ActiveSync Troubleshooting Utility version: 4.5.5096.

0
Date/Time: 2010/09/15-14:39:33.709
Analysis started
Operating system has been qualified as Windows XP (Home or Professional) SP1 or
greater
Current operating system is supported
Current version of IE is supported
ActiveSync version found is 4.5.5096
Outlook 0 found
To synchronize e-mail, calendar appointments, and contacts with your PC, Microso
ft Outlook XP (or later) must be installed
Exchange server not found in Outlook profile
PC is not qualified
RNDIS driver has been detected.
Net start - %s
Net start - These Windows services are started:
Net start -
Net start - Application Layer Gateway Service
Net start - Avira AntiVir Guard
Net start - Avira AntiVir Scheduler
Net start - COM+ Event System
Net start - COM+ System Application
Net start - Computer Browser
Net start - Cryptographic Services
Net start - DCOM Server Process Launcher
Net start - DHCP Client
Net start - Distributed Link Tracking Client
Net start - Distributed Transaction Coordinator
Net start - DNS Client
Net start - Error Reporting Service
Net start - Event Log
Net start - Fast User Switching Compatibility
Net start - Help and Support
Net start - IPSEC Services
Net start - Logical Disk Manager
Net start - Network Connections
Net start - Network Location Awareness (NLA)
Net start - NVIDIA Display Driver Service
Net start - Plug and Play
Net start - Print Spooler
Net start - Protected Storage
Net start - Remote Access Connection Manager
Net start - Remote Procedure Call (RPC)
Net start - Remote Registry
Net start - Secondary Logon
Net start - Security Accounts Manager
Net start - Server
Net start - Shell Hardware Detection
Net start - SSDP Discovery Service
Net start - System Event Notification
Net start - Task Scheduler
Net start - TCP/IP NetBIOS Helper
Net start - TeamViewer 5
Net start - Telephony
Net start - Terminal Services
Net start - Themes
Net start - UI Assistant Service
Net start - VMware Authorization Service
Net start - VMware DHCP Service
Net start - VMware NAT Service
Net start - VMware Virtual Mount Manager Extended
Net start - WebClient
Net start - Windows Audio
Net start - Windows Firewall/Internet Connection Sharing (ICS)
Net start - Windows Image Acquisition (WIA)
Net start - Windows Management Instrumentation
Net start - Windows Time
Net start - Windows User Mode Driver Framework
Net start - Wireless Zero Configuration
Net start - Workstation
Net start -
Net start - The command completed successfully.
Net start -
Route - ========================================================================
===
Dumping Route information
Route - Interface List
Route - 0x1 ........................... MS TCP Loopback interface
Route - 0x2 ...00 50 56 c0 00 08 ...... VMware Virtual Ethernet Adapter for VMne
t8
Route - 0x3 ...00 50 56 c0 00 01 ...... VMware Virtual Ethernet Adapter for VMne
t1
Route - 0x4 ...00 0a cd 14 51 63 ...... Realtek RTL8139 Family PCI Fast Ethernet
NIC - Packet Scheduler Miniport
Route - 0x5 ...00 22 15 20 c0 b9 ...... Atheros AR8121/AR8113/AR8114 PCI-E Ether
net Controller - Packet Scheduler Miniport
Route - 0x10007 ...80 00 60 0f e8 00 ...... Windows Mobile-based Device
Route - ========================================================================
===
Route - ========================================================================
===
Route - Active Routes:
Route - Network Destination Netmask Gateway Interface Met
ric
Route - 0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.20
20
Route - 10.0.0.0 255.0.0.0 10.116.10.1 10.116.10.20
1
Route - 10.116.10.0 255.255.255.0 10.116.10.20 10.116.10.20
20
Route - 10.116.10.20 255.255.255.255 127.0.0.1 127.0.0.1
20
Route - 10.255.255.255 255.255.255.255 10.116.10.20 10.116.10.20
20
Route - 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1
1
Route - 169.254.2.0 255.255.255.0 169.254.2.2 169.254.2.2
30
Route - 169.254.2.2 255.255.255.255 127.0.0.1 127.0.0.1
30
Route - 169.254.255.255 255.255.255.255 169.254.2.2 169.254.2.2
30
