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Japanese organizations have true & genuine concern for people. This is
reflected in most of their organizations and is the first & foremost objective for
achieving continuous improvement. Besides healthy bonus, the perks include
housing for unmarried, home loans for newly weds, promise of upward
mobility within the company, access to employee cafeteria and holiday trips.
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The top executives of all Japanese firms wear the same uniform as
their workers. The top management is personally involved in all the
areas of quality improvement. Many times the top management is on
the shop floor, they meet their workers, observe what they are doing &
converse and resolve their problems.
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Japan with its limited space & scarcity of resources has been able to make
the most of whatever it has. ºpace, people and other natural resources in
Japan are so limited that all Japanese workers have been taught to exploit
them with great care & diligence. This colors the Japanese workers efforts
to excel with whatever little they have - A classical example of the positive
influence of adversity.
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Poor quality work is not accepted from any supplier and definitely
means an end of relationship with the organization. The organizations
also conducts training program for their suppliers and takes interest in
continuously improving their products & services as well. The supplier
is considered to be an integral part of the organization.
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Japanese industry enjoys high vendor quality because many suppliers are
formal employees who having learnt the parent companyƞs systems of quality
have set their own shops. ºince they understand the requirements of parent
companyƞs in toto, they can provide quality components with little inspection
& few rejects. Ynfact many industries in Japan finance such suppliers with
venture capital. Toyota for e.g.. has grown 90% of its suppliers with such
venture capital.
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Japanese had a very clear vision of developing products for the global
market from the very beginning. They were quick in identifying the
disadvantages of some of the important products manufactured
globally. They made fast improvements on those products and offered to
customers at the most affordable price. Electronics and Automobiles are
live examples.
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The customer to most of the Japanese, is a human face with likes &
dislikes and not a faceless, formless impersonal market. Customers,
whether their employees, their suppliers or ultimate consumers are of
constant concern to the Japanese.
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What are there tastes? ow can we innovate to satisfy them better? ow
can we assure that our product is going to give trouble free service far
beyond the warranty period? ow can we be responsive to the customer in
the event of a breakdown?
|rom design & production to packaging & delivery the Japanese pay lot of
attention to details for customer satisfaction.
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