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Ê Ê 

Hindustan Unilever Limited (HUL) is India's largest Fast Moving Consumer

Goods Company, touching the lives of two out of three Indians with over 20
distinct categories in Home & Personal Care Products and Foods & Beverages.
The company¶s Turnover is Rs. 20, 239 crores (for the 15 month period ± January
1, 2008 to March 31, 2009).

Hindustan unilever limited is a subsidiary of Unilever, one of the world¶s leading

suppliers of fast moving consumer goods with strong local roots in more than 100
countries across the globe with annual sales of ¼40.5 billion in 2008. Unilever has
about 52% shareholding in HUL. Hindustan Unilever was recently rated among the
top four companies globally in the list of ³Global Top Companies for Leaders´ by
a study sponsored by Hewitt Associates, in partnership with Fortune magazine and
the RBL Group. The company was ranked number one in the Asia-Pacific region
and in India.

The mission that inspires HUL's more than 15,000 employees, including over
1,400 managers, is to ³add vitality to life". The company meets everyday needs for
nutrition, hygiene, and personal care, with brands that help people feel good, look
good and get more out of life. It is a mission HUL shares with its parent company,
Unilever, which holds about 52 % of the equity.


HUL¶s heritage dates back to 1888, when the first Unilever product, Sunlight, was
introduced in India. Local manufacturing began in the 1930s with the
establishment of subsidiary companies. They merged in 1956 to form Hindustan
Lever Limited (The company was renamed Hindustan Unilever Limited on June
25, 2007). The company created history when it offered equity to Indian
shareholders, becoming the first foreign subsidiary company to do so. Today, the
company has more than three lakh resident shareholders.

HUL¶s brands -- like Lifebuoy, Lux, Surf Excel, Rin, Wheel, Fair & Lovely,
Sunsilk, Clinic, Close-up, Pepsodent, Lakme, Brooke Bond, Kissan, Knorr,
Annapurna, Kwality-Walls - are household names across the country and span
many categories - soaps, detergents, personal products, tea, coffee, branded staples,
ice cream and culinary products. They are manufactured in over 35 factories,
several of them in backward areas of the country. The operations involve over
2,000 suppliers and associates. HUL's distribution network covers 6.3 million retail
outlets including direct reach to over 1 million.

HUL has traditionally been a company, which incorporates latest technology in all
its operations. The Hindustan Lever Research Centre (now Hindustan Unilever
Research Centre) was set up in 1958

ing ell

HUL believes that an organisation¶s worth is also in the service it renders to the
community. HUL focuses on hygiene, nutrition, enhancement of livelihoods,
reduction of greenhouse gases and water footprint.It is also involved in education
and rehabilitation of special or underprivileged children, care for the destitute and
HIV-positive, and rural development. HUL has also responded in case of national
calamities / adversities and contributes through various welfare measures, most
recent being the relief and rehabilitation of the people affected by the Tsunami
disaster, in India.

HUL¶s Project Shakti is a rural initiative that targets small villages populated by
less than 5000 individuals. Through Shakti, HUL is creating micro-enterprise
opportunities for rural women, thereby improving their livelihood and the standard
of living in rural communities. Shakti also provides health and hygiene education
through the Shakti Vani programme.The program now covers 15 states in India
and has over 45,000 women entrepreneurs in its fold, reaching out to 100,000
villages and directly reaching to over three million rural consumers.

HUL also runs a rural health programme, Lifebuoy Swasthya Chetana. The
programme endeavours to induce adoption of hygienic practices among rural
Indians and aims to bring down the incidence of diarrhoea. It has already touched
120 million people in approximately 50, 676 villages across India.

If Hindustan Unilever straddles the Indian corporate world, it is because of being
single-minded in identifying itself with Indian aspirations and needs in every walk
of life.

Public company BSE: 500696

Ên tr  Fast Moving Consumer Goods FMCG)

n e  1933

Hea arter Mumbai, India

e  e le Harish Manwani (Chairman), Nitin Paranjpe (CEO and

Managing Director)

r t Home & Personal Care, Food & Beverages

evene 17,873.44 crore (US$3.97 billion) (2009-2010) [1]

etine  2,202.03 crore (US$488.85 million)

 l ee Over 65,000 direct & indirect employees

Unilever Plc (52%)

ite www.hul.co.in

Hitr H
In the summer of 1888, visitors to the Kolkata harbour noticed crates full of

Sunlight soap bars, embossed with the words "Made in

England by Lever Brothers". With it, began an era of marketing branded Fast
Moving Consumer Goods (FMCG).

Soon after followed Lifebuoy in 1895 and other famous brands like Pears, Lux and
Vim. Vanaspati was launched in 1918 and the famous Dalda brand came to the
market in 1937.

In 1931, Unilever set up its first Indian subsidiary, Hindustan Vanaspati

Manufacturing Company, followed by Lever Brothers India Limited (1933) and
United Traders Limited (1935). These three companies merged to form HUL in
November 1956; HUL offered 10% of its equity to the Indian public, being the first
among the foreign subsidiaries to do so. Unilever now holds 52.10% equity in the
company. The rest of the shareholding is distributed among about 360,675
individual shareholders and financial institutions.

The erstwhile Brooke Bond's presence in India dates back to 1900. By 1903, the
company had launched Red Label tea in the country. In 1912, Brooke Bond & Co.
India Limited was formed. Brooke Bond joined the Unilever fold in 1984 through
an international acquisition. The erstwhile Lipton's links with India were forged in
1898. Unilever acquired Lipton in 1972 and in 1977 Lipton Tea (India) Limited
was incorporated.

n Ên ia)iite had been present in India since 1947. It joined the
Unilever fold through an international acquisition of Chesebrough Pond's USA in

Since the very early years, HUL has vigorously responded to the stimulus of
economic growth. The growth process has been accompanied by judicious
diversification, always in line with Indian opinions and aspirations. The

liberalisation of the Indian economy, started in 1991, clearly marked an inflexion

in HUL's and the Group's growth curve. Removal of the regulatory framework

allowed the company to explore every single product and opportunity segment,
without any constraints on production capacity.

Simultaneously, deregulation permitted alliances, acquisitions and mergers. In one

of the most visible and talked about events of India's corporate history, the
erstwhile Tata Oil Mills Company (TOMCO) merged with HUL, effective from
April 1, 1993. In 1996, HUL and yet another Tata company, Lakme Limited,
formed a 50:50 joint venture, Lakme Unilever Limited, to market Lakme's market-
leading cosmetics and other appropriate products of both the companies.
Subsequently in 1998, Lakme Limited sold its brands to HUL and divested its 50%
stake in the joint venture to the company.

HUL formed a 50-50 joint venture with the US-based Kimberly Clark Corporation
in 1994, Kimberly-Clark Lever Ltd, which markets Huggies Diapers and Kotex
Sanitary Pads. HUL has also set up a subsidiary in Nepal, Unilever Nepal Limited
(UNL), and its factory represents the largest manufacturing investment in the
Himalayan kingdom. The UNL factory manufactures HUL's products like Soaps,
Detergents and Personal Products both for the domestic market and exports to

The 1990s also witnessed a string of crucial mergers, acquisitions and alliances on
the Foods and Beverages front. In 1992, the erstwhile Brooke Bond acquired
Kothari General Foods, with significant interests in Instant Coffee. In 1993, it
acquired the Kissan business from the UB Group and the Dollops Ice-cream
business from Cadbury India.

As a measure of backward integration, Tea Estates and Doom Dooma, two

plantation companies of Unilever, were merged with Brooke Bond. Then in 1994,
Brooke Bond India and Lipton India merged to form Brooke Bond Lipton India
Limited (BBLIL), enabling greater focus and ensuring synergy in the traditional
Beverages business. 1994 witnessed BBLIL launching the Wall's range of Frozen
Desserts. By the end of the year, the company entered into a strategic alliance with
the Kwality Ice-cream Group families and in 1995 the Milk-food 100% Ice-cream
marketing and distribution rights too were acquired.

Finally, BBLIL merged with HUL, with effect from January 1, 1996. The internal
restructuring culminated in the merger of Pond's (India) Limited (PIL) with HUL
in 1998. The two companies had significant overlaps in Personal Products,
Speciality Chemicals and Exports businesses, besides a common distribution
system since 1993 for Personal Products. The two also had a common management
pool and a technology base. The amalgamation was done to ensure for the Group,

benefits from scale economies both in domestic and export markets and enable it
to fund investments required for aggressively building new categories.

In January 2000, in a historic step, the government decided to award 74 per cent
equity in Modern Foods to HUL, thereby beginning the divestment of government
equity in public sector undertakings (PSU) to private sector partners. HUL's entry
into Bread is a strategic extension of the company's wheat business. In 2002, HUL
acquired the government's remaining stake in Modern Foods.

In 2003, HUL acquired the Cooked Shrimp and Pasteurised Crabmeat business of
the Amalgam Group of Companies, a leader in value added Marine Products

HUL launched a slew of new business initiatives in the early part of 2000¶s.
Project Shakti was started in 2001. It is a rural initiative that targets small villages
populated by less than 5000 individuals. It is a unique win-win initiative that
catalyses rural affluence even as it benefits business. Currently, there are over
45,000 Shakti entrepreneurs covering over 100,000 villages across 15 states and
reaching to over 3 million homes.

In 2002 In 2002, HUL made its foray into Ayurvedic health & beauty centre
category with the Ayush product range and Ayush Therapy Centr es. Hindustan
Unilever Network, Direct to home business was launched in 2003 and this was
followed by the launch of µPure-it¶ water purifier in 2004.

