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10) What menu do you usually order? (You can tick more than one)
( ) Pizza ( ) Rice ( ) Chicken Wings
( ) Pasta ( ) Mushroom Soup ( ) Salad
( ) Bread ( ) Drinks ( ) Lasagna
( ) Desserts ( ) Fries ( ) Onion Rings
12) For the following statement, please tick your opinion based on the scale.
1 Strongly agree 2.Agree 3. Mildly Agree 4. Neither agrees Nor disagrees
5. Mildly disagree 6. Disagree 7. Strongly Disagree
13) In your opinion, what do you think of Pizza Hut as a fast food restaurant is? (Tick
ALL that apply)
( ) A place where more delicious food have
( ) A place where it is comfortable
( ) A place where the environment is clean
( ) A place where service are fast
( ) Others (please specify):________________________________________________
14) In your opinion, what do you think of online ordering?
___Good________________________________________________________________
15) What do you think about the cost of spending in Pizza Hut?
a) Most affordable b) Affordable c) Neither affordable nor expensive
d) Expensive e) Most expensive
18) What type of Pizza’s toppings do you like? (You can tick more than one)
( ) Super Supreme ( ) Thai Seafood ( ) Chicken Supreme
( ) Island Supreme ( ) Hawaiian Supreme ( ) Hawaiian Chicken
( ) Hawaiian Tuna ( ) Royal Masala ( ) Pepperoni Delight
( ) Veggie Lover
24) How is the online ordering service? (Please rank by circling the number)
Excellent---5 Good---4 Neither good Nor bad---3
Poor---2 Bad---1
27) Which type of payment do you prefer? a) Via Cash b) Via Credit Card
28) Have you been meet any problems before in online ordering service?
a) Yes(please specify)_______________________________________________
b) No
29) What are the factors that you are looking in going to Pizza Hut? (you can tick more
than one)
( ) Cost ( ) Distance
( ) Comfort Environment ( ) Meals
( ) Friendly service ( ) Fast service
30) Please rate the following observations about online ordering in your point of view
Bad Poor Neither bad Nor good Good Excellent
a) Hygiene 1 2 3 4 5
b) Foods 1 2 3 4 5
c) Service 1 2 3 4 5
d) Convenience 1 2 3 4 5
e) Price 1 2 3 4 5
31) What are the disadvantages have been met by you in online ordering service?
( ) Online payment transferring problem
( ) The service is too slow
( ) There is no response after making an online ordering
( ) Others (please specify):_____nothing_______________________________
33) In your opinion, Pizza Hut’s online ordering is successful because ______________
___it’s easy and fast process_____________________________________________
_______________________________________________________________________
_______________________________________________________________________
__
34) Is there any improvements that are needed in Pizza Hut’s online ordering?
( ) No
( ) Yes, (please clarify):_________________________________________________