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Fisher/Paykel

Dishwasher Service Bulletins

Attached are the Service Bulletins for Fisher/Paykel dishwashers from


1/98 to 2/06.

DW001 - Cycle Counter, Air Pump, Micro-switch Lever Kit, F1 Fault


DW002 - Locking Nut, Lid Seal Change, Tub Alterations,
Interchangeability, Bottom Drawer Rubbing on chassis, Added Clip to Dish-
drawer Rack, Filter Plate Locknut, Diagnostics 599034, 918TD / 818S Low
Water Pressure, 918TD / 818S Software Change
DW003 - MK VII Dish-drawers - Coupler Repair Kit
DW004 - Trim Color, Rinse Aid Indicator Light, Drain Hose Cable Tie.
DW005 - Rotor 525736, Drying Fan 525219, Seal P/N 525839, Air Pump
Mount 525478.
DW006 - Dish-drawer Lower Tub Access Tool Diagram, Inlet Hose
Washer, Integrated Badge.
DW007 - Temperature Read Out 818 Only, Fault Display 818, Micro-switch
Lever Kit P/N 525896, DD601V2, Integrated Badge, Lid P/N 525876,
Galvanized Chassis Wrapper, Drain Pump 521505
DW008 - Printed Circuit Board Case - 918TD & 818S Models, “No Fault
Found” Controllers, Air Pump & Exhaust Valve Test V2 Dish-drawer, Lid
Tabs, Micro-switch Lever on Controllers, Bursting of Internal Inlet Hose,
Installation Templates, Rast (Edge Connector) Plugs.
DW009 - Dish-drawer Rotor Change, Mystery F4 Fault On V1 Dish-drawer,
918 Element Stud Change
DW010 - Models 918 & 818 Fill Hoses, Models 918 & 818 Wash
Performance, Models 918 & 818 Top Baskets, Tub Graphics on Dish-
drawer, U3 Faults, DD601 V2 Dish-drawer Drying Fans
DW011 - Tight Baskets, Broken Foot and Foot Housings, Mystery F1
Faults, Technical Bulletin Misprint (DW 007), Drawer Front Panels, Tub
Graphics, Air Pump Failures.
DW012 - Random Beeping and Fault Codes or Cycle Resetting, F3 Faults
on DW920 / DW820, New Color of 918TD Baskets, Sump Leaks on 918TD
& 818S, Template Realignment, Correction to Technical Bulletin DW011 -
Dish-drawer Handle, Drawer Front Mounting Panel P/N 525203 Integrated
Dish-drawer, DD601 Early Tub Replacement or Lid Replacement, Dish-
drawer not Sensing Prime, or Over Filling - Version 2 Models, Dish-drawer
Detergent Dispenser Filling with Water in the Rinse Chamber.
DW013 - Dish-drawer not Sensing Prime and Over Filling, or Retaining
Water After Drain Cycle, Module Packaging, Correct Venting of the
Integrated Dish-drawer, Information for Joiner for Integrated Dish-drawer.
DW015 - Cycle Time Changes.
DW016 - Plastic Cup Rack Fold Downs, New Controllers With the RFI
Filter Incorporated, Pressure Switch - Part Number 388928 - Currently
Unavailable.
DW017 - Incorrect Technical Bulletin Numbering, New Basket, Mega Rack
& Plate Rack for Dishwasher, Leaking Around Light Pipes on Early Dish-
drawer Tubs, Kit for Installing Single Dish-drawer & B1450 Oven in One
Cavity.
DW018 - Wash-Pump Capacitors, Spare Parts Element Kit.
DW019 - New Pressure Switches.
DW020 - Leaking From Loose Tub Rollers, Squealing Rotors.
DW021 - Dish-drawer Doesn’t Beep and LCD Doesn’t Light Up When The
Tub is Opened.
DW022 - New Flood Switch, Locating a Leak in a DW920/820 Dishwasher
( F1 Fault), Integrated Badge Assembly Part Numbers, Rotor Replacement,
U3 Fault.
DW023 - Changes to Mega Rack, Wash Performance Check Sheet.
DW024 - Damage to Rotors, Water Valve Restrictors Blowing,
Condensation Strips, Chassis Condensation-Stop Strip Installation
Instructions.
DW025 - Phase 1 & 2 Drawer Outer Panel Graphics (NZ, AUS), Phase 1 &
2 Air Pump Pressures (NZ, AUS, USA), New Dispenser Coils (NZ, AUS,
USA, UK), F1 Fault Phase 3 Dish-drawer (NZ, AUS, USA, UK), Tub
Latches Clicking Closed Phase 3 Dish-drawer (NZ, AUS, USA, UK), Kick
Strip Defect Phase 3 Dish-drawer (NZ, AUS, USA, UK), Door Assemblies
Phase 3 Dish-drawer (NZ, AUS, USA, UK), Handle Kits DW820/920 (NZ,
AUS), Additions to DW820/920 Parts Manual (NZ, AUS), Wiring Loom
Part Numbers for 818S/918TD (NZ, AUS), Plug Connectors for 813E/913T
Wiring Looms (NZ, AUS).
DW026 - Phase 1, 2 & 3 Integrated Panel Compatibility (NZ, AUS, USA),
Reminder to Fit Condensation Strips (NZ, AUS, USA), Flood Switch
Modification (NZ, AUS).
GEN008 - Electronic Modules - “No Fault Found” Electronic Modules (NZ,
AUS, SGP, USA, UK).
DW027 - DD601v2, DS601v2 (NZ, AUS, SGP) & DD602, DS602 (USA)
Integrated, Version 2 Returned Dish-drawers With Wash Complaint (NZ,
AUS, SGP, USA).
DW028 - F1 Fault Checklist for Phase 3 Dish-drawers - NZ, AUS, SGP,
USA, Full Flood F1’s, Small Puddle F1’s, Dry F1’s, Heater Plate Failures on
Phase 3 Dish-drawers - NZ, AUS, SGP, USA, Damaged Power Supply
Resistor, Damaged Heater Resistor (Heater Element).
DW029 - Installation of DD603 - NZ, AUS, SGP, USA, UK, Latest Phase 3
Dish-drawer Dispenser - NZ, AUS, SGP, USA, UK, Phase 3 Dish-drawer
New Handle and Modified Tub - NZ, AUS, SGP, USA, UK.
DW030 - DD602 Micro-switch Failure - NZ, AUS, SGP, UK, USA, DD603
Tub Removal Tip, DD603 Chassis - Top Installation Tabs, Moulded Tub
Roller Assembly - Improved Design _ (NZ, AUS, SGP).
DW031 - Phase 3 Fill Hose Replacement - NZ, AUS, SGP-ROW, USA,
UK, F1 Fault Checklist for Phase 3 - NZ, AUS, SGP-ROW, USA, UK,
Phase 3 Condensation Problems - NZ, AUS, SGP-ROW, USA, UK, Phase 3
- Open Circuit Thermal Fuse on Heater Plate, NZ, AUS, SGP-ROW, USA,
UK.
DW032 - DD603 Product and Parts Manual changes - NZ, AUS, SGP-
ROW, USA, UK, DD603 Service Manual - All, DD603 User Guide - All,
Dishwasher - Useful Part Numbers - NZ, AUS, SGP-ROW.
DW033 - DD603 Tub Kit - Australia only.
DW034 - Door Logos - NZ, AU, ROW, USA, UK, Integrated Badge - NZ,
AU, ROW, USA, UK, Drain Hose Kit, - NZ, AU, ROW, USA, UK,
Condensation - NZ, AU, ROW, USA, UK, Phase 2 Micro-switches - NZ,
AU, ROW, USA, UK, Filter Plate and Drain Filter - NZ, AU, ROW, USA,
UK.
DW035 - DD601, 602 Harness Chassis Mains - NZ, AU, ROW, USA, UK,
DD603 Filed Return Carton - NZ, AU, ROW, USA, UK, Door Inserts - NZ,
AU, ROW, USA, UK, Panel Controller - NZ, AU, ROW, USA, UK, Drain
Filter - NZ, AU, ROW, USA, UK, Integrated Service Test Handle - NZ, AU,
ROW, USA, UK, Field Return Parts - NZ, Door Latch, Handle Screws,
Controller Case Spares 820/920, Grey / Galvaclean Wrappers, Gauze Fill
Vent.
DW036 - DD602 - Tub Micro-switch - part no. 525893; NZ, AU, ROW,
USA, UK, DD603 - Filter Plate Assembly & Kit Drain Hose Joiner NZ, AU,
ROW, USA, UK.
DW037 - Drain Filter Spare Part - All Markets, DD603 Handle Spare Part -
All Markets.
DW038 - DD603 Draining Problems - NZ, AU, ROW, USA, UK, DD603
Product Pausing Mid Cycle - NZ, AU, ROW, USA, UK.
DW039 - Link Support Phase 3 Dishwasher - NZ, AU, ROW, USA, UK,
DW920 Panel Rear - 521595 - NZ, AU, ROW.
DW040 - Poor Wash Performance - NZ, AU, ROW, USA, UK, F1 - Top
Tub Only - NZ, AU, ROW, USA, UK, Phase 3.5 Products With Phase 3
Cycle Times - NZ, AU only, Electronic Controller - New Part Number - NZ,
AU, ROW, USA, UK, Dry Enhancement Mode - NZ only, Drain Filter Trim
- NZ, AU, ROW, USA, UK, DD603 Lid Assembly 526732 - NZ only,
DD603 yoke Peg - NZ, AU, ROW, USA, UK.
DW041 - DD / DS 603 Fault Codes Not Displayed - NZ, AU, ROW, USA,
GB-EU, DD/DS 603 LCD Condensation - NZ, AU, ROW, USA, GB-EU,
LCD Change, Dish-drawer Heater Plate Kits - NZ, AU, ROW, USA, GB-
EU, DD/DS 603 Controller Summary - NZ, AU, ROW, USA, GB-EU,
DD/DS 603 Integrated Door Seal 526466 - NZ, AU, ROW, USA, GB-EU,
Dishwasher and Dish-drawer Rack Inserts for Larger plates - NZ, AU,
ROW, USA, GB-EU.
DW042 - Dishwasher - Lower Basket Assembly, Dishwasher - New Flex
(Power-cord) with Over Mould, Dish-drawer - Lid Seal, Dish-drawer - Drain
Filter, Dish-drawer - Lid Actuators - NZ, AU, ROW, EU, GB, USA, TW,
JP, Dish-drawer - Spray Arm - NZ, AU, USA, GB-EU, Dish-drawer - Drain
Hose Damaged - NZ, AU, ROW, USA, GB-EU.
DW043 - Drain Filter Fit to Tubs, Drying Fan Run Time, Trim Seal and
Electronic Controllers, Trim Seal Kit, Trim Spare Parts Kits, Lid Actuator
Spares, Lid Actuators, Controller / LCD Matching, Poor Wash Performance,
Motor Housing Kits, Fault Finding Flow Charts. (Controller / LCD matching
( from Bulletin DW043 updated)
DW045 - LCD taking Out Electronic Controllers.
DW046 - Dish-Drawer LCD, Dish-drawer Lid Actuator Spares, Dishwasher
Hinge Springs, Controller / LCD matching (from bulletin DW043 updated).
DW047 - Dish-drawer Trim Kits, Dish-drawer Air-Pump / Exhaust Valve
Kit, Dish-drawer Parts Manuals, Dish-drawer EZKleen Brushed Stainless
Steel Doors, Dish-drawer U1 Fault - Water Inlet Valve, Dish-drawer F4
Fault - Controller Replacements, Dish-drawer - Fitting New Lid Actuators,
Dish-drawer - Dlat Door / Designer Series.
S-FDWD-06-01 - Dish-drawer - U1 Fill Fault
DW048 - Dish-drawer - Parts Manuals.
DW049 - Dish-drawer - Electronic controller Spares.
DW050 - Dish-drawer - Parts Manuals for DCS Models.
Fisher & Paykel Ltd
Technical Bulletin
DISHWASHERS
CYCLE COUNTER
Now that the 918 series and the DishDrawer have cycle counters on them it is important
for us to have all warranty claims for these product with the number of cycles written on
the claim form. This is to go in the box for serial number of failed compressor box on
the claim form. If you are unable to decipher the hexi decimal code just write in the
hexi decimal code itself.

It is also important for our Warranty data that the fault code for 918 and 818
dishwashers be included in the Electronic Fault Display Detailed Fault Code box on the
claim form.

Example of Claim Form Section:

ELECTRONIC FAULT DISPLAY DETAILED FAULT CODE F5


REFRIGERATION SIM FAULT CODE
SERIAL NUMBER OF FAILED COMPRESSOR 256
MOBILITY SCOOTER’S KILOMETRE READING
PHOTOCOPIERS ETC METER READING

DISHDRAWER
AIR PUMP
In the early version of the Service Manual we describe how to service the lid seal air
pump. This is no longer necessary as individual spare parts are no longer available. If
an air pump fails then just replace the entire pump.

Range & Dishwasher Division


Fisher & Paykel Limited DW001
Dukes Road, Mosgiel, Dunedin January 1998
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998
Phone 03 489 3819, Fax 03 489 7611
MICROSWITCH LEVER KIT
If you come across any microswitch levers that are not operating correctly in the field
there is now a kit available for just the lever and the tensioning spring. The Part Number
is 525896. Previously the Electronic Controller Assembly had to be replaced.

PARTS TO BE RETURNED
The Range & Dishwasher Division is now including Freepost self addressed stickers
with DishDrawers parts they require back from the field. Please fill in the enclosed form
and have these sent direct to Dunedin.

F1 FAULT
If you come across a DishDrawer with an F1 fault and it is only displayed in the one
drawer, do not assume that it was that particular drawer that failed. There are two
switches on the flood switch, one for the top drawer and one for the bottom drawer.
Depending on how quickly water filled the base pan will depend on whether both or
only one drawer faults. Normally both switches will activate at the same time or, only
one drawer will be in operation at one time.

Range & Dishwasher Division


Fisher & Paykel Limited DW001
Dukes Road, Mosgiel, Dunedin January 1998
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998
Phone 03 489 3819, Fax 03 489 7611
Fisher & Paykel Ltd
Technical Bulletin
DISHDRAWER
LOCKING NUT
The foot locking nut has now been changed to an M8 Hex Nut. This replaces the square
pressed nut which was difficult to reach with a spanner and was winding itself in during
transit causing the foot to be overtightened. This will also make it easier to adjust when
installing the product.

LID SEAL CHANGE


As from Serial Number AID525941 there will be a change in the lid seal and the tub.
This change will affect the interchangeability of the new lid system with the present tub.

The new system improves the sealing effectiveness of the silicon gasket presently being
used by using an overlapping gasket as opposed to the joint being left relatively
exposed.

Figures 1, 2.

The following differences in the lid should be noted:


The T joint has been replaced with a straight connector, part number 525873.
The new gasket is slightly longer and has a blind end, part number 525 878.
The small rubber deflector has been eliminated.

Range & Dishwasher Division


Fisher & Paykel Limited DW002
Dukes Road, Mosgiel, Dunedin February 1998
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998
Phone 03 489 3819, Fax 03 489 7611
TUB ALTERATIONS
Figures 3, 4.

The new tub can be identified from the present tub by the difference in the number of
holes in the rear flange.

INTERCHANGEABILITY
At present any Dishdrawer that requires a replacement tub can use the new tub.

The new lid is also interchangeable with machines produced from Serial Number
LLD526552 provided a lip on the tub is cut off during servicing.

Figures 5, 6.

The new lid and tub have been introduced from Serial Number AID525941.

When replacing a lid on any product prior to Serial Number AID525941, a new gasket
and straight connector will also be required.

BOTTOM DRAWER RUBBING ON CHASSIS


We have found that if a DishDrawer is being trucked on a hand cart when not in its
carton, it is possible to put a bend in the base pan. This could cause the wiring cover on
the bottom drawer of the product to rub on the chassis. If this is encountered, bend the
base back down again by hand so it will clear the wiring cover.

ADDED CLIP TO DISHDRAWER RACK


An extra clip has been added to the Mega Rack in the DishDrawer. This is to prevent it
from falling down and jamming the spray arm during the wash if the main clip is not
fitted into place correctly. The extra clip is located on the centre rail of the base rack.

Range & Dishwasher Division


Fisher & Paykel Limited DW002
Dukes Road, Mosgiel, Dunedin February 1998
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998
Phone 03 489 3819, Fax 03 489 7611
FILTER PLATE LOCKNUT
There has been a change introduced to the locknut and filter plate and the two types of
locknut are not interchangeable.

From serial number AID525892 use part number 525883 locknut.


Prior to serial number AID525892 use part number 525308 locknut

If ordering a filter plate assy, part number 525807, then this will fit any machine.

CD ROM 599031
The service manual in CD ROM is now available under part number 599031. It is
available to all Authorised Service Centres at a nominal cost of $15.00.

DIAGNOSTICS 599034
For extra copies of the diagnostics pages for the Test Procedures book, please order
them under part number 599034.

918TD / 818S DISHWASHERS


918TD / 818S LOW WATER PRESSURE
We have received some complaints of poor wash performance in the field and on
investigation have found that the trouble was due to the water pressure being too low.
The symptoms that may arise due to low water pressure problems are:

* Poor wash performance


* No heating during cycle
* Noisy wash (machine is till ventilating due to an under fill)
* The soap dispenser had not opened

Range & Dishwasher Division


Fisher & Paykel Limited DW002
Dukes Road, Mosgiel, Dunedin February 1998
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998
Phone 03 489 3819, Fax 03 489 7611
All, or some, of these symptoms could have happened due to low water pressure. The
machine has a maximum fill time of 2 minutes. (This is to prevent the machine over-
filling on high water pressure). After that time, if the machine has not filled to the
correct level, it will turn the inlet valve off and continue washing with the water already
in the tub. When this happens, as a safety measure the electronics turn the element off.
(This is in case there is very little water in the tub).

To check the water pressure without using a pressure gauge, fill the machine, then drain
the water into a bucket with litres marked on it. There should be 4.5 – 5.5 litres in the
bucket. If there is less, the water pressure is too low. If the machine is a 918TD, check
the hot water pressure as well as the cold just in case it is only one of the water supplies
that is the problem.

As a suggestion, to help the water flow it is possible to fit a 12mm diameter inlet hose.
These are available as a laundry hose under part number 426123.

918TD / 818S SOFTWARE CHANGE


As from serial number AID335132 there have been a number of software changes to be
aware of. These include:

* The pre-set over temperature value has changed from 90oC to 84oC.
* The F5 fault is now removed.
* A shorted sensor now reads 0oC instead of 35oC.
* An open circuit sensor now reads 96oC instead of 78oC.
* The minimum fill time is now 60 seconds instead of 50 seconds for all cycles
except Normal and Eco. This should reduce the noise and reduce the amount of
water topping up later in the cycle.

The software that has these changes is now Version two. To identify which version
software a particular machine has:

Press the HEAVY WASH button when in Diagnostics Mode.


The display will show the version number and the normal LED will be on.

Range & Dishwasher Division


Fisher & Paykel Limited DW002
Dukes Road, Mosgiel, Dunedin February 1998
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998
Phone 03 489 3819, Fax 03 489 7611
Fisher & Paykel Ltd
Technical Bulletin
DISHDRAWER

TRIM COLOUR
The white DishDrawer now has a grey front trim, although in early production it was
black. The stainless steel and integrated models continue to have a black trim.

RINSE AID INDICATOR LIGHT


When using yellow rinse aid it is possible to see the red indicator light through the rinse
aid even though the dispenser is full. The yellow rinse aid is a very transparent liquid
and does not have the properties to block out red light.

The condition is normal and the rinse aid dispenser need not be replaced unless it is
proven that the float inside the dispenser is not being activated as the rinse aid level
rises.

DRAIN HOSE CABLE TIE


Currently all DishDrawer product have a cable tie around the drain hose clip on the base
of the tub. It is important when servicing in this area to ensure that the cable tie is re-
fitted to the clip.

It is not necessary to cut the cable tie to remove it. It is possible to slip it over the
retaining clip on the base to allow removal of the drain hose, then slide it back on again
after re-fitting the hose.

Range & Dishwasher Division


Fisher & Paykel Limited
Dukes Road, Mosgiel, Dunedin
DW004
April 1998
Private Bag, Mosgiel, Dunedin
COPYRIGHT  FISHER & PAYKEL LTD 1998
Phone: 03 489 3819 Fax: 03 489 7611
Fisher & Paykel Ltd
Technical Bulletin
DISHDRAWER
Rotor 525736
When fitting a new rotor to a machine that was manufactured prior to serial number
AID525894 it will be necessary to also fit a new filter plate locking nut part number 525883.
The new rotor is not compatible with the old lock nut.

Drying fan 525219


There has been some warranty claims submitted for a customer complaint of hearing a
noise for some time after the cycle has completed. This is quite normal as the drying fan
runs for 30 minutes after the completion of a cycle ( all cycles including the rinse only ). At
the same time the LCD screen backlight turns off and ‘00’ is displayed as the time
remaining. However if the drawer is opened during this time the fan will stop as it is
assumed the dishes have been unloaded. It is important that telephone staff are familiar
with this as it will prevent an unnecessary service call.

Seal P/N 525839


The seal between the top of the tub and the integrated drawer front (for integrated models
only) is available as a spare part.

Air pump mount 525478


Due to the number of air pump mounts falling off in transit the length of the fold at the end
of the mount has been increased. The new mount will fit on to an old exhaust valve
bracket provided the rubber mount has a small section cut out of it allowing it to slide all
the way over the exhaust valve bracket.

Rubber mount with section cut out Section of exhaust bracket where
rubber mount is to clear
Range & Dishwasher Division
Fisher & Paykel Limited DW005
Dukes Road, Mosgiel, Dunedin May 1998
Private Bag, Mosgiel, Dunedin
Phone 03 489 3819, Fax 03 489 7611 COPYRIGHT © FISHER & PAYKEL LTD 1998
Fisher & Paykel Ltd
Technical Bulletin
DISHDRAWER
DISHDRAWER LOWER TUB ACCESS TOOL DIAGRAM
The following diagram is for the tool to hold the lower tub up for easier access to the
underside of the tub.

Range & Dishwasher Division


Fisher & Paykel Limited DW006
Dukes Road, Mosgiel, Dunedin June 1998
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998
Phone 03 489 3819, Fax 03 489 7611
INLET HOSE WASHER
The part number for the Wirsbo Inlet Hose Washer is 400704A if any are required as a
separate part.

INTEGRATED BADGE
From now on all integrated DishDrawers will be supplied with the 3 different colour
options of housing and buttons for the integrated badge.

The options are:

Chrome
Black
Satin

It will be up to the installer to change the colour option of the badge. The badge comes
apart so that the required colour of buttons and housing can be fitted. The components
are also available as spare parts.

