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½ Branches : 9,000
½ Foreign Offices : 69

½ Total number of Employees: 1,99,000

½ Assets : £ 63 billion

O 

½  
Bank maintains a healthy liquidity position.
Funding profile is strong.
½ 2
 
˜trong retail base and wide geographical reach.
˜trong market position in housing loans.
½ O
 
igh level of gross non- performing assets.
It has a clear technology strategy.
½ ï

 
Overstaffing.
Understaffing.
½ 2

 
˜BI commissioned TC˜ to supply , customize and
implement the centralized core banking system.
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2

 
ïerformance indicators used by the ˜BI are capital
adequacy ratio, return on assets business per employee
and profit per employee.


These capabilities stand the organization in good stead

when they compete for resources , customers and
market share.
 



Conditions, entities, events, and factors within an

organization which influence its activities and choices,
particularly the behavior of the employees. Factors that are
frequently considered part of the internal environment
include the organization's mission statement, leadership
styles, and its organizational culture.
 O


A 


˜trategic Advantage

Organizational Capability

Competencies

˜ynergistic Effects

˜trength &Weakness

Organizational Organizational
Resources Behavior
O


Organizational resources are a bundle of resources ±
tangible and intangible that include all assets,
capabilities, organizational process, information,
knowledge etc.
OO



½ ï
 

The physical resources are the technology, plant and
equipment, geographic location, access to raw material,
etc.

½  

The human resources are the training, experiences,
judgment, intelligence, relationship etc. present in an
organization.
O



The organizational resources are the formal system

and structure as well as information relations
among groups.
 O


Organizational behavior is the manifestation of the

various forces and influences operating in the
internal environment of an organization that create
the ability for or place constrains on, the usage of
resources.
 



Competencies are special qualities possessed by an
organization that make them withstand the pressures of
competition in the market place.
  :- It can relate to economic resource
acquisition , product process efficiency , employee
productivity or marketing products to consumers .
Companies use these competencies to secure strong market
share and develop a following of consumers through
positive customer service interaction.
 


Companies can use core competencies to limit or

prohibit the waste of economic resource . This helps
companies create a better cost position in the economic
market and offer lower priced goods and services to
consumers . A cost advantage helps companies
increase profits and long term sustainability.
O 
Organizational capability is the inherent capability
or potential of an organization to use its strengths
and overcome its weaknesses in order to exploit
the opportunities and face the threats in its external
environment.
O 

½ Financial capability
½ Marketing capability
½ Operational capability
½ ïersonnel capability
½ Information capability
½ General management capability
  

Financial capability factors relate to the availability,

usages and management of funds.



½ Factors related to sources of funds
½ Factors related to usage of funds
½ Factors related to management of funds
 ˜

½ p
  



½  
 



½   
   



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Marketing capability factors related to the pricing,

promotion and distribution of products or services.


½ ïroduct related factors
½ ïrice related factors
½ ïlace related factor
½ ïromotion related factors
 ˜
½ Wide variety of products
½ Better quality of product
½ igh quality customer services
½ Effective distribution system
½ igh profile advertisement
O
 
Operation capability factors related to the
production of product or service.



½ Factors related to the production system
½ Factors related to the operations and control
system
 ˜

½ 



  
 
½   



 
½ 

 

 
 
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ïersonnel capability factors related to the
existence and use of human resources and skills.
˜
½ Efficient and effective personnel system
½ ighly satisfied and motivated workforce
½ ˜afe and salutary working condition
½ Excellent training opportunities and facilities
2

 
Information management capacity factors related to the
design and management of the flow of information from
outside into and within an organization for the purpose
of decision making.

˜

½ Ease and convenience of access to information source

½ Widespread use of computerized information system
½ Wide coverage and networking of computer system
 à

2

 

General management capability relates to the

integration, coordination and direction of the
functional capabilities towards common goals.


½ Factors related to the general management system
½ Factors related to external relationships
½ Factors related to organizational climate
 ˜

½ Effective system for corporate planning

½ Control, reward and incentive system for top
managers geared to the achievement of objectives
½ Effective management of organizational change