Route - 192.168.1.0 255.255.255.0 192.168.1.20 192.168.1.20
20
Route - 192.168.1.20 255.255.255.255 127.0.0.1 127.0.0.1
20
Route - 192.168.1.255 255.255.255.255 192.168.1.20 192.168.1.20
20
Route - 192.168.11.0 255.255.255.0 192.168.11.1 192.168.11.1
20
Route - 192.168.11.1 255.255.255.255 127.0.0.1 127.0.0.1
20
Route - 192.168.11.255 255.255.255.255 192.168.11.1 192.168.11.1
20
Route - 192.168.72.0 255.255.255.0 192.168.72.1 192.168.72.1
20
Route - 192.168.72.1 255.255.255.255 127.0.0.1 127.0.0.1
20
Route - 192.168.72.255 255.255.255.255 192.168.72.1 192.168.72.1
20
Route - 224.0.0.0 240.0.0.0 10.116.10.20 10.116.10.20
20
Route - 224.0.0.0 240.0.0.0 169.254.2.2 169.254.2.2
30
Route - 224.0.0.0 240.0.0.0 192.168.1.20 192.168.1.20
20
Route - 224.0.0.0 240.0.0.0 192.168.11.1 192.168.11.1
20
Route - 224.0.0.0 240.0.0.0 192.168.72.1 192.168.72.1
20
Route - 255.255.255.255 255.255.255.255 10.116.10.20 10.116.10.20
1
Route - 255.255.255.255 255.255.255.255 169.254.2.2 169.254.2.2
1
Route - 255.255.255.255 255.255.255.255 192.168.1.20 192.168.1.20
1
Route - 255.255.255.255 255.255.255.255 192.168.11.1 192.168.11.1
1
Route - 255.255.255.255 255.255.255.255 192.168.72.1 192.168.72.1
1
Route - Default Gateway: 192.168.1.1
Route - ========================================================================
===
Route - Persistent Routes:
Route - Network Address Netmask Gateway Address Metric
Route - 10.0.0.0 255.0.0.0 10.116.10.1 1
Route - 0.0.0.0 0.0.0.0 192.168.1.1 1
Dumping Ipconfig information
Ipconfig -
Ipconfig - Windows IP Configuration
Ipconfig -
Ipconfig - Host Name . . . . . . . . . . . . : doro
Ipconfig - Primary Dns Suffix . . . . . . . :
Ipconfig - Node Type . . . . . . . . . . . . : Hybrid
Ipconfig - IP Routing Enabled. . . . . . . . : No
Ipconfig - WINS Proxy Enabled. . . . . . . . : No
Ipconfig -
Ipconfig - Ethernet adapter VMware Network Adapter VMnet8:
Ipconfig -
Ipconfig - Connection-specific DNS Suffix . :
Ipconfig - Description . . . . . . . . . . . : VMware Virtual Ethernet A
dapter for VMnet8
Ipconfig - Physical Address. . . . . . . . . : 00-50-56-C0-00-08
Ipconfig - Dhcp Enabled. . . . . . . . . . . : No
Ipconfig - IP Address. . . . . . . . . . . . : 192.168.11.1
Ipconfig - Subnet Mask . . . . . . . . . . . : 255.255.255.0
Ipconfig - Default Gateway . . . . . . . . . :
Ipconfig -
Ipconfig - Ethernet adapter VMware Network Adapter VMnet1:
Ipconfig -
Ipconfig - Connection-specific DNS Suffix . :
Ipconfig - Description . . . . . . . . . . . : VMware Virtual Ethernet A
dapter for VMnet1
Ipconfig - Physical Address. . . . . . . . . : 00-50-56-C0-00-01
Ipconfig - Dhcp Enabled. . . . . . . . . . . : No
Ipconfig - IP Address. . . . . . . . . . . . : 192.168.72.1
Ipconfig - Subnet Mask . . . . . . . . . . . : 255.255.255.0
Ipconfig - Default Gateway . . . . . . . . . :
Ipconfig -
Ipconfig - Ethernet adapter Local Area Connection:
Ipconfig -
Ipconfig - Connection-specific DNS Suffix . :
Ipconfig - Description . . . . . . . . . . . : Realtek RTL8139 Family PC
I Fast Ethernet NIC
Ipconfig - Physical Address. . . . . . . . . : 00-0A-CD-14-51-63
Ipconfig - Dhcp Enabled. . . . . . . . . . . : No
Ipconfig - IP Address. . . . . . . . . . . . : 192.168.1.20
Ipconfig - Subnet Mask . . . . . . . . . . . : 255.255.255.0
Ipconfig - Default Gateway . . . . . . . . . : 192.168.1.1
Ipconfig - DNS Servers . . . . . . . . . . . : 192.168.1.1
Ipconfig - Primary WINS Server . . . . . . . : 10.116.10.6
Ipconfig - Secondary WINS Server . . . . . . : 192.168.1.1
Ipconfig -
Ipconfig - Ethernet adapter Local Area Connection 2:
Ipconfig -
Ipconfig - Connection-specific DNS Suffix . :
Ipconfig - Description . . . . . . . . . . . : Atheros AR8121/AR8113/AR8
114 PCI-E Ethernet Controller
Ipconfig - Physical Address. . . . . . . . . : 00-22-15-20-C0-B9
Ipconfig - Dhcp Enabled. . . . . . . . . . . : No
Ipconfig - IP Address. . . . . . . . . . . . : 10.116.10.20
Ipconfig - Subnet Mask . . . . . . . . . . . : 255.255.255.0
Ipconfig - Default Gateway . . . . . . . . . :