DW006
June 1998
COPYRIGHT  FISHER & PAYKEL LTD 1998
Fisher & Paykel Ltd
Technical Bulletin
DISHWASHERS
This Technical Bulletin NZ AUST
applies to: Yes Yes

TEMPERATURE READ OUT 818 ONLY


It is possible to read the temperature of the tub / resistance of the sensor through the
electronic controller in diagnostics. This is done by:

Enter diagnostics
Advance to the fast cycle /test cycle
Press the fast wash button

The LED’s will display the temperature in binary form as follows:


Rinse LED 4
Fast wash LED 8
Normal wash LED 16
Heavy wash LED 32
Eco Save LED 64

FAULT DISPLAY 818


A number of claims have been received where the customer’s complaint is “machine
beeping and rinse light on”. The technician then goes on to say the fault code is the
rinse light on. When the machine first faults it will beep continuously but the light that
is on indicates the current cycle the customer is using, not the fault code. A number of
Electronic Controllers have been replaced without the technician entering diagnostics
and retrieving the current fault code.

All claims that do not have the fault code in the appropriate box on the claim and have
an electronic controller replaced will have the payment for the claim held until the fault
code is retrieved from electronics. If when entering diagnostics there is no current fault
code in the memory then a reasonable description of the technicians description of the
fault they diagnosed will be sufficient.

Range & Dishwasher Division


Fisher & Paykel Limited DW007
Dukes Road, Mosgiel, Dunedin July 1998
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998
Phone 03 489 3819, Fax 03 489 7611
DISHDRAWER
MICROSWITCH LEVER KIT P/N 525896
As mentioned in a previous bulletin the microswitch lever is available as a spare part
including the spring. To identify the latest lever, the colour of the lever is green.

It is imperative that when servicing a Phase 1 DishDrawer a Lever Kit is fitted to the
electronic controller if it does not have a green lever.

The spring provided in the kit is softer than the earlier springs, therefore must be
replaced in conjunction with the lever.

DD601V2
Production has started on the DD601V2 now and parts and service manuals will be
mailed out shortly.

The Parts Manual covers Version 1and Version 2 so it will not be necessary to keep both
Parts Manuals. This manual also incorporates the USA parts where applicable.

The Service Manual is similar but there are enough changes to require a complete new
manual.

The main changes from Version 1 are:


- Quantum is now written on the upper door panel
- The EMI filter is positioned at the rear of the machine
- The microswitch is located on the LH slide at the rear and wired in series with the
exhaust valve
- The motor now has a rotor position sensor fitted to the stator
- Motor speeds are now 2300rpm delicate, 2850rpm heavy, 2500rpm normal, fast
and rinse

The tub tool and pen tool diagnostic programmes are not compatible but all those who
have registered will receive the updated version.

The updated version is compatible with all DishDrawers.

DW007
July 1998
COPYRIGHT  FISHER & PAYKEL LTD 1998
INTEGRATED BADGE
The integrated badge now has an earthing lead attached to it due to the possibility of
static discharge from the user to the badge. The earth wire attaches to the mounting
panel on the front of the machine by means of a spade terminal. If there are any product
in the field that are having this problem then a new integrated badge and front mounting
panel will be required.

LID P/N 525876


The part number for the new lid to suit the overlapping gasket is 525826. This was left
off the information provided in tech bulletin DW002. Please add this part to your tech
bulletin and to your parts manual.

GALVANIZED CHASSIS WRAPPER


All DishDrawers except for models DD601 and DD601 WH will be fitted with an
electro - galv chassis instead of a white chassis.

The new model number for the DD601v2 with an electro-galv wrapper and white
pre-finished doors is:

DD601v2 WZ

DRAIN PUMP 521505


The drain pump has the incorrect resistance reading in the Service Manual. The correct
resistance is 135 Ohms. Please correct your Service Manual Specifications Page.

DW007
July 1998
COPYRIGHT  FISHER & PAYKEL LTD 1998
Fisher & Paykel Ltd
Technical Bulletin
DISHWASHERS
PRINTED CIRCUIT BOARD CASE – 918TD & 818S MODELS
The P.C.B. plastic case will be changed from the blue colour to white from 1 December
1998 on 918TD and 818 models. Otherwise the controller remains identical.

“NO FAULT FOUND” CONTROLLERS


Due to the large number of controllers being received back without any fault, we will be
sending back controllers and reversing the credit for the part when we cannot find a fault
in the unit, so PLEASE make sure that all checks are carried out correctly before
changing the controller.

DISHDRAWER
AIR PUMP & EXHAUST VALVE TEST V2 DISHDRAWER
With the change in position of the draw microswitch from the controller at the front to
the rear of the left hand drawer runner, and the microswitch now being in series with
exhaust valve, it is not possible to operate the DishDrawer in diagnostic mode without
first activating the microswitch.

This can be achieved by removing the left hand rail pin and sliding the rail back until it
is fully home, thus activating the draw microswitch. Once this has been done, the
DishDrawer can be operated in Diagnostic mode.

LID TABS
When the lid for the DishDrawer is being removed please ensure that the tabs are pushed
fully back so they do not catch on the locking plate. Some lids have been returned with
the tabs missing. The best method is to use two screwdrivers, one to push the tab back
and the other to lever the lid down. When refitting the lid, ensure that the tab is fully
forward once installed. This will stop the lid falling out and alleviate the need for a
reservice.

Range & Dishwasher Division


Fisher & Paykel Limited DW008
Dukes Road, Mosgiel, Dunedin October 1998
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998
Phone 03 489 3819, Fax 03 489 7611
MICROSWITCH LEVER ON CONTROLLERS
Due to a shortage of the green plastic material used to make the lever for version 1
DishDrawer, there will be a short run made in white. The material used is of the same
specification as the green; and the portion of the arm visible to the service person will be
marked with a green permanent marker to signify the current version.

PART RETURNS
Please ensure when returning parts that you include the claim form. We have had some
instances where this is not happening. If you want a prompt payment please put the
claim form with the part.

BURSTING OF INTERNAL INLET HOSE


It has been noted that we have had some cases of internal inlet hoses bursting. These
are the hoses that come from the inlet valves to the detergent dispensers.

This has been caused by the hose being blocked or crimped in some way, as it is only a
low-pressure hose it cannot handle mains pressure. The possible cause of a kink is the
hose incorrectly positioned behind the tub, and when the draw is closed it crushes the
hose. Make sure when you are checking for this problem that the hoses do not cross
over each other behind the tub. Another possible cause is the restrictor coming out of
the valve and becoming lodged in the hose, causing mains pressure to build behind it.
Refer to the picture below (next page) for correct hose position.

Correct Position of Hoses

DW008
October 1998
COPYRIGHT  FISHER & PAYKEL LTD 1998
INSTALLATION TEMPLATES
The templates have now been replaced with new style ones to make it easier to line up
the machine with the cabinet fronts. The new style templates will be supplied with all
new product.

Part numbers for the new style templates are as follows:

Single Drawer Part number 525886


Double Drawer Part number 526040

RAST (EDGE CONNECTOR) PLUGS


When reconnecting these plugs on the internal components of the DishDrawer, beware
of the terminals inside the plug being bent back and causing a fault to occur. This can
be avoided by ensuring that the plug is fitted to the component square on and not on an
angle. If a fault does occur after the machine has had a component change, it would pay
to check for this problem. If the plug terminal is damaged, a new harness should be
fitted.

DW008
October 1998
COPYRIGHT  FISHER & PAYKEL LTD 1998
Fisher & Paykel Ltd
Technical Bulletin
DISHDRAWER
DISHDRAWER ROTOR CHANGE
There was a change in the rotor as from Serial Number AID525892 onwards.
The change is in the plastic cover just under the wash impeller, and will alleviate
priming problems encountered in some earlier machines. The new rotor is
interchangeable with the earlier ones provided a new filter plate and lock nut are
also fitted. To avoid confusion, we are making up a Version 1 kit as shown
below:

If you order Part Number: You will receive:


525736 V1 Rotor 525884 V2 Rotor & 525882 filter plate & lock nut
525884 V2 rotor 525884 V2 Rotor only

Please add theV2 Rotor, part number 525884, to your Parts Manual, part
number 599021.

MYSTERY F4 FAULT ON V1 DISHDRAWER


The V1 DishDrawer has a latching safety circuit that latches out during a power
outage/fluctuation. When this occurs, the earth safety relay will remain out,
therefore isolating the heater plate from the AC supply. During the next wash
after this occurs, an F4 fault will occur.

There is a simple test to determine whether there is a faulty module. Switch the
power off at the wall for three seconds, then back on again, then go into the
diagnostics mode and carry out an element relay test. Switch the element relay
on to see if the element heats. If it does, the problem was caused by a power
outage/fluctuation.

Range & Dishwasher Division


Fisher & Paykel Limited DW009
Dukes Road, Mosgiel, Dunedin November 1998
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998
Phone 03 489 3819 Fax: 03 489 7611
If it does not, the earth leakage relay may be latched out. Turn the power off at
the wall for thirty seconds, then turn it back on again and carry out the same
element relay test in diagnostic mode. If the element comes on during the
second test, but did not during the first test, the controller is faulty and will need
to be replaced. The earth leakage relay should have relatched within three
seconds.

If the element did not heat during either test, carry out the tests for an F4 fault as
shown in the flow chart in your service manual.

DISHWASHERS
918 ELEMENT STUD CHANGE

Dishwashers with the serial number starting with AUD are now having elements
fitted with a 6mm-threaded stud. When existing stock of the old element is
cleared, we will supply the new element in a kit form with the nuts.

Range & Dishwasher Division


Fisher & Paykel Limited DW009
Dukes Road, Mosgiel, Dunedin November 1998
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998
Phone 03 489 3819 Fax: 03 489 7611
Fisher & Paykel Ltd
Technical Bulletin
DISHWASHERS
MODELS 918 & 818 FILL HOSES
Due to the fact that Wisbro hot and cold inlet hoses are in short supply, we are
currently using the Marley hoses in production. They are a soft white hose
rather than the hard plastic. We will revert to Wisbro hoses when they become
available again.

PART NUMBER DESCRIPTION


521349 HOSE INLET ASSY MARLEY COLD
521348 HOSE INLET ASSY MARLEY HOT
422753 FILTER INLET
400704 CONNECTOR SEAL

MODELS 918 & 818 WASH PERFORMANCE


We have just completed testing of the labyrinth plate in the above dishwashers
after receiving a number of warranty claims for these parts becoming blocked.
The reason we had them in the sump was to smooth out the water flow into the
wash pump to allow the machine to see prime in the wash pump, allowing for a
more accurate fill level. We have found that removing this part actually makes
very little difference to the fill level, so if removing the filter plate for cleaning,
please remove the labyrinth plate and leave it out. This will save on nuisance
call outs.

MODELS 918 & 818 TOP BASKETS


It has been found that the top basket has, in some cases, been interfering with
the top spray arm, causing wash performance problems. The reason this has
happened is the way the basket has been welded along the bottom, causing a
bow in the bottom rail. The fault is not apparent when the basket is empty, but
when it is loaded with dishes it interferes with the top spray arm. If this problem
is encountered, simply remove the basket, turn it upside down and discretely
stand on it (gently) until the bottom is straight.

Range & Dishwasher Division


Fisher & Paykel Limited DW010
Dukes Road, Mosgiel, Dunedin March 1999
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1999
Phone 03 489 3819 Fax: 03 489 7611
PARTS RETURN
We have been receiving claims for broken levelling feet and foot housings on
918 & 818 dishwashers, and now require these faulty parts returned for
analysis. Please add these parts to the list of parts required to be returned
when warranty claims are made.

• 521536 FOOT HOUSING


• 521537 FOOT

DISHDRAWER
TUB GRAPHICS ON DISHDRAWER
We have seen instances where the program graphics have been coming off the
tubs. At present we are working on a fix for this problem and would ask that a
record be taken of all customers who have this problem. Please inform them
that a fix is on the way, and is expected to be available by early April.

U3 Faults
We have been receiving controllers back from the field for U3 faults and finding
no fault with them, but they are showing low pressure in the display. The reason
the U3 fault can occur is that when the machine is on a high pressure water
supply and is accidentally switched to low pressure, it sees prime too quickly
and shuts down to prevent a flood.

This can happen through the customer going into the rinse aid setting option by
opening the drawer and placing their fingers on the Eco and Program settings
for 5 seconds until a beep is emitted and the display turns red and shows HP in
the display. Once in this mode, the customer can change the rinse aid setting
by pressing the program touch switch. When exiting this mode they should
press the power button, but if they press the start pause button, this will change
the water pressure setting to LP. If they then exit the mode by pressing the
power button, the drawer is set for a low pressure water supply. Please check
for this problem before replacing the controller.

DW010
March 1999
COPYRIGHT  FISHER & PAYKEL LTD 1999
Please read the following Technical Update as it has information that has
changed since the mail out that we sent out earlier in the month.

TECHNICAL UPDATE
DD601V2 DISHDRAWER DRYING FANS
Recently, with the exceptionally hot weather we have been experiencing, we
have received reports of the drying fan coming on at times other than during the
drying cycle. This is, however, a normal function for the fan to activate in high
ambient temperatures, the reason being that it provides cooling for the heat sink
and element relay in the controller.

If a customer calls with this complaint, ask them to take a note as to what room
temperature the fan is coming on at and the serial number of the machine. The
fan operating at temperatures above 31° Celsius is normal. Machines with the
Serial No. AUD?????? to Serial No. NFD?????? inclusive will have controllers
that switch the fan on at lower temperatures. If customers have concerns about
the fan activating at times other than during the drying cycle in machines within
this serial number range, an authorisation number must be obtained from your
local technical representative, and a replacement controller fitted. Controllers
are available from your local parts distributor. Please return your faulty
controllers with the warranty claim form. Controllers with serial numbers after
525832041418 have been modified. The main hardware change is that the fan
will not be activated out of cycle, but will still carry out its operations as normal.
At this point it must be noted that the fan does keep running for 30 minutes after
the LCD shows (OO). This is part of the normal operation of the machine and
can be stopped by the customer opening the drawer.

DW010
March 1999
COPYRIGHT  FISHER & PAYKEL LTD 1999
Fisher & Paykel Ltd
Technical Bulletin
918 & 818 DISHWASHERS
TIGHT BASKETS
Machines made between serial numbers NSD?????? and NHD?????? may be
found to have baskets that are tight to pull out. It has been found, especially on
the top basket, that the axle mounts have not been bent correctly and therefore
cause the roller and axle to sit on an angle in the track. This causes the roller to
bind. Straightening the wire wheel mount so that it sits square to the rail will
rectify this. Also check that the tub rollers through which the track moves are
parallel with each other and are at right angles to the side wall.

BROKEN FOOT AND FOOT HOUSINGS


Just a reminder to please return all broken feet and foot housings for us to
analyse, as we are having a number of these components being broken in
transit. This will allow us to determine the cause of the problem as soon as
possible.

MYSTERY F1 FAULTS
We have been seeing, through warranty claims, an increasing number of F1
faults where no cause can be found. The service technicians are finding water
in the base of the machine but cannot find the leak. In our experience we have
found leaking basket rollers, loose fill vent nut, or loose door gasket screws
usually cause these problems. To check for this type of fault, it is necessary to
remove the wrapper. If the machine has been leaking from these points, one of
the tell-tail signs will be a white detergent residue stain. Please check for these
faults as it saves an annoying reservice.

DISHDRAWER
TECHNICAL BULLETIN MISPRINT (DW007)
The above bulletin had a part number misprint concerning Lid, part number
525826. This should read part number 525876. Please change this in your
technical bulletin DW007.

Range & Dishwasher Division


Fisher & Paykel Limited DW011
Dukes Road, Mosgiel, Dunedin April 1999
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1999
Phone 03 489 3819 Fax: 03 489 7611
DRAWER FRONT PANELS
From April 1999 we will be altering the base of the DishDrawer front drawer
panels. The base will be of plastic instead of the present pressed steel. When
fitting a replacement panel in exchange for an early pressed steel type, it will be
necessary to trim 60mm from the bottom of the drawer front sound insulation to
allow it to fit into the new panel.

TUB GRAPHICS
We now have a field fix for the tub graphics coming off the tub. We can now
supply a handle that has the tub graphic printed on top right hand side. When
fitted, the graphics line up with the light pipes. It is no longer necessary to
replace the tub.

Below are the part numbers for the field fix handles.

PART NUMBER DESCRIPTION


526218 Kit Handle White Tub Graphics
526219 Kit Handle Stainless Steel Tub Graphics
526220 Kit Handle Black Tub Graphics

AIR PUMP FAILURES

DW011
April 1999
COPYRIGHT  FISHER & PAYKEL LTD 1999
Field returns from New Zealand and Australia show that the air pump can
overheat and melt. This failure mode may show F7 (motor controller) error code,
or possibly F1 (flood).

Cause:
The origin of this failure is with the controller, not the air pump itself. The air
pump coil is normally supplied with a chopped waveform, and if this faults to full
voltage then the coil overheats and melts the relatively thin walled pump parts.

The reason for the controller failing is believed to be due to a voltage surge on
the electrical supply, e.g. by lightning. However, the details are still uncertain.
In some cases the controller can recover after it has failed.

To clarify the picture, it would be helpful if field staff could provide certain
additional data on the warranty form, particularly:

• Error code displayed? (F1/F7/other).


• Was the machine washing or in standby when the error code came up?
• Was there a power surge or lightning storm within 12 hours before the
failure?
• Number of wash cycles performed (cycle count).

Solution:
• Replace air pump.
• Replace controller, even if no F7 shown.
• Check coil of Exhaust valve as well. It must not be distorted.

DW011
April 1999
COPYRIGHT  FISHER & PAYKEL LTD 1999
Fisher & Paykel Ltd
Technical Bulletin
DISHWASHERS
RANDOM BEEPING AND FAULT CODES OR CYCLE RESETTING
In initial production of the 920 and 820 controllers we used a socket mounted micro-
processor. It has been discovered that a few of these up until product serial number. NRD
316408 were not seated correctly. We have reworked a large percentage of these products
but one or two may have slipped through.

When checking that the microchip is seated right down, please observe static protection
precautions to avoid damage to the controller at a later date. Also check that all the
processor pins are located in properly and none are bent over or damaged.

The earth terminal on the wash motor not being clean can also cause this random fault.
Remove the spade terminal and check that the motor varnish has not coated and insulated
the motor earth.

F3 FAULTS ON DW920 / DW820


Check the solder joints on the temperature sensor and the temperature sensor wires on the
controller board for dry joints, as well as following the flow charts in the service manual.

NEW COLOUR OF 918TD BASKETS


A new silver colour is now being used on 918 baskets and the following part numbers are
used:
521740 Basket Top Silver
521742 Basket Lower Silver
521752 Roller Basket Lower Silver
521739 Basket Cutlery Silver

SUMP LEAKS ON 918TD & 818S


We are currently running a small bead of silicone around the stainless steel base where the
sump “O” ring fits. This is to help with sealing of the ‘O’ ring until we introduce a new style ‘O’
ring which is currently under test. If coming across a leaking sump in the field, which has no
silicone, when refitting please run a small bead of silicone around the recess.

TEMPLATE REALIGNMENT
The template for the foot fixing brackets on the 920 & 820 has been bought into alignment.
This was a half hole out and caused some concern on concrete floors.

Range & Dishwasher Division


Fisher & Paykel Limited DW012
Dukes Road, Mosgiel, Dunedin June 1999
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1999
Phone 03 489 3819 Fax: 03 489 7611
DISHDRAWER
CORRECTION TO TECHNICAL BULLETIN DW011 –
DISHDRAWER HANDLE
The part number for the white handle with the graphics on it should have been 526218 not
525218. Please change this on the bulletin.

DRAWER FRONT MOUNTING PANEL P/N 525203 INTEGRATED


DISHDRAWER
This now includes four mounting tabs on the outside parameters of the panel. This allows the
mounting of framed panels to the integrated models. Only four of the mounting points need to
be used to secure the panel to the integrated DishDrawer.

DD601 EARLY TUB REPLACEMENT OR LID REPLACEMENT


If fitting either a new version 2 lid to an early tub, or a new tub to an early lid, and it leaks
slightly down the back of the drawer or cabinet, fill the two outside air holes, in the rear vent
on the back of the tub, with silicone and run a bead of silicone up the vent wings at the rear to
create a small dam on the outside edge. This will ensure that all water runs back down into
the vent duct and into the tub.

Silicone up

Rib of silicone to
form a dam

DW012
June 1999
COPYRIGHT  FISHER & PAYKEL LTD 1999
DISHDRAWER NOT SENSING PRIME, OR OVER FILLING –
VERSION 2 MODELS
If the DishDrawer is over filling or not sensing prime correctly, check the rast connection from
the hall sensor where it connects onto the controller. A bent connector, loose connection or
corrosion at this point can effect the fill level.

DISHDRAWER DETERGENT DISPENSER FILLING WITH WATER


IN THE RINSE AID CHAMBER
Shrinkage or damage to the light pipe in the rinse aid dispenser bung can allow water to enter
the rinse aid chamber. The symptom can be water or rinse aid leaking out of the air bleed
hole at the back of the dispenser, the light not showing through the light tube, or that the rinse
aid never seems to empty. Replace the bung if this is the case. The part number is 525610.

DW012
June 1999
COPYRIGHT  FISHER & PAYKEL LTD 1999
Fisher & Paykel Ltd
Technical Bulletin
DISHDRAWER
DISHDRAWER NOT SENSING PRIME AND OVER FILLING, OR
RETAINING WATER AFTER DRAIN CYCLE
Further to last month’s bulletin, the following is a list of checks to carry out if a DishDrawer
with one of the above problems is encountered:
½ Check the rast connection from the hall sensor where it connects onto the controller.
Make sure the connector is not damaged, loose or corroded (version 2 only). Make sure
the flow restrictors are not missing from the water inlet valve. These restrictors are fitted
into the outlet side of the water valve and are used to restrict the amount of incoming
water to around 4 litres per minute.
½ Check for obstructions in the drain hose, kinked, blocked etc.
½ Check the water fill setting. Make sure it is not set on low pressure when the DishDrawer
is connected to high pressure.

MODULE PACKAGING
We have found that it is no longer necessary to use anti-static bags to package DishDrawer
controllers. The plastic housing of the controller, along with the cardboard box it is packed in,
gives sufficient protection for the controllers against static damage. It is, however, very
important to still take all the usual anti-static precautions when handling the controllers. It is
also important, when returning failed modules for service, that they are returned in the original
carton they were supplied in.

CORRECT VENTING OF THE INTEGRATED DISHDRAWER


It has been found a number of integrated DishDrawers have been installed without the correct
gap between the top and bottom drawer fronts. It is vital that there is a 6mm gap between the
two drawer fronts to allow for correct venting during the drying cycle. We will be updating the
installation instructions to clearly show this dimension and a different procedure to follow
when fitting the integrated drawer fronts to better ensure this 6mm gap is obtained. The
updated installation instructions will not be available until September. We have therefore
attached just the integrated section of the new installation instructions for the double
DishDrawer explaining this new procedure. Please refer to the complete installation
instructions when they become available, P/N 599067 for the double DishDrawer and P/N
599068 for the single DishDrawer.

Range & Dishwasher Division


Fisher & Paykel Limited DW013
Dukes Road, Mosgiel, Dunedin September 1999
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1999
Phone 03 489 3819 Fax: 03 489 7611
INFORMATION FOR JOINER FOR INTEGRATED DISHDRAWER
Integrated Drawer Front & Kickstrip Dimensions

DW013
September 1999
COPYRIGHT  FISHER & PAYKEL LTD 1999
DW013
September 1999
COPYRIGHT  FISHER & PAYKEL LTD 1999
Drawer Front Air Flow Chamfer
Chamfer the back of the Drawer
Front Panel at the bottom as shown
to enhance airflow.

Control Badge Position


The badge can be located anywhere within the Mounting Zone shown. The handle position
will need to be taken into account.

DW013
September 1999
COPYRIGHT  FISHER & PAYKEL LTD 1999
Badge Cutout Dimensions
Cut out Badge Mounting Hole in the
chosen position (see Control Badge
Mounting Zone on diagram above).
The Control Badge can be found on
the Mounting Bracket enclosed with
the product.

Actual size of Badge Mounting Hole shown

Drawer Front Mounting Bracket Nut Holes


Using an 8.5mm diameter drill bit, drill out the four screw holes in each door panel to a depth
of 14mm. Remove burrs.

At least 16mm of Drawer Front material is


required for the Drawer Mounting Nuts
(M6 screw in nut - Type E).

Kickstrip Mounting Pilot Holes


Using a 2.5mm diameter drill bit, drill out the six screw holes in the Upper Kickstrip to a depth
of 6mm.

Lower Kickstrip Mounting Pilot Holes are drilled at the time of installation.

DW013
September 1999
COPYRIGHT  FISHER & PAYKEL LTD 1999
Fisher & Paykel Ltd
Technical Bulletin
DISHDRAWER
CYCLE TIME CHANGES

As from serial number NED539653 in May 1999, there was a software change
made to the DishDrawer modules, which increases the length of the dry time.
This may be encountered if a module is replaced in a version two DishDrawer
manufactured before the above serial number. It would be noticed, for example,
that when selecting a normal wash, the cycle time that comes up in the display
is now 99 minutes whereas it was previously 89 minutes. This could possibly be
of concern to a customer with a double DishDrawer who selects the same cycle
on both drawers and finds the times are now different. If the customer will not
except this, then contact your Technical Representative and arrange for them to
down load the latest version software into the other module.

Range & Dishwasher Division


Fisher & Paykel Limited DW015
Dukes Road, Mosgiel, Dunedin October 1999
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1999
Phone 03 489 3819 Fax: 03 489 7611
Fisher & Paykel Ltd
Technical Bulletin
DISHDRAWER
PLASTIC CUP RACK FOLD DOWNS
The DishDrawer cup rack fold downs have now changed from being plastasized wire racks to
being made of solid plastic. There are also now four cup rack fold downs instead of three.
The new part numbers are as follows:

525550 Cup rack fold down - left hand back.


525551 Cup rack fold down - left hand front.
525552 Cup rack fold down - right hand front.
525553 Cup rack fold down - right hand back.

DISHWASHERS
NEW CONTROLLERS WITH THE RFI FILTER INCORPORATED
The DW820 & 920 Dishwashers are now fitted with new controllers that have the RFI filters
incorporated in them. The new controllers will supersede the original ones and can be used
across the board in old and new DW820 & 920 products. The original controllers CANNOT,
however, be used in any products manufactured after Serial Number DFD344956. There are
also some new components introduced from the above serial number that are used in place
of the original RFI filter to clamp and connect the incoming power cord. The new part
numbers effective from Serial Number DFD344956 are as follows: -

521794 Controller Console DW820


521793 Controller Console DW920
388652 Grommet Cord Grip
521776 Terminal Block Mains & Clamp
556033 Screw ST 6x3/8 T25 Pan PH NP

PRESSURE SWITCH - PART NUMBER 388928 – CURRENTLY


UNAVAILABLE
The above pressure switch which was used in the later 388 Series Dishwashers is currently
unavailable. Our original supplier can no longer provide these pressure switches so we are
trying to source an alternative.

Range & Dishwasher Division


Fisher & Paykel Limited DW016
Dukes Road, Mosgiel, Dunedin January 2000
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 2000
Phone 03 489 3819 Fax: 03 489 7611
Fisher & Paykel Ltd
Technical Bulletin
DISHDRAWER
INCORRECT TECHNICAL BULLETIN NUMBERING
Due to an error January’s Dishwasher Technical Bulletin was incorrectly
numbered. Please change the number from DW15 to DW16.

NEW BASKET, MEGA RACK & PLATE RACK FOR DISHDRAWER


From Serial Number NKD563704, the above baskets and racks were changed
in the Dishdrawer. The new mega rack will only fit the new basket, and likewise
the old mega rack will only fit the old basket. The new plate rack, however, will
fit both old and new baskets and will supercede the old plate rack in spare parts.
Part numbers for the new items are as follows:

526062 Basket
526346 Rack Mega
526092 Insert Plate Rack

LEAKING AROUND LIGHT PIPES ON EARLY DISHDRAWER TUBS


We are starting to see claims come through with multiple calls for control
module failure where it is finally found that water is leaking through the light
pipes onto the top of the control module. If replacing a control module in a
product that has the early style light pipes, please check for any signs of
moisture in this area before fitting the new module.

KIT FOR INSTALLING SINGLE DISHDRAWER & BI450 OVEN IN ONE


CAVITY
We now have available an installation kit that can be used when installing a
BI450 oven above a Single DishDrawer in one cavity. Please note that these
two products will not fit together, one on top of the other, under a standard 900
mm high bench top. The cavity must be built to the correct size for these two
products to be installed together. There is a full set of instructions outlining
these requirements supplied with the kit.

Part Number 526489 Instruction Kit DS601 / BI450

Range & Dishwasher Division


Fisher & Paykel Limited DW017
Dukes Road, Mosgiel, Dunedin February 2000
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 2000
Phone 03 489 3819 Fax: 03 489 7611
Fisher & Paykel Ltd
Technical Bulletin
DISHWASHER
WASH-PUMP CAPACITORS
If servicing a 918/920 series dishwasher that has problems with the water level
(over filling or under filling) and no fault is obvious, test the wash-pump
capacitor. Although it is not very common, a faulty capacitor can cause erratic
fill problems.

SPARE PARTS ELEMENT KIT


The supplier of our 918/920 series dishwasher elements has changed the
thread of the mounting stud from imperial to metric. This has caused some
problems in the field when fitting a replacement element. For this reason we
now have available a spare parts element kit, Part No. 521796, that should be
ordered when a replacement element is required. This kit includes the
following:-

• Element Assembly
• Gasket
• Retaining plate
• Washer
• Nut

Range & Dishwasher Division


Fisher & Paykel Limited DW018
Dukes Road, Mosgiel, Dunedin March 2000
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 2000
Phone 03 489 3819 Fax: 03 489 7611
Fisher & Paykel Ltd
Technical Bulletin
DISHWASHER
NEW PRESSURE SWITCHES

Due to a supplier problem we have recently changed our Part Number 388928
and Part Number 521038 pressure switches to a different brand. The part
number has remained the same and there will be an Instruction Sheet enclosed
with the new pressure switch detailing changes to the terminal numbering as
follows:-

Terminal 13 on the old pressure switch becomes Terminal 14 on the new one.

Terminal 23 on the old pressure switch becomes Terminal 24 on the new one.

The above terminal changes apply to both new pressure switches but all other
terminal numbering remains the same.

Range & Dishwasher Division


Fisher & Paykel Limited DW019
Dukes Road, Mosgiel, Dunedin May 2000
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 2000
Phone 03 489 3819 Fax: 03 489 7611
Fisher & Paykel Ltd
Technical Bulletin
DISHWASHER
LEAKING FROM LOOSE TUB ROLLERS
Loose Tub roller suds have been the cause of a number of leaks in DW920 / 820 dishwashers
in recent times. As a result, we have changed the tub roller screw and tapping plate back to
the finer threaded version, Part Numbers 388255 Plate Tapping & 388245 Roller Stud Tub,
previously used in 918TD products up until November 1998. This change took place in June
2000 from serial number DRD362835 and will help prevent leaks in this area.

It should be noted however that once tightened correctly, the course threaded screw and
tapping plate we had been using will seal satisfactorily. Care should be taken not to strip the
threads when tightening these screws. They are factory tightened to 3.5NM and testing has
shown that the torque must drop below 1NM before a leak will occur.

DISHDRAWER
SQUEALING ROTORS
We have received several claims recently for the replacement of rotors that have squealed
when the machine is run for the first time. Please note that this is quite normal. The rotor
may squeal within the first minute of use after a product is installed, as the rotor bearings are
dry until the product fills with water for the first time.

Range & Dishwasher Division


Fisher & Paykel Limited DW020
Dukes Road, Mosgiel, Dunedin July 2000
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 2000
Phone 03 489 3819 Fax: 03 489 7611
DISHDRAWER
DISHDRAWER DOESN’T BEEP AND LCD DOESN’T LIGHT UP WHEN THE
TUB IS OPENED
The serviceman should check that the customer hasn’t intentionally or accidentally deactivated
the Drawer Open Beep Indication feature.

As well as turning off the beeps that signal the drawer is open, this feature also prevents the LCD
display from lighting whenever the drawer is opened (or the LED lights on an Integrated product).

If a customer wishes to use their DishDrawer in this mode, they need to press the power button
to turn the product on. If a customer wants to take their product out of this mode, they need to
follow the instructions in the Use & Care Book. This entails entering the Option Adjustment
Mode and pressing the Key Lock button to get the smiley face symbol showing, then pressing
the Power button to exit and save.

We will be making changes to the Use & Care book in the future to better explain this feature.
We will also be changing the name of this feature to the Auto Power feature.

Fisher & Paykel Ltd, Range & Dishwasher Division


Dukes Road, Private Bag, Mosgiel, Dunedin
Phone 03 489 3819 Fax: 03 489 7611
Fisher & Paykel Customer Services Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Phone 07 3826 9100, Fax 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA, DW021
Ph: 949 790 8900, Fax 949 790 8911 August 2000
Fisher & Paykel Appliances Ltd
42 Clarendon Street, Leamington Spa, Warwickshire CV32 4PG,
Ph: 00441 926 88 2220, Fax: 00441 926 88 3330 COPYRIGHT © FISHER & PAYKEL LTD 2000
DISHWASHER
NEW FLOOD SWITCH
From serial number DYD373580, a new flood switch assembly, part number 521795, has been introduced
to all DW920 & 820 Dishwashers. The new flood switch will maintain a more accurate flow of low
current to the controller and thus prevent false tripping. If replacing a flood switch in a DW920/820
product, one of these new flood switches must be fitted. The new flood switch assembly has a black base
and a brown top. The original flood switch was completely brown.

The original flood switch, part number 525941, will continue to be used in all DishDrawer products.
Please note, due to its very low current rating the new flood switch can only be used in DW920 & 820
products. The original flood switch, part number 525941, must be used in all DishDrawers, 918TD, &
818S products.

LOCATING A LEAK IN A DW920/820 DISHWASHER (F1 FAULT)


We have concerns that when servicing the above dishwashers for F1 faults, (flood switch has been
activated) some service persons are simply tightening the top tub roller screws assuming they were causing
a leak. It should be noted that it is always possible to tighten these screws a small amount, as the rubber
seal they tighten against will relax with time. This is quite normal and doesn’t mean it is going to leak.
The screws must unwind some distance to cause a leak.

When servicing a product for the above fault, first establish whether there has been water in the base? If
not, check the float has not been jammed up by wiring etc? If this is ok, check the continuity through the
flood switch contacts and if there is any doubt, replace the flood switch assembly with the new one
mentioned above.

If there is water in the base of the product and it is not obvious where it is leaking from, the product should
be removed from the cavity, the outside wrapper removed, and a check made for signs of previous leaks.

Test run the machine, and check the following places for leaking:

Fisher & Paykel Ltd, Range & Dishwasher Division


Dukes Road, Mosgiel, Private Bag, Mosgiel,
Dunedin, New Zealand, Ph: 03 489 3819, Fax: 03 489 7611
Fisher & Paykel Customer Services Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Phone 07 3826 9100, Fax 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax 949 790 8911
DW022
Fisher & Paykel Appliances Ltd UK September 2000
42 Clarendon Street, Leamington Spa, Warwickshire CV32 4PG,
Ph: 192 688 2220, Fax: 192 688 3330 COPYRIGHT © FISHER & PAYKEL LTD 2000
Leaking from Action
Around the tapping plates for Tighten tub roller screw. If damaged or striped replace with
the tub roller. fine threaded screw and tapping plate
Around the fill vent Make sure the fill vent seal is in place and the fill vent nut is
tight.
Front flood holes. Check spray arms for splits and make sure they are fitted
correctly.
Check ends of door gasket to make sure they are not damaged
and are fitted correctly.
Pump water out of the machine into a bucket and measure the
amount of water to make sure the fill level is correct, around 5
litres.
Around the door seal area. Check the door gasket is fitted correctly and the gasket
(may leak around the top of retainer is clamping it tightly to the product all the way
the door, run down behind around.
the door seal & appear to be Check the gasket isn’t damaged.
leak out around the flood hole Check the door is sealing tightly against the gasket.
area)
From the sump, wash & drain Repair or replace components causing leak.
pumps or associated
plumbing.
Connections onto the inlet Tighten connections.
valve.
Damage to the drain hose. Repair/replace drain hose.
Seam weld around the tub. If possible repair with silicon sealant otherwise contact your
Tech Rep.

DISHDRAWER
INTEGRATED BADGE ASSEMBLY PART NUMBERS
The following is an updated list of the integrated badge part numbers, along with associated componentry.

525185 INTEGRATED BADGE ASSY CHROME. (includes:- badge chrome, buttons chrome,
light pipes, circuit board, circuit board cover, wiring harness)
526033 BADGE ASSY SATIN. (includes:- satin badge, satin buttons)
526032 BADGE ASSY BRASS. (includes:- brass badge, brass buttons)
526691 BADGE ASSY BLACK. (includes:- black badge, black buttons)
525182 BADGE CHROME.
525180 BUTTONS CHROME.
525184 LIGHT PIPES INTEGRATED BADGE. (suits all colour badges)
525181 ELECTRONIC CIRCUIT BOARD INTEGRATED BADGE.
525183 CIRCUIT BOARD COVER INTEGRATED BADGE.
525329 WIRING HARNESS INTEGRATED BADGE.

Note:- The Satin coloured badge may be referred to as stainless in some documentation.

DW022
September 2000

COPYRIGHT © FISHER & PAYKEL LTD 2000


ROTOR REPLACEMENT
We are concerned about the number of filter plates being replaced when a rotor is replaced. It would
appear that Service Centres are just stocking part number 525736 which is a kit including a rotor, filter
plate, and lock nut. Referring to Technical Bulletin DW009, this kit should only be used when replacing a
rotor in a product made prior to serial number AID525892.

To prevent this happening, we have now superceded the kit part number 525736 across to the current rotor
part number 525884. Therefore, if it is necessary to fit a rotor to a product made prior to AID525892, it
will also be necessary to order the current filter plate lock nut, part number 526069. It has been decided
that a new filter plate is not required when doing this. The current lock nut will fit into an earlier filter
plate (made prior to AID525892) and lock a new rotor in place without any problems.

While on the topic of rotors, we would also like to advise that we carry out testing on all the rotors that are
returned for fill or wash related problems. They are first tested in a device that measures magnetic force
and then run in a DishDrawer through 50 full cycles. We are finding 99% of them have no fault at all and
in the future we will be returning these rotors with the claim form to the Service Centre.

U3 FAULT
We are receiving quite a few claims where a U3 fault has occurred and the technician subsequently
replaces the electronic controller. When returned, we are finding that most of these controllers had simply
been set to low pressure, which, if connected to a water supply with normal pressure, will cause a U3 fault.
This is usually done accidentally by the customer in the option adjustment mode. If a call is received for a
U3 fault in a DishDrawer, it can quite often be resolved over the phone by referring the customer to their
Use & Care book and having them check the water pressure setting.

DW022
September 2000

COPYRIGHT © FISHER & PAYKEL LTD 2000


DISHDRAWER
CHANGES TO MEGA RACK
We have recently made changes to the way we hold the Mega Rack into the DishDrawer basket. The
centre hook on the Mega Rack has been removed, and two extra locking wires have been added to the sides
of the rack instead. This change has been made to prevent the centre hook on the Mega Rack fouling the
spray arm if installed incorrectly. The part number of the Mega Rack has not changed (526346) and it is
now compatible with the earlier style baskets. Please make reference to this change in Technical Bulletin
DW017, dated February 2000.

WASH PERFORMANCE CHECK SHEET


Customer’s Complaint - Food Particles left on Dishes
Cause of problem (1) Spray arm has stopped rotating.
How to resolve the a) One of the dishes has fallen through the basket and jammed the spray
problem arm. Remove the obstruction.
b) The Mega Rack has been installed incorrectly and is jamming the spray
arm. Refit Mega rack.
c) Drain filter or filter plate is not installed correctly and is causing the
spray arm to jam. Refit filter or filter plate.
Cause of problem (2) The product is being over loaded or incorrectly loaded with dishes.

How to resolve the Advise customer of correct loading.


problem
Cause of problem (3) Customer is selecting the wrong wash cycle for the soil level on the dishes.
How to resolve the Advise customer about reduced water temperatures (up to 20ºC lower) and
problem wash times when using fast and eco cycles.

Fisher & Paykel Appliances Ltd


Dukes Road, Mosgiel, Private Bag, Mosgiel,
Dunedin, New Zealand, Ph: 03 489 3819, Fax: 03 489 7611
Fisher & Paykel Customer Services Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax: 949 790 8911
DW023
Fisher & Paykel Appliances Ltd UK December 2000
42 Clarendon Street, Leamington Spa, Warwickshire CV32 4PG,
Ph: 192 688 2220, Fax: 192 688 3330 COPYRIGHT © FISHER & PAYKEL LTD 2000
Customer’s Complaint - Coffee/Tea Stains left in Cups
Cause of problem (1) Not enough detergent being used. To remove these stains requires a stronger
concentration of detergent in the water.
How to resolve the Fill the main-wash detergent cup to the top & for best results also fill the pre-
problem wash detergent cup. We recommend running on normal or heavy red cycles.
Cause of problem (2) The product is being over loaded, which is preventing water reaching the
cups on the upper cup racks.
How to resolve the Advise customer of correct loading.
problem

Customer’s Complaint - Dishes have blotchy marks on them that look like
water stain marks, not food
Cause of problem Not enough rinse aid being used. The water is not soft enough during the
final rinse and therefore hard water droplets containing impurities are drying
on the dishes instead of running off during the dry cycle.
How to resolve the Confirm that the customer is using rinse aid.
problem The rinse aid may need to be turned up to a higher setting (4 or 5 lights) and
for optimum dry performance run the DishDrawer on normal or heavy red
cycles.
If a dry problem still exists, a service person needs to check the rinse aid
dispenser in diagnostics to make sure it is dispensing correctly.

Customer’s Complaint - Glasses & Cutlery have a Cloudy White film on


them and/or Plates have a White Chalky film on them
Cause of problem Hard water & not enough detergent being used. Minerals from the water are
building up on the dishes.
How to resolve the Once this film forms on the dishes, it cannot be removed by normal washing
problem in the dishwasher. The dishes will need to be cleaned by soaking them in an
acidic solution of white vinegar & water.
To prevent the build up reoccurring, the customer will have to fill both the
main-wash & pre-wash detergent cups to the top, and we recommend
running on normal red cycles.
In problem areas with very hard water, the customer may need to fit a water
softener to the water supply.

DW023
December 2000

COPYRIGHT © FISHER & PAYKEL LTD 2000


DISHDRAWER
DAMAGE TO ROTORS
There have been quite a few rotors returned with damage to the wash impeller, which is consistent with the
filter plate not being locked in place. These are usually from products that have been in the field for some
time, which would indicate that the customer has removed the filter plate while cleaning the product and
has not refitted it correctly. If this problem is encountered, please explain to the customer the importance
of locking the filter plate in correctly.

A damaged drain impeller on a rotor is caused by foreign matter in the wash water, i.e. broken glass, fruit
stones, etc., and this should also be pointed out to the customer to prevent a repeat call.

WATER VALVE RESTRICTORS BLOWING


We have noticed several products with repeat claims for burst internal fill hoses due to the restrictor in the
water inlet valve blowing out. We suspect in these cases that the pressure of the water supply to the
machine is over the maximum allowable of 960Kpa (139 psi). When repairing a product with a blown
restrictor, please take note of the pressure of the water supply to the machine, and if you suspect it is on the
high side, have the pressure checked to make sure it is not above the maximum allowable.

CONDENSATION STRIPS
We now have available a condensation strip, Part Number 526711, which is to be fitted to the following
DishDrawers whenever they are serviced:
All Phase 1 DishDrawers (version 1 and version 2) manufactured in 1997, 1998 & 1999. Serial
numbers will begin with L or A or N.

This condensation strip is designed to prevent moisture forming around the top trim area of the chassis.
Please make copies of the fitting instructions available to all service staff and ensure that they have stocks
of the condensation strips in their service vehicles. One extra unit of labour should be claimed on each job
where a condensation strip is fitted. (See attached page for fitting instructions.)

Fisher & Paykel Appliances Ltd


Dukes Road, Mosgiel, Private Bag, Mosgiel,
Dunedin, New Zealand, Ph: 03 489 3819, Fax: 03 489 7611
Fisher & Paykel Customer Services Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax: 949 790 8911
DW024
Fisher & Paykel Appliances Ltd UK March 2001
42 Clarendon Street, Leamington Spa, Warwickshire CV32 4PG,
Ph: 192 688 2220, Fax: 192 688 3330 COPYRIGHT © FISHER & PAYKEL LTD 2001
Chassis Condensation-Stop Strip Installation Instructions

Stand in front of the DishDrawer and orientate the strip so that the barb is pointed upwards and closest to
you, the tape away from you. This is the way the part attaches to the chassis.

Ensure that the area where the part is to be attached is clean and dry – this is very important.

Remove the backing from the double-sided tape, open the drawer and position the part under the chassis
trim so that it is centered.

Clip the barb between the chassis trim and the chassis (as per diagram below) and press tape firmly along
the length of the strip to ensure good adhesion. The ends of the strip may not clip in easily – apply
pressure towards you, as well as upwards to help them clip in.

