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Questionnaire
We believe that your comments and recommendations will guide us for a better
service. Thank you for giving the time to answer this questionnaire. Please
remember to fill in your name and contact information.
Q1. How would you describe your views about Customer Service Representatives?
(1:Not satisfied/2:Satisfied/3:Very satisfied)
Flawless/correct operations :
Q2. How would you describe your views about Integrated Voice Reply (IVR) system?
(1:Not satisfied/2:Satisfied/3:Very satisfied)
Understandable menu :
Please Give Suggestion For Any Improvement in Bank By Phone, Within the
Box :-
RBS- Internet Banking
Q3. How would you describe your views about Internet Banking services?
(1:Not satisfied/2:Satisfied/3:Very satisfied)
Ease of use/navigation :
Variety of transactions :
Visual design :
Please Give Suggestion For Any Improvement in Internet banking, Within the Box :-
RBS - ATM Banking
Q4. How would you describe your views about ATM Banking services?
(1:Not satisfied/2:Satisfied/3:Very satisfied)
Continuous service :
Variety of transactions :
Please Give Suggestion For Any Improvement in Internet banking, Within the Box :-