In 2007, the Company name was formally changed to Hindustan Unilever Limited
after receiving the approval of share holders during the 74th AGM on 18 May
2007. Brooke Bond and Surf Excel breached the the Rs 1,000 crore sales mark the
same year followed by Wheel which crossed the Rs.2,000 crore sales milestone in

On 17th October 2008, HUL completed 75 years of corporate existence in India

Hindustan Unilever Limited is the Indian arm of the Anglo-Dutch company ±
Unilever. Both Unilever and HUL have established themselves well in the Fast
Moving Consumer Goods (FMCG) category. In India, the company offers many
households brands like, Dove, Lifebuoy, Lipton, Lux, Pepsodent, Ponds, Rexona,
Sunsilk, Surf, Vaseline etc. Some of its efforts were also rewarded when four of
HUL brands found place in the µTop 10 brands¶ list for the year 2008 published in
The Economic Times.

Unilever was a result of the merger between the Dutch margarine company,
Margarine Unie, and the British soap-maker, Lever Brothers, way back in 1930.
For 70 years, Unilever was the undisputed market leader but now faces tough
competition from Proctor & Gamble and Colgate-Palmolive.

HUL is also known for its strong distribution network in India. In order to further
strengthen its distribution in the rural areas and to empower the local women, HUL
launched a Project Shakti in 2000 in a district in Andhra Pradesh. The idea behind
this project was to create women entrepreneurs and provide them with micro-credit
and training in enterprise management, which would enable them to create self-
help groups and become direct-to-home distributors of HUL products. Today
Project Shakti is present across 80,000 villages in 15 states and is helping many
underprivileged women earn their livelihood.

As the per-capita income of India is increasing along with the Indian population.
So, the future for the FMCG Companies is bright. To analysis the past performance
& the future demand of HUL, FMCG products we have considered following

‘ We have a listed the different FMCG product lines of HUL.

‘ We have done competitor¶s analysis in which the market share of top

FMCG companies are analysed & the market share of HUL¶S different
categories product are analysed with comparison to its competitors.

‘ Then performance analysis is made by taking 10 year financial data from
1998-2007. The profit & sales growth is analysed We have done SWOT
analysis to know the threat & opportunities of HUL in present market.

‘ The future opportunities for FMCG products are taken into consideration by
analyzing the increased per capita income & increased disposable income to
forecast the future demand of HUL.


Ê !
‘ The main objective of this project is to find, what are the steps Hindustan
Unilever Ltd. is adapting to be market leader and to differentiate itself from its

‘ What is the steps company is utilizing to find current trend in the market.

‘ To study various brands of HUL

‘ To study the competitive brands in the market of ,home care products,.food

brands,personal care products

‘ To find the market share of the HUL brands and its competitive brands.

‘ To determine the key areas of strength and weakness for HUL brands To
develop a promotion plan for brand communication of the HUL

‘ To study various marketing strategies of huL


There is large no. of FMCG companies in the market, to find the defining
strategies used, the methodology used is interview and survey method.

atalletin"eth $
For this research study, primary data as well as secondary data was collected

Primary Data has been collected through personal contact. For this purpose both
questionnaireand one-on-one interview was considered with the consumers, shop
owners and distributors & suppliers of the company.

Secondary data has collected from magazines, newspaper, company literature and

ataanal i$

Analyzing codes to each question were awarded. thereafter which aws written and
than analysed

"Ê Ê # 

Major competitors

1. Dabur

2. Jhandu

3. Johnson &Johnson

4. Cavin Care

5.Procter & Gamble 6. Britannia

7. ITC

8. Gillette

"H#! H"

Following steps where taken in to consideration, to identify the research problem-

c Ênralinvetigatin
š Visit to the shop owners, talked to the distributors and to the consumers in the
locality and surrounding areas.

% &ternalan Ênternalnal i

š Understanding customer problem

š Understanding the market structure

'  itatinalnal i

š Tastes & preferences

š Needs & income

š Major Competitors



Procter & Gamble

Cavin Care


Johnson & Johnson, etc

A Compressive study of Secondary and Primary data (Informal Interviews) was

collected through specific questionnaires for people and shop-owners &

"Ê #H Ê(

For my survey I used Cluster Sampling technique. I selected a sample of 100

people around the area and interviewed them according to the questionnaire. In the
survey I tried to find out their preferences & tastes, their purchasing habit, are they
brand loyal or they consider their friends advice or some reference group

duringpurchasing. I also tried to find out that are they satisfied with the quality or
present stature of product, did they want any change in the existing product.

I also interviewed some of the shop owner and distributors and try to find out what
the company is doing to sustain their customer and what new changes they are
bringing in their product to gain competitive advantage from other competitors

 HÊ " 
Research instruments, for the purpose of primary data collection were
Questionnaires. The Questionnaires were designed in two sets, one is for customers
and another is for shop-owners and distributors.

š The first set is to find out about the needs and preferences of the customers and
what they want from in the product and also the level of knowledge about different
products in the market.

š Second set is all about what are the steps company are taking to get about the
information about he changing preferences in the taste and needs of the customers
and what company is doing to sustain their market position as well as to tap new

 ! Ê 
For the analysis of data collected through survey work, a series of steps were
followed which are given in a chronological order

šEach question of the questionnaire was assigned codes (coding)

šEach questionnaire was punched into ms-excel sheet thus forming a data base

šFurther the data was analyzed by using diagrams, graphs, charts etc.

šThe graphic rating scale and ranking method was used to measure the response
and attitude of the customer.

Finally, an effort was made to extract meaningful information from analyzed data,
which acted as a base for the recommendations

Ê"ÊÊ H !

In attempt to make this project authentic and reliable, every possible aspect of the
topic was kept in mind. Nevertheless, despite of fact constraints were at play
during the formulation of this project.

The main limitations are as follows:

‘ Due to limitation of time only few people were selected for the study. So the
sample of consumers was not enough to generalize the findings of the study.

‘ The main source of data for the study was primary data with the help of
self- administered questionnaires. Hence, the chances of unbiased
information are less.

‘ People were hesitant to disclose the true facts.

‘ The chance of biased response can¶t be eliminated though all necessary

steps were taken to avoid the same.

iinHin tannileverliite 
Unilever products touch the lives of over 2 billion people every day ± whether
that's through feeling great because they've got shiny hair and a brilliant smile,
keeping their homes fresh and clean, or by enjoying a great cup of tea, satisfying
meal or healthy snack.

lear iretin

The four pillars of our vision set out the long term direction for the company ±
where we want to go and how we are going to get there:

š We work to create a better future every day

š We help people feel good, look good and get more out of life with brands and
services that are good for them and good for others.

š We will inspire people to take small everyday actions that can add up to a big
difference for the world.

š We will develop new ways of doing business that will allow us to double the size
of our company while reducing our environmental impact. We've always believed
in the power of our brands to improve the quality of people¶s lives and in doing the
right thing. As our business grows, so do our responsibilities. We recognise that
global challenges such as climate change concern us all. Considering the wider
impact of our actions is embedded in our values and is a fundamental part of who
we are.

r e) rini lehl

Our corporate purpose states that to succeed requires "the highest standards of
corporate behaviour towards everyone we work with, the communities we touch,
and the environment on which we have an impact."
l a  rking ithintegrit 
Conducting our operations with integrity and with respect for the many people,
organisations and environments our business touches has always been at the heart
of our corporate responsibility.

itivei at
We aim to make a positive impact in many ways: through our brands, our
commercial operations and relationships, through voluntary contributions, and
through the various other ways in which we engage with society.

We're also committed to continuously improving the way we manage our
environmental impacts and are working towards our longer-term goal of
developing a sustainable business.

ettingtra iratin
Our corporate purpose sets out our aspirations in running our business. It's
underpinned by our code of business Principles which describes the operational
standards that everyone at Unilever follows, wherever they are in the world. The
code also supports our approach to governance and corporate responsibility.

rking ithther
We want to work with suppliers who have values similar to our own and work to
the same standards we do. Our Business partner code, aligned to our own Code of
business principles, comprises ten principles covering business integrity and
responsibilities relating to employees, consumers and the environment.

"Ê # #!HÊ    Ê

c)H*  #H #!$

After having fought a bitter price battle for market share with its rivals, Hindustan
Unilever Ltd (HUL), Indian subsidiary of the Anglo- Dutch consumer goods
company Unilever Plc, is now working on a new growth strategy for its laundry

³Price cut or hike is not a long-term growth strategy. Pricing, in fact, is now
passe,´ insists Sudhanshu Vats, category head, home care. ³Our strategy for
growth, now is focused on product innovation, new consumer and retail trends and
aggressive marketing and promotions,´ he said. 

This comes even as Unilever is scouting for a potential buyer for its laundry
business in the US.

HUL says it is quite upbeat about the segment and says the laundry segment is one
of its ³key growth areas. ³We have done key innovations across the product
portfolio and it is working for us,´ says Vats. ³We successfully migrated from Rin
Supreme to Surf Excel and Wheel Smart Srimati²which was rolled out in 2006²
is also on the right track.´

HUL¶s market share in the laundry segment grew to around 37.8% in the quarter
ended June from 35.5% in the same period last year, according the market research
firm ACNielsen. However, this time, the increase was not at the expense of price
war with its multinational rival Procter & Gamble Co. P&G also gained 0.5
percentage points, up to a 7.6% share. Nirma Ltd, the Ahmedabad- based
manufacturer, however, saw its market share dip by 1.7% percentage points to

Wheel, a value brand that, according to Vats contributes around 50% of HUL¶s
laundry segment revenues, increased its market share by 2 percentage points in the
same period, with a total share of about 18%.

