintenance for the faulty equipments.
7. Shifting of the patients after procedures.
8. Checking of the clearance at the time of discharge.
Supervises the technicians and storekeepers.

Graduate in any stream with 1-2 years of experience in hospital.
Good Communication skills and well versed in regional in regional language.
Job Description- Lab Technician
Job Title: - Cath lab technician
Reports to: - Coordinator
Purpose: - To assist in the procedures in the cath lab.
1. Assisting the procedures like CABG, COR Angio, PTCA etc.

2. Informing the coordinator for maintenance about the equipments.
3. Assist in the preparation of OT for procedures.
4. Maintenance of cleanliness in the OT.
5. Maintaining records of the CD’s of the procedures.
6. Properly dispatch of the CD’s to the patients.
7. Preparing monthly records of the CD’s

Graduate with diploma in cath lab technician with work experience of 1-2 years in
the cath lab.
Job Description -Store Keeper
Job Title: - Cath lab store keeper
Purpose: - To maintain the stock of the cath lab for the procedures.

1. Entry of all the procedures in the Cath lab.

2. Billing of the replacements to the cath lab OT.
3. Replacing of the stock materials when used in procedures.
4. Maintenance of stock in the store.
5. Maintaining records of the CD’s of the procedures.

Graduate / diploma in pharmacy lab.
Job Description- Data entry Operator
Job Title: - Cath lab Data entry Operator
Purpose: - Preparing the final reports.
1. Preparing of the final reports as guided by consultants

2. Takes appointments on phone calls and informs to the coordinator.

Graduate with knowledge of computer operations.
Job Description- Nursing supervisor
Job Title: - Nursing supervisor / Shift supervisor
Reports to: - Assistant Nursing Superintendent.
Purpose: - To supervise the nursing facilities and ensure patient satisfaction.
1. Maintaining discipline in nurses on the floors.

2. Bed to bed rounds daily along with in charge sister.

5. Preparation of duty rooster.
Supervises sister in charges and staff nurses and house keeping staff.

BSc. Nursing with 6-8 years of experience.
Job Description- Sister In charge
Job Title: - Sister In charge / Ward In charge
Reports to: - Assistant Nursing Superintendent / Nursing Supervisor
Purpose: - To supervise staff nurse and their administration.
1. Maintaining cleanliness and orderliness.

2. Bed to bed rounds daily along with nursing supervisor and Asst. Nursing
Superintendent.
5. Maintaining inventory of the consumable and non consumable items and ensuring
uninterrupted supply of materials by timely indent and maintaining stocks.
6. Prepare duty schedule of nursing staff.
7. Coordinate activities of other support department ex. Physiotherapy, other refer
departments.
8. Ensure implementation of hospital policies as regard infection control, bed occupancy ,
payments.
Supervises staff nurses and house keeping staff.

BSc. Nursing or GNM with 6-8 years of experience.
Job Description- Staff nurse

Reports to: - Sister In charge/ Nursing Supervisor
Purpose: - Care of patient and directly serve patient
1. General, routine nursing care of patient as per clinician’s instruction and general policy.
She normally becomes an active bridge between clinicians and patients
2. To assist clinicians during examination of patients in general, and female patients in
particular.
3. To assist while carrying out ward surgery and procedures.
4. Managerial duties like stocking: maintaining adequate supply of consumable items:
maintaining and checking records: transporting patients to referral clinicians etc.
5. Preparation of OT and patient.
6. Educational activity like counseling, health talks to patients, teaching practical skills to
7. Student nurses.
8. Admit and Discharge patients.
9. Some nurses work as “nurse clinicians” as assistants to surgeons during procedures.
Supervises house keeping staff and trainees.

GNM. with good communication skills.
Physiotherapy Department
Introduction:-
The physiotherapy department is one of the most important required in a multispeciality hospital.
This department is concerned with the rehabilitation of the patient. The physiotherapy department
is situated on the ground floor .There are seven Physiotherapist working in two shifts.
Hierarchy:-

HOD
Senior Physiotherapist
Junior Physiotherapist
Job description -HOD Physiotherapy
Job Title: - HOD Physiotherapy
Reports to: - HOD Orthopedics
Purpose: - To administer and Supervise smooth working of Department

2. Control and coordination of physiotherapy department.
4. Posting and duty rooster for the department.
5. Counseling and guidance of patient and staff.
6. Making regular ward rounds.
7. Training and supervision of departmental staff.
Supervision of physiotherapy department

MPT with 5-7 years experience.
Job description- Senior Physiotherapy

Job Title: - Senior Physiotherapist
Reports to: - HOD Physiotherapy
Purpose: - Care and rehabilitation of the patient.

2. Managing In patients, out patients and referrals for physiotherapy.
3. Rehabilitation of patient with Neurological, Musculo-skeletal and cardiac problems
4. Maintaining records of patients.
5. Follow up of IPD patients.
6. Managing emergency.
7. Counseling and guidance of patient.
9. Informing the maintenance of equipments.
10. Indenting of materials for department.
Supervision of Junior Physiotherapists.

