JOB SATISFACTION

A positive feeling about one’s job

resulting from an evaluation of its
characteristics.
 What causes Job Satisfaction?

The Determinants of Job Satisfaction are

● The Work Itself

● Pay
● Growth and Upward Mobilty
● Supervision
● Coworkers
● Attitude towards Work
Job Satisfaction & Job Performance
When satisfaction and productivity data are
gathered for the organization as a whole, we find
that organizations with more satisfied employees
tend to be more effective than organizations with
fewer satisfied employees.

Job satisfaction & organizational

citizenship behavior (OCB)
Satisfied employees would seem more likely to
talk positively about the organization, help
others, and go beyond the normal expectations
in their job. More recent evidence however,
suggests that satisfaction influences OCB, but
through perceptions of fairness.
job satisfaction & customer satisfaction
• The evidence indicates that satisfied
employees increase customer satisfaction and
loyalty.
• Dissatisfied customers can increase an
employee’s job dissatisfaction.

job satisfaction & absenteeism

A consistent negative relationship between
satisfaction and absenteeism, but the correlation
is moderate to weak.
 job satisfaction & turnover
Satisfaction is also negatively related to turnover, but the
correlation is stronger than what we found for
absenteeism. Evidence indicates that an important
moderator of the satisfaction-turnover relationship is the
employee’s level of performance. Level of satisfaction is
less important in predicting turnover for superior
performers.

job satisfaction & workplace deviance

• Job dissatisfaction predicts a lot of specific behaviors,
including unionization attempts, substance abuse,
stealing at work, undue socializing, and tardiness.
• If employers want to control the undesirable
consequences of job dissatisfaction, they had best
attack the source of the problem – dissatisfaction –
rather than trying to control the different responses.
Improving job satisfaction may lead to better
human relations and organizational
performance by creating a win-win situation.
THANK YOU