According to ACNielsen, the laundry industry in India was worth Rs7,908 crore in
2006 and rose 8.4% over 2005. HUL doesn¶t report its laundry revenues separately
but puts them under the soaps and detergent category.

In 2006, HUL¶s soaps and detergents segment contributed around Rs5,596 crore to
the company¶s total sales of Rs12,103 crore. ³Laundry has been an attractive
segment in the past and is likely to keep growing in the near future. The recent
price war between companies led to erosion in their profitability but now, the
industry is stabilizing,´ says Unmesh Sharma, an analyst at Macquarie Securities

According to Vats, the laundry business is witnessing a surge in demand from

cities and HUL is focusing on Tier I and II cities to tap that demand.

%)  Ê ÊÊ! #!

We have a long-standing set of values and principles that guides our behaviour.
These values underpin our approach to sustainability.
We have always been a business driven by a strong set of values. Today those
values are as important as ever. We now know that the well-being of society and
the environment is critical to our ability to grow.

Our Sustainability strategy

Unilever¶s vision is to double the size of its business while reducing the overall
impact on environment. This new vision recognises that the world is changing,
populations are growing and the rise in incomes is fuelling a growth in the demand
for consumer products. Products like ours rely on an increasingly constrained set of
natural resources, whether it is fuel, water, or other raw materials.
In Hindustan Unilever Limited (HUL), the principle of Corporate Responsibility
(CR) is an integral part of our commitment to all our stakeholders ± consumers,
customers, employees, the environment and the society that we operate in.

Today, India is battling multiple issues like water scarcity, poverty, and problems
arising out of low awareness of health, hygiene, and nutrition. If these issues are
not addressed soon, they will create insurmountable barriers to business growth.
We believe that helping society prosper and ensuring a sustainable future for the
planet goes hand in hand with our goal of ensuring growth that is competitive,
profitable, and sustainable for our organisation.

Our contributions have to be substantial and sustainable, which is why we are not
just banking on our philanthropic programmes, but are transforming our core
business practices as well. Even the seemingly small innovations in our brands and

business processes can lead to a big difference in society as we touch the lives of
two out of every three Indians.*

For example, if one household uses Surf Excel detergent, it can conserve two
buckets of water per wash. A million Indian households using Surf Excel can save
enough water for meeting the basic hygiene needs of many Indians. Thus, small
individual actions multiplied with our large consumer base will make a big
difference in combating the issues society faces.

We will further demonstrate that successful business strategies are driven by

responsible business practices. The key to this approach is developing a CR
framework which integrates the social, economic, and environmental agenda with
our business priorities ± growing markets, maintaining the competitive edge,
enjoying goodwill in the communities we operate in, and building trust and an
exceptional reputation. Hence, in the future, the three cornerstones for CR
integration with business at HUL will be:

#r ingarketre ni

l $
We will address issues related to hygiene and nutrition through product
innovations and awareness. Gathering information about the concerns expressed by
consumers, communities, and stakeholders can help us identify opportunities for
innovation at the category, brand, and marketing plan level. We have a very strong
and trusted position in India and we can leverage this to our competitive
le ratieinr eratin$

To secure a thriving future, we need to establish sustainable sources for raw
materials. Being a company that is heavily dependent on water, agriculture, fuels
and petrochemicals, we must plan now for a future in which water could be scarce,
agriculture could be under pressure, and fuels will be expensive. Our consumers
add up to two-thirds of the Indian population, hence addressing sustainability
issues is a high priority.

il ingag re tatinthrghre ni
lelea erhi $

CR is one of the key components of reputation and trust. A good reputation can be
a major competitive advantage and can build employer brand and consumer

')ngaging ithrtakehl er

Listening to others and learning from our stakeholders informs our decision-
making, strengthens our relationships and helps us succeed as a business.

Stakeholder engagement for identifying issues that are material to us:

We appointed SustainAbility International to conduct stakeholder engagement on
our behalf. They analysed and assimilated the expectations of stakeholders
regarding issues that matter to them. These expectations were similar to the areas
identified by us, where HUL's contribution could create a significant impact.

Scoping the areas for intervention

While the issues are many, it is necessary to address them in a systematic manner
to make a real difference. Instead of spreading thin across all issues, we have
chosen to work on five areas to ensure a deep impact.

These areas have been arrived at using the output from our stakeholder
engagement process and areas which we are poised to address through our

Key messages from stakeholders


- µWe feel that some Indian companies can be leaders in their respective sectors.
HUL has the potential to be such a leader.¶

- µInvest for your markets ± don't do social work, it isn't your ballgame.¶

- µPlease make money out of it. When you make money out of it, things are going
to change.¶


We aim to have strong governance structures in place to manage our social and
environmental responsibilities carefully and thoughtfully.

Corporate Responsibility at HUL is led by the CEO and the Management

Committee (MC) of the company. The MC governs the sustainability strategy with
a view of key strategic approaches and seeks reports on impacts and efforts against
clear targets.

Each of the nine cells (in the daigram shown in Sustainability strategy section) is
owned by an MC member. For the execution of the strategy there is a team of 12
Sustainability Governing Council (SGC) members based on their respective

Sustainability Governing Council

The Sustainability Governing Council is responsible for:

‘ Recommending sustainability priorities for approval by the MC and monitoring its


‘ Recommending HUL's positions on critical issues for approval by MC

‘ Receiving stakeholder feedback

The role of the SGC is formalised, with a clear mandate and terms of reference
outlining its mission, purpose, membership, meeting schedule, and reporting

We shared our sustainability strategy with leading external experts from diverse
backgrounds. Below you can read their comments on our sustainability strategy.

View of leading external experts on HUL¶s sustainability strategy

µThe long-term strategy and roadmap provides a comprehensive approach towards
meeting future sustainability challenges, especially with respect to resources such
as water and energy.¶

- Shirish Sinha, Head Climate Change & Energy Programme, WWF

µWe are happy with the focus on linking the business processes with corporate
responsibility. Social impact has to be central to business processes, which is
brought about by HUL's strategy. Corporate responsibility via business strategies is
the way forward.¶

- Ibrahim H. Rehman, Director, Social Transformation Division, TERI

µThe tying up of your strategic threads is excellent. Ensure that you carry it
through action!¶

u)"Ê #!

As Competition Heats Up, India¶s Top Consumer-Products Company Woos

Affluent Shoppers With Global Brands Like Dove, While Cooking Up Its Foods

The middle-aged Briton strolling the aisles and checking out the products doesn¶t
attract much notice from other shoppers in Mumbai¶s Hypercity, the India
hypermarket chain. That¶s how Douglas Baillie likes it. Baillie, the managing
director of Hindustan Unilever, India¶s premier consumer-products company,
wants to see how his products are stocked, what consumers are buying, and how
shoppers are reacting to competitive brands. It¶s primary market research at its
most elemental, and it¶s best done incognito.

Hindustan Unilever has traditionally relied on small traders and mom-and-pop

corner stores to retail its products. But India¶s recent retail boom has created large
stores and malls, so the company wants to make sure it¶s in with the new
marketing crowd. Hence Baillie¶s Hypercity visits, and the calls he makes on the
headquarters of the big retail chains.

This is quite a change for Hindustan Unilever, whose executives used to have
emissaries make obeisance at Lever house in downtown Mumbai. ³I can¶t imagine
any head from Lever House ever visiting other company offices like this,´ says an
amazed Damodar Mall, chief executive of innovation and incubation at Pantaloon
Retail, India¶s largest retailer and a former manager at Hindustan Unilever.

ü)H #!

‘ Grow ahead of market by leading market development activites.

‘ leverage positive impact of growing Indian economy on consumer spending.
‘ Grow a profitable foods and top end business.
‘ Grow the bottom-line ahead of top line.
‘ Strong commitment to sustainable development.

 ! Ê 


‘ Hindustan Unilever Limited (HUL) is India's largest Fast Moving Consumer

Goods company, touching the lives of two out of three Indians with over 20
distinct categories in Home & Personal Care Products and Foods &

‘ Due to its long presence in India ± has deep penetration ± 20 consumer

product category, over 15,000 employees, including over 1,300 managers, is
to "add vitality to life."

‘ The company derives 44.3% of its revenues from soaps and detergents,
26.6% from personal care products, 10.5% from beverages, and the rest from
foods, ice creams, exports, and other products.

‘ Low cost of production due to economic of scale. That means higher profits
and / or more competitioners. Better market penetration.

‘ HUL is also one of the country's largest exporters; it has been recognised as
a Golden Super Star Trading House by the Government of India.


‘ Strong competitors and availability of substitute products

‘ Low export levels

‘ High price of some products

‘ High advertising cost


‘ Increasing per capita national income resulting in higher disposable income.

‘ Growing middle class and growing urban population.

‘ Increasing gifts cultures.

‘ Increasing departmental stores concept ± impulse @ at cash counters.

‘ Globalization.


‘ HUL's tea business has declined marginally, reason is that, cost pressure is
likely due to rising crude and freight costs.

‘ Tax and regulatory structure.

‘ Mimic of brands.

‘ Removal of import restrictions resulting in replacing of domestic brands.

‘ Temporary slowdown in economy can have an impact on FMCG in


  ! Ê 

‘ since the budget range is decontrolled, no political effects are envisaged.