BPT with 2-4 years experience.
Job description -Junior Physiotherapy
Job Title: - Junior Physiotherapist
Reports to: - Senior Physiotherapist
Purpose: - Care and rehabilitation of the patient.

2. Managing In patients, out patients and referrals for physiotherapy.
3. Rehabilitation of patient with Neurological, Musculo-skeletal and cardiac problems
4. Maintaining records of patients.
5. Follow up of IPD patients.
6. Managing emergency.
7. Counseling and guidance of patient.
9. Informing the maintenance of equipments.
10. Indenting of materials for department.

Supervision of Junior Physiotherapists.

BPT with 2-4 years experience.
Human Resource Department

Introduction:-
Organizations are made up of people and function through people. Without people organizations
cannot exist. The resources of men, money, materials and machinery are collected, coordinated and
utilized through people to achieve objective of organization. Thus HR department is the planning
of these resources.
According to Flippo, HRM is- The planning, organization, directing and
controlling of the procurement, development, compensation, integration, maintenance and
reproduction of human resources to the end that individual, organization and societal objectives
are accomplished.

The activities of HR department include Job analysis, job requirements,
manpower recruitment, induction / orientation of staff, performance appraisal, training and
development. Time office, wage and salary administration, exit interviews etc.
Hierarchy:-
Sr.
Manager
Senior Executive
Junior Executive
Data entry Operator
Job Description- Senior Manager HR
Job Title: - Senior manager HR
Report to: - General Manager HR
Purpose: - To ensure personnel and human resource functions are to be carried out to meet
organizational objectives.
1. Monitoring all the functions of the department staff.

2. Accept resignations and monitor till the closure of full and final settlement.
3. Handle pay revisions, promotions, transfers periodically.
4. Organize seminars, workshops, conducting internal and external training to staff.
5. Conducting meeting and functions.
6. MIS
7. Conducting exit interviews at time of separation of associates.
8. Preparation of daily reports about resignations, new joinees, transfers, leave etc.
9. Performance appraisals of other departments.

10. Communicate various statutory and non statutory benefits modified by the
governmental organization.
11. Relevant records collection of the contract labors.

MBA (HR) with work experience of 5-10 years and good communication skills.
The senior manager has to deal with all sorts of problems so he should be
energetic, enthusiastic and should have immense patience so as to solve the
problem in a practical way.
Job Description -Senior Executive
Job Title: - Senior Executive
Report to: - Senior manager (HR)
Purpose: - To perform the activities of the department as assigned
1. Handling of resignations and new joining formalities.

2. Will be handling all matters related to nursing staff full and final settlements, over time
payments, leave update in registers, maintaining original certificate, shifts, overtime
payments.
3. Assisting the senior manager in pay roll process.
4. Generate attendance report, late coming report, canteen deductions, LOP statements etc.
5. Prepares Pay roll, salaries statement and bank statements.
6. Arrange for full and final settlements on the day of his/ her leaving the organization.
7. Solving the quarries of the employees regarding leaves, payments, OT’s etc of different
departments.

MBA (HR) with work experience of 2-5 years.
Good communication skills and should be well versed with computer operations.
Job Description -Junior Executive
Job Title: - Junior Executive
Report to: - Senior Manager (HR)

1. Collects the previous day data from swipe machine and post the same into the system.
2. Generates late coming reports.
3. Collects all leave applications and update the attendance in the system.
4. Update attendance in the system for all cases where they have not swiped and entered
attendance in the register, permission taken.
5. Generates attendance report for all settlements cases.
6. Preparation of ID cards for staff.
7. Provide daily report to head of the department for habitual late comers, absentees and
leave status of staff.

MBA (HR) with / without work experience.
Good communication skills and skillful use of MS office.
Job Description -Data Entry Operator
Job Title: - Data Entry Operator
Report to: - Senior Manager (HR)
1. Preparation of certificate like service, salary, experience etc.

2. Collection and compiling the data in the hard as well as soft copies.
3. Filing of the data of employees.
4. Indenting of the materials required in the department.
5. Performing the activities assigned by the senior manager

Any graduate with excellent computer skills.

Observations
• CARE Banjara provides its Associates better working condition.
• Training & development of Associate is by CARE foundation for the future growth of
Associate.
• The 1:1 nurse to bed ratio is there which is quiet good.
• Patients are given highest privilege.
• There is lack of coordination between departments like nursing, lab, dietetics etc.

