2011 | CTIEMT, Jalandhar.

Project Report | Abhimanyu Rana and Karan Sharma

ROLE OF MIS IN BSNL

BSNL
TELECOMMUNICATIONS
 ROLE OF MIS IN BSNL TELECOMMUNICATIONS 2011

ACKNOWLEDGEMENT

We wish to express my great gratitude and sincere thanks to the Honorable

‘‘DIRECTOR of CTIEMT’’ for his encouragement and all the facilities that he
provided for this project work.

We extend our hearty thanks to Mr.Sangram Singh, who guides us to the

successful completion of the project based on “Management Information
Systems” (MIS).

We cannot forget to offer our sincere thanks to our classmates

who helped us to carry out this project work successfully and support, which
we received from them time to time.

Abhimanyu Rana
81406113002
Karan Sharma
81406113016

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 ROLE OF MIS IN BSNL TELECOMMUNICATIONS 2011

INDEX

S.no Topics Page No. Remarks

1. Management Information System 4

2. Roll and Importance of MIS 5

3. Brief Description about BSNL 6

4. Decision Support Systems (DSS) 7

5. Executive Information Systems

6. Expert Systems

7. Informational Support of
Management

8. MIS support to Management

9. The Role of MIS

10. The Evolving Systems Function

11. Conclusion

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 ROLE OF MIS IN BSNL TELECOMMUNICATIONS 2011

Management Information System

The Management Information System is one of the five major
computer based Information system. Its purpose is to meet
the general information needs of all the managers in the firm
or in some organizational subunit of the firm. It provides
information to the users in the form of reports and outputs.
MIS reflects an attitude by the executives that they want to
make the computer available to all the firm’s problem
solvers.
A management information system is
 An integrated user-machine system
 for providing information
 To support the operations, management, analysis, and
decision making functions
 In an organization
The system utilizes
 Computer hardware and software
 Manual procedures
 Models for analysis, planning, control, and decision
making
 A database

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 ROLE OF MIS IN BSNL TELECOMMUNICATIONS 2011

ROLE & IMPORTANCE OF MIS

Role, characteristic and goal of an efficient MIS in an
organization are…..
1. Information primarily geared to assist managerial
decisional process and control.
2. Information communication based on relevancy with
respect to diverse needs of management at different
levels.
3. Timeliness of information.
4. Flexibility in information system to incorporate future
requirements of management on need basis.
The need for computerized MIS assumes significance due to
following factors:
1. In its absence, an organization fails to meet its
commitment persistently.
2. Manual information systems are difficult to be
maintained and results in tedious paper work, non-
productive overtime costs, and backlogs in information
flows.
3. Major advantage is improvement in management
process with decisions based on facts rather than
subjective approach.

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 ROLE OF MIS IN BSNL TELECOMMUNICATIONS 2011

Brief Description about BSNL

Bharat Sanchar Nigam Ltd. formed in October, 2000, is

World's 7th largest Telecommunications Company
providing comprehensive range of telecom services in
India: Wire line, CDMA mobile, GSM Mobile, Internet,
Broadband, Carrier service, MPLS-VPN, VSAT, VoIP services,
IN Services etc. Presently it is one of the largest & leading
public sector unit in India.

Today, it has about 46 million line basic telephone capacity,

8 million WLL capacity, 52 Million GSM Capacity, more than
38302 fixed exchanges, 46565 BTS, 3895 Node B ( 3G BTS),
287 Satellite Stations, 614755 Rkm of OFC Cable, 50430
Rkm of Microwave Network connecting 602 Districts, 7330
cities/towns and 5.6 Lakhs villages.

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 ROLE OF MIS IN BSNL TELECOMMUNICATIONS 2011

Decision Support System

Support decision making process (unstructured & semi-

structured decisions); facilitate a dialogue between user and
system; the DB is generally an extract of the main DB
 Developed by user and MIS
 Use application packages (123, etc)
 Generally very flexible (can be modified)
 Support the decision making process
 Project future states of the "world"
 Have analytical capabilities
 Use internal & external data
 Graphics capabilities

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 ROLE OF MIS IN BSNL TELECOMMUNICATIONS 2011

Executive Information Systems

Provide support for top executives and their aids.