‘ increasing per capita income resulting in higher Disposable income

‘ Growing middle class/urban population ± increase in Demand

‘ Low cost of production ± better penetration

‘ Per capita consumption expected to increase ± fashion

‘ Increasing gifts culture ± increase in demand

‘ Will have to reinforce technology to international levels Once India is a
³fully free´ economy

"Ê Ê # 

‘ heriielining"arket
Through the nineties, the FMCG markets grew at almost 15% per annum in value.
Suddenly, in 2000, FMCG market growth stalled and then declined for the next
four years. It is important to understand why this happened.

The rapid opening up of the economy resulted in many new avenues of expenditure
for the consumer¶s growing income.A sharp drop in interest rates from 18% to 8%
led to explosive demand for consumer durables like white goods, two-wheelers and
automobiles. After all, one could drive out of a car showroom in a Maruti 800 with
a down payment of only Rs. 2000. The home ownership market grew
exponentially as the average age of a home loan borrower dropped from 50 in 1999
to 30 in 2004. Mobile phone ownership and usage exploded due to its amazing
lifestyle and convenience benefits as well as lower prices. Entertainment, Leisure
and Travel sectors also boomed.

The lure of new avenues of expenditure in products and services led to consumers
restricting their expanse on FMCG. It is not that they bathed less often or brushed
their teeth less often or indeed washed their clothes less often. But they did
downtrade to lower priced substitutes from higher quality brands. For example, a
consumer buying six tablets of Lux in a month went to buying three of Lux and
three cheaper brands. Or a consumer buying Surf Excel for her clothes mixed it
with a cheaper powder. As a result of this shift in spending patterns, the FMCG
market declined in value in the last four years creating a major challenge for

‘ hene Hin tanever$

Focused on FMCG In 2000, 75% of our sales came from FMCG businesses. The
rest came from several non-FMCG businesses which were not profitable, and did
not offer prospects for long-term leadership. Besides, they were a drain on the core
FMCG business, both in terms of resource and focus.

They decided to disengage from all non-FMCG or commodity businesses. In all,

we have divested and discontinued 15 businesses including Animal Feeds,
Speciality Chemicals, Nickel Catalyst, Adhesives, Thermometers, Seeds,
Mushrooms etc. with sales of Rs.1,750 crores as in 1999.

Today they are a focused on FMCG company with our branded business
accounting for over 90% of sales, consisting of 35 brands across 20 categories.
These will be their main engines of growth, with higher levels of resource
concentration, be it technology, people talent or media spend.

‘ il ing

In Foods, there is enormous growth potential in leading the evolution of

consumers to branded and processed foods. Over the last few years they have
focused on putting in place the building blocks of a strong Foods business.
Historically their Foods business was fragmented and lacked scale. It was often
commoditized with low margins. They recognized that changing food habits would
require considerable investment, which the current business simply could not
afford. Therefore they divested the non-value added parts like Vanaspati. They
have consolidated theuir portfolio and improved the gross margins by over 13%
through product mix and cost reduction. They have also cleared the supply chain of
all old stock and geared up for fresh availability on shelf.Today, their Foods
business has a healthy gross margin and a supply chain driven by freshness. The
Foods business will now invest for growth through relevant innovation.

‘ "#tillerenr tential

As the largest FMCG player it was up to them to reverse the downtrading to

realize its true growth potential. They could achieve this by raising the bar and
becoming world class in what their brands offered and how they worked. Nothing
less would do.

Penetration levels in several of the categories and consumption levels in all of the
categories is low by any comparison.Across the world, they are seeing a strong
correlation between income levels and the size of FMCG markets.Over the next 10
years, per capita income in India is likely to touch China¶s current levels. At those
levels, the FMCG market will be over Rs.100,000 crores from a current value of
Rs.40,000 crores. This is an opportunity that they have to seize.

‘ rtli trngran 

Their main challenge was to reverse the downtrading in the categories and re-
establish the relevance of their brands in the mind of the consumer. In 2000, they
had 110 brands, many undifferentiated and lacking scale. They chose to focus on
35 power brands covering all consumer appeal and price segments. They are
already seeing the benefits. Six brands ± Brooke Bond, Lifebuoy, Lux, Fair &

Lovely, Rin and Wheel ± have emerged as mega brands in the last five years, each
with sales of more than Rs.500 crores.

‘ etterale
The first step was to ensure that they offer world class quality and real
differentiation backed by technology to give them the advantage over low priced
competition. They have invested over Rs.400 crores, or 5% of sales, in the last
three years to upgrade the brands. In several cases they reduced prices to make the
brands more affordable. Better quality and more affordable prices have increased
the value to the consumer. They have also launched several low unit size and price
packs for single use to make the brands more accessible to all income groups. For
example, they are the first to introduce a branded toothpaste in a tube at Rs.5 and a
branded quality shampoo in a bottle at Rs.5.

‘ iggerleinner*ive
Perhaps the most significant change has been to move the brands beyond merely
making functional claims to playing a bigger and deeper role in the lives of
consumers. They had to move from selling a soap or a detergent to something far
more important and central to the consumer¶s life. How often have we heard
someone say, ³A soap is a soap is a soap!´ Or indeed, ³All detergents clean clothes
as well´.

In the case ofLifebuoy, it was only when they associated it with the promise of
health and protection against disease that it claimed a larger space in the
consumer¶s mind. It moved from being a mere soap to a health essential. Today
Lifebuoy, their oldest brand, has grown at over 15% for the last three years.

Similarly, in the laundry market, Surf Excel went well beyond the benefit of µgreat
clean¶ by saving two buckets of water with every wash. Imagine the importance of
that benefit to consumers in cities, who often get running water for only a couple
of hours a day. Surf Excel is one of their fastest growing brands today.

Both Lifebuoy and Surf Excel have succeeded because they are relevant to two
key concerns of the Indian housewife: family health and the scarcity of water.

In addition to the growing consciousness of health, consumers today are looking

for ways to look good and feel good so that they can get much more out of life. In
short, consumers are seeking Vitality in their lives. Their portfolio of 35 power
brands is uniquely positioned to offer nutrition, hygiene and personal care benefits
and thereby deliver Vitality.
‘ ehnlg +thee ierentiatr
Their brands and sound understanding of the local consumer are supported by a
world class Research and Development capability. They have over 200 of the
brightest scientists and technologists based in India.

Their recent reorganization leverages the talent pool from across 16 global
technology centres, of which four are in India.In all, they have over 4,000 high
quality minds across Unilever working relentlessly to provide new benefits that
make a real difference to the consumers.

‘ inning ithter

Hindustan Lever has historically had a strong bond with its customers. They have
strengthened this and reinvented the way they manage their distribution channels
and their customers. The sales structure has been transformed to leverage scale and
build expertise in servicing Modern Trade and Rural Markets. They have also de-
layered their sales force to improve the response times and service levels.

Their customers are serviced on continuous replenishment. This is possible

because of IT connectivity across the extended supply chain of about 2,000
suppliers, 80 factories and 7,000 stockists. They have also combined backend
processes into a common Shared Service infrastructure, which supports the units
across the country. All these initiatives together have enhanced operational
efficiencies, improved the service to the customers and have brought us closer to
the marketplace.

‘ rrn$Ênvetinginrtre
In the pursuit of growth, they have also begun to nurture some acorns for the
future. These are both new businesses and new ways of engaging with consumers.

Their entry into Water Purifiers, through Pureit, shows great promise. Pureit
delivers 100% protection against all water-borne diseases. It provides water which
is as safe as boiled water, without needing electricity or continuous tap water
supply. At 17 paise per litre, it is extremely affordable for the common man. They
have launched it in Tamil Nadu and are fine-tuning all aspects of the business
system before a phased national launch.

In urban India, Hindustan Lever Network (HLN) is their direct selling initiative
selling a special range of products. It already reaches 1,400 towns with over 3 lakh
consultants. Besides reach, HLN enables direct interaction with consumers and
customises solutions for them to give them a complete brand experience.

‘ re le)rganiatin

They have restructured the company, integrating eight Profit Centres into two
Divisions ± Home and Personal Care (HPC) and Foods. The result is a simpler and
leaner organisation, less hierarchical with fewer levels and greater empowerment.
This has eliminated complexity and speeded up decision making. Today the
company is far more youthful in attitude and spirit. There is greater openness and

‘ heranratin$Ênvetentinthetre
To ensure that Hindustan Lever remains competitive in the long-term, they have
made significant investments in product quality, pricing and marketing. As
mentioned earlier, the investment in product quality alone has been in excess of Rs.
400 crores, or 5% of our sales.

In addition there has been the cost of defending their market position. Recently an
international competitor attacked their laundry business led by a price reduction of
as much as 50%. They acted with speed and determination leveraging all their past
experience in India and internationally. They have been able to fully protect their
market leadership and share, albeit sacrificing short-term profit. They made this
necessary trade-off as market share is the best means of sustaining future profit.
Over time, their stronger market positions will surely lead to greater long-term

Despite these significant investments to strengthen the long-term competitiveness

and the costs of defending the strong market position, they still remain one of the
most profitable companies in the country.