• Communication in patients and staff is weak due to language problem.
• Turn over rate of staff is high on observation.
• The dietetics department is congested that means the ergonomics are not proper.
• A kitchen dietitian is lacking in the food and beverages department.
• Only one food and beverages manager for Hyderabad twin cities.
• Size of the kitchen is small.
• Training and development of the kitchen staff is not proper.
• Language problem with the kitchen staff.
• Coordination with the other department is not proper.
• Wastage of food is high in the hostels.
• Administrative incompetence in the Blood bank.
• Delay in generating of printed reports by the laboratory department.
• Smooth working condition good coordination is observed in NI labs, Administration,

Internal Audit, Hr department and Cath Lab.
• Physiotherapy department is isolated in the hospital.
• Equipments are outdated and insufficient in the Physiotherapy department.
Suggestions
• Appointments of the staff that are well versed in regional as well as common languages like
Hindi and English. Apart from that training sessions should be there for common
languages.
• Proper exit interviews should be arranged & it should be made compulsory. If any qualified
staff is leaving then conditions should be planned up to certain extent that he/ she shouldn’t
go and necessary changes should be made after evaluation of the working conditions and
procedure.

• More space should be allotted to the dietetics department as it is also one of the direct
interactions with the patient.
• A separate kitchen dietitian should be appointed.
• A cold storage is necessary for the kitchen. Apart from this we have also observed that
there is wastage of food in the hostels so for that refrigerator should be provided in hostels.
• For intradepartmental in-coordination strict rules should be made for all the employees as
well as the concerned head should be trained for proper administration. Delegation of
appropriate authority and responsibility to the concerned head.
• Time limit should be justified & described about each type of reports & should be
generated accordingly. The reports generation in the lab should be fast.
• The physiotherapy department should be situated at a place which should not look isolated
from the main building of the hospital & should be accessible easily from every department
of the hospital.
• Physiotherapy department should be made well equipped with modern equipments the size
of the department should be increased with proper cubical separation for the patient privacy
.
Executive Summary
Objective:-
To prepare job description of various department in care hospital.
Design :-
For the efficient use of human resource, job analysis is done by proper job
description.

Setting:-
Care hospital in Banjara unit.
Results:-
Department covered for the preparation of job description were Nursing, Dietetics,
Food and Beverages, Laboratory, Blood bank, NI Labs, Internal Audit, Administration, Cath Lab,
Physiotherapy, Human resource. However job description and specification was observed only in
few departments. This shows that the work is not properly defined.
The job summary in the hospital must be defined and specified according to abilities
to prevent haphazard and over work load in the department. Job description also defines the
limitations in the jobs.
Conclusion
Job descriptions are the factual statement of the work entitled. It is descriptive in nature and
defines the purpose and scope of the job. It tells us what is to be done, how is to be done and why?
The main objective of the job description is to differentiate one job from other and to set out its
outer limits. It forms the basis of performance appraisal and HR development. Thus the Job
description are prepared of various departments as per protocol in CARE Banjara unit.

BIBLIOGRAPHY
References:-
• HRM in hospital – R C Goyal
• Hospital planning – B M Sakharkar.

• Effective Hospital Management – Pragna Pai.
• Human Resoource Management – Robbins
Search Engines:-
• www.careorg.com
• www.vrsorg.com
• www.google.com

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A Project Report

A dissertation submitted in the partial fulfillment of

INSTITUTE OF MANAGEMENT STUDIES

SUBMITTED TO: SUBMITTED BY

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

For a MANAGEMENT student, this power of knowledge is unattainable unless an element

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Date: 5/07/2007 Dr.Vishal Jaiswal

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

They believe that:

• A patient is the most important person in our hospital.

• To nurture a new generation of professionals of life-long commitment, dedication,

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

• To provide quality medical care at an affordable price, delivered with compassion,

• Practice: Practice medicine as an integrated team of compassionate, physicians, scientists

The Core Principle:-

“Putting the patient first;

“Compassion Concern Care”

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

The multi specialty services includes

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

CARE The Logo:-

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Objectives of the study:-

To prepare job descriptions of the departments assigned.

The methods can be broadly classified as given below:-

2. Individual interview method: - The interview of employees is a source of information and

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Asst. Nursing Superintendent

Head Nurse/Nursing Supervisor

Ward In charge Shift In charge

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Job Title: - G.M. Nursing

Reports to: - Chief Operation Officer

Duties and Responsibilities:-

1. Training and development of the nursing staff

Qualifications and skills required:-

Job Description -Assistant Nursing Superintendent

Job Title: - Assistant Nursing Superintendent

Reports to: - General Manager Nursing

Purpose: - Supervises the proper nursing facility in the hospital.

Duties and Responsibilities:-

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Qualifications and skills required:-

Job Description -Nursing supervisor

Job Title: - Nursing supervisor / Shift supervisor

Reports to: - Assistant Nursing Superintendent.

Purpose: - To supervise the nursing facilities and ensure patient satisfaction.

Duties and Responsibilities:-

1. Maintaining discipline in nurses on the floors.

Qualifications and skills required:-

Job Description -Sister In charge

Job Title: - Sister In charge / Ward In charge

Reports to: - Assistant Nursing Superintendent / Nursing Supervisor

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Duties and Responsibilities:-

1. Maintaining cleanliness and orderliness.