1. Which was your first choice of retail store when you want to purchage products?

[ ]

(a) More (b) Relience (c) spencers

(d) others

TABLE-1

PARTICULARS MORE RELIANCE SPENCER OTHERS

NO OF 46% 21% 14% 19%
RESPONDENTS
(%)

50% 46%

40%

30%
21% 19%
20% 14%
10%

0%
MORE RELIANCE SPENCER OTHERS

NOOFRESPONDENTS(%)
2. Are you aware of various products or services offered by More retail store? [ ]

(a) Yes (b) some what (c) No

TABLE-2

PARTICULARS YES SOME WHAT NO

NO OF 52% 41% 7%
RESPONDENTS
(%)

60% 52%
50%
41%
40%
30%
20%
10% 7%

0%
YES SOMEWHAT NO

NO OFRESPONDENTS(%)
3. What do you think before going to retail store? [ ]

(a) Quality (b) Brand Value

(c) Prices (d) All of these

TABLE-3

PARTICULARS QUALITY BRAND PRICES ALL OF

VALUE THESE
NO OF 12% 18% 16% 54%
RESPONDENTS
(%)

60% 54%
50%

40%

30%
18% 16%
20%
12%
10%

0%
QUALITY BRAND VALUE PRICES ALL OFTHESE

NO OFRESPONDENTS(%)
4. How did you know about More retail store? [ ]

(a) Friends (b) Advertisements (c) Other Sources

TABLE-4

PARTICULARS FRIENDS ADVERTISEMENTS OTHER SOURCES

NO OF 58% 39% 3%
RESPONDENTS
(%)
 70%
58%
60%
50%
39%
40%
30%
20%
10% 3%
0%
FRIENDS ADVERTISEMENTS OTHER SOURCES

NO OFRESPONDENTS(%)

5. How long have you been purchaging products in more retail store ? [ ]

(a) Less than 6 Months (b) 6 months to 1 year

(C) 1 to 2 years (d) More than 2 years

TABLE-5

PARTICULARS LESS THAN 6 6 MONTHS- 1 1-2 YEARS MORE THAN

MONTHS YEAR 2 YEARS
NO OF 20% 28% 33% 19%
RESPONDENTS
(%)
 33%
35%
28%
30%
25% 20% 19%
20%
15%
10%
5%
0%
LESSTHAN 6 6 MONTHS- 1 1-2 YEARS MORE THAN 2
MONTHS YEAR YEARS

NO OFRESPONDENTS(%)

6. Which type of services offered by the More retail store? [

]

(a) Door delivery (b) telephone booking

(c) credit cards (d) other service

TABLE-6

PARTICULARS DOOR TELEPHONE CREDIT OTHER

DELIVERY BOOKING CARD SERVICE
NO OF 66% 22% 6% 6%
RESPONDENTS
(%)
 70% 66%

60%
50%
40%
30% 22%
20%
10% 6% 6%

0%
DOOR TELEPHONE CREDIT CARD OTHER
DELIVERY BOOKING SERVICE

NO OFRESPONDENTS(%)

7. Are you satisfied with the product prices of More retail store? [ ]

(a) Yes (b) No

TABLE-7

PARTICULARS YES NO
NO OF 53% 47%
RESPONDENTS
(%)
 54% 53%

52%

50%

48% 47%

46%

44%
YES NO

NOOFRESPONDENTS(%)

8. Are you satisfied with the products quality of retail store? [

]

(a) Yes (b) No

TABLE-8

PARTICULARS YES NO
NO OF 72% 28%
RESPONDENTS
(%)
 80% 72%
70%
60%
50%
40%
28%
30%
20%
10%
0%
YES NO

NOOFRESPONDENTS(%)

9. Are you satisfied with More retail store employees? [

]

(a) Yes (b) No

TABLE-9

PARTICULARS YES NO
NO OF 64% 36%
RESPONDENTS
(%)
 70% 64%
60%
50%
36%
40%
30%
20%
10%
0%
YES NO

NOOFRESPONDENTS(%)

10. What is your Convenient Time to visit the outlet? [

]

(a) 9:00am-11:00am (b) 11:00am-2:00pm

(c) 2:00pm-5:00pm (d) 5:00pm-8:00pm

TABLE-10

PARTICULARS 9:00AM- 11:00AM- 2:00PM- 5:00PM-

 11:00AM 2:00AM 5:00PM 8:00PM
NO OF 11% 9% 24% 56%
RESPONDENTS
(%)

60% 56%

50%
40%
30% 24%
20% 11% 9%
10%
0%
9:00AM- 11:00AM- 2:00PM- 5:00PM-
11:00AM 2:00AM 5:00PM 8:00PM

NO OFRESPONDENTS(%)

11. Are you satisfied with the products availability? [

]

(a) Excellent (b) Good

(c) Satisfied (d) Unsatisfied

TABLE-11

PARTICULARS EXCELLENT GOOD SATISFIED UNSATISFIED

NO OF 21% 32% 28% 19%
RESPONDENTS
(%)
 35% 32%
28%
30%
25% 21%
19%
20%
15%
10%
5%
0%
EXCELLENT GOOD SATISFIED UNSATISFIED

NOOFRESPONDENTS(%)

12. Are you aware about the offers given by the More retail store? [ ]

(a) Yes (b) No

(c) Somewhat

TABLE-12

PARTICULARS YES NO NO
NO OF 38% 46% 16%
RESPONDENTS
(%)

50% 46%
45%
40% 38%
35%
30%
25%
20% 16%
15%
10%
5%
0%
YES NO

NO OFRESPONDENTS (%)

13. Overall Satisfaction on More retail store? [

]

(a) Excellent (b) good

(c) satisfied (d) un satisfied

TABLE-13

PARTICULARS EXCELLENT GOOD SATISFIED UNSATISFIED

NO OF 44% 28% 18% 10%
RESPONDENTS
(%)

50% 44%
40%
28%
30%
18%
20%
10%
10%

0%
EXCELLENT GOOD SATISFIED UNSATISFIED

NO OFRESPONDENTS(%)

14. According to you More retail store is good in India? [

]

(a) Yes (b)No

TABLE-14

PARTICULARS YES NO
NO OF 62% 38%
RESPONDENTS
(%)

70% 62%
60%
50%
38%
40%
30%
20%
10%
0%
YES NO

NO OFRESPONDENTS(%)