Visit time 16:00-16:30 12:00-13:00

competiter Around 301 Around 302

Customer / around 10
Illuminated/ 50%
Good customer service. A staff was
GAP standing beside of entrance with
good greeting.
They manage the situation well.

Customer / a few
Illuminated/ 40%
UNIQLO Donation Box / Each cash point
They put information (which cash
point are closed)on entrance.

ZARA Close Close

Customer / Lots
Illuminated/ 100% Customer / Lots
Donation Box / None Illuminated/ 50%
Forever 21 There were lots of customer in Donation Box / None
store. Full cash point(4) at 1F
operated.

Collect point

Customer / far fewer than usual

Laforet Donation box / donation point

109

Customer / Few
Illuminated / 70%
All foreign luxuary brand closed. Lots
Matsuya of customer who visited store had
shopping bag. It seems like
conversion rate was high.
 15:00-15:30 17:00-18:00

Around 303 Around 304

Customer / a few Customer / a few

Illuminated / 100% Illuminated / 50%
Donation box / Each cash point Donation box / Each cash point

Close Close

Customer / Lots
Illuminated/ 70%
Donation Box / None
Closed befor 18:00 due to
There were lots of customer in
Power outrage.
store. Full cash point(4) at 1F
operated. Another 4-5 people were
queuing.

Customer / a few
Donation box / None

Customer/ Lots
Illuminated / 100%
Donation box /A box at reception
There were lots of cutomer at floor
almost same as usual.