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NATIONAL INSTITUTE OF FASHION TECHNOLOGY, CHENNAI

DEPARTMENT OF FASHION MANAGEMENT STUDIES

Customer satisfaction in NIFT canteen- Chennai

Dear all,

We are the students of Master of Fashion Management in NIFT, Chennai. This is a survey for
analysing the customer satisfaction in NIFT canteen. It is being done as a part of course curriculum
(Marketing Research & SPSS) of NIFT. Kindly participate in the survey and help us to complete this
survey.

1. How often do you eat in canteen?

[ ] 1-3 days a week [ ] 3-5 days a week [ ] All days [ ] Not at all

2. Are you comfortable with the time slot of canteen?

[ ] Yes [ ] No

Suggest the suitable time slot ___________________________________________________

3. Are you satisfied with menu provided in the canteen?

[ ] Yes [ ] No

4. Is the canteen maintained cleanly?

[ ] Yes [ ] No

5. Do you prefer Non-Veg to be included in normal menu?

[ ] Yes [ ] No

6. Are you satisfied with special meals provided on Wednesday?

[ ] Yes [ ] No

7. What is your opinion about canteen ambience?

[ ] Poor [ ] Fair [ ] Good [ ] Excellent

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8. Please rate the following parameters when canteen is considered?

(5- Strongly Agree, 4- Agree, 3- Agree or Disagree, 2- Disagree, 1- Strongly Disagree)

Price 5 4 3 2 1

Quality of food 5 4 3 2 1

Cleanliness 5 4 3 2 1

Variety 5 4 3 2 1

Service 5 4 3 2 1

9. Do you use suggestion box regularly?

[ ] Yes [ ] No

If yes, are the complaints rectified?

[ ] Yes [ ] No

10. Give your suggestions for improvement of canteen?

__________________________________________________________________________

___________________________________________________________________________

Personal Details:

11. Name (Optional): ___________________________________

12. Gender: [ ] Male [ ] Female

13. Department: _________________________________

14. Day scholar (or) Hosteller: ________________________

Thank you for participating with us in this survey.

Have a nice day…..!

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