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  • A Journey From Overhead To Profit: Wednesday, 22 December 2010

    Загружено:

    isocb
    16 просмотров18 страниц
    Total reverse logistics Cut Costs Reduce Wastage Improved Customer Service Reduced Carbon Footprint. Dedicated Call Handling Warranty and Technical Support Full RMA Process Full monitoring and Reporting. Comprehensive logistics RMA Prevention Out of Warranty Service returns and repair.

    Исходное описание:

    Оригинальное название

    Cobalt Innovation

    Авторское право

    © Attribution Non-Commercial (BY-NC)

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    Total reverse logistics Cut Costs Reduce Wastage Improved Customer Service Reduced Carbon Footprint. Dedicated Call Handling Warranty and Technical Support Full RMA Process Full monitoring and Reporting. Comprehensive logistics RMA Prevention Out of Warranty Service returns and repair.

    Авторское право:

    Attribution Non-Commercial (BY-NC)
    Скачайте в формате PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    16 просмотров18 страниц

    A Journey From Overhead To Profit: Wednesday, 22 December 2010

    Загружено:

    isocb
    Total reverse logistics Cut Costs Reduce Wastage Improved Customer Service Reduced Carbon Footprint. Dedicated Call Handling Warranty and Technical Support Full RMA Process Full monitoring and Reporting. Comprehensive logistics RMA Prevention Out of Warranty Service returns and repair.

    Авторское право:

    Attribution Non-Commercial (BY-NC)
    Скачайте в формате PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    из 18

    A Journey

    from
    Overhead to Profit

    Wednesday, 22 December 2010


    Your Business
    Themes
    • Reduce Carbon Footprint

    • Product Improvement

    • Cost Reduction

    • Streamline Customer
    Service

    Wednesday, 22 December 2010


    Holistic Solution
    • Repair

    • Recycle

    • Reuse

    • Improve

    Wednesday, 22 December 2010


    Total reverse
    logistics
    • Customer Service

    • Spares Part Management

    • Product Returns & Repair

    • Recycling & Secure Disposal

    • Reports and Analysis

    Wednesday, 22 December 2010


    Total reverse
    logistics
    • Cut Costs

    • Reduce Wastage

    • Improved Customer Service

    • Reduced Carbon Footprint

    Wednesday, 22 December 2010


    Total reverse
    logistics

    • From Overhead to Profit !

    Wednesday, 22 December 2010


    Total reverse
    logistics

    • How do we achieve this ?

    Wednesday, 22 December 2010


    Customer Service
    • Dedicated Call Handling

    • Warranty & Technical


    Support

    • Full RMA Process

    • Full Monitoring and


    Reporting

    Wednesday, 22 December 2010


    Spares Distribution
    • Online ordering

    • Stock Control and storage.

    • Comprehensive logistics

    • RMA Prevention

    • Out of Warranty Service

    Wednesday, 22 December 2010


    Returns Service
    • Customer Liaison

    • Collection

    • Tracking & Monitoring

    • Sortation & Triage

    • Testing & Reporting

    Wednesday, 22 December 2010


    Proactive analysis

    • Systematic data capture

    • Reports and analysis

    • Product reverse
    engineering

    • Process improvement

    Wednesday, 22 December 2010


    Proactive analysis

    • Better decision making

    • Empowered negotiation

    • Improved products

    Wednesday, 22 December 2010


    Store

    Online
    Internet
    Real time
    www
    Reporting

    Consumer

    Cobalt
    logistics Suppliers
    system

    Wednesday, 22 December 2010


    • Online Processing
    Store

    • Direct Logistics
    Internet
    www
    • Customer Focussed
    Consumer

    Cobalt • Rapidly Deployed


    logistics
    system
    • No Training!

    Wednesday, 22 December 2010


    Total reverse
    logistics
    • Customer Service

    • Spares Part Management

    • Product Returns & Repair

    • Recycling & Secure Disposal

    • Reports and Analysis

    Wednesday, 22 December 2010


    Total reverse
    logistics
    • Cut Costs

    • Reduce Wastage

    • Improved Customer Service

    • Reduced Carbon Footprint

    Wednesday, 22 December 2010


    From overhead to
    profit !

    Wednesday, 22 December 2010


    Thank
    you !

    Wednesday, 22 December 2010

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