Data for the case

Cost data:
Bandwidth cost = 1,900 per seat per month
Rent = 7,600 per seat per month

Office maintenance cost =4,900 per seat per month

Equipment maintenance =3,500 per seat per month

Labor Requirement Numbers Salaries /

CTC p.m.
FTE (Full time agents) 540 12,000
Team Leads 36 20,000
Managers 7 40,000
Senior Managers 2 60,000
Manpower Overheads
QA professionals 18 15,000
QA Managers 1 35,000
Workforce Executives 11 15,000
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Depreciation of Capex =
13,000 per seat per month
Hiring & Training Cost = 25,000
per person (any)
Assumptions:
Attrition = 36% per year
FTE count is taken after
assuming 20% shrinkage.
Workforce Manager 1 25,000
Trainers 18 18,000
Training Manager 1 25,000
HR Executive 7 15,000
HR Manager 1 35,000
IT Executives 3 15,000
IT Manager 1 35,000
Admin Manager 1 35,000
Finance Executives 2 15,000
Finance Manager 1 35,000
No of Seats 450
Labor Requirement Numbers Salaries/ CTC p.m.

FTE (Full time agents) 540 12,000 6,480,000 6,480,000

Team Leads 36 20,000 720,000 720,000
Managers 7 40,000 280,000 0
Senior Managers 2 60,000 120,000 0

Manpower Overheads 0
QA professionals 18 15,000 270,000 270,000
QA Managers 1 35,000 35,000 0
Workforce Executives 11 15,000 165,000 165,000
Workforce Manager 1 25,000 25,000 0
Trainers 18 18,000 324,000 0
Training Manager 1 25,000 25,000 0
HR Executive 7 15,000 105,000 0
HR Manager 1 35,000 35,000 0
IT Executives 3 15,000 45,000 0
IT Manager 1 35,000 35,000 0
Admin Manager 1 35,000 35,000 0
Finance Executives 2 15,000 30,000 0
Finance Manager 1 35,000 35,000 0
Total Man power cost 8,764,000
labor cost 7,635,000
Total Man power cost 8,764,000
Bandwidth cost 855000
Rent 3420000
Office Maintenance Cost 2205000
Equip. Maintenace Cost 1575000
Depreciation of CAPEX 5850000
Hiring and Training cost 405000
Total Cost 23,074,000
labor/total 33.09%
Labor intensity is Low