Communication in Conflict

MMS-B
 WHAT IS COMMUNICATON?
Face
Eyes Is the way we
Voices
interact
Words
with fellow
Body
humans
 symbols and designs. VISUAL
• is visual display of information, like, topography, photography, signs,
WRITTEN
• is writing the words which you want to communicate
• involves physical ways of communication, like, tone of the voice, touch, NON-VERBAL
smell and body motion
• includes sounds, words, language and speaking VERBAL
TYPES OF COMMUNICATION.
What is conflict and conflict management?

• struggle or contest between people with

opposing needs, ideas, beliefs, values, or
goals
• Results are not predetermined.
• might escalate to nonproductive results.
 Managing Conflict
• In situations of crisis and potential conflict always remember star

• STAR
We need to: STOP
THINK
ANALYSE
RESPOND
 Conflict Resolution Strategies
• AVOID : Wait/See
• FORCE : Win/Lose
• ACCOMMODATE: Lose/Win
• COMPROMISE : Lose/Win
• COLLABORATE : Win/Win
 The Five Steps in Resolving Conflict:

• Pray about the Problem Together

• Clarify the Issues – Focus on the Needs and
Goals
• Understand Each Other’s Perspective
• Break the Conflict into Small Steps
• Give and Take