A Project Report on

“CUSTOMER RELATIONSHIP MANAGEMENT IN HOTEL INDUSTRY”

SIDVIN SCHOOL OF BUSINESS & INSTITUTE OF TECHNOLOGY

BANGALORE

Under the guidance and supervision of:

Project Guide:

Mr.P.S Srinivas
[Faculty]

Submitted in partial fulfillment of the requirement of the second semester of the Post
Graduate Program in Business Administration of the SIDVIN School of Business and
Institute of Technology, Bangalore.

Submitted By
NISAR.C.H

MAY 2005

SIDVIN SCHOOL OF BUSINESS & INSTITUTE OF TECHNOLOGY

BANGALORE
 BONAFIDE CERTIFICATE

SIDVIN SCHOOL OF BUSINESS & INSTITUTE OF TECHNOLOGY

BANGALORE

This project is certified that it is based on an original project study conducted by

NISAR.C.H

And this has not formed a basis for the award of any degree or diploma by any university.

Project Title:

“CUSTOMER RELATIONSHIP MANAGEMENT IN HOTEL INDUSTRY”

Under the guidance of:

Mr.P.S Srinivas Prof. K.Ashok Anand

Faculty Director

Date :

Place: