Chapter 01 & 02

1. An information system can be defined technically as a set of interrelated components

that collect (or retrieve), process, store, and distribute information to support: (Points: 2)

Decision making and control in an organization.

Communications and data flow.

Manager's analyzing the organization raw data.

The creation of new products and services.

2. The hardware and software used to transfer data in an organization is called: (Points: 2)

Data management technology

Networking and data management technology

Data and telecommunications technology

Networking and telecommunications technology

3. Based on the examples in the chapter, if you were asked to formulate a plan for a regional drive-in
restaurant chain's efforts to use information technology to attract customers, what would be the best use
of information technology from the list below: (Points: 2)

Use IT to increase supplier loyalty

Use IT to increase operational efficiency

Use IT to create new products and business models

Use IT to help survive government reporting requirements

Use IT to achieve customer intimacy

4. Engineers, scientists, or architects, who design new products or services for a firm,
belong to which level of a business hierarchy? (Points: 2)

Middle management

Production workers

Knowledge workers

Data workers

5. In a business hierarchy, the level that is responsible for monitoring the daily activities of the business
is: (Points: 2)

Middle management

Service workers

Production management

Operational management

6. To monitor the status of internal operations and the firm's relations with the external environment,
managers need _________________________ systems. (Points: 2)

Decision support

Knowledge

Transaction processing

Management information

7. Executive support systems are information systems that support the: (Points: 2)
 Long-range planning activities of senior management.

Knowledge and data workers in an organization.

Decision-making and administrative activities of middle managers.

Day-to-day processes of production.

8. ESS are specifically designed to serve this level of the organization: (Points: 2)

Operational

End-user

Middle management

Senior management

9. ___________________ uses a set of integrated applications to address all aspects of the customer
relationship. (Points: 2)

CRM

MIS

CLE

CLU

10. Which type of system would you use to change a production schedule if a key supplier was late in
delivering goods? (Points: 2)

ESS
TPS

MIS

DSS