Ê* "Ê #
r t

Satisfaction suffices. But delight dazzles the average company will compete for
customer by conforming to her expectation consistently. But the winner will
surpass them by constantly exceeding her expectation, delivering to her door step
additional benefits which she would never have imagined possible. Hindustan
Unilever Ltd(HUL) offer such product. The wide variety products offered by the
company include:

The company¶s popular product¶s include:

,athinga $ Lux, Lifebuoy, Liril, Hamam, Breeze, Dove, Pears and Rexona

,an r ite$ Surf Excel, Rin and Wheel

, kinare$ Fair & Lovely, Pond¶s and Vaseline

,Hairare$ Sunsilk and Clinic

,ralare$ Pepsodent and Close up

,e rant$ Axe and Rexona

,lreti$ Lakme

, rve i$ Ayush

,ea: Brooke Bond and Lipton

,ee$ Bru

, $ Kissan, Annapurna and Knorr

,Êerea:kwality walls


Make no mistake. Second P of marketing is not another name for blindly lowering
prices and relying on this strategy alone to increase sales dramatically.

The strategy used by Hindustan Unilever Ltd(HUL) is for matching the value that
customer pays to buy the product with the expectation they have about what the
production is worth to them.

Hindustan Unilever Ltd(HUL) has launched various products which cater to all
customer segments. So every customer segment has different price expectation
from the product. Therefore maximizing the returns involves identifying right price
level for each segment, and then progressively moving through them.

h ialitri

³Place´ BRAND ISN¶T THE ONLY ANY MORE.Marketers and finance manager
need a new term to evaluate their business:

Distribution Equity. It takes much more time and effort to build, but once built,
distribution equity is much together to erode.

The fundamental axiom of Indian consumer market is this:

You can set up a state-of ±the-art manufacturing facility, hire the hottest strategies
on the block, swamp prime television with best Ads, but the end of it all, you
would be know of selling your products. The cardinal task before the Indian
market is managing is to shoe-horn its product on retail shelves. Buyers are paying
for distribution equity not brand equity and market shares.

Why does the company need distribution equity more anything in India? With
technology and competitive pressure slash in it is becoming increasing difficult for
marketers to retain a unique product differentiation for ling period. In a product
and price parity situation, the brand that sells more is the one that reaches the
highest number of customers.

India ± The operations involve over 2,000 suppliers and associates. HUL's
distribution network, comprising about 4,000 redistribution stockists, covering 6.3
million retail outlets reaching the entire urban population, and about 250 million
rural consumers.television has already primed and population for consumption, and
the marketer who can get to the to the consumer ahead of competition will give a
hard ± to ± overtake lead.

But getting their means managing wildly different terrains-climate, language,

value system, life style, transport and communication network. And your brand
equity isn¶t going to help when it comes to tackling these issues. Own distribution
network consist of clearing and forwarding (C&F) agents & distribution stockiest.
This network of distribution can either contact wholesalers and which in turn
retailers or the distributors can contact to the retailers directly. Once the stock
product reaches retailers, the prospective customers can have access to the product.
Hindustan Unilever Ltd(HUL) distributes the product in the manner stated above.

Hindustan Unilever Ltd(HUL) distribution network has expanded. Beside use of

improved logistics, Hindustan Unilever Ltd(HUL) is also attempting to improve
the distribution quality. To address the issue of product stability, it has installed
visi colors at several outlets. This helps in maintaining consumption in summer
when sales usually drops due to the fact that the heal effects product quality and
thereby off takes.

Looking at the low penetration of few products, a distribution expansion would

itself being incremental volume. The other reason is arch rival Procter & Gamble
Co. reaches more than a million retailers. This increase in distribution is going to
be accompanied by reduction in channel costs. Hindustan Unilever Ltd(HUL)
marketing costs, at 18% of total costs, is much higher than Procter & Gamble Co.
The company is looking to reduce this parity level. At Hindustan Unilever
Ltd(HUL), they believe that selling FMCG is it like selling soft drinks.


If an advertisement is to communicate effectively, the receiver must at least half

want it to, and be prepared too take step toward the sender. Effective advertising is
rarely hectoring or loudly explicit«. It often both attracts and generates arm
feelings. More often than not, a successful campaign has a stronger element of the
unexpected a quality that good advertising shares with much worthwhile literature.

To penetrate into the inner recesses of her memory, communication must first
ensure exposure, grab her attention evoke her comprehension, grab her acceptance
and then extract retention competing with thousands of other units of
communication trying to do the same.

Finding showed that the adults felt too conscious to be seen consuming a product
actually meant for children. The strategic response address the emotional appeal of
the band to the child within the adult.Naturally, that produced just the value
vacuum that Hindustan Unilever Ltd(HUL)was looking to fill.

Thereafter it was the job of the advertising to communicate customer the

wonderful feeling that he could experience by re-discoursing the careful, unself
conscious, pleasure ± seeking child within himself ± a graft these feeling onto the
Ad campaign like -hatkhlkharle .+-rea
vea .an  aagahehairre&el. have been sure shot winner with
the audience.

It has also launched Pureit, a home water purifier which supplies drinking water
without boiling/need of electricity , As well as outdoor and radio ads, ad agency
contract has created communication for cinemas and even ATM machines for the

All ICICI¶ s ATM a message flashes on the screen as soon as customer insert his
ATM card. Something familiar is planned for phone-book as well. In cinemas,
Hindustan Unilever(Ltd)has a message on-screen just before the lights are dimmed
to give them a chance to get their product There will also be after dinner sampling
in restaurants ± to begin with, 30 catteries in Mumbai have been selected. Ad
spend in 2000 was about 14% of sales and the management said that plans to
maintain as spend at this level in the current year also.

And since any discussion today would be incomplete without mention µe¶ word,
the management plans to tap this new channel of marketing. Beside the company
website (i.e. www.unilever.com), that the company has launched, it had also
entered into various marketing relationship with other portals, specially targeted
during festivals and events such as Valentines day, etc«.

It¶s a combination of spiffing up its key brand, researching and improving the
newer products that haven¶t taken off,supported with high ad ± spends that
Hindustan Unilever(Ltd) hopes will see it emerges stronger after the current
slowdown, as well as expand the market.


In the 1970s consumers were ready to pay ³more for more´, and luxury goods
flourished. In the 1980s, consumers began to demand ³more for same´, and the
discounting era grew strong. Today¶s consumer demanding ³more for less´, and
the winner will be that super value marketers«. Some of today¶s most successful
companies recognize those customers are more educated and able to recognize true
customer value«

Positioning is simply concentrating on an idea ± or ± even a word defines that

company in the mind of the consumer. It is more efficient to market one successful
concept to one large group of people than 50 product or service ideas to 50
separate group

Positioning is a must when customer attitude have changed and product have
strayed away from the consumer¶s long standing perception of them« Hindustan
Unilever(Ltd) is an anchor in sea of consumer products. As a variety of
competitive claims assails her senses, today customer uses complicated decision
making process to assess the alternative before making a purchase.

Since Hindustan Unilever(Ltd) is more clearly associated with a particular set of

attributes in terms of benefits and prices, the quicker becomes her search process.
Positioning of individual product:

‘ Lifebuoy is µone of Unilever¶s oldest brands¶ with more than a hundred-year

history, as www.unilever.com informs. ³Lifebuoy has become more than
just a red bar of soap ± today the brand provides hygiene and health
solutions for families

‘ Fair & Lovely, a hot-selling ³fairness´ cream, which promises a lighter skin
tone for many of India¶s complexion-conscious consumers

HÊ    Ê* " #" Ê 
‘ Market place for any product is comprised of many different segments of
consumers, each with different needs and wants. Markets segmentation
can be defined in a number of ways such as:

‘ Demographic variables (e.g. Consumers are groups, gender, material

states income etc«)

‘ The lifestyle of consumers (i.e. their interests and activities) the benefits
which consumers look for in a product or on the occasions when the
product might be consumed.

‘ Hindustan Unilever(Ltd) takes into account all these factors when

producing a range of products. It targets different segments within the
market, such as the:

‘ Break segment ± products which are normally consume as a snatched

break and often with tea and coffee.

‘ Impulse segment ± these products are often purchase on impulse, used

these and then. They include product such as close up.

‘ Take home segment ± this describes product that are normally

purchased in supermarkets, taken home consumed at a later stage.

  "H Ê


H" $

Surf Excel was introduced in 1959. It is apioneer in the Indian detergent powder
market, Surf Excel has constantly upgraded itself over the years, to answer the
constantly changing washing needs of the Indian homemaker. Today Surf Excel
offers outstanding stain removal ability on a wide range of stains. Surf Excel quick
wash is powered with a path-breaking technology- it reduces water consumption
and time taken for rinsing by 50%. It is a significant benefit, given the acute water
scarcity in most of India.


Created in 1885, the Vim brand is still innovating and using the magic of natural
ingredients to create unbeatable results over a hundred years later. 

‘ Vim was the original hand dishwashing brand: so we invented the whole category!

‘ Vim is sold in four continents, is the leading hand dishwashing brand in twenty
countries, and is available to more than 2 billion people around the world.

‘ Vim began life as a soap (both in England, and in Thailand, where King Rama V
asked Unilever to supply his household with soap), but is now available as a
complete range of hand dishwashing ± including bars, powders and liquids.

Cif- The World¶s leading cream cleaner which gives you the power to deal with
the toughest dirt is now in India.

e at
‘ Cif is the number 1 cream cleaner in the World.

‘ It is the number one cleaner in various countries including France, Germany,


‘ It¶s a 500 million Euro Brand.

‘ Cif is Sold in 51 countries around the globe.

HUL is one of India¶s leading food companies. Our passion for understanding what
people want and need from their food - and what they love about it - makes our
brands a popular choice



" #$% &    ! 