It is very important that the strips are tightly clipped in, all the way along the part. If not, apply pressure
upwards and outwards to help them clip all the way home.

Make sure pressure is applied all the way along the extrusion as the tape is pressure sensitive. It is
important that this adhesion is reliable to ensure the moisture cannot get past the seal.

Chassis

Trim Lid

Condensation Strip Tape

Apply pressure upwards ↑ and outwards ←

DW024
March 2001

COPYRIGHT © FISHER & PAYKEL LTD 2001


DISHDRAWER
PHASE 1 & 2 DRAWER OUTER PANEL GRAPHICS (NZ, AUS)
All phase 1 & 2 upper drawer front panels supplied through spare parts now come with the standard F&P
graphics only. Panels with the Quantum style graphics are no longer available and if ordered will
automatically supercede to the equivalent panel with F&P graphics. Please note there are no graphics on
the lower drawer panel so this will not result in a mismatch.

PHASE 1 & 2 AIR PUMP PRESSURES (NZ, AUS, USA)


Please update the following DishDrawer service manuals with the information below:
Phase 1 service manual 599022 page 34
Phase 2 service manual 599039 page 32
Phase 1 diagnostics sheets 599034 page 14
Phase 2 diagnostics sheets 599043 page 14

The pressure reached after running the air pump for 60 seconds should be between 20 – 40Kpa. After the
pump is switched off it should not drop more than 2Kpa in a 30 second period.

NEW DISPENSER COILS (NZ, AUS, USA, UK)


Due to a supply problem, we have been temporarily forced to change the 24V coils used on the phase 1, 2
& 3 DishDrawer detergent dispensers. The coils we are now using have spade terminals (6.3 quick
connect) for the wiring connections where the old coils had a RAST 2.5 edge connector fitting. We are
trying to source some more of the original coils for spare parts but in the interim we ask that you do one of
the following when fitting a new dispenser with spade terminals:

• If the coils on the old dispenser are electrically ok swap them onto the new dispenser.
• If the coils on the old dispenser are faulty you will need to cut the RAST 2.5 plug off the wiring
harness and reterminate it with 6.3 quick connect spade terminals in order to connect to the new coils.

This change of coil has also necessitated a change to the current phase 3 DishDrawer dispenser harness.
Please add the new harness part number into the phase 3 DishDrawer parts manual.

526788 HARNESS DISPENSER Ph3 QC6.3

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-046, Greenmount,
Auckland, New Zealand, Ph: 09 273 0680, Fax: 09 273 0689
Fisher & Paykel Customer Services Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax: 949 790 8911
DW025
Fisher & Paykel Appliances Ltd UK
June 2001
Broxell Close, Wedgnock Industrial Estate, Warwick CV34 5QF,
Ph: 01926 626700, Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2001
The original phase 3 dispenser harness 526263 is still available as a spare part as currently listed in the
parts manual.

F1 FAULT PHASE 3 DISHDRAWER (NZ, AUS, USA, UK)


Listed below are some areas to look at closely if you are having trouble locating the cause of an F1 fault in
a phase 3 DishDrawer: This list should be used in conjunction with the information already supplied in the
service manual.

Product Faults:
• Is there a bad or intermittent connection where the lid motors plug onto the chassis circuit board?
Extreme care should be taken when plugging in & unplugging the lid motors to prevent damage to the
plugs and circuit board.
• Is the lid fitted the wrong way around? It has the words front moulded into the top of it.
• Are the stainless steel stiffening braces crimped to the front and rear of the lid dislodged or missing?
• Is one of the yokes damaged or not clipped in correctly to the front or rear of the chassis effecting the
alignment when the lid seals on the tub?
• Are all the lid actuators clipped onto their relevant slide rail and yoke correctly?

Customer Faults:
• Was the spray arm in place? If the spray arm in a phase 3 DishDrawer manufactured prior to
CRM729231 is not in place, there is a chance that it will over fill and flood out the rear vent hole
before it faults U1. This is more likely to happen if it is connected to a hot water fill as there is more
pressure generated within the tub when filling with hot water. Products manufactured after the above
serial number have a software change to ensure they will fault U1 before flooding.
• Did the customer spill rinse agent when filling the dispenser? This would cause excessive foaming
which would subsequently spill out the drying vents.
• Did the customer squeeze a large item into the DishDrawer that has prevented the lid from coming all
the way down and sealing correctly?

TUB LATCHES CLICKING CLOSED PHASE 3 DISHDRAWER (NZ, AUS, USA, UK)
We have identified a potential fault with a small batch of tub latches that mount on the rear of the slide
rails. There is the potential for a faulty latch to flick closed when the tub is pulled open. The resulting
problem is that the tub won’t close completely and will protrude out slightly on one side. If this fault is
encountered and it is not something an installer or service person has accidentally done, then it is
recommended that the offending tub latch be replaced to prevent any future problems.

DW025
June 2001

COPYRIGHT © FISHER & PAYKEL LTD 2001


KICK STRIP DEFECT PHASE 3 DISHDRAWER (NZ, AUS, USA, UK)
We have found a batch of phase 3 kick strips with an injection-moulding defect around the mounting
detail. The implications are that if a kitchen toe kick is any deeper than 50mm it may not be possible to
slide the kick strip far enough back on the tub to line up with the adjacent joinery. If this problem is
encountered, simply cut away the thin piece of plastic that is interfering. Refer pictures below.

Injection moulding defect Kick strip without defect

DOOR ASSEMBLIES PHASE 3 DISHDRAWER (NZ, AUS, USA, UK)


All spare part door assemblies supplied for phase 3 DishDrawers now come completely assembled with the
plastic door insert, 526080, and the relevant piece of door insulation, 526653, 526654, or 526655. The part
numbers of the doors have not changed and the door insert and insulation are still available separately if
required.

DW025
June 2001

COPYRIGHT © FISHER & PAYKEL LTD 2001


DISHWASHER
HANDLE KITS DW820 / 920 (NZ, AUS)
We will now be supplying the follow handle kits through spare parts for all DW820 & 920 dishwashers:

521413 KIT HANDLE 820 WH SATIN


521411 KIT HANDLE 920 WH SATIN
521412 KIT HANDLE 920 BK SATIN

If ordering a handle only from the spare parts manual, it will automatically supercede to one of the above
kits. These kits include the following parts: handle, handle insert, latch handle & new mounting screws.
When fitting a new handle it is important that all of the parts in the kit be fitted including the new latch
handle & screws.

ADDITIONS TO DW820 / 920 PARTS MANUAL (NZ, AUS)


The following part numbers are additions to the DW820/920 parts manual. Please add in:

521678 SOUND ABSORBER BLANKET


521529 BLANKET CHASSIS DW920 ONLY
521528 BLANKET SERVICE PANEL DW920 ONLY
521577A CABINET WRAPPER GRAY
521763 WIRING LOOM 920/820
521546 FOOT ANCHOR (attaches to floor for back feet to slide into)

WIRING LOOM PART NUMBERS FOR 818S / 918TD (NZ, AUS)


The following part numbers can be added to the 818S/918TD parts manual:

521658 WIRING LOOM 918TD


521659 WIRING LOOM 818S

PLUG CONNECTORS FOR 813E / 913T WIRING LOOMS (NZ, AUS)


The following part numbers can be added to the 812E/813E/912T/913T parts manual. They are the multi-
pin plugs fitted to the end of the wiring looms that plug into the power controller in the base of the product:

555917 TERM CONN 6 WAY AMP640585-1


555918 TERM CONN 8 WAY AMP0-0926301-1

DW025
June 2001

COPYRIGHT © FISHER & PAYKEL LTD 2001


IMPORTANT:
Please read this
bulletin and pass on
to others in your
organisation.
DISHDRAWER
PHASE 1, 2 & 3 INTEGRATED PANEL COMPATIBILITY (NZ, AUS, USA)
If a situation arises where a phase 1 or 2 Integrated DishDrawer is being replaced with a phase 3 Integrated
DishDrawer, the existing wooden integrated door panels can be fitted to the new product providing the following
steps are taken.
1) Remove and discard the phase 1 / 2 integrated brackets from the wooden door panels.
2) Slightly file out the elliptical hole in the wooden door panels to the fit the phase 3 oval badge, or alternatively
use the original phase 2 badge housing fitted with the circuit board from the new phase 3 badge.
3) Fit the wooden integrated door panels to the phase 3 integrated brackets ensuring the lip on the bracket is aligned
with the flat bottom edge of the door panel as shown below.

Phase 1 or 2
wooden integrated
door panel with Phase 3
chamfer integrated
bracket

REMINDER TO FIT CONDENSATION STRIPS (NZ, AUS, USA)


A large amount of warranty claim forms being submitted are not showing the fitting of the condensation strip,
p/n 526711, which, as noted in Tech Bulletin DW024, is to be fitted to the following DishDrawers whenever they
are serviced - all Phase 1 & 2 DishDrawers manufactured in 1997, 1998 & 1999. Serial numbers will begin with
L, A or N. See Tech Bulletin DW024 for fitting instructions.

NOTE:
Any claims for the above mentioned products received in the future where the condensation strip has not been fitted
will be returned to the service centre to be actioned at their cost.

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-046, Greenmount,
Auckland, New Zealand, Ph: 09 273 0680, Fax: 09 273 0689
Fisher & Paykel Customer Services Pty Ltd Issue B
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax: 949 790 8911
DW026
Fisher & Paykel Appliances Ltd UK
July 2001
Broxell Close, Wedgnock Industrial Estate, Warwick CV34 5QF,
Ph: 01926 626700, Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2001
DISHWASHER
FLOOD SWITCH MODIFICATION (NZ, AUS)
The current DW820/920 Dishwasher flood switch assembly, p/n 521795, has been modified to remove one of the
micro-switches as only one is required. This is a running change and the part number remains the same. When fitting
a new flood switch assembly with one micro-switch to a DW820/920 which has the earlier dual micro-switch
assembly, note the different wiring connections as shown below.

Dual micro-switch flood switch assembly Single micro-switch flood switch assembly
wiring connections (old assembly) wiring connections (new assembly)

As there have now been several changes to the flood switches we use in our dishwashing products (bulletin DW022
details a previous change), please use the following table to clarify what flood switch assembly is compatible with
what products.

Flood Switch Assembly Spare Part Compatibility


Part Number Description Where used
521795 Flood Switch Assembly with dual or single micro-switch. All DW820/920
Note: the micro-switches used in this assembly are designed for very Dishwashers.
low current DC voltages.
This assembly can be identified by its colour:- brown top & black base

525941 Flood Switch Assembly with dual micro-switches. All 818S & 918TD
Note: the micro-switches used in this assembly are designed for higher Dishwashers & all
current AC voltages. version 1 & 2
This assembly can be identified by its colour:- brown top & base DishDrawers.

DW026
July 2001

COPYRIGHT © FISHER & PAYKEL LTD 2001


IMPORTANT:
Please read this
bulletin and pass on
to others in your
organisation. DISHDRAWER

DD601v2, DS601v2 (NZ, AUS, SGP) & DD602, DS602 (USA) Integrated
There seems to be some confusion as to the necessity of a chamfer on the bottom of the top drawer’s
integrated panel. To enhance airflow, there is a requirement for a chamfered edge, although if the
cabinetmaker can provide an 8mm gap between the top integrated panel and bottom integrated panel (or
the joinery below in the case of a single DishDrawer), this chamfer is not necessary. However, the top of
the bottom drawer’s integrated panel must be no higher than the bottom of the top drawer’s cabinet trim, as
shown. In the case of a single DishDrawer, the 8mm gap must be between the bottom of the integrated
panel and the bottom of the cabinet trim.

Top Drawer
Integrated Panel Bottom of Top Drawer
Cabinet Trim

8mm Gap
Bottom Drawer
Integrated Panel Bottom Drawer
Cabinet Trim

In summary:
If the gap between the top and bottom drawer panel (or cabinet joinery if a single DishDrawer) is less than
8mm, there must be a chamfer as per the Installation Instructions.
If the gap between the top and bottom drawer panel (or cabinet joinery if a single DishDrawer) is 8mm or
more, there is no need for a chamfer provided that the top of the bottom drawer’s integrated panel is no
higher than the bottom of the top drawer’s cabinet trim. In the case of a single DishDrawer, the 8mm gap
must be between the bottom of the integrated panel and the bottom of the cabinet trim.

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-046, Greenmount,
Auckland, New Zealand, Ph: 09 273 0680, Fax: 09 273 0689
Fisher & Paykel Customer Services Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax: 949 790 8911
DW027
Fisher & Paykel Appliances Ltd UK
September 2001
Broxell Close, Wedgnock Industrial Estate, Warwick CV34 5QF,
Ph: 01926 626700, Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2001
VERSION 2 RETURNED DISHDRAWERS WITH WASH COMPLAINT (NZ, AUS, SGP, USA)
It has been found that Version 2 DishDrawers returned to the Division in the past month due to wash
performance problems, have been fitted with the old glass filled polypropylene rotor assemblies. Rotors of
this material can cause the sprayarm to stick, which does not help wash performance.

All rotor assemblies will have a material recycling mark on the underside of the top flange assembly and
these are described below:
• From the start of DishDrawer production to December 1998 we used Acetal which has the mark
> POM <.
• This was then changed to Glass Filled Polypropylene (for its acid resistant properties) which has the
mark > PP-GC30 <. The serial number of the first product fitted with these is ALD557477.
• In April 2000 it was changed to Carilon (for its acid resistance and bearing properties) which has the
mark > PK <. The serial number of the first product fitted with these is DHD595654.

When servicing a version 2 DishDrawer for wash performance problems, look at the rotor assembly, and if
it has the recycling mark of > PP-GC30 <, replace it with the current spare part which should be marked
> PK <.

DW027
September 2001

COPYRIGHT © FISHER & PAYKEL LTD 2001


IMPORTANT:
Please read this
bulletin and pass
on to others in your
organisation.

DISHDRAWER
F1 FAULT CHECKLIST FOR PHASE 3 DISHDRAWERS – NZ, AUS,
SGP, USA
First determine whether it’s a Full Flood F1, Small Puddle F1 or a Dry F1.
A Full Flood F1 is when there is sufficient water (2-3mm throughout the base) in the base to trigger the
flood switch.
A Small Puddle F1 is when a small amount of water has triggered the flood switch.
A Dry F1 is when the base is free of water.

FULL FLOOD F1’s


Check for leaks or evidence of leaks in the following places:-

• Inlet hose to fill valve connection


• Fill Valve body
• Holes in fill hose or drain hose
• Damage to heater plate - chipped enamel
• Motor housing and heater plate seals – pinched, contaminated or poor join
• O-rings – motor housing, drain inlet
• Dispenser – seal, diverter, weld
• Lid area

NOTE:- If there is evidence of the leak coming from the lid area (eg water down the outsides of the tub or
if too dry, look for rust spots on the cut edge of the slide bracket) look for the following:-
• Lid Actuator jammed (check using diagnostics)
• Lid gearbox not working
Wire off actuator
Wire off actuator terminal at RFI board
Dry solder joint on actuator terminal on RFI board
Pins pushed through on actuator terminal on RFI board
Gearbox case unclipped
Gearbox fallen off slide
• Lid assembled correctly
Lid on yoke, lid actuator in yoke, actuator in gearbox nut, lid gearbox assembly on slide
• Lid seal damage
• Lid not working due to electrical connection to Controller
• Interference on Yoke – sound insulation
• Lid stiffening brackets fitted properly
• Interference on lid:
Oversize dish/utensil near the tub rim

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount,
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656
Fisher & Paykel Customer Services Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax: 949 790 8911
DW028
Fisher & Paykel Appliances Ltd UK
November 2001
Broxell Close, Wedgnock Industrial Estate, Warwick CV34 5QF,
Ph: 01926 626700, Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2001
Drain support wire tie
• Tub weld leaks:
Flange to Tub
Vent to Tub

Customer related wet F1’s that have had improvements:

• A Spray arm being off in a hot fill situation did cause a F1 due to the overfilling water coming out the
rear vent before a U1 fault stopped the water supply.

NOTE: A change made to the controller now ensures that a U1 fault will come up first. All products from
CRM729231 have this improvement.

• A rinse aid spill can cause excessive foaming which will subsequently spill out the drying vents and
trip the flood switch. Please note that most of the foam may well have dried up by the time the
serviceman arrives to check the machine.

NOTE: A change made to the controller will significantly reduce this. All products from CKM756697 have
this improvement.

SMALL PUDDLE F1’s


Check the following:

• Condensation on the Flood Switch or evidence of such.


• That the product is level – if the product has a lean to the left rear, a small amount of water may
trigger the flood switch.

DRY F1’s
Check the following:

• F1 in top tub only and a dead bottom tub indicates a blown power supply resistor in the bottom heater
plate.
• Condensation on the flood switch or evidence of such.
• Corrosion on the RFI board.
• Faulty connection on the chassis harness from controller to RFI board.

DW028
November 2001

COPYRIGHT © FISHER & PAYKEL LTD 2001


HEATER PLATE FAILURES ON PHASE 3 DISHDRAWERS – NZ,
AUS, SGP, USA

Melted Fuse Link:


Cause:
• Excess heat generated by mainly the heater element or the power supply resistor.

Fault:
• More than likely that this was due to a faulty controller.
• IMPORTANT – check all the coils before starting machine because if the power supply resistor has
caused the melted fuse link, excess current may well have been going through one of the coils, (inlet
valve, detergent dispenser diverter valve or rinse aid pump valve) shorting it, and if this coil is not
replaced the fault may re-occur. NOTE: All coils should measure approximately 70ohms

Damaged Power Supply Resistor:


• This will cause the controller to lose power.
• If it is the bottom tub whose power supply resistor fails and because the bottom tub supplies the power
to the RFI board and hence flood circuit, the top tub will F1.

Damaged Heater Resistor (Heater Element):


• Replacing the heater plate should be all that is required.

F4:

• The F4 time for the Ph3 DishDrawer is 120min from the time the element is switched on for it’s heating
cycle.
• The Ph3 DishDrawer does not show HE when heating, they merely stop counting down time.
• NOTE: If the heater resistor (element) fails, the power supply resistor will heat the water but at a
greatly reduced rate, so that after 2 hours the water may seem warm but it will not get to the required
temperature. This could cause a bit of confusion in that the service person may think the element is
still working.

DW028
November 2001

COPYRIGHT © FISHER & PAYKEL LTD 2001


IMPORTANT:
Please read this
bulletin and pass
on to others in your
organisation.

DISHDRAWER
Installation of DD603 – NZ, AUS, SGP, USA, UK

Please notify all Installation crews and technicians immediately


We have found that many of the DD603 Dishdrawers have been improperly installed causing damage to
the product and the customer’s home. We have found that many installers, plumbers and contractors are
removing the top drawer and using the holes in the left and right flange to attach the unit to the cabinetry
(Example #-2 page-2). This is incorrect.

The flanges are used as the tracks to carry the yokes that raise and lower the lid seal assembly. When
screws are put in these holes in either the top or bottom drawer, the seal will not lower and water will
spray over the top causing a severe leak. It is not necessary to remove the top drawer for
installation. To access the mounting tabs, remove the bottom drawer, pull back the cut- outs
located in the side wall insulation, and secure with screws provided (Example#1 page-1). If
necessary, you may also use the tabs located at the top of the Dishdrawer. They fold forward and
attach to the underside of the counter top. It is important to replace the insulation back over the
mounting tabs.
Example # 1

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount,
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656
Fisher & Paykel Customer Services Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax: 949 790 8911
DW029
Fisher & Paykel Appliances Ltd UK
January 2002
Broxell Close, Wedgnock Industrial Estate, Warwick CV34 5QF,
Ph: 01926 626700, Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2002
Shown here in example #2 are the holes located at the left and right side flanges.

THESE HOLES MUST NOT BE USED to secure the Dishdrawer to the cabinets or for any
other purpose!

Example # 2

Do not screw through


these holes.

Please forward a copy of this bulletin to all installers, contractors or plumbers you are using to install our
product.

Warranty claims for improper installation are not covered under the manufacturers warranty and will not
be paid.

DW029
January 2002

COPYRIGHT © FISHER & PAYKEL LTD 2002


LATEST PHASE 3 DISHDRAWER DISPENSER – NZ, AUS, SGP,
USA, UK
Technical Bulletin DW025 issued June 2001 advised on the forced change to new dispenser coils, which
have 6.3mm quick connect spade terminals for the wiring connections. The old coils had a RAST 2.5-
edge connector fitting. This was due to a supply problem and we have now modified the dispenser to be
able to accommodate a different manufacturer’s coil, which has a RAST 2.5-edge connector fitting.

The new Dispenser, part number 526859 differs from the old dispenser, part number 526536, in that it has
shorter screw bosses and therefore a different bracket is required to fit the dispenser to the tub. A new
spare part kit has been introduced (part number 526860 Dispenser Kit) which includes the new dispenser
and two of the new brackets. This should ensure that whenever a new dispenser is ordered, for a phase
1, 2 or 3 product, it will have the appropriate brackets to fit the dispenser to the product. In some cases
(ie products already fitted with the new 526859 dispenser) the brackets will not be needed. If fitting the
older type spare part dispensers (526536) to a product currently fitted with a new type dispenser
(526859), it will be necessary to fit the older type dispenser mounting brackets (525632).

NOTE: The new Dispenser, 526859, is fitted to all products from serial number CKM754991.

The other issue when replacing a dispenser is the coil electrical connection.
1. If the coils on the dispenser being replaced are not faulty, swap them on to the new dispenser.
2. If the coils on the dispenser you are replacing are faulty and their electrical connections are not the
same as the replacement dispenser, the following options are available:

a) Fitting a spare part dispenser with RAST 2.5-edge connector coils onto a product that has
6.3mm quick connect spade terminals on the wiring harness will mean fitting a 526263
Harness Dispenser PH3.
b) Fitting a Spare Part Dispenser with 6.3mm quick connect spade terminal coils onto a product
that has RAST 2.5-edge connector fittings on the wiring harness will mean either:

i) Re-terminate the wiring harness with 6.3mm quick connect spade terminals, or
ii) Fit a 526788 Harness Dispenser PH3 QC6.3, or
iii) Fit spare part RAST 2.5 connection coils, 526451 Coil Assy 24V DC RAST 2.5 750GW
to the spare part Dispenser.

DW029
January 2002

COPYRIGHT © FISHER & PAYKEL LTD 2002


PHASE 3 DISHDRAWER NEW HANDLE AND MODIFIED TUB – NZ,
AUS, SGP, USA, UK
A change has been made to the PH3 DishDrawer handle and tub flange. The hold down detail on the left-
hand side of the handle has moved further towards the end of the handle, while the tub flange detail the
handle fits to has been modified in the front left corner to accommodate this change.

