Constructing e-

business Architecture
Chapter 4
 System challenges facing Large Organizations
§Proprietary
§
§Developed in 60’s and 70’s
§
§Business Model Restructuring §Mainframe based
§
§Structural reorganizing §Developed in cobol,Assembler
§
§Customer-centric company §Not real time
§
§Many new channels serving multiple products
§Missing documentation
§
§Integrated customer information §No integration
§ §
§Integration of many legacy systems §Lacking customer focus
§ §
§Inter-enterprise process integration
Slows down change and often impossible to c
 Stage 1 Stage 2 Stage 3

Task-oriented Applications Functional Applications

Integrated Cross- Functional App
(order entry) (Logistics) (Customer care)

Evolution of Business Apps

 Business analytics
(Filtering, Reporting)

Data capture & Data warehousing

Decision support Systems Knowledge Tone Applicatio

Push-based delivery systems

Wireless/Mobile Front-Ends
Trend towards Integrated
Knowledge management
 Business Partners, suppliers,
Distributors, Resellers

Supply chain Management

l/HRMS/ORMS/Purchasing

Finance/Accounting/Auditing
Administrative control

Management control
ERP

Stakeholders
Employees

knowledge tone
Enterprise
applications
applications Integration

CRM

Selling chain management

Customers, Resellers
 The strategic
ross functional businessbusiness
unit unit The Integrated EnterpriseThe Extended Enterprise
The Inter-enterprise commun

Focus on Quality Serve our Drive business efficiency Create Market value Be a market leader
customers