‘ Number 1 Coffee brand in India

‘ Unilever's only Coffee brand

‘ Enjoys a rich heritage, came into existence in 1962 under the brand name Deluxe
Green Label

‘ Consistently offering better and newer products to the consumer through improved
packaging solutions and innovative product formats

‘ Enjoys a strong presence at various out of home locations

‘ Unilever is the world's biggest ice cream manufacturer, operating under the

‘ Heartbrand products are sold in more than 40 countries worldwide and has an
annual turnover of ¼5 billion

‘ Also sold as Algida in Italy & Turkey, Langnese in Germany, Kibon in Brazil,
Streets in Australia and Ola in the Netherlands

‘ Taj Mahal was launched in 1966 by Brooke Bond.

‘ Taj Mahal is the most premium brand of tea in the Indian market.

‘ It was the first brand to launch tea bags and is the only tea brand in India to be sold

in Vacuum sealed packs.

‘ Since 2006, Saif Ali Khan is the brand ambassador.

Our personal care brands, including Axe, Dove, Lux, Pond's, Rexona and Sunsilk,
are recognised and love by consumers across India. They help consumers to look
good and feel good ± and in turn get more out of life.

Launched first in the US in 1957; is one of the leading brands of Unilever globally.

‘ Dove has its footprint in 80 countries worldwide with a range of superior products
from bar, lotions, body washes, face care and creams.

‘ It is the leading bar brand in UK, US and Canada.

‘ Fastest growing hair category brand in India


Lakme was the first major beauty brand in India and takes pride in being the expert
on Indian Beauty for over 50 years.

‘ It is complete beauty brand spanning colour cosmetics, skin care & hair styling
products and extending to beauty services through the network of Lakme Beauty

‘ Its bond with beauty and fashion is manifested through the Lakme Fashion Week,
which is now the largest fashion event of its kind in the country.

‘ Lakme has a foot print of over 1200 assisted sales outlets, which is the largest span
of outlets with ³Beauty Advisors´ in the country.

Lifebuoy, an undisputed market leader for 112 years, has a compelling vision ³to
make 5 billion people across the world, feel safe and secure by meeting their
personal care hygiene & health needs´

Key facts
‘ Undisputed Leader in the soaps market of India, with 18.4% share.

‘ Turnover of ¼350 million a year globally, ¼ 200 million in India.

‘ Has a consumer base of 140 Million households in India

‘ The iconic jingle of Lifebuoy ± ³tandrusti ki raksha«..´ is almost like the health
anthem of India and Indians

‘ Recent Awards:Voted in the top 10 most trusted brands in India in the ³Brand
Equity Survey´ (came in at No. 9 in 2008 as well)Marketing excellence awards for
its recent innovations and activations:

ב ³Gold´ at the Emvies 2008 for best use of media innovation

ב ASIA Pacific CSR Award 2007, for Lifebuoy Swasthya Chetna


Pureit is the world¶s most advanced in-home water purifier. Pureit, a breakthrough
offering of Hindustan Unilever (HUL), provides complete protection from all
water-borne diseases, unmatched convenience and affordability.

Pureit¶s unique Germkill Battery technology kills all harmful viruses and bacteria
and removes parasites and pesticide impurities, giving you water that is ·aaea

ile  ater· It assures your family 100% protection from all water-borne
diseases like jaundice, diarrhea, typhoid and cholera. What¶s more, it doesn¶t need
gas, electricity or continuous tap water supply.
Pureit not only renders water micro-biologically safe, but also makes the water
clear, odourless and good-tasting. Pureit does not leave any residual chlorine in the
output water The output water from Pureit meets stringent criteria for
microbiologically safe drinking water, from one of the toughest regulatory
agencies in the USA, EPA (Environmental Protection Agency).

Ê Ê 

‘ leanlthe+le ater
Rinsing clothes is the most water- and time-consuming part of hand washing. How
are we helping?

Helping hand wash

In India, our laundry detergent Surf Excel is used mostly for hand washing. When
washing clothes by hand, it¶s rinsing that often takes most time and uses most
water ± water that is extremely scarce, especially if you live in the dry, southern
states of Andhra Pradesh and Tamil Nadu.

Understanding the problem

We were asked if we could improve Surf Excel so less rinsing is needed, while still
getting clothes as clean as before. This is the challenge our innovation team took

First we had to understand the hand wash process really well. Typically people
keep rinsing till all the lather has gone. That often takes four rinses, which means
four buckets of water.

We knew we could cut the number of rinses by adding one of a number of anti-
foam ingredients commonly used in machine-washing detergents. That would
make the lather rinse more quickly. But we also know that people like the foam
when they¶re washing because it¶s a sign that things are getting clean.

Reduced rinsing
So we had to find just the right ingredient that doesn¶t suppress lather significantly
during the main wash, yet aids significant foam reduction during the rinsing step.
We tested several until we found one that doesn¶t kick in until the concentration of
surfactant active is lower ± in other words when washing is complete and rinsing
begins - then rebalanced the formulation until we got it just right.

This is how new Surf Excel Quick Wash can deliver a good lather at the washing
stage, and reduce the need for the rinsing ± saving two bucketfuls of water per

We have supported the launch of Surf Excel Quick Wash with an advertising
campaign that promotes the message that you can have cleaner clothes with less
lather with the aim of helping to reduce the water used in washing even more in the

‘ nrr$arevltinintk
Knorr helps home-cooks provide natural and nutritious meals for their families in a

convenient way.

m ‘‘‘
By interacting closely with consumers, we realised that the jelly format of Knorr
Stock Pot is very close to home-made bouillon in how it looks and smells and how
you use it. Unilever chefs and product developers worked closely together to cook
and stabilise, in a natural way, rich bouillons with big and fresh pieces of
vegetables and herbs. We have applied for patents around this innovative

Knorr Stock Pot is easy to use and melts naturally into food, developing a great
aroma and taste, while keeping the salt dosage in the end dish flexible. The
protected packaging locks in the goodness of the bouillon, requiring no artificial


Consumers around the world are enjoying Knorr Stock Pot. The first country to
launch in 2007 was China, where there was no bouillon cube market, and soup-
consumption is very high. Chinese home-cooks love the convenient way to create
the dense soups their mothers and grandmothers made. Now, home-cooks in the
UK, Ireland, France, Spain, Belgium, Greece and many countries to follow are

expanding their repertoire and creating wonderful, wholesome dishes for their

‘ ineeringtehnlg r"agne tatin

Since its launch in Europe in the early 90s, Magnum has grown to be one of
Unilever¶s biggest brands, bringing real chocolate indulgence to the adult ice
cream market. However it became widely imitated and there was a need to re-
establish both its superiority and leadership.

In line with the consumer trend for experiencing greater sensory pleasure, we
decided to launch a new product platform that delivered a premium and complex
experience ± the µblow me away¶ concept. This would allow the more discerning
consumer to trade up to a super premium level compared with the core range of

The total offering required a step change in the visual, tactile and organo-leptic
experience. In other words, a unique new sensual shape, perfect finish on the
chocolate coating and exceptional ice cream quality.

We wanted to incorporate the highest ever levels of inclusions. For instance, one
would have sauce combined with chocolate and brownie chunks. Another, almond

pieces smothered in chocolate and caramel sauce. And we wanted it delivered in an
impulse format, by which we mean ice cream on a stick rather than in a tub.

All of this demanded inspired creativity from our ice cream R&D experts.

‘   ‘
We developed a new forming process based around continuous extrusion that
allowed us to shape in three dimensions whilst dosing the inclusions. Evolved over
a decade by the team at Colworth, this pioneering cold roller technology was set to
revolutionise the stick format.

Extensive testing included a continuous 3-day production trial. We also had to

secure patents, design registrations and freedom to operate agreements. To deliver
this innovation on time and in full required outstanding collaboration between
R&D, Brand Development, Supply Chain and all support functions.

 ‘ ‘
Developed through Open Innovation with a strategic partner, the novel and
visually attractive packaging is integral to the premium nature of the concept.
Smart design struck the right balance of minimal environmental impact through
renewable material use with effective product protection. What¶s more, it
establishes a consumer ritual: remove the seal and open the box to reveal the naked
product on a soft cellulose inlay, surrounded by the µgold¶ inside of the carton.
Reminiscent of a jewellery box in function and graphic design, each variant has its
own signature colour within the carton.

‘ ‘
In 2007, we launched Magnum Temptation in Italy, Spain and Switzerland. In
2008, we went into the rest of Europe with a dark chocolate variant. In 2009, we
expanded capacity and introduced a fruit variant to cover the range of consumer

As a breakthrough innovation Magnum Temptation has achieved the expected

success delivering incremental sales. This means that it did not impact the sales of
the core range. The products are now being rolled out across the world.

‘ Êntelligent e rant
Our Rexona deodorant uses body-responsive micro-capsule technology that kicks
in when it¶s needed most, giving people the confidence to face the day's more
stressful situations.


Instances of stress ± whether expected or unforeseen ± can make people sweat
more than usual. However, at times like these most deodorants can¶t cope. Our
challenge was to develop a product that offered extra protection at such moments,
delivering additional freshness and giving consumers the confidence that comes
from knowing they look in control.

Y ‘    ‘

Since deodorants deal primarily with physical sweat, we set about developing a
technology that could also cope with emotional sweat. In partnership with key
suppliers, our scientists developed a new anti-perspirant ± Rexona Activreserve ±
whose special micro-capsules of odour protection are activated when the body
responds to stressful situations.