526743 White Handle replaces 526205 White Handle


526744 Black Handle replaces 526206 Black Handle
526745 Stainless Handle replaces 526207 Stainless Handle

The new handles and modified tubs are on all products after serial number CUM763188.

The old style handle does fit onto the new style tubs
although the rigidity of the left side once in place is not
the best. Once the door is fitted there is no obvious
defect except that the left-hand side of the handle can
be lifted slightly. In the cases where this deemed to be
unacceptable, the new style handle should be fitted.

In summary:

When replacing a handle on a product made before


serial number CUM763188, use the old handle. Eg.
526205, 526206 or 526207, depending on the finish of
the product.
When replacing a handle on a product made after serial
number CUM763188, use the new handle. Eg 526743, 526744 or 526745, depending on the finish of the
product.

When replacing a tub on a product made before serial number CUM763188, the existing handle can be
used, but take note of the concerns expressed earlier if the replacement tub has the modified tub flange. If
the replacement tub does not have the modified tub flange the existing handle may still be used.
Modified tub Original tub

DW029
January 2002

COPYRIGHT © FISHER & PAYKEL LTD 2002


DW920/820 DISHWASHERS
MYSTERY LEAKS - LOCATING A LEAK (F1 FAULT) – REMINDER
(NZ, AUS, SGP)
(This information appeared in Technical Bulletin DW022, September 2000)

We have concerns that when servicing the 920/820 dishwashers for F1 faults, (flood switch has been
activated) some service people are simply tightening the top tub roller screws assuming they were
causing a leak. It should be noted that it is always possible to tighten these screws a small amount, as
the rubber seal they tighten against will relax with time. This is quite normal and doesn’t mean it is going
to leak. The screws must unwind some distance to cause a leak.

When servicing a product for an F1 fault, first establish whether there has been water in the base? If not,
check the float has not been jammed up by wiring etc? If this is ok, check the continuity through the flood
switch contacts and if there is any doubt, replace the flood switch assembly with a new one. If there is
water in the base of the product and it is not obvious where it is leaking from, the product should be
removed from the cavity, the outside wrapper removed, and a check made for signs of previous leaks.

Test run the machine, and check the following places for leaking:

Leaking from Action


Around the tapping plates, from the tub roller. Tighten tub roller screws. If damaged or stripped
replace with fine threaded screw and tapping plate.
Around the fill vent. Make sure the fill vent seal is in place and the fill
vent nut is tight.
Front flood holes. Check spray arms for splits and make sure they are
fitted correctly, and are not upside down
Check ends of door gasket to make sure they are
not damaged and are fitted correctly.
Pump water out of the machine into a bucket and
measure the amount of water to make sure the fill
level is correct, around 5 litres.
Around the door seal area. Check the door gasket is fitted correctly and the
(may leak around the top of the door, run down gasket retainer is clamping it tightly to the product
behind the door seal & appear to be leak out all the way around.
around the flood hole area) Check the gasket isn’t damaged.
Check the door is sealing tightly against the gasket.
From the sump, wash & drain pumps or associated Repair or replace components causing leak.
plumbing.
Connections onto the inlet valve. Tighten connections.
Damage to the drain hose. Repair/replace drain hose.
Seam weld around the tub. If possible repair with silicon sealant otherwise
contact your Tech Rep.

DW029
January 2002

COPYRIGHT © FISHER & PAYKEL LTD 2002


DW029
January 2002

COPYRIGHT © FISHER & PAYKEL LTD 2002


IMPORTANT:
Please read this
bulletin and pass
on to others in your
organisation.

DISHDRAWERS
DD602 Micro-switch Failure – NZ, AUS, SGP, UK, USA
We are seeing a large number of microswitch failures in the field. The main reason switches are failing is
because they were damaged during the product’s assembly. The slide pin has got under the microswitch
lever spring, probably as the slide was being fitted to the product. When the slide was then extended to fit
the tub, the lever spring is bent back and damaged. Everything still works the same as the slide pin still
activates the microswitch when the drawer is closed. However the life of the spring is reduced from
approximately 50,000 operations to approximately 1000 (depending on the extent of the damage.)

When replacing a broken microswitch, it is important to check that the slide pin cannot get under the
microswitch lever spring and damage the new part.

Also, for a double DishDrawer, it is essential to check the microswitch in the other drawer to ensure that it
hasn’t also been damaged. The picture on the left shows a good microswitch, the one on the right shows
a damaged microswitch.

To help us determine the failure mode in the field, please return all microswitches that are replaced in
New Zealand before the 30th June ‘02, including the lever spring pieces. Please include product details,
and if it is a repeat failure, advise whether it is the top or bottom tub.

Please send the failed components along with the requested details direct to: Peter Swale, Fisher &
Paykel Appliances Ltd, Dukes Road, Mosgiel, New Zealand. The warranty claim forms can be sent
through to the Warranty Claims Department in Auckland and processed in the normal way.

Distorted lever

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount,
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656
Fisher & Paykel Customer Services Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax: 949 790 8911
DW030
Fisher & Paykel Appliances Ltd UK
April 2002
Broxell Close, Wedgnock Industrial Estate, Warwick CV34 5QF,
Ph: 01926 626700, Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2002
DD603 Tub Removal Tip
When a tub is lifted off the slides and turned upside down for servicing, e.g to replace a heater plate, it is
best to rotate it in an anti-clockwise direction. This is the opposite way to which it was assembled and will
help prevent the hoses from getting twisted inside the link support. Once upside down, the hoses and
wiring can be removed and placed over the right hand slide. These can then be reassembled to the tub
without the need to twist them awkwardly.

It is also a good idea to push the hoses and the link support down while re-fitting the wiring cover. This
ensures that the link support does not interfere with the tub when the drawer is closing. If the hoses have
become twisted in the link support, or if the link support is too close to the tub, this can cause drawer
closing problems. Either the drawer will not close fully or will close slowly over the last 35 mm. (1 ½
inches)

DW030
April 2002

COPYRIGHT © FISHER & PAYKEL LTD 2002


DD603 Chassis – Top Installation Tabs
The top installation tabs on double DishDrawers were changed to the new type (illustrated) on 20/02/02.
The tabs push into the slots in the chassis from the front. The clips on the tab lock it into place once
inserted.

DW030
April 2002

COPYRIGHT © FISHER & PAYKEL LTD 2002


DISHWASHERS
Moulded Tub Roller Assembly – Improved Design - NZ, AUS, SGP
When servicing a Dishwasher with a F1 fault code, first determine the cause of the leak. If you suspect
the leak has come from the tub roller assembly we advise that you remove the cabinet wrapper and
inspect the outside of the tub for any visible water stains or marks.

If it is clear the leak has come from the tub roller assembly check the tightness of the roller screws.

Please order and fit the new spare part kit, part number 521428, if there is any sign of stripping or
damage to the tub roller assembly or if there has been a repeat call for leaking tub rollers on the product
being serviced.

The old design of tub roller is shown below with the tapping plate and screws.

The new design of tub roller is shown below and is available in a spare part kit part number 521428.

Note: Please check the white seal is correctly fitted before installing the rollers in the product.
The new kit, part number 521428, includes:

4 Tub roller assemblies


8 Screws

Note: The older tapping plates and screws are no longer available for the old tub roller assembly, the old
part numbers have been superseded to the part number of the new kit. When ordering parts it is
important to only use the part number of the new kit. For example if you ordered a screw and tapping
plate from the old assembly you would be supplied with two of the new kits.

DW030
April 2002

COPYRIGHT © FISHER & PAYKEL LTD 2002


To fit the new design of tub roller, first remove the cabinet wrapper. This must be done because the
screws on the new assembly tap directly into the tub rollers from the outside of the tub. Tighten the
screws until they are firm. The large head on the new screws gives adequate support to clamp the rollers
to the tub. After fitting the new design of tub roller you will notice that the tapping plate is no longer
required.

Note: To compensate for the removal of the cabinet wrapper in order to fit the new tub rollers, the
standard time to replace or refit the tub rollers has been updated to 5 labour units.

DW030
April 2002

COPYRIGHT © FISHER & PAYKEL LTD 2002


IMPORTANT:
Please read this
bulletin and pass
on to others in your
organisation.

DishDrawer
Phase 3 Fill Hose replacement – NZ, AUS, SGP-ROW, USA, UK
From the 25/06/02, URM serial numbers, the fill hoses will not have any clip markings printed on them.
When replacing a fill hose, it is important to transfer the clip positions from the old hose to the new one.
This can be done by laying the old and new hoses out side by side, and transferring the clip positions
using a marker pen. Doing this will ensure that the hose is positioned in the link support correctly, with
the required amount of hose available at each end for connection to the dispenser and inlet valve.

F1 fault Checklist for Phase 3 – NZ, AUS, SGP-ROW, USA, UK


Most causes were covered in the November Tech Bulletin DW028. Our experience now highlights some
other possible causes;

• Dispenser leak caused by loose screws.


• Dispenser rinse aid bung leak due to a leaky light pipe or a defective o-ring. (for this to cause an F1,
the rinse aid tank would need to be full of water.)
• Wirsbo inlet hose washer pinched at the inlet valve, a moulding defect at valve end of the inlet hose,
or a leaking connection at the tap end.
• Heater plate locking nut not clipped in properly and causing leaking of water.
• Water dripping off the lid if the (bottom) drawer is opened during the cycle.
• Oversudsing due to liquid detergent being squirted into the tub or the rinse aid tank.
• Tub fan housing weld defective.
• Yoke pegs broken allowing the lid to float backwards.
• Yoke pegs not fitted into the trim slot.
• Fill hose split due to inlet valve flow restrictor blowing.
• Bottom controller faulty, top tub only - F1

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount,
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656
Fisher & Paykel Customer Services Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax: 949 790 8911
DW031
Fisher & Paykel Appliances Ltd UK
July 2002
Broxell Close, Wedgnock Industrial Estate, Warwick CV34 5QF,
Ph: 01926 626700, Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2002
Phase 3 Condensation problems – NZ, AUS, SGP-ROW, USA, UK
Condensation is sometimes visible along the top of the handle or under the bench-top. It usually occurs
at the end of the cycle when the lid comes up. There are a number of things that can cause or contribute
to condensation problems:

• Yoke pegs broken – allowing lid to “float” between the front and rear and not sealing on the tub flange
• Tub / Handle excessively bowed along the front edge.
• Drawer not closing fully because;
• The tub clip (which sets the latch) is broken.
• Link support clip too close to the tub not allowing the hoses to fold up out of the way.
• Latch assembly spring is formed incorrectly causing the latch to reset itself.
• The DishDrawer going into pause mode part way through the cycle (causing the lid to come up.) This
may be due to;
• A faulty controller, or
• faulty LCD buttons or moisture on the back of the LCD board
• Drying fan not running
• Granite bench tops – cold surface
• Cold room temperatures and / or high humidity.
• Integrated models - lack of an 8mm gap between door panels.
• Insufficient gap between the top of the product and the bench-top

Damage can occur to integrated panels where they have not been adequately sealed to withstand
moisture, and also to the underside of the bench if the bare wood surrounding the DishDrawer has not
been sealed, as recommended in the installation instructions.

One way to reduce condensation is to install the Closed Drawer Option in Option Adjustment Mode, so
that the lid stays down at the end of the cycle.

If the customer is not happy to push the power button each time they want to open the drawer, your
Technical Representative or Field Operations Representative can program the product so that the lid
stays down only at the end of the cycle, for 2 or 4 hours, before coming up. During this time the drawer
can be opened by pushing the power button. At all other times when not in use the lid will stay up.

Phase 3 - Open Circuit Thermal Fuse On Heater Plate – NZ, AUS,


SGP-ROW, USA, UK
A serviceman will sometimes be called to a situation where either:

a) The top drawer is “dead”, or


b) The bottom drawer is “dead” and the top drawer is displaying an F1 fault. The reason the top drawer
is displaying an F1 fault in this case is because the flood switch sensor on the mains filter board
obtains its power supply from the bottom drawer controller in a double drawer model. If that controller
is not supplying power to the sensor, the top drawer would not be able to sense if there was an F1
fault. As a precaution and to provide a fail-safe mode, it therefore displays an F1 fault and the drawer
cannot be operated.

One reason that the drawer is “dead” can be that the thermal fuse on the heater plate is open circuit. Part
of the controller’s power supply is through the power supply resistor on the heater plate. The controller
drops the supply voltage to that required by the various components. If the thermal fuse melts, the
controller’s power supply resistor will go open circuit and the controller can not function.

DW031
July 2002

COPYRIGHT © FISHER & PAYKEL LTD 2002


The thermal fuse has probably gone open circuit because the power supply resistor has overheated. To
understand why it has done so, we need to understand a little of what happens within the controller.

There are a series of components within the controller that control the current supplied to the wash/drain
motor, the water inlet valve coil, the detergent diverter coil, the rinse aid pump coil, the lid actuator motors
and the drying fan.

If a controller component fails, it can feed too much current to a motor or coil. This causes the motor or
coil to fail and, in the process, draw excess current through the controller. This causes the power supply
resistor to overheat and melt the thermal fuse on the heater plate. If it is a component that controls a lid
actuator motor which fails, the excess current fed to that motor can also damage the resistors on the
mains filter board to which the lid actuator motors are connected.

There is also a component within the controller called an IGBT. This can fail and draw excess current,
causing the power supply resistor to overheat and melt the thermal fuse. In this case, the other motors
and coils are not usually damaged, but it pays to check.

If a drawer is “dead”, the following checks should be made:

a) Check for supply voltage on the 19 way plug at the controller, (between the sixth wire from the right
hand side and the 7th wire from the right hand side). If it is present, this indicates that power is getting
to the heater plate and the controller. If not, consult the wiring diagram and locate the fault further
back in the circuit.
b) Remove the power plug from the wall, and check on the 19 way controller plug for a circuit through the
power supply resistor and the thermal fuse on the heater plate, (between the 3rd wire from the right
hand side and the 6th wire from the right hand side). The resistance should be 125 ohms plus or
minus 5 ohms for a NZ/AUS/UK heater plate. If there is no circuit, the thermal fuse is probably open
circuit and the heater plate will have to be replaced.
c) Check the resistance of the following components:
i. Water Inlet Valve Coil (70 ohms plus or minus 5 ohms).
ii. Detergent Diverter Coil (70 ohms plus or minus 5 ohms).
iii. Rinse Aid Pump Coil (70 ohms plus or minus 5 ohms).
iv. Drying Fan (approx. 3.47 kOhms).
d) Check the 4 resistors for the lid actuators on the mains filter board for signs of overheating (browning).
If they have overheated, the board will need to be replaced as will the lid actuator motors for that
drawer. It is very difficult to get a reliable resistance reading for lid actuators.

If any of these components are faulty, they must be replaced. Failure to do so will cause the controller to
draw too much current again. The power supply resistor will overheat on the new heater plate and melt
the thermal fuse again. The new controller may also be damaged.

The controller must also be replaced, as it will have been the failure of a component in the controller that
caused the problem in the first place.

In Summary:

1. Check for supply voltage at the controller.


2. Check for a circuit through the power supply resistor on the heater plate. If open circuit, replace the
heater plate.
3. Check the resistance of all components listed above and replace any that are faulty.

Replace the controller.

DW031
July 2002

COPYRIGHT © FISHER & PAYKEL LTD 2002


IMPORTANT:
Please read this
bulletin and pass
on to others in your
organisation.

DISHDRAWERS
DD603 Product and Parts Manual changes – NZ, AUS, ROW-SGP,
USA, UK
A number of changes have been made to the DD603 parts manual to cater for Water Softener, Iridium
and what is generally referred to as Ph 3.5 product introductions. The product model and code numbers
do not change. Ph3.5 production started on 4/9/02 from serial number UYM 735384.

• Integrated badge parts are only available as a complete assembly (as per the drawing in the Parts
Manual) except for the cover/clip, the light pipes, and the badge kits (which include the housing and
the buttons).

• A new rectangular satin chrome integrated badge will be used in production from 30 October,
replacing the existing chrome oval badge.

• The new handle supercedes the old and can be fitted to old tubs by removing the clip at the left hand
end or bending it out of the way as the handle is slid on to the tub. (Technical Bulletin DW029 will be
revised & refreshed on the website as it is inaccurate on this point). A screw may be fitted through
the handle (but not into the tub) to prevent any upwards movement.

• The new harnesses have coded plugs.


These will fit all Ph 3.5 products and many Ph 3 also.
In the case where the new harness won’t push on to a Ph 3 component (because the PCB does not
have a slot in it), remove the plug coding with a sharp knife.
Plug
Coding

• The LCD changes for Ph 3.5.


It displays minutes only instead of hours and minutes. A new LCD board is introduced for Ph 3.5. Also
the “delay” start symbol changes to a timer symbol, and the U1 fault code is replaced by a tap with a
line through it. (Refer to the new User Guide or the “Corrections to User Guide” additional sheet
included with Ph 3 User Guides in Ph 3.5 Products).

• Door upper and lower assembly part numbers have changed and a number of new doors are
introduced. SM is iridium stainless steel. Door assemblies now include door insulation.

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount,
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656
Fisher & Paykel Customer Services Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax: 949 790 8911
DW032
Fisher & Paykel Appliances Ltd UK
August 2002
Broxell Close, Wedgnock Industrial Estate, Warwick CV34 5QF,
Ph: 01926 626700, Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2002
• Kick Strip silver is added for use with Iridium Doors.

• A new inlet valve is introduced for water softener models which has a lower flow rate of 2.5 litres/min.

• The new, clear Fill Hose supercedes the old part except in the USA

• The new Drain Filter and Filter Plate assemblies are made from grade 304 stainless steel, replacing
grade 430.

• Water Softener parts are added, but not used / available in NZ, Australia and Japan.

• The new Controller supercedes the old. However there are different part numbers for Ph 3 and Ph 3.5
replacements. This is because the wash program cycle times are different.

The Ph 3.5 controller can be used in products with or without the water softener. For USA spares, the
water softener will be set to 0 and will need to be set up in option adjustment mode for products with
the water softener. For GB/EU spares, the default setting will be 3, because all products for this
market will have water softener fitted

• User Guides are updated and their part numbers change. NZ, Australia and Japan versions do not
contain water softener information.

• Kit Trim is now charcoal colour (and contains top and bottom trims and prisms)

• Hose drain upper and lower have been replaced with Kit Drain Hose 527137, which includes x1 Hose
Drain Upper and x1 O Ring Cuff Socket. Once installed the drain hose can be cut to length before
fitting to the drain.

• A number of other parts have superceded to new part numbers but the above information covers the
main issues.

DD603 Service Manual - All


The service manual has been updated to include water softener information for the UK and the USA.

DD603 User Guide - All


The user guide has been updated. The main changes are:
- The LCD displays minutes only
- Delay start is replaced in the LCD with a symbol
- The integrated badge changes to a rectangular shape
- The method of changing some of the user options for Integrated products changes
- The U1 fault code is replaced with a symbol on the LCD
• All GB and USA prefinished products will contain the new guide.
• USA and NZ/AUS integrated products will use a Ph 3 guide, with a corrections sheet inserted, until the
new rectangular badge is introduced (30 October).
• NZ/AUS prefinished products will continue to use Ph 3 guides, with a “corrections” sheet inserted, until
stocks are used up.

DW032
August 2002

COPYRIGHT © FISHER & PAYKEL LTD 2002


DISHWASHER – Useful part numbers – NZ, AUS, SGP-ROW
521432 Impellor Pump – Used in 712M, 812E, 813E, 912T & 913T models
521433 Impellor Pump – used in 918TD, 818S, 920 & 820 models

696040167 front plastic housing for electronic controllers 918TD


696040168 rear plastic housing for electronic controllers 918TD

DW032
August 2002

COPYRIGHT © FISHER & PAYKEL LTD 2002


IMPORTANT:
Please read this
bulletin and pass
on to others in your
organisation.

DISHDRAWER

DD603 Tub Kit – Australia only


A tub kit has been created for use in Australia only.

The kit has been set up for use where an Electronic Controller has failed and caused the fuse link to melt
on the heater plate, and in some cases, melting the tub and the locking nut.

KIT TUB REPLACEMENT AU, Part number 527085 will be assembled before dispatch and includes:

525969 TUB W/ASSY PH3 QFP TEXT


526530 MOTOR ASSY
525059 SEAL MOTOR HOUSING
525058 SEAL HEATER PLATE
526443 HEATER PLATE
525162 LOCKING NUT
525940 O’RING CUFF SOCKET UL REC

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount,
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656
Fisher & Paykel Customer Services Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax: 949 790 8911
DW033
Fisher & Paykel Appliances Ltd UK
August 2002
Broxell Close, Wedgnock Industrial Estate, Warwick CV34 5QF,
Ph: 01926 626700, Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2002
IMPORTANT:
Please read this
bulletin and pass
on to others in your
organisation.

DISHDRAWERS
Door Logos – NZ, AU, ROW, USA, UK
A number of changes have been made over recent months to the “Fisher & Paykel” logo on the outer
drawer panel. If a customer has two single DishDrawers and an outer panel has to be replaced on one,
then the new panel may be different to the other one. The only option is to replace the panel on both
DishDrawers.

Integrated Badge – NZ, AU, ROW, USA, UK


• The shape of the integrated badge has changed in production from oval to rectangular for some
markets and will progressively change for others as stocks of oval badges are used up.
Part Numbers:
Badge Int Assy Chrome Oval 526618P
Badge Int Assy Satin Rectangular 526975P

• The shape of the cut-out in the integrated panel does not change for the new badge.
• Changes made to the integrated panel mounting bracket (to meet IEC standards) mean that the
“available badge zone” on the panel has also changed. It is important to refer to the Installation
Instructions included with the product and not rely on old issues.

Drain Hose Kit – NZ, AU, ROW, USA, UK


The new drain hose kit has been set up to include the O Ring.
Part no. 527137 contains;
1 x 525967 Hose Drain Upper
1 x 525940 O Ring Cuff Socket UL
The hose can be used in both upper and lower drawers and is trimmed off to the correct length once
installed.

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount,
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656
Fisher & Paykel Customer Services Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax: 949 790 8911
DW034
Fisher & Paykel Appliances Ltd UK
September 2002
Broxell Close, Wedgnock Industrial Estate, Warwick CV34 5QF,
Ph: 01926 626700, Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2002
DISPENSER
• Some early Ph3.5 products experienced a small quantity of powder being left in the wash bucket of
the dispenser at the end of the cycle.
If you come across this problem, contact your Tech. Rep. or Customer Care Centre for advice.
• One of the changes made to rectify this problem has been to redesign the door, to prevent water from
splashing into the wash bucket during the pre-wash part of the cycle.

