JENNIFER LYNN LACERTE

22 Prospect St. Pembroke NH 03275 (603) 370-2878 jennifer.lacerte@gmail.com

Objective:
College graduate and current retail shop coach is seeking to continue to grow in the retail category by
becoming a Store Manager for American Eagle.

Education:
Bachelor of Science in Marketing
Plymouth State University, Plymouth, NH
May 2008

Related Skills:
Visual Merchandising, Macintosh OS, Windows OS, Microsoft Office Suite and Adobe Creative Suite
Proficient

Experience:
Sears Holdings Corporation, Nashua, NH
Lands' End Lead, May 2009- Current
Train, coach and schedule a staff of approximately 13 consultative sales associates. Uphold high standards
for customer service and satisfaction by supporting sales team as well as dealing with complex customer
issues. Accountable for achieving monthly shop sales and KPI goals while keeping staff informed of daily
financial operations. Oversee and implement shop resets, markdowns, inventory and stock.

New England Plumbing and Heating, Hooksett, NH

Office Assistant, January 2009-June 2009
Manage office duties under owner and operator which include, but are not limited to: payroll, billing,
receiving and basic office functions as well as larger projects such as reconciling five years of books.

The Balsams Grand Resort and Hotel, Dixville Notch, NH

Food and Beverage Intern, May 2008-August 2008
Attended to guests needs as the Room Service Attendant, assisted in the Main Dining Room and Tavern
when needed, as well as participated in classes focused in the multiple facets of the hospitality industry.

Plymouth State University Hartman Union Building, Plymouth, NH

Building Manager, December 2007-May 2008
Office Assistant, October 2003-May 2008
Supported administrative and student staff, as well as attended to all needs of building patrons, facilitated
change-overs for large scale events and maintained the building during nights and weekends.

Kohl’s, Tilton, NH
Softlines Sales Assistant, August 2007-May 2008
Aided customers in focused areas such as: the misses department, jewelry counter, main registers, and
customer service and helped by maintaining, merchandising, resetting, and signing department as a team.

Target, Concord, NH
Softlines Team Member, June 2006-February 2008
Assisted as a member of the Softlines team to maintain, merchandise, sign and reset the store while attending
to the customers needs in areas such as jewelry, fitting rooms, point of sales, and Hardlines.