CUSTOMER FEEDBACK

Name: Sex: Male Female

Age: 10-20 21-40 41 & above Location:

SEC: Class-A Class-B Class-C

1. How do you rate the new container look of 9g SKU?

Good Average Poor

2. How often do you use the product ?

Very Often Once in a Month Once in a week Rarely

3. How do you rate the quality of the Product?

Extremely good Good Average Poor

4. What do you feel about the weight of the new container?

Good Average Poor

5. Rank the brands according to your trust?

Amrutanjan Vicks Zandu Moov Emami

6. How would you rate the advertisements of Amrutanjan?

Good Average Poor

7. Would you suggest this product for your family and friends?

Yes Maybe No

8. When do you prefer using the product?

Cold Head Ache Body Pain

All the above

9. What type of container do you prefer for Balm?

Glass Plastic Tin

10. Which Balm do you use for headache & body ache?

Amrutanjan Strong Balm Amrutanjan Standard Balm Zandu Balm

Menthoplus Tiger Balm Any other

11. What are the factors do you consider before purchasing pain balm?

Price Brand Quality Quantity Package Colour

If any other, Specify...............................................................................

12. What do you feel about the Amrutanjan Balm 9g plastic container?

Fresh look Less weight Quantity less Poor look

If any other, Specify...............................................................................

13. Which of the following outlet format do you purchase pain balm?

Grocer Pharmaceutical Modern Trade (Reliance & etc)

Paan shop

14. Which of the following induced you to purchase Amrutanjan?

TV Radio Online Print Family & Friend

15. Which of the following grammage do you prefer purchasing for pain related problem?

1.25g 9g 15g 25g 35g

40g & above