Old Door Shape New Door Shape

Condensation – NZ, AU, ROW, USA, UK


• We are coming across a number of installations where the underside of the bench / countertop has
not been sealed, as per the Installation Instructions, and moisture damage has resulted.
• Moisture protection tape is being provided with all DishDrawers manufactured since the 23/10/02
(UKM750023) in the hope that this at least, will be fitted by the installer.
• The tape must be fitted to the underside of the bench-top / countertop as per the Installation
Instructions for all products installed from this date on. This is in addition to sealing any bare wood
surrounding the DishDrawer with oil based paint or polyurethane.
• A kit is also available as a spare part, and includes instructions for fitting.
Part number 527228 TAPE UNDERBENCH SPARES KIT
• For any existing installations which are experiencing problems with condensation;
1) Ensure that any bare wood surrounding the DishDrawer is sealed as per the Installation Instructions.

2) Fit moisture protection tape to the underside of the bench-top.

3) Either: a) install the Closed Drawer Option in option adjustment mode (the lid will close whenever
the DishDrawer is closed, and stay down until the Power button is pushed.)

To enter option adjustment mode;


Press the POWER button to turn the DishDrawer on
Press and hold ECO and LOCK button for 5 seconds

DW034
September 2002

COPYRIGHT © FISHER & PAYKEL LTD 2002


Then for prefinished models;
press the START/PAUSE button until “Ld” appears on the display.
press the LOCK button to turn this feature on or off.
the brush symbol indicates the Closed Drawer Option is selected

or for Integrated Models;


press the START/PAUSE button until the light above the START/PAUSE button and the
ECO button is red.
press the LOCK button to turn this feature on or off.
All the red lights on the wash programme indicator are on when this feature is selected.

Or: b) We can reprogram the Controller EE for 4 hr lid down / fan run on. (you will need to contact
your Tech. Rep. to install this feature. The Lid will only stay closed at the end of the cycle
for 4 hrs or until the Power button is pushed. At all other times it will remain up.)

4) If possible increase the product to countertop clearance to around 12.5 mm. (this may not be possible
for Single or Integrated models)

5) Check for other possible causes of condensation as outlined in Technical Bulletin DW031.

Phase 2 Micro-switches – NZ, AU, ROW, USA, UK


All spare parts micro-switches have been modified to increase their life by flattening off the lever spring.
Modified switches can be identified by white paint on one end. The part number is 525893.

modified

In New Zealand only, please return any unmodified switches to your Technical Representative so they
can be reworked. Changes to the switch by the Vendor will be notified in a future bulletin, once we have
them in stock. Note: It is important that both switches are changed on a double DishDrawer.

Filter Plate and Drain Filter – NZ, AU, ROW, USA, UK


Filter plates and drain filters are now made from grade 304 (non magnetic) stainless steel, which provides
better resistance to rusting than the previous grade 430 (magnetic) material.
Part no. 527005 Drain Filter Assy
527018 Filter Plate Assy

DW034
September 2002

COPYRIGHT © FISHER & PAYKEL LTD 2002


IMPORTANT:
Please read this
bulletin and pass on
to others in your
organisation.

DISHDRAWER
DD601, 602 harness chassis mains - NZ, AU, ROW, USA, UK
Some cases have been reported of wire breakages at the point where the link “hinges” into the chassis.
When replacing the wiring harness please ensure the wiring is placed behind the drain and fill hoses so
that wires do not get pinched between the cabinet and the bracket.

DD603 Field return carton - NZ, AU, ROW, USA, UK


526857 CARTON SLEEVE DD REPACK has been introduced for shrink-wrapped complete appliances.
If repacking of a product is required for any reason, then please use this as an alternative.

Door Inserts - NZ, AU, ROW, USA, UK


Insert Door 526080 has superseded to 527308 KIT DOOR INSERT and contains both upper and lower
inserts and an instruction sheet. In addition the two components can be ordered separately:

527179 Insert Door Upper


527178 Insert Door Lower

Panel Controller - NZ, AU, ROW, USA, UK


A metal panel has been placed between the controller and the tub to act as a heat shield. This was
introduced to production during December 2002.

527273 PANEL CONTROLLER

Drain Filter - NZ, AU, ROW, USA, UK


A spare part drain filter is now available with smaller (round) holes in the divider. This may help prevent
rotor damage and drain blockages.

527269 DRAIN FILTER SS DIVIDER (SP)

Integrated service test handle - NZ, AU, ROW, USA, UK


If making a test handle for use with integrated products, please use 526203P DISP LCD MERCURY 525
PG3 SINGLE, not 526977P. Both Ph3 (526202) and Ph3.5 (526842) controllers will drive the original
hours / min. display.

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount,
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656
Fisher & Paykel Customer Services Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax: 949 790 8911
DW035
Fisher & Paykel Appliances Ltd UK
February 2003
Broxell Close, Wedgnock Industrial Estate, Warwick CV34 5QF,
Ph: 01926 626700, Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2003
Field return parts - NZ
Please return all dishdrawer fronts (doors) to Fisher & Paykel, which have been replaced under warranty,
as per the field return parts list. Part numbers required include:

526244 Stainless Lower 526230 White Upper


526237 Stainless Upper 526908 Iridium Lower
526232 White Lower 526907 Iridium Upper

These will help us with our research into the warranty issues.

DISHWASHER – NZ, AU

Door Latch
One washer is being placed under each boss of the tongue latch to correct latching problems.

556520 WASHER M5 13 20G 304 SS

The tongue latch screw part number shown in the parts manual (599069) is incorrect. Item 22 (556042)
should be:

556143P SCREW MC M5X14 PAN PH SS

Handle screws
Now use 556146P SCREW ST 6X18 T25 PAN TX SS, which is a thread cutting rather than a thread
forming screw.

The handle kit 521411 contains this screw.

Controller Case spares 820 / 920


Now available;
Front 696040177
Rear 696040178

Grey / galvaclean wrappers


Grey wrapper, 521577A WRAPPER CABINET SS & BLACK, previously supplied for stainless and black
product, is no longer available and supersedes to;
521798 WRAPPER CABINET GALVACLEAN

Gauze Fill Vent


The gauze, part no.521100, which was removed from production in September 2002 when the fill vent
was modified, has been reintroduced because it will further reduce condensation.

DW035
February 2003

COPYRIGHT © FISHER & PAYKEL LTD 2003


IMPORTANT:
Please read this
bulletin and pass
on to others in your
organisation.

DISHDRAWER
DD602 – NZ, AU, ROW, UK, USA
Tub Microswitch - Part no. 525893
The new modified switch is now available. It is labelled DC1A (the old switch was DC1). When servicing
a DD602 for any reason, replace both microswitches if they are the old type. Modified DC1 switches,
recognisable by white paint on the end (refer to Technical Bulletin DW034), do not need to be replaced.

DD603 – NZ, AU, ROW, UK, USA


Filter plate assembly
For spare parts, all previous filter plates will supersede to part no. 527227 FILTER PLATE ASSY 316
when old stocks run out. This filter plate is made from grade 316 stainless steel. Also, the holes in the
plate have been made smaller.

Kit Drain Hose Joiner


A new kit is available, part no. 527394.
It contains 2 x 525482 CLIP WIRE DRAIN
1 x 525780 DRAIN HOSE JOINER
This kit may be used as an alternative to replacing a drain hose which has been crushed or has a hole in
it. The damaged section can be removed and the hose rejoined.

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount,
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656
Fisher & Paykel Customer Services Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax: 949 790 8911
DW036
Fisher & Paykel Appliances Ltd UK
March 2003
Broxell Close, Wedgnock Industrial Estate, Warwick CV34 5QF,
Ph: 01926 626700, Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2003
IMPORTANT:
Please read this
bulletin and pass
on to others in your
organisation.

DISHDRAWER
DRAIN FILTER SPARE PART – ALL MARKETS
A new spare part drain filter has been introduced. The new filter has a plastic top, mesh base and a
stainless steel divider. It has been designed to prevent foreign objects entering the drain impellor area.
The previous spare part drain filter has been superseded to the new part 527412 DRAIN FILTER MESH
ASSY WITH SS DIVIDER. On the production line we currently still use a drain filter with a plastic divider.
If a customer has had problems with foreign objects entering the drain impellor area order and fit the new
spare part filter.
Spare Part 527412 Production Part

Stainless Divider

Plastic Divider

DD603 HANDLE SPARE PART – ALL MARKETS


Technical Bulletin DW029 stated that a change had been made to the DD603 handle and tub flange. The
new handles and modified tubs were introduced to production from serial number CUM763188 onwards.
Part numbers were created for the new and old handles, however stock is running low on the old style
handles so they will be superseded to the new ones. When fitting a new handle to an old style tub it will
be required to remove the plastic clip on the handle as shown below.

Handle clip

Handle clip removed

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount,
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656
Fisher & Paykel Customer Services Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax: 949 790 8911
DW037
Fisher & Paykel Appliances Ltd UK
May 2003
Broxell Close, Wedgnock Industrial Estate, Warwick CV34 5QF,
Ph: 01926 626700, Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2003
IMPORTANT:
Please read this
bulletin and pass
on to others in your
organisation.

DISH DRAWER
DD603 DRAINING PROBLEMS – NZ, AU, ROW, USA, UK
Our warranty data and feedback from the field suggests that we get a few issues to do with drain water left in the tub or the drain hose getting
blocked. When servicing a product with a customer complaint relating to these issues refer to the checklist outlined below.
§ Check the installation to ensure the product is installed as per our installation instructions.
§ The drain hose must have a high loop at least 750mm from the floor.
§ The drain hose should not sag in the section between the high loop and the connection to the waste pipe (the hose may need
shortening to prevent sagging).
§ Ensure the drain hose is not kinked or pinched.
§ Check the rotor is rotating freely.
§ If the rotor is seized, look for foreign objects stuck in the drain impellor area.
If the rotor is not seized but the product still does not drain, check the detail inside the sump area and the rotor’s drain impellor. These parts can
become worn from foreign objects entering the drain area. Replace the rotor or stator assembly if required.
§ If there is evidence of foreign objects entering the drain area, upgrade the drain filter to the new spare part # 527412.
§ Check the flap valve is not blocked and is fitted correctly.
§ Check that the stator windings are not excessively loose on the stator housing and that the hall sensor is positioned correctly. If the stator
windings are excessively loose on the stator housing, replace the stator assembly.
§ Check that the customer cleans their drain filters on a regular basis.
DD603 PRODUCT PAUSING MID CYCLE – NZ, AU, ROW, USA, UK
We have received inquiries from the field to do with products going into pause mode during the wash cycle. If a customer complaint is received
relating to this issue refer to the checklist outlined below.
§ Check the installation to ensure the product is installed as per our installation instructions.
§ If the product is not levelled correctly the cabinet can flex slightly. During heat up and cool down periods the cabinet could flex enough
to misalign the light transfer tubes to the prism.
§ Check that the tub is closing correctly.
§ Check the latch has not reset and is positioned correctly on the slide.
§ Check that the link support is not broken and the hoses in the link assembly are positioned correctly.
§ The above faults can hold the tub open just enough to misalign the light transfer tubes to the prism.
§ Check that the light transfer tubes and electronic controller are fitted correctly.
§ Check that the light transfer tubes are clean and there is no food residue on the outer side of the tub that could effect the path of light from
the light transfer tubes to the prism.
§ Check that the prism is fitted correctly in the trim. It should be positioned with a slight upward angle. It may be necessary to insert a little
packer under the prism to angle it correctly as shown below.
§ If these checks do not prove to be successful in resolving the issue, try replacing the electronic controller. There could be a problem with
the LED’s or light circuit.

Before Packer

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount,
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656
Fisher & Paykel Customer Services Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax: 949 790 8911
DW038
July 2003
Fisher & Paykel Appliances Ltd UK
Broxell Close, Wedgnock Industrial Estate, Warwick CV34 5QF,
Ph: 01926 626700, Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2003
IMPORTANT:
Please read this
bulletin and pass
on to others in your
organisation.

DISHDRAWER
Link Support Phase 3 Dishdrawer – NZ, AU, ROW, USA, UK
We are getting reports of the link support breaking in the centre and causing an F1 fault when it gets in
between the rear flange of the tub and the lid.

If this problem is encountered, please inspect the lid seal for damage along its rear edge. This may be in
the form of a cut, or a piece missing, or the seal being distorted with a permanent kink in it. If left, this
could cause subsequent F1 faults to occur.

Before removing the old link support, mark the position of the clips on the hoses and harness. This will
help ensure the new support is positioned correctly.

If this is not done, a wrongly positioned link support could:

a) prevent the drawer from closing fully, and cause the product to go into “pause” mode part way through
the cycle.
b) cause the link support to interfere with and reset the latch as the drawer is closing.

DISHWASHER
DW920 Panel Rear – 521595 – NZ, AU, ROW
On approximately 18th August 2003, or when stocks run out, we will no longer include this panel on new
products, or supply it as a spare part.

Testing has shown that there are no added benefits from including this panel on the DW920 and it has
never been fitted to the DW820 dishwasher.

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount,
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656
Fisher & Paykel Customer Services Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax: 949 790 8911
DW039
Fisher & Paykel Appliances Ltd UK
August 2003
Broxell Close, Wedgnock Industrial Estate, Warwick CV34 5QF,
Ph: 08450 662200, Fax: 08450 662201 COPYRIGHT © FISHER & PAYKEL LTD 2003
IMPORTANT:
Please read this
bulletin and pass
on to others in your
organisation.

DISHDRAWER
Poor wash performance - NZ, AU, ROW, UK, USA
In some MPM and MAM serial number products, the spray arm stops rotating because it catches on the bottom of the crockery
insert. The problem can be corrected by replacing the main basket – 526062 BASKET SILVER.

F1 – top tub only - NZ, AU, ROW, UK, USA


If a double product (DD603) displays F1 on the top drawer only, there is no water in the base, and the bottom drawer is
working OK it is most likely that the bottom drawer controller has failed. This is because it is the bottom drawer controller that
provides power to the flood detection circuit. Please refer to previous technical bulletins DW031, DW028, and DW025 for
further information on F1 causes.

Phase 3.5 products with phase 3 cycle times – NZ, AU only


NZ / AU Products between UYM741861 and UYM742647 were inadvertently programmed with ph3 cycle times. The time
differences are only minor and should have no noticeable effect on performance. If replacing a controller in these products, use
526842NAP or 527415NAP CONTROLLER 525 PH3 NZ/AU, to keep the cycle times the same.

Electronic Controller – new part number - NZ, AU, ROW, UK, USA
526842 has been superceded by 527415 in production from MKM 704522 onwards. Spare parts suffix codes and useage will
remain the same, so for example 526842NAP will become 527415NAP. The new controller now allows dry enhancement mode
to be turned off and on in option adjustment mode for integrated products. This feature has been available as a user option for
prefinished products, and programmable by a Tech Rep or FOR for integrated, since MEM 741743. This is a running change
and spare part stocks of 526842 controllers can be used up before ordering the new part.

Dry enhancement mode – NZ only


From MKM 704522 onwards, New Zealand only integrated products will have dry enhancement mode turned on in the factory.
This means the lid will stay down and the fan will run on for 4 hours at the end of a wash cycle. An orange label stating this will
be attached to the user guide and cutlery basket.
All other markets will be factory set to off.
To access and change in option adjustment mode;
Press power
Press and hold ECO and LOCK for 5 sec until it beeps
Press START/PAUSE until LH appears
Press LOCK to turn dry enhancement on / off
(brush symbol is displayed for on)

Drain filter trim - NZ, AU, ROW, UK, USA


The size of the drain filter trim hole in the filter plate has increased, and a larger trim introduced into production.
527105 supercedes to 527547 KIT DRAIN FILTER TRIM (SP), which will include both the old and new size trims.
The difference will be obvious when fitting the replacement to a filter plate – the new trim will be too big to fit older plates, and the
old trim will be a loose fit in the new plates.

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount,
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656
Fisher & Paykel Customer Services Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax: 949 790 8911
DW040
Fisher & Paykel Appliances Ltd UK
November 2003
Broxell Close, Wedgnock Industrial Estate, Warwick CV34 5QF,
Ph: 08450 662200, Fax: 08450 662201 COPYRIGHT © FISHER & PAYKEL LTD 2003
DD603 lid assembly 526732 – NZ only
Spare parts sales of this item seem unusually high. In New Zealand, please return any lids which have been replaced, with a
copy of the warranty claim form where applicable, to F&P Appliances Ltd until further notice. Any info that you can pass on to
your Tech Rep may also help us identify and fix this problem.

DD603 Yoke Peg - NZ, AU, ROW, UK, USA


Some service technicians may be unaware of the function of
the lid yoke, it’s peg and the effect it has if they are broken or
not fitted correctly.

The pictures below show the yoke peg, and the way it fits into
the front cabinet trim, which is not visible when servicing a
finished product.

CORRECT POSITION INCORRECTLY FITTED


If the yoke is incorrectly fitted, the lid will not move up and down freely, hence causing a water leak.
When fault finding for leaks or condensation check that the yoke peg is not broken. This can be done by holding on to the rubber
lid seal on either side at the front and gently moving the lid horizontally from front to back in the Dishdrawer. If the peg is not
broken you should only get 1 –2mm of movement. If there is greater movement in the lid, then remove the yoke and check that
the peg is not broken. If not, the trim track itself may be damaged and the trim will need replacing

To position it correctly, fit the yoke in to the chassis at the back


first, then slide the yoke up diagonally at the front so that the
peg locates inside the trim track. Once in place clip the yoke
onto the actuator. Reassemble lid, tub etc back into the
Dishdrawer. When tub is in place check as per instructions
above for movement and position. Once the machine is
assembled to safe working order, turn power on and test for
functionality in diagnostics.

526186 Yoke Lid Right


526260 Yoke Lid Left
526776 Kit Trim Charcoal
CORRECT INSERTION OF YOKE

DW040
November 2003

COPYRIGHT © FISHER & PAYKEL LTD 2003


IMPORTANT: Please
read this bulletin and
pass on to others in
your organisation.

DishDrawer & Dishwasher


DD / DS 603 Fault Codes Not Displayed – NZ, AU, ROW, USA, GB-EU
MODELS: DD / DS 603
The last two releases of DishDrawer phase 3.5 software have an error where the fault history (the last 2 faults) is not displayed in
diagnostics "display / download" mode. Instead, the LCD will display 199 or 159 when a fault has occurred.

"No fault" is still displayed correctly as 00. All products from MEM741743, when dry enhancement mode was introduced, have
this problem. This error only affects the LCD display.

If a fault occurs during normal operation, it will still be displayed on the LCD.

The fault history code(s) can still be determined using the red LED’s on the secondary display (wash program indicator), the
same method used for integrated product.

The problem will be corrected in the next version of software, due in production approximately August 2004.

FAULT LED(S) DISPLAYED


F1 Flood switch activated Rinse LED
F2 Motor has not been sensed rotating Delicate LED
F3 Water temp sensed greater than 850C (1850F) Delicate & Rinse LED’s
F4 No temp increase has been sensed for two hours Fast LED
while element is on.
F9 Electronics failure Normal & Rinse LED
U1 Machine has failed to prime with water within Heavy & Rinse LED
approx three minutes.

This information in this table is also available in the service manual (on CoolBlue World), in the "mini" service diagnostic folder,
and in the user guide.

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount, NZ = New Zealand
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656 AU = Australia
Fisher & Paykel Customer Services Pty Ltd ROW = International Markets
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163 USA = United States of America & Canada
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
GB or UK = Great Britain & Ireland
Fisher & Paykel Appliances
EU = Europe
150 Ubi Avenue 4, Sunlight Building #02-00, Singapore 408825
Ph: 6547 0100, Fax: 6547 0123
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
DW041
Ph: 949 790 8900, Fax: 949 790 8911 February 2004
Fisher & Paykel Appliances Ltd UK
Ph: 08450 662200, Fax: 08450 662201 COPYRIGHT © FISHER & PAYKEL LTD 2004
- 2 -

DD/DS 603 LCD Condensation - NZ, AU, ROW, USA, GB-EU


MODELS: DD/DS603

Handle change
Due to condensation damaging LCD boards, a change was made to the handle moulding to prevent excess moisture entering the
LCD housing. The photos below show how the handle moulding has been extended to cover the housing. The new handle is
fitted to products manufactured from CUM763188, (November 2001).

Old style handle moulding with LCD New style handle moulding
Housing exposed. Encasing the LCD housing.

LCD change
Also, we have introduced a new LCD board which substitutes 2 capacitors with 2 heater resistors to help prevent condensation
forming and damaging the display backlight.

These changes were introduced from product serial number MLM722500, (December 2003)

Part numbers
527643P LCD BOARD HEAT PHASE 3 SVC, for “hours / minutes” displays, replacing 526203P.
527644P LCD BOARD HEAT PHASE 3.5 SVC, for “minutes only” displays, replacing 526977P.

When attending a product where condensation is affecting the display, check to see if the improved handle and LCD board have
been fitted.

If possible increase the product to countertop clearance to around 12.5 mm, and move the product forward in the cavity so that
the countertop does not overhang as much.

Also refer to previous technical bulletins relating to condensation.

DW040 - dry enhancement mode, yoke pegs


DW039 - link support
DW034 - condensation

DW041
February 2004

COPYRIGHT © FISHER & PAYKEL LTD 2004


- 3 -

DishDrawer Heater Plate kits– NZ, AU, ROW, USA, GB-EU


MODELS: DD/DS 603 / 602 / 601 (V2)
Heater plate part numbers now supersede to kits, which also contain a heater plate seal and a motor housing seal.
DD601, DD601V2, DD602
525169 HEATER PLATE ASSY 230-240V supersedes to 527699 KIT HEATER PLATE PH2 230-240V
525814 HEATER PLATE ASSY 110-120V US supersedes to 527700 KIT HEATER PLATE PH2 US

DD603
526443 HEATER PLATE ASSY PH3 ANZ supersedes to 527701 KIT HEATER PLATE PH3 230-240V
526444 HEATER PLATE ASSY PH3 US supersedes to 527702 KIT HEATER PLATE PH3 US, TW
526820 HEATER PLATE ASSY PH3 JP supersedes to 527703 KIT HEATER PLATE PH3 JP

DD/DS 603 Controller Summary – NZ, AU, ROW, USA, GB-EU


MODELS: DD/DS603
ELECTRONIC SUMMARY

LCD BOARD
Phase 3 product displays hrs/min on Phase 3.5 product displays min only on
CONTROLLER the LCD and uses 526203P (no the LCD and uses 526977P (no longer
longer available) or 527643P available) or 527644P
Phase 3 production module Yes No
526202 *1
Phase 3.5 production modules No Yes
526842, 527415 *2
Phase 3 spare part Yes No
526202NAP *1
(no longer available)
Phase 3 spare part Yes No
526842NAP *2
(no longer available)
Phase 3 spare part Yes No
527415NAP *2
Phase 3.5 spare part No Yes
526842HNAP *2
(no longer available)
Phase 3.5 spare parts No Yes
527415HNAP *2

Key
*1 Because this module will not drive the new minutes only LCD display
*2 Because the wash program cycle times are different

The above table shows part number suffix for New Zealand and Australian market (NAP or HNAP). Substitute NAP/HNAP with
the following for other markets:
For U.S.A. USP/HUSP
For Japan JAP/HJAP
For Europe EUP/HEUP

DW041
February 2004

COPYRIGHT © FISHER & PAYKEL LTD 2004


- 4 -

KEY *1 FURTHER EXPLANATION


526842NAP, 526842USP, 526842JAP, 526842EUP,and 527415NAP, 527415USP, 527415JAP, 527415EUP phase 3 spare part
controllers will drive a phase 3.5 LCD, but the cycle times will be wrong (different to what they should be.)

