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Michelle Stepanek

4826 Liberty Rd. S. #44


Salem, OR 97306
(503) 586-6786
Career Objective
To obtain a position with the ability to utilize the sales, customer service, co
mputer, and clerical skills I currently have and to gain more experience with a
stable company.
Skills: Excellent customer service skills and sales skills, general computer kn
owledge, typing 40 wpm, alphabetic and numeric filing skills, Microsoft WORD, b
usiness machines including fax and copier, general math skills, able to follow d
irections, give directions, answer phones, organized, able to prioritize, multi-
task, set appointments, and able to be part of a team or work individually.
Previous Employers
Wachovia Bank
August 2005 - July 2010
Customer Service Representative
Job Description: Telephone representative at inbound call center, some sales, m
any different computer functions, including typing, redirecting phone calls, lig
ht math, advising customers of bank policies and procedures, quoting balance and
transaction information, dealing with many different types and levels of bank a
ccounts, utilizing companies own data base, following up when needed, and genera
l customer service.
Nickel Ads
May 2004 - June 2005
Advertising Representative
Job Description: Outside sales including cold calling and maintaining existing
client accounts on a regular basis with a weekly deadline. Dealing with several
levels of management clientele and establishing rapport. Many clerical functio
ns such as downloading photos to the computer and routing them to the inhouse gr
aphics department, and entering classified ads into the company que. Excellent
organizational skills, time management skills, attention to detail, and customer
service skills were required.
Factory Brand Shoes
March 2000 - January 2002
Sales Representative/Assistant Manager
Job Description: Selling shoes, ringing sales, handling money, making change, p
rocessing debit and credit purchases, accepting new stock, organization of the f
loor, managerial functions such as store opening, closing, balancing tills, ligh
t bookwork, nightly batch processing, holding team meetings, approving time shee
ts, taking applications, reviewing applications for potential employees, conduct
ing interviews, and general store maintenance.

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