Value Stream Mapping or Process Mapping?

Value Stream Mapping:

- Starts with a current state map
describing the current service to
customers
Value Stream Mapping Resources
- Continues with a future state map, which Use Value Stream Mapping When: Web:
shows how the process will look in the - You need to locate the bottleneck in a
future with waste reduction and process Create a Map using Visio
process
improvements Value Stream Mapping Symbols
- You want to identify opportunities for
- Is “a high-level look at the company’s future improvement efforts
flow of goods or services from customer to - You have a limited time to document a Journey to a Lean
customer” process and find problem areas VSM Visio
Enterprise: VSM
- Contains 7-10 steps CLICK Stencils CLICK (courtesy Karen Martin)
- Captures metrics such as cycle times, HERE HERE
defect rates, wait times, headcount,
inventory levels, changeover times, etc. VSM Charter Future State
(courtesy Karen Implementation Plan
Source: isixsigma.com CLICK CLICK (courtesy Karen Martin)
Martin) HERE
HERE

Detailed Process Map:

- Identifies the major output, and outputs Detailed Process Mapping Resources
within a process
- Identifies and classifies process inputs Use Detailed Process Mapping When: Web:
- Provides a very detailed look at a - You already know the bottleneck in a
process process Six Steps to a Process Map
- Follow the sequence of events for each - You want to find waste at the micro-level Understanding the
input - You have time to take a very in-depth Patient Journey –
Process Mapping
look at a particular process Process Mapping
for Health
(courtesy Improvement
Service Staff
CLICK CLICK and Support Team,
(courtesy Victorian
HERE HERE Health Delivery
Quality Council)
Source: isixsigma.com Directorate, Scottish
Government)

Metrics Based Process Mapping Resouces

Metrics Based MBPM Charter

Process Mapping (courtesy Karen
CLICK CLICK
(courtesy Karen Martin)
HERE HERE
Martin)

MBPM 3x8 PACE Improvement

Template Prioritization Grid
(courtesy Karen CLICK (courtesy Karen
CLICK Martin) HERE Martin)
HERE