Ipconfig - DNS Servers . . . . . . . . . . . : 192.168.1.3
Ipconfig - Primary WINS Server . . . . . . . : 10.116.10.6
Ipconfig - Secondary WINS Server . . . . . . : 192.168.1.3
Ipconfig -
Ipconfig - Ethernet adapter Local Area Connection 3:
Ipconfig -
Ipconfig - Connection-specific DNS Suffix . :
Ipconfig - Description . . . . . . . . . . . : Windows Mobile-based Devi
ce
Ipconfig - Physical Address. . . . . . . . . : 80-00-60-0F-E8-00
Ipconfig - Dhcp Enabled. . . . . . . . . . . : Yes
Ipconfig - Autoconfiguration Enabled . . . . : Yes
Ipconfig - IP Address. . . . . . . . . . . . : 169.254.2.2
Ipconfig - Subnet Mask . . . . . . . . . . . : 255.255.255.0
Ipconfig - Default Gateway . . . . . . . . . :
Ipconfig - DHCP Server . . . . . . . . . . . : 169.254.2.1
Ipconfig - Lease Obtained. . . . . . . . . . : Wednesday, September 15,
2010 2:34:43 PM
Ipconfig - Lease Expires . . . . . . . . . . : Friday, October 15, 2010
2:34:43 PM
Dumping LSPs information
LSP - MSAFD Tcpip [TCP/IP]
LSP - MSAFD Tcpip [UDP/IP]
LSP - MSAFD Tcpip [RAW/IP]
LSP - RSVP UDP Service Provider
LSP - RSVP TCP Service Provider
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{A47A4DB1-B265-4F94-9057-C4557CF13CCA}]
 SEQPACKET 8
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{A47A4DB1-B265-4F94-9057-C4557CF13CCA}]
DATAGRAM 8
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{31F18947-DB4B-42D8-86E6-B8CD9A01064D}]
SEQPACKET 3
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{31F18947-DB4B-42D8-86E6-B8CD9A01064D}]
DATAGRAM 3
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{F03453E4-60D6-4F9C-8486-5C679CA7D341}]
SEQPACKET 0
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{F03453E4-60D6-4F9C-8486-5C679CA7D341}]
DATAGRAM 0
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{34C71408-59C2-407C-87A0-61B8915EE436}]
SEQPACKET 1
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{34C71408-59C2-407C-87A0-61B8915EE436}]
DATAGRAM 1
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{46DF5A2D-F5FB-4CB7-81FE-88818DAE6A33}]
SEQPACKET 2
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{46DF5A2D-F5FB-4CB7-81FE-88818DAE6A33}]
DATAGRAM 2
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{BDCED7BE-2F21-40A3-AC94-635C0D7824C7}]
SEQPACKET 5
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{BDCED7BE-2F21-40A3-AC94-635C0D7824C7}]
DATAGRAM 5
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{17E316C0-4872-4B82-B0E6-025402C03AB6}]
SEQPACKET 6
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{17E316C0-4872-4B82-B0E6-025402C03AB6}]
DATAGRAM 6
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{B15281DE-C1EA-4BCA-8C70-CAB878B88807}]
SEQPACKET 4
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{B15281DE-C1EA-4BCA-8C70-CAB878B88807}]
DATAGRAM 4
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{9046BE6A-FEF5-42AE-ACDE-EDACCA8C0BDA}]
SEQPACKET 7
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{9046BE6A-FEF5-42AE-ACDE-EDACCA8C0BDA}]
DATAGRAM 7
Dumping NSPs information
NSP - Tcpip
NSP - NTDS
NSP - Network Location Awareness (NLA) Namespace
Dumping NDIS information
Listing Network Protocols
---NDIS Usermode I/O Protocol
------Binding Path 1
---------VMware Virtual Ethernet Adapter for VMnet8
------Binding Path 2
---------VMware Virtual Ethernet Adapter for VMnet1
------Binding Path 3
---------Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
------Binding Path 4
---------Realtek RTL8139 Family PCI Fast Ethernet NIC
---Point to Point Protocol Over Ethernet
------Binding Path 1
---------VMware Virtual Ethernet Adapter for VMnet8
------Binding Path 2
---------VMware Virtual Ethernet Adapter for VMnet1
------Binding Path 3
---------Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
------Binding Path 4
---------Realtek RTL8139 Family PCI Fast Ethernet NIC
---Point to Point Tunneling Protocol
---Layer 2 Tunneling Protocol
---Remote Access NDIS WAN Driver
------Binding Path 1
---------Direct Parallel
------Binding Path 2
---------WAN Miniport (PPPOE)
------Binding Path 3