Unstructured and semi-structured decision making.
 Provide easy access to key information pertaining to
the company and environment
 User "seductive" interfaces; Users' time is a
premium
 Provide access to internal & external DB's
 What if capabilities abound
 Tailor able systems; cognitive styles

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 ROLE OF MIS IN BSNL TELECOMMUNICATIONS 2011

Expert Systems

 Knowledge based about a specific domain

 Use heuristic in the process
 New systems use neural nets
 Expert systems are knowledge based systems that
imitate a reasoning process (heuristic) to suggest a
solution within a specific domain

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 ROLE OF MIS IN BSNL TELECOMMUNICATIONS 2011

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 ROLE OF MIS IN BSNL TELECOMMUNICATIONS 2011

Informational Support of Management

 Planning: Setting measurable objectives for a period of

time
 Control: Comparing actual to planned performance
objectives and taking action in response to deviations
and making adjustments to the plan

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 ROLE OF MIS IN BSNL TELECOMMUNICATIONS 2011

Functional Departmentation

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 ROLE OF MIS IN BSNL TELECOMMUNICATIONS 2011

Elements of Information Support

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 ROLE OF MIS IN BSNL TELECOMMUNICATIONS 2011

Management-Oriented MIS Components

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 ROLE OF MIS IN BSNL TELECOMMUNICATIONS 2011

The Role of MIS

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 ROLE OF MIS IN BSNL TELECOMMUNICATIONS 2011

 From efficient data processing shops

 to understanding the goals and objectives of an
Organization
 to participating directly in the decision making and
strategy formulation
 Knowledge Users: Users take on increased
responsibility. Identify applications, and conduct
systems analysis and design.
 Better Applications: More specific, user friendly,
functional, lower price, readily available, and self
training. Results: less need for programmers IS
head count and budget decrease as a result.
 Outsourcing: Other, external organizations taking
over the management and control of the data
centers. Results:
▪ cost reductions
▪ headcount reductions
▪ Budget reductions.


 Understand the business: products, markets &

customers
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 ROLE OF MIS IN BSNL TELECOMMUNICATIONS 2011

 Establish credibility of the systems department:

responsiveness to needs and requests
 Increase the technological maturity of the
organization: "Make it easier to take advantage of
computer and telecommunications applications,”
Spend money, keep up with technology and
applications

Role of MIS

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 ROLE OF MIS IN BSNL TELECOMMUNICATIONS 2011

The Evolving Systems Function

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 ROLE OF MIS IN BSNL TELECOMMUNICATIONS 2011

1)A Panel Discussion

▪ The user has/will the IS power
▪ The Guild system
▪ An infrastructure for both central and de-
central control
▪ Usability, and satisfaction
▪ Leadership and direction
▪ guidance and coordination

2)Managing Risks
▪ IS projects are becoming more complex,
widespread, and Expensive
▪ IS personnel are beings distributed- central
systems, division systems and functional
systems.
▪ Thus, top management must assume
responsibility
▪ They are more conservative, cautious, less
knowledgeable

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 ROLE OF MIS IN BSNL TELECOMMUNICATIONS 2011

3) Building Relationships
▪ Because of costs- build external relationships
with vendors, consultants, academics
▪ Because of complexity- build internal
relationships with senior management
▪ Because of competition- build relationships
with users- usability and satisfaction

Conclusion

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 ROLE OF MIS IN BSNL TELECOMMUNICATIONS 2011

Telecom management systems support many tasks

performed by telecom service providers. They can
improve work efficiency and help achieve quick
provision of low-cost services to customers.
Considering that telecom management systems are in
effect large-scale distributed information-processing
systems, Hitachi aims to make a significant
contribution to their development based on many years
of developing information systems and extensive
technical know-how.

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