OD INTERVENTION-

EDUCATION &
TRAINING

By:
Kritika Rawat
 OD Interventions
“Set of structured activities in which selected organisational units engage
in a task or a sequence of tasks with the goals of organisational
improvement or individual development.”

 Education & Training

“Education is merely the delivery of knowledge, skills and

information to individuals, making them aware of the concepts subjectively.”

“Training is the systematic development of the knowledge, skills and

attitude (KSA) required by an individual to perform adequately a given task
or job”
 EDUCATION AND TRAINING
ACTIVITIES:
 Activities designed to improve skills, abilities, and knowledge of individuals or
groups.
 Training in isolation vs. training in work groups
 Training for technical skills vs. interpersonal competence.
 The activities directed toward
 responsibilities & functions of group members,
 leadership issues,
 conflict resolution,
 team building,
 decision making,
 problem solving,
 goal setting and planning, and so forth. 
 APPLICABILITY AS AN OD
INTERVENTION
 Learning Objectives:
 Verbal information (declarative knowledge)
 Intellectual knowledge (procedural knowledge)
 Cognitive strategies (knowing how to use what)
 Motor skills (doing the job)
 Attitudes

 In OD, Education & Training is instrumental as an Intervention:

 Task achievement,
 Maintaining social relationships,
 Organisational dynamics and processes.
 INTERVENTION
(WRT HOTEL INDUSTRY- ITC
MAURYA)
 Training & Development seen as a major OD Intervention.
 Intervention exercises:
 All Manager’s Session (AMS)
 Educational discussions on general issues.

 Designated Guest Associate (DGA)

 Training program for employees at guest contact.

 Workshops:
 WelcomDiva Workshop

 WelcomBarista Workshop

 Ultimate Bartender’s Workshop

 “Give a person a fish and you feed him for a day.
Teach a person how to fish and you feed him for a lifetime”
- Confucius