Questionnaire

The purpose of this questionnaire is to develop Internship report “Customer

Satisfaction appraisal on real estate business” as partial requirement of
my Graduation in American International University-Bangladesh.Thank
you very much for your time and patient in completing this
questionnaire.

Name:

Address:

Tel. No ( if possible) :

1. Age of the respondent: (in years)

 20-30  46-54
 31-36  55>
 37-45

2.Occupation:
 Bank
 Service
 Doctor
 Business
 Other…………………….
 House Hold

3. Monthly Income: ( in T.K)

 10,000-15000  16,000-21,000
 22,000-30,000  31,000-40,000
 40,000>
4. Have you already purchased any apartment?

Yes No

If Yes, How long are you living in this apartment?

Days Months Years

 If not purchased , what size of apartment you want to buy?

Sqt

5. Which area you will prefer for buying your apartment?

Gulshan Baily road

Elephant road Elephant road
Banani Purana paltan
Uttara Siddique bazaar
Dhandmondi Mirpur
Baridhara Others ………..

6. How much did you pay or want to pay for the apartment [in taka]?

10- 15 lakh 29- 35 lakh

16-22 lakh 35 lakh >

23- 28 lakh

7. Which of the following factors you mostly considered before buying apartment?

Price

Location

Financial budget

Company image

8 Are you satisfied with the handed over projects ?

Yes No

If no , What should be the duration time you think?

Months / years

9. Is company Prompt in dealing with customer complaints?

 Yes No

10.. What do you do if the problem arises?

Call help line Contact with service provider

If other please specify

11. Are you satisfied about the company services so far?

Yes No

If No what are changes do you think to have?

12. Which department is much suited for you in providing customer service?

Marketing

C.S.D

Finance

13. Do you think the apartment price is much more than the services offered by the
company?

Yes No

If yes, what will be your Suggestions?

………………………………………………………………………………………………

………………………………………………………………………………………………

14.. What do you think about the terms & conditions of company for buying
apartments?

Much flexible
 Moderate

Much stiff

15. How much you are satisfied about the features and amenities of your apartment
provided by the company?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

16. How you have come to know about ADTL?

Existing client T.V Ads

Through News paper Ad Company’s websites

Through magazines Through yours friends/ relatives

Hoarding / billboard

17. Have you watched any ad of the company?

Yes No

Yes, then how is the quality of the ad ?

Excellent

Good

Average

Fair

Poor
18. Do you think that company’s ad should be modified?

Yes No

If yes, pls suggest about the modification

…………………………………………………………………………………………

…………………………………………………………………………………………

19. Which media you prefer to watch the company’s ad?

Television

Newspapers

Magazines

Hoarding / billboard

Websites

20. Please rate the customer service of the company.

Excellent

Good

Average

Fair

Poor

21.Compared to initial time, is ADTL's customer service……?

Better

Worse

Same
 Don’t know

22. Pls rank about the top 10 developers of Dhaka city at present [like 1,2,3 …. In the left
box]

Business technology and ideas Ltd Navana real estate Ltd.

Amin Mohammad Foundation

A Asset Development &Holdings Ltd

Concord Real estate & building products Ltd Eastern Housing Ltd

Advanced Development Technology Ltd. Sheltech (Pvt) Ltd

East west property development (pvt) Ltd Rangs Properties Ltd

The structural Engineers Ltd ABC Real Estate company

23. How you are satisfied about the overall service of the company?

Extremely satisfied

Satisfied

Satisfied

Dissatisfied

Very Dissatisfied

24..How likely would you be to recommend ADTL's customer service to a friend or

colleague?

………………………………………………………………………………………

………………………………………………………………………………………

Thanks for your Kind Cooperation.

Surveyor: K.M. Nayeemul Islam