---------WAN Miniport (PPTP)
------Binding Path 4
---------WAN Miniport (L2TP)
------Binding Path 5
---------RAS Async Adapter
---Message-oriented TCP/IP Protocol (SMB session)
---WINS Client(TCP/IP) Protocol
------Binding Path 1
---------Internet Protocol (TCP/IP)
---------Windows Mobile-based Device
------Binding Path 2
---------Internet Protocol (TCP/IP)
---------Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
------Binding Path 3
---------Internet Protocol (TCP/IP)
---------Realtek RTL8139 Family PCI Fast Ethernet NIC
------Binding Path 4
---------Internet Protocol (TCP/IP)
---------WAN Miniport (IP)
------Binding Path 5
---------Internet Protocol (TCP/IP)
---------VMware Virtual Ethernet Adapter for VMnet1
------Binding Path 6
---------Internet Protocol (TCP/IP)
---------VMware Virtual Ethernet Adapter for VMnet8
---Internet Protocol (TCP/IP)
------Binding Path 1
---------Windows Mobile-based Device
------Binding Path 2
---------Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
------Binding Path 3
---------Realtek RTL8139 Family PCI Fast Ethernet NIC
------Binding Path 4
---------WAN Miniport (IP)
------Binding Path 5
---------VMware Virtual Ethernet Adapter for VMnet1
------Binding Path 6
---------VMware Virtual Ethernet Adapter for VMnet8
Listing Network Services
---VMware Bridge Protocol
------Binding Path 1
---------VMware Virtual Ethernet Adapter for VMnet8
------Binding Path 2
---------VMware Virtual Ethernet Adapter for VMnet1
------Binding Path 3
---------Realtek RTL8139 Family PCI Fast Ethernet NIC
------Binding Path 4
---------Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
---Wireless Zero Configuration
---Steelhead
---Dial-Up Server
---Remote Access Connection Manager
---Dial-Up Client
---File and Printer Sharing for Microsoft Networks
------Binding Path 1
---------Message-oriented TCP/IP Protocol (SMB session)
------Binding Path 2
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Windows Mobile-based Device
------Binding Path 3
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
------Binding Path 4
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Realtek RTL8139 Family PCI Fast Ethernet NIC
------Binding Path 5
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------WAN Miniport (IP)
------Binding Path 6
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------VMware Virtual Ethernet Adapter for VMnet1
------Binding Path 7
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------VMware Virtual Ethernet Adapter for VMnet8
---NetBIOS Interface
------Binding Path 1
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Windows Mobile-based Device
------Binding Path 2
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
------Binding Path 3
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Realtek RTL8139 Family PCI Fast Ethernet NIC
------Binding Path 4
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------WAN Miniport (IP)
------Binding Path 5
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------VMware Virtual Ethernet Adapter for VMnet1
------Binding Path 6
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------VMware Virtual Ethernet Adapter for VMnet8
---QoS Packet Scheduler
------Binding Path 1
---------Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
------Binding Path 2
---------Realtek RTL8139 Family PCI Fast Ethernet NIC
------Binding Path 3
---------WAN Miniport (IP)
---QoS RSVP
---Generic Packet Classifier
---Application Layer Gateway
Pinging Desktop gateway 192.168.1.1 started
Ping echoed successfully
Pinging Device 169.254.2.2 started
Ping echoed successfully
Unable to establish a connection between the PC and the device. Get up-to-date s
olutions to common connection problems. Please click the following link:
http://go.microsoft.com/fwlink/?LinkId=65257
The device appears to be disconnected. Please connect your device to the PC
ActiveSync is performing a sync, please wait......
Searching ActiveSync log file
No errors found in ActiveSync log file

Exiting