These capsules sit on the skin¶s surface. When pressure or stress cause a sudden,
uncontrollable burst of sweat in the underarms, the sweat dissolves the capsules
giving extra odour protection when it¶s most needed. So whether an individual is
sweating a lot or a little, the technology will always release the right amount of

‘ ther+traighterhair
There¶s a good reason why sunsilk is the number one hair care brand in Asia, Latin
American and the Middle East, and the fastest-growing in Europe - tip-targeting

th)traight iththeavine
We recently launched a new sunsilk Silky Straight and Smoothing range especially
for those of you looking for a smooth, sleek and straight look. We saw that older
products out there sometimes just made hair look heavy and greasy, instead of
naturally silky.

ehnlg thatkn the ierene

So we focused our research on why, and what we could do about it. From our
extensive research on hair fibres, we know that the roots and tips of our hair have
different surface chemistries that, ideally, require slightly different treatment - not
an easy thing to do standing under the shower in a hurry to get to work.

Acting where it is needed?

We developed a new technology that ± within one shampoo ± can target

conditioning actives to go to work where they are needed most. A bifunctional
polymer, possessing one domain that attaches to droplets of conditioning active
and a second domain that seeks out weathered or damaged hair, is used.
Conditioning droplets, covered by these polymers, deposit preferentially where
conditioning is needed ± typically the tips ± smoothing kinks and frizz and helping
to naturally weight your hair to look silky straight.

Now we also have a Sunsilk Silky Straight conditioner and a Straightening Cream,
all helping your hair to look naturally smooth and sleek, root-to-tip, without
heaviness or greasiness. To help you look good, and feel good.

 ! Ê  Ê Ê 

" H"#" Ê Ê Ê Ê




In the above pie charts we see the position of various FMCG companies doing
business in india . we can see that HUL is enjoying the position of market leader
and is following by ITC as close second in the market share of FMCG products.

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As mentioned in the above graph ,hul is enjoying the leader position in the market
and is having highest market share which are followed by the market challengers
like dabur india ltd , nestle,itc etc. in different categories of fmcg products like
shampoos deos, coffee, dish wash etc.

HÊ    ÊÊ"Ê/"Ê 




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In some category market challengers are giving high level competition in different
product lines such as ketchup and tooth paste.

So we can see that in overall FMCG business HUL is distantiy ahead of rest of
the companies as far as market share of different product are concerned

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OTHERS 19.4%

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Particulars Laundry Soaps Shampoo Skin Toothpaste tea Coffee

Market 2247 1658 542 698 691 1113 177
size-$ mln
Hul share 37.5% 54.3% 47.8% 54.5% 29.5% 22.7% 44.0%
Nearest 13.6 9.7 23.7 7.4% 48.8% 20.8% 39.1%





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As mentioned in the above graph ,hul is enjoying the leader position in the market
and is having high market share in home care products.

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EAST 25%
WEST 16%



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As mentioned in the above graph ,hul is enjoying the leader position in the market
and is having high market share in personal care products. Dove is a global brand
and used by million of customers,due to various innovations made it is becoming
famous among teenagers and the sales is constantly increasing.




¦ !$


As mentioned in the above graph ,hul is enjoying the leader position in the market
and is having high market share in personal care products.nivea and garnier are
strong competitors of hul in skin care products to stay ahead it has to do
advertisements and give various promotional offers.


2009 2008 2007

REPORTED 13.3% 9.4% 11.4%


CONTINUING 13.5% 10.0% 11.5%


EBIT/SALES% 14.4% 14.1% 13.3%

EBIT GROWTH 15.4% 16.2% 1.1%



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HÊ    ÊÊ"Ê- HÊ
Shakti is our initiative that combines social responsibility, sustainability, and
business strategy. India has more than 6,30,000 villages, most of these are 'hard to
reach' and offer relatively lower business potential. Hence, reaching them through
the conventional distribution system is a challenge.

In 2000, we collaborated with Self-Help Groups (SHG) to extend our rural reach.
We partnered with the SHGs by offering them opportunities for business. By
promoting micro-enterprises, our initiative not only makes great business sense,
but also has a deep social impact. The business objective is to extend our direct
reach into untapped markets and to build brands through local influencers. The
social objective is to provide sustainable livelihood opportunities for
underprivileged rural women.

On an average, a Shakti entrepreneur earns INR 700 - 1000 a month, and since
most of them live below the poverty line, this earning is significant, often doubling
the household income.

Shakti started with 17 women in two states. Today, it provides livelihood

enhancing opportunities to about 45,000 women in 15 Indian states and provides
access to quality products across 100,000+ villages and over 3 million households
every month.

Project Shakti contributes to 10% of rural turnover nationally. In most Shakti

markets,we are dominant and enjoy a market share which is qualitatively better as
compared to non-Shakti markets.

Shakti is not only a channel for increasing our reach, the Shakti entrepreneurs are
also brand ambassadors for all HUL brands in rural India. Their relationship with
consumers is forged by their home-to-home contacts, and goes a long way in
building brand loyalty.

Our Shakti initiative can be described in many ways ± as a sales and distribution
initiative that delivers growth; a communication initiative that builds brands; a
micro-enterprise initiative that creates livelihoods; and a social initiative that
improves the standard of life in rural India by providing quality products. What
makes Shakti scalable and sustainable is the fact that it contributes not only to our
business, but also to the community it is a part of.

HÊ    ÊÊ"Ê$Ê # ÊÊ
Ê" H Ê!

reatinga itivei at

We believe that the true worth of an organisation comprises more than just its
business achievements. The service it renders to society bestows great value on the
organisation itself. We are committed to creating a responsible leadership that has
a positive impact on society, and helps solve its most challenging issues.

In 2009, HUL contributed INR 30 crores towards community related initiatives.

Our contribution in 2009, went either to long-term community investment
partnerships or to commercial initiatives, with mutual benefits for both our
business and our partners.

The United Nations reports that people need a minimum of 50 litres of water a day
for drinking and other basic needs. In India, more than 50%of the population lives
on less than 10 litres of water a day. Approximately 70% of the total water is
consumed by the agriculture sector. India is an agri-economy, and as its population
grows, there will be an increase in water consumption by the agriculture sector.
These issues are likely to be exacerbated by climate change, making access to
water an issue for farmers and society.

What we do
We have identified water conservation as an issue we would like to focus our
energies on. We are working in close partnership with our stakeholders to conserve
precious drops of water. Water management has been a key area of focus for HUL
across the entire value chain.

We are also engaged in community projects to conserve water. We aim to conserve

more than 20 billion litres of water by 2015.

We will conserve water by working on a wide range of locally relevant initiatives
and partnerships for water conservation and spread awareness about the issue
amongst our consumers and communities.
We are working with specialised NGO partners in the field of water conservation,
and use various models with specific performance indicators and evaluation
procedures. We began this journey seven years ago to build our learning. Since

then, we have been engaged in successful projects on water conservation across
different terrains in India which face acute shortage of water.

Successful water conservation pilot projects

Seven years ago, our team from the Khamgaon factory started a pilot watershed
management project, on a five hectare plot, to prevent soil degradation and to
conserve water. The selected area was located in a dry and arid region of
Maharashtra. The efforts have resulted in the creation of a green belt, which is now
a veritable forest with about 6,300 trees. Encouraged by the results, we extended
the model to a neighbouring village, Parkhed, in association with The Energy and
Resources Institute (TERI) and BAIF Development Research Foundation. The
community at Parkhed constructed 47 percolation bunds, 1,600 trenches, 6,000
running metres of continuous contour trenching over 100 hectares and five
permanent check dams. More than 350 families are reaping the second crop, which
is made possible by the check dams.

The total land under cultivation during

the second crop season is approximately 470 acres. The annual income of the
farmers in the vicinity of the five check dams has increased from an average of
INR 36,000 to approximately INR 85,000, per farmer. This success has been
attributed to the availability of well water during the Rabi season and an increase
in the water level during the Kharif season. Hence, along with reaping a Rabi crop,
the farmers have also been able to almost double the yield of the Kharif crop. This
initiative received appreciation at the Johannesburg World Summit on Sustainable

r0et ilvaa
In April 2004, Vanarai and HUL started a project in Karchond and later in Dapada,
Pati, Sindoni, and Silvassa. Till March 2010, the project has made an impact on
water and soil conservation. The project has ensured sustainable development of
water and land resources, locals have attained self-sufficiency in basic needs of
food, water, fodder and fuel, and local employment opportunities have been
generated through increased economic activity.
The other highlights are:
- More than 67 million litres of water have been harvested since 2004
- Additional income of INR 160 lakhs was accrued to villagers during project
- 325 families have benefited under various programmes, 130 families now have
access to the public toilet facility
- Soil conservation treatment has been carried out on 282 hectares of land
- 12,000 mango seedlings have been planted
- 22 bore wells and 20 open wells were recharged

r0et herr
In 2008-09, HUL's Puducherry unit partnered with DHAN Foundation, Madurai
and identified eight village ponds for renovation to enhance the water availability.
One of the unique aspects of the project was to form social capital by organizing
villagers into pond association and empower them to execute the physical
renovation work. The pilot project has improved water availability in eight village
ponds by harvesting monsoon run-off. Rainwater harvesting storage of 22300 cu.
meter has fulfilled the multiple domestic needs of 4519 households in eight
hamlets and 346 acres are now irrigated due to the rejuvenation of ground water.

Enhancing livelihoods has been another area where we have built partnerships to
make a difference.
We have developed innovative distribution channels, like Shakti, based on micro-
enterprise models as part of our business process. We have also implemented
community initiatives to enhance livelihoods with NGO partners, such as:

- Enhancing livelihoods of 75,000 poor women in partnership with DHAN

- Enhancing livelihoods in Dadra & Nagar Haveli through vocational training for
tribal youth. This programme was to complement and expand our impact in the
region through the existing water conservation project.