For example, in New Zealand and Australia


Phase 3 normal cycle = 102 min.
Phase 3.5 normal cycle = 111 min.

KEY *2 FURTHER EXPLANATION


If the phase 3 spare part controller is used in a phase 3.5 product (with a phase 3.5 LCD which displays min. only), it will work,
but the customer may notice that the cycle times are now different to the other Drawer (in a double) and different to what they
were before. The same will apply if you use the phase 3.5 spare part controller to replace a phase 3 controller.

Note: the LCD board, not the controller, determines whether the LCD displays “hrs/min” or “min” only.

When making up a test handle to use with integrated products, use the phase 3 LCD board 526203P or 527643P, because the
old phase 3 and new phase 3.5 controllers will all drive it. (Note that it will always display hrs/min.)
(An original phase 3 controller 526202, will not drive the phase 3.5 minutes only LCD boards, 526977P or 527644P)

DD/DS 603 Integrated Door Seal 526466 – NZ, AU, ROW, USA, GB-EU
MODELS: DD/DS 603
A modification has been made to the tub flange to prevent water getting on to the top of the controller in the event of a lid leak.
This requires a new integrated door seal which is not backwards compatible.

526466 SEAL INTEGRATED DOOR supersedes to 527586 KIT INTEGRATED DOOR SEAL. The kit includes both old and new
seals, with an instruction sheet.

Dishwasher and DishDrawer Rack Inserts for Larger Plates – NZ, AU, ROW, USA,
GB-EU
MODELS: DW 920/820, 918/818, 913/813, 912/812, 712
DD/DS 603, 602, 601 (V2)
In addition to the standard racks, rack inserts for larger plates are now available as a spare part. Part numbers are as follows:

Dishwasher
521430 BASKET INSERT BACK LARGE SILVR. This insert is available for the lower basket. It increases the height of plates
that can be placed in the lower basket from 268mm to 290mm.

DishDrawer
525581 INSERT CROCKERY 12INCH SILVER. This insert will increase the height of plates that can be placed in the drawer
from 290mm (11.4”) to 305mm (12”).

DW041
February 2004

COPYRIGHT © FISHER & PAYKEL LTD 2004


IMPORTANT: Please
read this bulletin and
pass on to others in
your organisation.

DishDrawer & Dishwasher


Dishwasher Lower Basket Assembly
MARKETS: NZ, AU
MODELS: DW820, DW920
ACTION: The lower basket removable front insert 521743 has been deleted in production due to the introduction of fixed
wire up-stands.

521446 BASKET ASSY LWR FIXD RCK SILVER supersedes 521742.


The front insert is still available as a spare part.

Dishwasher New Flex (Powercord) with Over Mould


MARKETS: NZ, AU
MODELS: DW820, DW920
ACTION: A change has been made to the flex used on DW820/920 dishwashers. A square cord grip has been moulded
onto the flex. This over moulded cord grip slides into a slot on the chassis rear, similar in style to the Smart
Drive drain hose. The part number for the flex has not changed. When using the new flex on older products,
carefully remove the moulded cord grip with a pair of side-cutters and re-fit the old cord grip.

DishDrawer Lid Seal


MARKETS: NZ, AU, EU, GB, USA
MODELS: DD/DS 601, 601V2, 602 series
ACTION: Some lid seals supplied by the vendor for spare parts have been found to be approximately 75mm too long.
Part number 525878 LID SEAL (SP) should be 2100 +/- 10mm. Please check your stock and reorder as
necessary.

DishDrawer Drain Filter


MARKETS: NZ, AU, EU, GB, USA, TW
MODELS: DD/DS 603 series
ACTION: A new drain filter has been introduced into production, and will also replace
527269 DRAIN FILTER SS DIVIDER (SP) as the spare part drain filter.
The new filter is – 527739 DRAIN FILTER ASSY - 6MM DIVIDER
It has a plastic divider with 6mm square holes instead of the previous 12mm square holes.

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount, NZ = New Zealand
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656 AU = Australia
Fisher & Paykel Customer Services Pty Ltd ROW = International Markets
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163 USA = United States of America & Canada
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
GB or UK = Great Britain & Ireland
Fisher & Paykel Appliances
EU = Europe
150 Ubi Avenue 4, Sunlight Building #02-00, Singapore 408825
TW = Taiwan
Ph: 6547 0100, Fax: 6547 0123
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
JP = Japan DW042
Ph: 949 790 8900, Fax: 949 790 8911 April 2004
Fisher & Paykel Appliances Ltd UK COPYRIGHT © FISHER & PAYKEL LTD 2004
DishDrawer Lid Actuators
MARKETS: NZ, AU, EU, GB, USA, TW, JP
MODELS: DD/DS603 series
ACTION: A number of lid actuators have been returned as noisy because the worm gear is slipping over the gear nut
when the lid is fully up. In each case it has been found that one of the clips on the bottom of the gearbox case
was either undone or broken.

This could potentially cause a flood ( F1) fault.

When inspecting lid actuators, check that the clips are done up fully and not broken. If broken, replace the lid
actuator. If undone but still functioning correctly, re-fasten the clip.

DishDrawer Spray arm


MARKETS: NZ, AU, EU, GB, USA, TW
MODELS: DD/DS 603 series
ACTION: Part number 527475 SPRAY ARM ASSY SLUICING 03 18H, replaces 527114 SPRAY ARM ASSY SLUICING.
The new spray arm has 18 holes on the top, instead of the previous 8.

DishDrawer Drain hose damaged


MARKETS: NZ, AU, EU, GB, USA, TW, JP
MODELS: DD/DS 603 series
ACTION: On some products between serial numbers BIM 715930 and BSM 729254, produced during February and
March 2004, the machine that punches a vent hole in the plastic shrink wrap has accidentally damaged the
drain hose in the area highlighted in the photo.

Although every effort has been made to identify and repair all damaged products, it is important to inspect all
products between these serial numbers before installation to prevent possible drain hose leaks.

DW042
April 2004

COPYRIGHT © FISHER & PAYKEL LTD 2004


IMPORTANT: Please
read this bulletin and
pass on to others in
your organisation.

DISHDRAWER & DISHWASHER


Drain Filter Fit To Tubs
MARKETS: NZ, AU, USA, EU/GB, TW, JP, ROW
MODELS: DD601, DD601V2, DD602
WARRANTY: Not a warranty issue, information only.
ACTION: Drain Filter Fitting

The current mesh drain filter will not fit DD601, DD601V2, DD602 tubs. This is because these older tubs had a flange around the drain
spigot.

No flange Flange

To allow the current drain filter to fit these tubs, trim 3-4 mm of plastic off either side of the filter as shown below.

Trim this flange

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount, NZ = New Zealand
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656 AU = Australia
Fisher & Paykel Customer Services Pty Ltd ROW = International Markets
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163 USA = United States of America & Canada
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
GB or UK = Great Britain & Ireland
Fisher & Paykel Appliances
EU = Europe
150 Ubi Avenue 4, Sunlight Building #02-00, Singapore 408825
TW = Taiwan
Ph: 6547 0100, Fax: 6547 0123
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
JP = Japan DW043
Ph: 949 790 8900, Fax: 949 790 8911 June 2004
Fisher & Paykel Appliances Ltd UK COPYRIGHT © FISHER & PAYKEL LTD 2004
Pheasant Oak Barn, Hob Lane, Balsall Common, Warwickshire, CV7 7GX, UK
Ph: 44 1676 531 770, Fax: 44 1676 531 771
Drying Fan Run Time
MARKETS: NZ, AU
MODELS: DD603, DS603
ACTION: Drying Fan run on time extended

The drying fan run time has been extended on all NZ and Australian products from serial number BEM750080 onwards, manufactured
from 17/5/04.
The time changes from 30 minutes to 2 hours after the “end of cycle” beeps.
This change was necessary to meet new Australasian test standards.

Trim Seal and Electronic Controllers


MARKETS: NZ, AU, USA, EU/GB, TW, JP, ROW
MODELS: DD603, DS603
ACTION: Trim Seal Added

A new trim seal is now being added to the trim.

This is to address issues resulting from condensation forming outside the product.

At the same time, the drying fan run on time has been extended from 30 minutes to 2 hours to ensure that no moisture is retained
within the cavity. This required a new controller program and the issuing of new controller spare part numbers.

527915NAP CTR PH3 2HR FAN NZ/AU


527915HNAP CTR PH3.5 2HR FAN NZ/AU
527915USP CTR PH3 2HR FAN US
527915HUSP CTR PH3.5 2HR FAN US
527915EUP CTR PH3 2HR FAN EU/GB
527915HEUP CTR PH3.5 2HR FAN EU/GB
527915JAP CTR PH3 2HR FAN JP
527915HJAP CTR PH3.5 2HR FAN JP

When replacing a controller in a product which has a trim


seal fitted, a 527915 spare part controller must be fitted to ensure the fan run on time remains at 2 hours. This also applies to all NZ
and Australian products from BEM750080 onwards, as they already have 2 hour fan run on, as stated above under “Drying Fan Run
Time.”

All previous spare part controller numbers will supersede to the new number on a use up basis. This means that when fitting a 527915
controller to existing products which do not have a trim seal fitted, the fan run on time will change from 30 minutes to 2 hours, and this
will need to be explained to the customer.

Trim Seal Kit


MARKETS: NZ, AU, USA, EU/GB, TW, JP, ROW
MODELS: DD603, DS603
ACTION: Trim Seal Kit

A Trim Seal Kit has been introduced for use on existing products where condensation is an issue. 527549 KIT DD TRIM SEAL
consists of 1x trim seal upper, 2 x trim seals lower, and an instruction sheet. On single products the 2 lower seals are not used. When
fitting a trim seal kit, the controller must also be replaced with the appropriate 527915 spare part controller (see above) so that the fan
run on time is extended from 30 minutes to 2 hours. This does not apply to all NZ and Australian products from BEM750080 onwards,
as they already have 2 hour fan run on, as stated above under “Drying Fan Run Time”.

DW043
June 2004
- 2-
COPYRIGHT © FISHER & PAYKEL LTD 2004
Trim Spare Parts Kits
MARKETS: NZ, AU, USA, EU/GB, TW, JP, ROW
MODELS: DD603, DS603
ACTION: Trim Kits

There is now a double and a single kit for replacing trims without the new seal fitted:
526776 KIT TRIM CHARCOAL DD603 which contains a top and bottom trim for double products.
527861 KIT TRIM CHARCOAL DS603 which contains 1 trim for single products.

There is also a double and a single kit for trims with the new seal already fitted: *
527862 KIT TRIM/SEAL CHARCOAL DD603 for doubles.
527863 KIT TRIM/SEAL CHARCOAL DS603 for singles.

All kits have a prism fitted to the trim.

*Note: remember to upgrade the controller for 2 hour fan run on if fitting trims with seals to a product that did not previously have seals
fitted. This does not apply to all NZ and Australian products from BEM750080 onwards, as they already have 2 hour fan run on, as
stated above under “Drying Fan Run Time”.

Lid Actuator spares


MARKETS: NZ, AU, USA, EU/GB, TW, JP, ROW
MODELS: DD603, DS603
ACTION: Lid Actuator spares

The number of spares has been reduced from 4 to 2.


526275 and 526371 supersede to 526371P KIT LID ACTUATOR TOP
526469 and 526470 supercede to 526470P KIT LID ACTUATOR BOTTOM

526371P and 526470P, each contain one right hand lid actuator which can be used on either the left or right side of the product, with
an instruction sheet showing how to coil up the excess wire and clip it to the lid actuator case.

Lid Actuators
MARKETS: NZ, AU, USA, EU/GB, TW, JP, ROW
MODELS: DD603, DS603
ACTION: Lid Actuators

A new cover has been designed to keep water from getting into and damaging the lid
actuators. This has also resulted in a small change to the lid actuator screw arm, and
the slide bracket that the lid actuator mounts on to.

The new lid actuators are retrofittable to older products, but screw arms from the old lid
actuator must not be fitted to the new. New actuators come with a new screw arm
fitted. Also care needs to be taken when fitting new actuators to older products so as
not to damage the rubber boot which sits over the screw arm. Once fitted, check also
that the boot has not been displaced.

The clip, which holds the lid actuator on to the slide bracket, now locates on the inside
of the bracket rather than on the bottom. We plan to introduce this change in to
production on 5 July 2004. Spare part numbers will be the same as those shown above
under Lid Actuator Spares.

DW043
June 2004
- 3-
COPYRIGHT © FISHER & PAYKEL LTD 2004
Controller / LCD matching
MARKETS: NZ, AU, USA, EU/GB, TW, JP, ROW
MODELS: DD603, DS603
WARRANTY: Not a warranty issue, information only.
ACTION: Controller / LCD Matching

To match controllers and LCD’s on a 603 DishDrawer, it will be necessary to determine if it is a phase 3 or a phase 3.5 product. To do
this, first identify if the product displays hours / minutes (Phase 3), or minutes only (Phase 3.5) on the LCD. (In addition, all products
fitted with a water softener will be Phase 3.5, and will have “minutes only” LCDs.)

The table below shows the part number suffixes for the New Zealand and Australian markets (NAP for Phase 3, or HNAP for Phase
3.5).

For the following markets, substitute NAP or HNAP with:

• USP or HUSP for US.


• JAP or HJAP for Japan.
• EUP or HEUP for Europe and the UK.

In both Phase 3 and Phase 3.5 models, the controller determines the program cycle times (Phase 3 and 3.5 cycle times are different),
and it is the LCD that determines the type of time display (ie. Phase 3 displays hrs/mins, Phase 3.5 displays mins. only).
This means that you will need to keep both types of Controller for your market, and both types of LCD, in stock.
Note: The new spare part controller 527915 has two hour fan run on, after the “end of cycle” beeps, where all previous
controllers had 30 minutes fan run on. This is the only spare part controller that can be used on products fitted with trim
seals, or on all NZ and Australian products from serial number BEM750080 onwards, manufactured from 17/5/04.

If the LCD displays hours / minutes, it is a If the LCD displays minutes only, it is a
Phase 3 product. Use any of the following Phase 3.5 product. Use any of the following
controller LCD combinations controller/ LCD combinations
(pre UYM735384) (from UYM735384 onwards)

LCD LCD
CONTROLLER CONTROLLER

526202NAP 526203P 526842HNAP 526977P


No Longer Available No Longer Available No Longer Available No Longer Available

526842NAP 527643P 527415HNAP 527644P


No Longer Available Current Spare Part Current Spare Part Current Spare Part

527415NAP 527915HNAP
Current Spare Part New Spare Part

527915NAP
New Spare Part

DW043
June 2004
- 4-
COPYRIGHT © FISHER & PAYKEL LTD 2004
Poor Wash Performance
MARKETS: NZ, AU, USA, EU/GB, TW, JP, ROW
MODELS: DD603, DS603
WARRANTY: Not a warranty issue, information only
ACTION: Spray Arm Binding on Rotor

In a few cases we have found spray arms binding on the motor rotor, resulting in poor wash performance. This is difficult to detect in a
cold product as the problem only occurs once the parts have heated up.

We recommend if a customer is experiencing wash performance issues and all other causes have been checked for, (refer Tech.
Bulletin DW 040 – poor wash performance, Service Manual Section 7.4 - poor wash performance, User Guide – trouble shooting),
replace the spray arm(s) with
527475 SPRAY ARM ASSY SLUICING 03 18H,

and motor rotor(s) with


525884P MOTOR ROTOR ASSY (SP).
Note: This rotor has different spray arm bearing dimensions to 525884 MOTOR ROTOR ASSY.

Motor Housing Kits


MARKETS: NZ, AU, USA, GB/EU, JP, TW, ROW
MODELS: DD/DS 601, 601V2, 602, 603
ACTION: Changes to Motor Assy Kits

2 new kits have been set up to include the Heater Plate and Motor Housing o-rings with the motor and the cuff O-ring.
528041 Kit Motor Assy Ph2 contains;
525933 Motor 6 Pole Assy Comp Ph2
525940 O Ring Cuff Socket UL Rec
525058 Seal Heater Plate/Tub
525059 Seal Motor Housing

This kit replaces 525933P Kit Motor Assy Ph2, which does not include the two seals.

528042 Kit Motor Assy Ph3 contains;


526530 Motor Assy Comp Ph3
525940 O Ring Cuff Socket UL Rec
525058 Seal Heater Plate/Tub
525059 Seal Motor Housing

This kit replaces 526530P Kit Motor Assy Ph3, which does not include the two seals.

Fault Finding Flow Charts


MARKETS: NZ, AU, USA, EU/GB, TW, JP, ROW
MODELS: DD603, DS603
ACTION: “F1” and “Dead, no LCD” flow charts

The following flow charts have been provided to aid with servicing.

DW043
June 2004
- 5-
COPYRIGHT © FISHER & PAYKEL LTD 2004
DW043
June 2004
- 6-
COPYRIGHT © FISHER & PAYKEL LTD 2004
DW043
June 2004
- 7-
COPYRIGHT © FISHER & PAYKEL LTD 2004
IMPORTANT: Please
read this bulletin and
pass on to others in
your organisation.

DishDrawer and Dishwasher


LCD taking out Electronic Controllers
MARKETS: NZ, AU, ROW, USA, GB-EU, JP, TW
MODELS: DD/DS603
ACTION: A fault in the 5-volt rail circuit on the LCD board can blow the controller.
If checking coils, also check the LCD.
To test the LCD, place a meter across pin 5 (+ve) and pin 2 (-ve) on the connector at the Controller end of the
LCD harness, and measure the resistance.
(The coding rib on the connector is between pins 1 and 2)

526203P LCD BOARD PH3 and 526977P LCD BOARD PH3.5 should measure approx. 3 Meg ohms
527643P LCD BOARD HEAT PH3 and 527644P LCD BOARD HEAT PH3.5 should be approx. 165 ohms.

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount, NZ = New Zealand
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656 AU = Australia
Fisher & Paykel Customer Services Pty Ltd ROW = International Markets
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163 USA = United States of America & Canada
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
GB or UK = Great Britain & Ireland
Fisher & Paykel Appliances
EU = Europe
150 Ubi Avenue 4, Sunlight Building #02-00, Singapore 408825
TW = Taiwan
Ph: 6547 0100, Fax: 6547 0123
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
JP = Japan DW045
Ph: 949 790 8900, Fax: 949 790 8911 AUGUST 2004
Fisher & Paykel Appliances Ltd UK
Pheasant Oak Barn, Hob Lane, Balsall Common, Warwickshire, CV7 7GX, UK COPYRIGHT © FISHER & PAYKEL LTD 2004
Ph: 44 1676 531 770, Fax: 44 1676 531 771
IMPORTANT: Please
read this bulletin and
pass on to others in
your organisation.

DishDrawer and Dishwasher


DishDrawer LCD
MARKETS: NZ, AU, ROW, USA, GB-EU, TW, JP
MODELS: DD / DS 603
ACTION: A new LCD with a more reliable backlight is now in production, which should solve the problem of black blotchy
marks on the LCD, or backlight failure.
New part numbers are introduced.
528043P LCD BOARD HEAT 3M PH3 SVC for LCD’s that display “hours and minutes”,
supersedes 527643P
528044P LCD BOARD HEAT 3M PH3.5 SVC for LCD’s that display “minutes” only,
supersedes 527644P
It would be useful for you to add these parts to the bottom of the flowchart for “controller / LCD matching” in
tech. Bulletin DW043.
DW043 has been updated on CoolBlue World. A copy of the relevant page is also attached for your reference.

DishDrawer Lid Actuator spares


MARKETS: NZ, AU, ROW, USA, GB-EU, TW, JP
MODELS: DD / DS 603
ACTION: Tech. Bulletin DW043 introduced top and bottom lid actuator kits.
As a result of confusion over the contents, these kits now contain either 2 top or 2 bottom lid actuators. The
new descriptions and part numbers are:
528112 KIT LID ACTUATORS TOP (PKT 2)
contains 2 x 526371
528113 KIT LID ACTUATORS BOT (PKT 2)
contains 2 x 526470
Lid actuators that do not have cases sealed with epoxy, or which do not have the cover and boot (as shown in
tech bulletin DW043), should not be used as replacement spare parts.

Dishwasher Hinge Springs


MARKETS: NZ, AU
MODELS: 712, 812, 912, 818 / 918, 820 / 920
ACTION: Dishwasher hinge springs, previously available separately, are now only available in kits of 2.
388824 SPRING HINGE, used in DW 712, 812, and 912 models now supersedes to:
388824P SERVICE KIT DW SPRING HINGE (PKT2)

521565 SPRING HINGE, used in DW818 / 918, and 820 / 920 models now supersedes to:
521565P SERVICE KIT DW SPRING HINGE (PKT2)

Fisher & Paykel Appliances Ltd NZ = New Zealand


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount,
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656 AU = Australia
Fisher & Paykel Customer Services Pty Ltd ROW = International Markets
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163 USA = United States of America & Canada
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164 GB or UK = Great Britain & Ireland
Fisher & Paykel Appliances EU = Europe
TW = Taiwan
DW046
150 Ubi Avenue 4, Sunlight Building #02-00, Singapore 408825
Ph: 6547 0100, Fax: 6547 0123 JP = Japan
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA, OCTOBER 2004
Ph: 949 790 8900, Fax: 949 790 8911 COPYRIGHT © FISHER & PAYKEL LTD 2004
Fisher & Paykel Appliances Ltd UK
Pheasant Oak Barn, Hob Lane, Balsall Common, Warwickshire, CV7 7GX, UK
Ph: 44 1676 531 770, Fax: 44 1676 531 771
Controller / LCD matching (from bulletin DW043 updated)
MARKETS: NZ, AU, USA, EU-GB, TW, JP, ROW
MODELS: DD603, DS603
WARRANTY: Not a warranty issue, information only.
ACTION: Controller / LCD Matching

To match controllers and LCD’s on a 603 DishDrawer, it will be necessary to determine if it is a phase 3 or a phase 3.5 product.
To do this, first identify if the product displays hours / minutes (Phase 3), or minutes only (Phase 3.5) on the LCD. (In addition, all
products fitted with a water softener will be Phase 3.5, and will have “minutes only” LCDs.)