Project in partnership with DHAN Foundation

75,000 women from rural, urban, tribal, or coastal areas in the south were given
information on how to pool in their own savings, access bank resources and
identify commercial activities based on their skills and local market potential.
Their activities moblised more than INR 52 crores and generated an incremental
income of INR 18 crores.

Project in partnership with Aide et action

With Aide et Action we have set up iLEAD centers for the youth in Silvassa,
offering vocational courses like tailoring, basic knowledge about computers,
electrical wiring, etc.

As of now, 60% of the trained students have been successfully placed in different
organisations in the region. Young women like Vimala Chatta, who is a Class 2
dropout, today earns INR 3000 a month because of the tailoring skills she picked
up in an iLEAD course.Deepak Pargi learnt how to use Photoshop and started his
own photo studio at Surangi.

The short term courses offered by iLEAD are attuned to the demands and needs of
the industry leading to more relevant employment opportunities, thus leading to
higher returns. This is a win-win model for local communities and businesses.
What is remarkable is that the youth from the iLEAD programme are pitching in
by mobilising new trainees, and providing necessary counselling about taking up
jobs outside their village through an alumni association they set up! Youngsters are
also given necessary space and advice when they want to establish their own

thernit initiative

Providing healthcare


   We started Sanjivani, a mobile
medical service in 2003, to offer effective medical care in villages surrounding our
Doom Dooma factory in Assam. The objective has been to meet the basic medical
needs of people living in the remote villages in Assam through a free mobile
medical facility.
Apart from basic medical services, Sanjivani also spreads awareness about
hygiene, child immunisation, family planning etc. The project covers a radius of 40
km around the factory with two mobile vans equipped with basic medical
equipment and a specialised team comprising one male and one female doctor, two
nurses, a medical attendant and drivers. On an average, 400 Sanjivini medical
camps are conducted every year in remote villages surrounding our factory. The
project is run in close co-ordination with the local administration and its progress is
reviewed every quarter.

Assisting women through education

  Scholarships of up to INR 1 lakh have been awarded to
those women who do not have the financial strength to realize their dreams, but

have the aptitude, drive, and ambition to carve a place of pride for themselves in
society. The scholarship which was awarded only to postgraduate studies has now
been extended to graduate students as well. Since 2003, more than 790
scholarships have been awarded to women across India.
Disaster relief and rehabilitation

  We contributed 10,000 kits worth INR 60 lakh as the first
installment of material for immediate relief of the flood affected families in Araria
District in Bihar. The kit contained essential items such as utensils, clothes,
blankets, and other useful material.
In all, 12 truckloads of material were distributed to the affected families under the
guidance of the Araria District Magistrate. A sum of INR 84 lakh was contributed
by HUL and our employees to rehabilitate the underprivileged amongst the flood-
affected families in the village of Jorgama, Madhepura district, Bihar. The project
aims at theconstruction of 100 disaster proof houses for the purpose of

 å  We contributed over INR 10 crores towards the relief
and rehabilitation of tsunami-affected families by way of providing relief material,
land, and construction of facilities. We distributed nutritional and personal hygiene
products worth INR 5 crores for immediate relief to the needy soon after the
tsunami hit the region. Later, pursuant to a request from the Government of Tamil
Nadu about the urgent need for housing the affected families, we donated 5.27
acres of land (market value on a conservative basis is INR 4.5 crores) at
Tondiarpet, Chennai, to the government. The complex has 960 permanent houses
spread over 5.27 acres of land. Our employees also made a contribution of INR 50
lakhs which was used to construct the facilities in the complex.
Caring for the vulnerable
 ! In 1976, HUL provided a 72,500 sq. ft plot for setting up Asha Daan in
the heart of Mumbai. This home is supported by the Missionaries of Charity and
cares for abandoned and challenged children, victims of HIV, and the destitute. We
bear the capital and revenue expenses for maintenance, upkeep, and security of the

 ar )regnitin

These are some highlights of recognition we have received from external bodies on
our social, economic and environmental performance during 2009 and 2010.
‘ Awarded top Indian company in the 'FMCG' sector for the third consecutive year
at Dun & Bradstreet-Rolta Corporate Awards, 2009
‘ HUL ranked fourth in the µTop Companies for Leaders, 2009' (Asia Pacific region)
and 10th place in the global rankings in a survey carried out by Hewitt Associates
‘ HUL received the Award for Excellence in HR in 2010 from Confederation of
Indian Industry (CII). This is a rigorous fact-based assessment which is conducted
by a team of external assessors. HUL has won this award for the third consecutive
‘ Awarded Customer and Brand Loyalty Award by Business India & Business
Standard in 2009
‘ Awarded for Best Corporate Social Responsibility Practice at the Social &
Corporate Governance Awards 08-09 by BSE, Nasscom Foundation and Times
‘ Awarded in the Category 'FMCG Manufacturing Supply Chain Excellence' at the
Third Express, Logistics & Supply Chain Awards by APL Logistics, Indiatimes,
Mindscape, Business India Group in 2009
‘ Our Orai unit received the Gold Excellence award and the Khalilabad unit received
the Silver Excellence award in the environment category by Greentech Foundation
in 2009
‘ HUL's Goa factory won a Gold Trophy at the Greentech Awards in 2009 the
manufacturing sector category for their outstanding work in Safety Management
‘ Project Shakti won the Silver Trophy at the EMPI-Indian Express Indian
Innovation Awards, 2009
‘ Kwality Wall's Swirl's awarded 'The Franchisor of the year' for the Ice-cream
parlour category by Franchise India in 2009
‘ HUL brands have topped Brand Equity's µIndia¶s Most Trusted Brands Survey¶
rankings for 2010. Six HUL brands (Lux, Lifebuoy, Clinic Plus, Pond's, Fair &
Lovely and Pepsodent) feature in the top 10 and eight in the top 20. All together
there are 17 HUL brands among the µ100 most trusted brands¶ in the 2010 survey.
Additionally, five HUL brands (Fair & Lovely, Lifebuoy, Lux, Pepsodent and
Pond¶s) featured in the list of ten Hall of Fame brands. This recognition was
accorded to brands which consistently ranked high in the survey over the last 10
years since its inception. In 2009, three HUL brands featured in the top ten, and
seven in the top twenty.

## Ê  "" Ê 

‘ As it is obvious from the study the products of HUL have approached the
high water mark of sale in the global consumer market. However, there are
genuine reasons to observe that they have yet to attain the cutting edge status
on many counts. In thisregard a few suggestions can be made to give the
required boost to the marketingprospects of HUL products. These can be
summed up as follows:
‘ An attempt should be made by HUL management to tap all the
potentialsoffered by the global market by devoting a more substantial,
efficient and better equipped resource base. This task can be accomplished
in the first place by implementing a stronger and more ending distribution
channel for various products so that even those sections of consumers who
are not accessible so easily, can be covered with greater ease.
‘ Efficient infrastructural base coupled with better and more
comprehensiveadvertising strategies should be resorted to; though HUL is
presently surfingahead of others on the path of taking some great initiatives
it should be moreconcerned about it for the purpose of corporate image
‘ The price structure for various products should be more within the limit of
affordability for consumers; the grassroots consideration in this regard
should notbe ignored. Here, the policy of loco-centric rather than uniform
price structurewould certainly be more advantageous.
‘ HUL should go for more planned and sensible marketing and
advertisingstrategies with a view to accomplishing the task of global brand
image buildings.
‘ Hypermarketing and retailing network should get special attention as
vitalcomponents of HUL¶s marketing policy

In recent years, the FMCG sector declined due to downtrading. Also because of
presence of large number of companies trying to seize this opportunity, this force
the old HUL for the change and thus, their transformation has resulted in a new
HUL, which has successfully faced this challenge and reversed this trend. It has
done so by substantially strengthening their brands and building capabilities. This
has already begun to yield benefits and they are returning to growth. Volume
growth is being followed by value growth, which in turn is bringing profit growth.

India is one of the most exciting markets offering great potential.Over the next 10
years, the per capita income in India is likely to double. In FMCG, there is an
opportunity to catalyze penetration, increase usage, and upgrade consumers. As a
result, the FMCG market is expected to grow to over Rs.100,000 crores from its
current base of Rs.40,000 crores.

The new Hindustan Lever see an exciting opportunity for growth. They have 35
powerful brands covering all segments, with leading market positions in most.
Today, these are stronger and more relevant to the consumer than ever. The people
are energized by the scale of the opportunity and determined to seize it. The scale
of the business and operations gives them the resources needed.They are delivering
good services and the changes they brought in the products are well taken by the
customers, by this they are generating sustainable profitable growth








Kothari ,CR, research methodology

Philip kotler, marketing management

( Ê Ê




Q1) Do you use FMCG products?

Yes ------

No ------

Q2) Which brand ofFMCG products do you use?

Hindustan Unilever --------

P &G --------

Nivea ---------

Others --------

Q3) Where do you buy FMCG products from?

Super stores ---------

Retail Stores ---------

Others --------

Q4) Which Hindustan Unilever¶s product do you usually prefer or use?

Bathing soaps ------

Skin care -------

Foods --------

Deodorants --------

Others --------

Q5) Do you think Hindustan Unilever¶s product is easily available in market ?

Yes ------

No ------

Q6) ) During purchase what in influence your purchase?

Price --------

Quality -------

Packaging --------

Experience -------

Influence by others --------

Q7) Describe Hindustan Unilever in one word?


8. Your comments on Hindustan Unilever¶s product?