The table below shows the part number suffixes for the New Zealand and Australian markets (NAP for Phase 3, or HNAP for
Phase 3.5).

For the following markets, substitute NAP or HNAP with:

• USP or HUSP for US.


• JAP or HJAP for Japan.
• EUP or HEUP for Europe and the UK.

In both Phase 3 and Phase 3.5 models, the controller determines the program cycle times (Phase 3 and 3.5 cycle times are
different), and it is the LCD that determines the type of time display (ie. Phase 3 displays hrs/mins, Phase 3.5 displays mins.
only).
This means that you will need to keep both types of Controller for your market, and both types of LCD, in stock.
Note: The new spare part controller 527915 has two hour fan run on, after the “end of cycle” beeps, where all previous
controllers had 30 minutes fan run on. This is the only spare part controller that can be used on products fitted with
trim seals, or on all NZ and Australian products from serial number BEM750080 onwards, manufactured from 17/5/04.

If the LCD displays hours / minutes, it is a If the LCD displays minutes only, it is a
Phase 3 product. Use any of the following Phase 3.5 product. Use any of the following
controller LCD combinations controller/ LCD combinations
(pre UYM735384) (from UYM735384 onwards)

CONTROLLER CONTROLLER
LCD LCD

526202NAP 526203P 526842HNAP 526977P


No Longer Available No Longer Available No Longer Available No Longer Available

526842NAP 527643P 527415HNAP 527644P


No Longer Available Current Spare Part Current Spare Part Current Spare Part

527415NAP 528043P 527915HNAP 528044P


Current Spare Part New Spare Part New Spare Part New Spare Part

527915NAP
New Spare Part

DW046
October 2004

COPYRIGHT © FISHER & PAYKEL LTD 2004


IMPORTANT: Please
read this bulletin and
pass on to others in
your organisation.

DishDrawer and Dishwasher


DishDrawer trim kits
MARKETS: NZ, AU, ROW, US, GB

MODELS: DD / DS 601, 601V2, 602

ACTION: Chassis trims will in future be supplied with sound seals fitted.
New part numbers have been created. The parts manual has been updated on Cool Blue World.
Parts Manual 599021A now shows that:
Part 525714 has superseded to 528152
Part 525715 has superseded to 528153

528152 Kit Chassis Trim Ph2 Top


Contains:
525716 Seal Sound Top (554mm) Black X1
525717 Seal Sound Side Long (350mm) Black X2
525714 Trim Chassis Black X1

528153 Kit Chassis Trim Ph2 Bottom


Contains:
525716 Seal Sound Top (554mm) Black X1
525719 Seal Sound Side Short (264mm) Black X2
525715 Trim Chassis Kickstrip Black X1

DishDrawer air pump / exhaust valve kit


MARKETS: NZ, AU, ROW, US, GB
MODELS: DD / DS 601, 601V2, 602
ACTION: Exhaust valves and air pumps will now be supplied together in a kit with a new connector.
The parts manual has been updated on CBW. Parts Manual 599021A now shows that:
Parts 525415 and 525430 have superseded to 528148

528148 Kit Ph2 Pump / Exhaust Valve Issue A


Contains:
525415 Valve Exhaust Assy Lid Gasket X1
525430 Air Pump Assy Lid Gasket X1
873251 Connector Rast X2

Fisher & Paykel Appliances Ltd NZ = New Zealand


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount, AU = Australia
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656 ROW = International Markets
Fisher & Paykel Customer Services Pty Ltd USA = United States of America & Canada
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163 GB or UK = Great Britain & Ireland
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
EU = Europe
Fisher & Paykel Appliances
TW = Taiwan
150 Ubi Avenue 4, Sunlight Building #02-00, Singapore 408825
Ph: 6547 0100, Fax: 6547 0123 JP = Japan
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax: 949 790 8911
Fisher & Paykel Appliances Ltd UK
DW047
Pheasant Oak Barn, Hob Lane, Balsall Common, Warwickshire, CV7 7GX, UK
DECEMBER 2004
Ph: 44 1676 531 770, Fax: 44 1676 531 771 COPYRIGHT © FISHER & PAYKEL LTD 2004
DishDrawer parts manuals
MARKETS: NZ, AU, ROW, US, GB, EU, TW, JP
MODELS: DD / DS 603
ACTION: To make identification of spare parts easier, DishDrawer Parts Manual 599084A now only contains parts used
in NZ, Australia, Korea, Japan, Taiwan and ROW markets.

Two new parts manuals have been created for the US, and European / UK markets:

599242A DishDrawer Parts Manual – USA


599241A DishDrawer Parts Manual – Europe, United Kingdom, Whirlpool (EU), Bauknecht, Denmark

These updated manuals are now available on CBW. They include parts for Designer series products and
EZKleen stainless steel doors.

DishDrawer EZKleen brushed stainless steel doors


MARKETS: NZ, AU, ROW, US, GB, EU, TW, JP
MODELS: DD / DS 603
ACTION: All brushed stainless steel products produced from 1 November (BUM serial number) onwards have EZKleen
(coated) stainless steel doors.
In the parts manual, these are identified by the use of “SE” in the description eg;
527846 DOOR UPPER ASSY SE QFP PH3

Brushed stainless steel products up to and including BKM serial numbers have uncoated stainless steel doors,
described in the parts manual as “SS” eg;
526237 DOOR UPPER ASSY SS QFP PH3

It is important that the correct type of door is ordered for replacements in the field.

DishDrawer U1 fault – water inlet valve


MARKETS: NZ, AU, ROW, US, GB, EU, TW, JP
MODELS: DD / DS 603
ACTION: All ph3.5 DishDrawers, (ie. products produced since 4 September 2002, UYM 735384 onwards) are fitted with
a 2.5 litre/min fill valve.

In some rural installations where the water pressure is very low, the product may display a U1 fault because of
insufficient water. This can often be corrected by fitting a 4 litre/min valve.
Use:
525113 VALVE INLET DOUBLE 4L for double products.
525842 VALVE INLET SINGLE 4L for single products.

The 4L valve must not be fitted to products which have water softeners.

DW047
DECEMBER 2004

COPYRIGHT © FISHER & PAYKEL LTD 2004


DishDrawer F4 fault – controller replacements
MARKETS: NZ, AU, ROW, US, GB, EU, TW, JP
MODELS: DD / DS 603
ACTION: Many controllers returned from the field for a product which has had an F4 fault, are testing No Fault Found.
When replacing a heater plate for an F4 fault, please retest the product with the original controller, rather than
assuming it needs replacing.

DishDrawer – fitting new lid actuators


MARKETS: NZ, AU, ROW, US, GB, EU, TW, JP
MODELS: DD / DS 603
ACTION: Some ASCs are experiencing problems fitting the new lid actuators (with the cover and boot, referred to in
technical bulletin DW043) to older products.

This is probably because older slides had a lug in the cut-out that the lid actuator fits through. Care must be
taken not to damage the rubber boot on the lid actuator when fitting it to older products.
All products fitted with new lid actuators in the factory have slide brackets with the new detail.

Lug removed

New slide bracket detail

Lug

Old slide bracket detail

DW047
DECEMBER 2004

COPYRIGHT © FISHER & PAYKEL LTD 2004


DishDrawer flat door/designer series
MARKETS: NZ, AU, EU, GB, DK, US
MODELS: DD / DS 603 MFD, HMFD, FC, MFC, HFC, HFC
ACTION: A new series of products is introduced for the markets shown in the attached table.

US production of Iridium models started in October with brushed stainless planned for February.
The remaining markets are planned for introduction over the next few months.

Parts manuals have been updated on CBW.

DishDrawer flat door/designer series NZ AU EU GB DK US


DD / DS MFD a a a
DD / DS HMFD a a a
DD / DS FC (brushed stainless) a a
DD / DS MFC a
DD / DS HFC (brushed stainless) a a a

M – Iridium NZ - New Zealand EU - Europe


F – Flat Door/Designer Series AU – Australia GB – United Kingdom
D – Designer Handle US – United States DK - Denmark
H – Water Softener
C – Curved Handle

Iridium, flat door, curved handle Iridium, flat door, designer handle

DW047
DECEMBER 2004

COPYRIGHT © FISHER & PAYKEL LTD 2004


IMPORTANT: Please
read this bulletin and
pass on to others in your
organisation.

DISHWASHER
DishDrawer – U1 Fill Fault
MARKETS: UK, EU, USA, TW
MODELS: DD603H, DD603HFC, DD603HFD, DD603IH, DD603HM, DD603HMFD, DS603H, DS603HFC, DS603HFD,
DS603IH, DS603HM, DS603HMFD.

Tech Bulletin DW047 suggests fitting a 4-litre/minute valve to prevent U1 faults where the water pressure is very low.

Please note that a 4-litre/minute valve must not be fitted to a product that contains a water softener, as it is not designed to cope
with this volume of water and could result in the internal fill hose bursting.

Tech Bulletin DW047 has been updated accordingly.

Fisher & Paykel Appliances Ltd NZ = New Zealand


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount, AU = Australia
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656 ROW = International Markets
Fisher & Paykel Customer Services Pty Ltd USA = United States of America & Canada
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163 GB or UK = Great Britain & Northern Ireland
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
EU = Europe
Fisher & Paykel Appliances
IE = Ireland
150 Ubi Avenue 4, Sunlight Building #02-00, Singapore 408825
Ph: 6547 0100, Fax: 6547 0123 TW = Taiwan
Fisher & Paykel Appliances Inc JP = Japan
5800 Skylab Road, Huntington Beach, California, CA92647, USA
Ph: 888 936 7872 (F&P), Ph: 888 396 2665 (DCS)
Fisher & Paykel Appliances Ltd UK
S-FDWD-06-01
Pheasant Oak Barn, Hob Lane, Balsall Common, Warwickshire, CV7 7GX, UK
JUNE 2006
Ph: 44 1676 531 770, Fax: 44 1676 531 771 Copyright © Fisher & Paykel 2006. All rights reserved.
IMPORTANT: Please
read this bulletin and
pass on to others in
your organisation.

DISHDRAWER®
DishDrawer® – Electronic Controller Spares
MARKETS: NZ, AU, ROW, USA, GB-EU, TW, JP, KR
MODELS: DD/DS 603 SERIES
ACTION: Spare part controllers which have a service replacement part number beginning with 528080 (528397 for
Japan) have a number of programming changes:

1. The normal drain speed has increased from approx. 3900 rpm (55 V) to approx. 4200 rpm (63 V)
2. The drain time when the power is turned off is increased from 30 + 10 seconds, to 30 + 60 seconds, to ensure complete
draining.
3. In hardware output diagnostic test mode:
• Er (element relay) will now only come on for 5 seconds, to protect the tub from melting. Previously it stayed on until
manually turned off.
• P1 (motor wash) will now only run with the drawer closed, to prevent water spraying everywhere.
• P2 (motor drain) speed is now the same as normal drain speed, to help diagnose poor draining problems. Previously it
was faster, and sometimes products would drain in diagnostics, but not during normal operation.

DishDrawer – Parts Manuals


MARKETS: NZ, AU, ROW, USA, GB-EU, TW, JP, KR
MODELS: DD/DS603 SERIES
ACTION: The parts manuals have been updated on CBW to include the flat door / designer series doors. The USA parts
manual update also includes DCS product parts.

599084B for NZ, Australia, Korea, Japan, Taiwan


599241B for Europe, UK
599242B USA

Fisher & Paykel Appliances Ltd NZ = New Zealand


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount, AU = Australia
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656 ROW = International Markets
Fisher & Paykel Customer Services Pty Ltd USA = United States of America & Canada
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163 GB or UK = Great Britain & Ireland
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
EU = Europe
Fisher & Paykel Appliances
TW = Taiwan
150 Ubi Avenue 4, Sunlight Building #02-00, Singapore 408825
Ph: 6547 0100, Fax: 6547 0123 JP = Japan
Fisher & Paykel Appliances Inc KR = Korea
5900 Skylab Road, Huntington Beach, California, CA92647, USA
Ph: 888 936 7872 (F&P), Ph: 888 396 2665 (DCS)
Fisher & Paykel Appliances Ltd UK
DW048
Pheasant Oak Barn, Hob Lane, Balsall Common, Warwickshire, CV7 7GX, UK
APRIL 2005
Ph: 44 1676 531 770, Fax: 44 1676 531 771 Copyright © Fisher & Paykel 2005. All rights reserved.
DishDrawer® - Electronic Controller Faulty Spares
MARKETS: NZ, AU
MODELS: DD/DS 603 SERIES
ACTION: We have been advised by one of our component suppliers that a component fitted to a number of 528080NAP
and 528080HNAP controllers may fail in service.
The symptoms of the problem could be overfilling, or an F3 fault, or the motor not running on all phases.
Please check your spare parts stock. You will need to check both the Test Pass label and the Service Replacement label.
Only Controllers with a Test Pass serial number between 528080055853 and 528080057949, and a Service Replacement date
between 23/02/05 and 03/03/05 are affected.
If you have any controllers that match both criteria, please return them to Fisher & Paykel for a full credit using normal warranty
procedures.

DishDrawer – Flat Door / Designer Series Door Kits


MARKETS: NZ, AU, USA, GB-EU
MODELS: DD/DS 603 SERIES
ACTION: With the introduction of flat door / designer series products, flat door kits have been set up to make it easy to
convert existing prefinished or integrated products to flat door products.
The kits are listed as NI (not illustrated) in the updated parts books on CBW eg.
NI 528237 KIT DOOR FLAT UPR D HDL SM FPQ – NZ, AU

For integrated products, it is a simple case of removing the existing integrated panel and shield etc, and replacing it with the flat
door kit, which will plug in to the badge isolator.

For prefinished models, the flat door kit plus the following additional parts will be required
526755 HARNESS BADGE ISOLATOR PH3.5
527785P BADGE ISOLATOR VERSION 2
527586 KIT INTEGRATED DOOR SEAL

DW048
APRIL 2005

Copyright © Fisher & Paykel 2005. All rights reserved.


IMPORTANT: Please read this bulletin and pass on to others in your organisation.

®
DISHDRAWER
ٛ

DishDrawer – Parts Manuals


MARKETS: NZ, AU, ROW, USA, GB-EU, TW, JP, KR MODELS: DD/DS603 SERIES ACTION: The parts manuals have been updated
on CBW to include the flat door / designer series doors. The USA parts manual update also includes DCS product parts.

599084B for NZ, Australia, Korea, Japan, Taiwan 599241B for Europe, UK 599242B USA

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount, Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656 Fisher & Paykel Customer Services
Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163 PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
Fisher & Paykel Appliances
[O1]150 Ubi Avenue 4, Sunlight Building #02-00, Singapore 408825 Ph: 6547 0100, Fax: 6547 0123
Fisher & Paykel Appliances Inc
5900 Skylab Road, Huntington Beach, California, CA92647, USA Ph: 888 936 7872 (F&P), Ph: 888 396 2665 (DCS)
Fisher & Paykel Appliances Ltd UK
Pheasant Oak Barn, Hob Lane, Balsall Common, Warwickshire, CV7 7GX, UK Ph: 44 1676 531 770, Fax: 44 1676 531 771
NZ = New Zealand AU = Australia ROW = International Markets USA = United States of America & Canada GB or UK = Great Britain & Ireland EU = Europe
TW = Taiwan JP = Japan KR = Korea

DW048
APRIL 2005 Copyright © Fisher & Paykel 2005. All rights reserved.
IMPORTANT: Please
read this bulletin and
pass on to others in
your organisation.

DISHDRAWER® & DISHWASHER


DishDrawer – Brushed Stainless Steel Models become Service Version B
MARKETS: NZ, AU, US, GB-EU, TW
MODELS: DD603, DS603 BRUSHED STAINLESS STEEL MODELS
To conform to what has become a norm in the appliance industry, Fisher & Paykel is changing to a 430 grade of stainless steel for all brushed
stainless steel DishDrawers.
The serial label shows suffix “-B” after the product code and spare parts for these models are contained in 3 new service version B parts
manuals.

• 599313A DD603, DS603 service version B NZ, Australia, Taiwan


• 599314A DD603, DS603 service version B Europe, United Kingdom
• 599315A DD603, DS603 service version B USA, Canada

Brushed stainless steel, flat door, designer handle models have been introduced into Australia, Europe and the US. Spare parts for these are
also contained within these manuals.

DishDrawer – Parts Manuals for DCS Models


MARKETS: US
MODELS: DOUBLE AND SINGLE BRUSHED STAINLESS STEEL MODELS
DCS have introduced double and single Pro-handled DishDrawer Dishwasher models. Spare parts for these, as well as the existing double
and single Euro-handled models, are now contained in separate parts manuals published on CoolBlue World.

• 88456-A DD-124PH Pro-handled DishDrawer Dishwasher, Single Drawer model


• 88455-A DD-224PH Pro-handled DishDrawer Dishwasher, Double Drawer model
• 88454-A DD124-C Euro-handled DishDrawer Dishwasher, Single Drawer model
• 88453-A DD-224C Euro-handled DishDrawer Dishwasher, Double Drawer model

(Note: DCS models are no longer included in the updated parts manual for Fisher & Paykel - US models)

Fisher & Paykel Appliances Ltd NZ = New Zealand


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount, AU = Australia
Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656 ROW = International Markets
Fisher & Paykel Customer Services Pty Ltd USA = United States of America & Canada
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163 GB or UK = Great Britain & Ireland
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
EU = Europe
Fisher & Paykel Appliances
TW = Taiwan
150 Ubi Avenue 4, Sunlight Building #02-00, Singapore 408825
Ph: 6547 0100, Fax: 6547 0123 JP = Japan
Fisher & Paykel Appliances Inc
5900 Skylab Road, Huntington Beach, California, CA92647, USA
Ph: 888 936 7872 (F&P), Ph: 888 396 2665 (DCS)
Fisher & Paykel Appliances Ltd UK
DW050
Pheasant Oak Barn, Hob Lane, Balsall Common, Warwickshire, CV7 7GX, UK
FEBRUARY 2006
Ph: 44 1676 531 770, Fax: 44 1676 531 771 Copyright © Fisher & Paykel 2006. All rights reserved.
DishDrawer – New Electronic Controller
MARKETS: NZ, AU, ROW, US, GB-EU, TW, JP
MODELS: DD603, DS603 SERIES
A new electronic controller, part number beginning with 528397, has been used in production since August 2005. The new controller has a
software change to overcome an occasional problem where the lid stays down at the completion of the cycle and the customer can't open the
drawer. The lid can be raised by resetting the product at the power outlet or by raising the lid actuators in diagnostics. When tested, no
further faults are found. It is a random problem that may or may not re-occur.

528397 controllers are available as spare parts and need to be ordered with the appropriate suffix code.
eg 528397HUSP for Ph3.5 US products.

Dishwasher – Tongue Latch Spare Part


MARKETS: NZ, AU
MODELS: DW920, DW820, DW918, DW818, DW913, DW813
The new Tongue Latch, described in Tech Bulletin DW045, is now available separately as a spare part.

521438P TONGUE LATCH PKD

It can be used as a replacement latch on DW920 and DW820 models from serial number BPM435721 onwards, and on other products and
models where the replacement Kit Latch referred to in the Technical Bulletin has already been fitted.

DW050
FEBRUARY 2006

Copyright © Fisher & Paykel 2006. All rights reserved.


IMPORTANT:
Please read this
bulletin and pass on
to others in your ELECTRONIC MODULES
organisation.
IMPORTANT NOTICE

“NO FAULT FOUND” ELECTRONIC MODULES (NZ, AUS, SGP, USA, UK)
A large proportion of the electronic modules we receive, which have been replaced under warranty, are
found to have no fault. There is often no fault recorded in the diagnostic log.

We require that, before any electronic module is changed, the diagnostic log be checked to ascertain the
nature of the problem. There is more information on this subject on the next page.

ALL warranty claims received from 1st November must have the 12 digit serial number of the “faulty”
electronic module and, where the module is not “dead”, the electronic fault code recorded on the form.

When the returned modules are tested and found to have no fault, we will provide your Technical
Representative or FOR with details of the initial claim and the test results.

If we do not see a significant reduction in the number of “no fault found” electronic modules in the near
future, then we will be obliged to introduce a charge to reimburse Fisher & Paykel for the costs incurred
for any work undertaken that is subsequently proven to have been unnecessary.

This is the label on the module, containing the


serial number that is required.

Fisher & Paykel Appliances Ltd


78 Springs Road, East Tamaki, PO Box 58-732, Greenmount,
Auckland, New Zealand, Ph: 09 273 0640, Fax: 09 273 0649
Fisher & Paykel Customer Services Pty Ltd
A.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163
PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164
Fisher & Paykel Appliances Inc
27 Hubble, Irvine, California, CA92618, USA,
Ph: 949 790 8900, Fax: 949 790 8911
GEN 008
Fisher & Paykel Appliances Ltd UK September 2001
42 Clarendon Street, Leamington Spa, Warwickshire CV32 4PG,
Ph: 192 688 2220, Fax: 192 688 3330 COPYRIGHT © FISHER & PAYKEL LTD 2001
526202103571 426974268588

These are examples of the 12 digit serial number that should be written on the warranty claim form.

To enter the diagnostics to obtain the electronic fault code, the following procedure needs
to be followed for each type of machine:

• Smartdrive:
Press and hold the “Wash Temperature” down button, then press the “Power” button. Then press the
“Spin up” button 3 times. If there is a fault with the washing machine, the fault code will be shown as
a binary code on the LED’s along the top display.

• Intuitive & Eco Washer


Press and hold the “Special/Lifecycles” button, then press the “Power” button. There will be a short
beep, then the “Special / Lifecycles” button should be pressed again. The display will now show if
there are any faults with the machine.

• Dishdrawer:
Phase2 & Phase 3: Ensure that the LCD display is not illuminated. Press and hold the “Key lock”
button then the “Start/Pause” button for 5 seconds. Then press the Start / Pause button again and the
current and then the previous fault codes will show in the LCD display and on the secondary control
panel LEDs.

• Dishwasher: (Models 920 & 820)


Press and hold the “ECO Save” button, then the “Power” button for 4 seconds. All LEDs and the
display screen will be displayed. Then press the “Start/Pause” button. This will show the current fault
on the display & LEDs. Pressing the “Start/Pause” button again will cause the previous fault to appear
on the display & LEDs.

• Refrigeration:
Press and hold the “Mode” button then press the “Temp UP” button (this enters the diagnostic mode).
Press the “UP” button 5 times. This now gives information on the fault history of the refrigerator.

If you are still unsure about how to enter the diagnostic modes of any Fisher & Paykel appliance, please
refer back to your service manual or contact your Technical Representative.

GEN 008
September 2001

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