The Seven Rules of

Successful Knowledge-Sharing

„Continuous-Knowledge-Exchange“
Stefan Wendel
wisdomclouds.com

Continuous-Knowledge-Exchange for project-teams ©

2011 we:namix GmbH, Stefan Wendel
About us

•  we:namix GmbH, based in Nürnberg, Germany

•  Methodology „Continuous Knowledge Exchange“ :

Effective knowledge-sharing based on agile principles for
project-teams

•  „Social Knowledge-Management“ platform

wisdomclouds.com

Continuous-Knowledge-Exchange for project-teams ©

2011 we:namix GmbH, Stefan Wendel
The problem: knowledge-exchange
today is far from perfect

Know those questions ?

– “One day we should write this down”

– “Where shall we put our lessons ?”
– “To whom shall we send it ?”
– “I still need to finish this documentation about our
lessons-learned”
 Today‘s situation: Knowledge
captured sporadically (if ever)
Knowledge gets lost before it is captured

Implicit Explicit
Knowledge Knowledge
(„Heads“) („Libraries“)
Continuous-Knowledge-Exchange for project-teams ©
2011 we:namix GmbH, Stefan Wendel
The 7 problems of today‘s
Knowledge-Management

•  Time •  Distribution

•  Granularity •  Knowledge-mining

•  Silos •  Memorization

•  Up-to-date

Continuous-Knowledge-Exchange for project-teams ©

2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange
4 Basic principles
remind

capture structure

share
Continuous-Knowledge-Exchange
Loop & Continuous learning
Continuous-Knowledge-Exchange is a closed loop: "

Knowledge-objects (blue) are captured, structured and stored.
Reminder and sharing in social networks brings knowledge to the people.

remind

capture structure

share
Continuous-Knowledge-Exchange
Filling the gap
Continuous-Knowledge-Exchange is the basis for a daily knowledge-exchange

Tacit Continuous-Knowledge-" Document-

Knowledge Exchange Management
(daily) (sporadically)
Continuous-Knowledge-Exchange
Content

1  Product  

3  Roles  

7  Rules  

Continuous-Knowledge-Exchange for project-teams ©

2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange
Product: Knowledge-Backlog

Continuous-Knowledge-Exchange for project-teams ©

2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange
3 Roles
1 Knowledge- 1-n Knowledge-
Master Editors

1-n Submitter
Continuous-Knowledge-Exchange for project-teams ©
2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange
Rule1 & 2
1. Capture knowledge in less than 1 minute
2. Small atomic knowledge-units

✔ ✔
Continuous-Knowledge-Exchange for project-teams ©
2011 we:namix GmbH, Stefan Wendel
 Continuous-Knowledge-Exchange
Rule 3
3. Knowledge-Domains instead of Team-Silos

Architecture

Databases
Team 1

Team 2

Team 3

SOA

✔
Continuous-Knowledge-Exchange for project-teams ©
2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange
Rule 4
4. Keep knowledge up-to-date

✔
Continuous-Knowledge-Exchange for project-teams ©
2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange
Rule 5
5. Share within a social network of experts

Instead
of

✔
Continuous-Knowledge-Exchange for project-teams ©
2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange
Rule 6
6. Notify members

✔
Continuous-Knowledge-Exchange for project-teams ©
2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange
Rule 7
7. Automate reminders

✔
Continuous-Knowledge-Exchange for project-teams ©
2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange
One methodology, 7 solutions

✔
•  Time ✔
•  Distribution

✔
•  Granularity ✔
•  Knowledge-Mining

✔
•  Silos ✔
•  Memorization

✔
•  Up-to-date

Continuous-Knowledge-Exchange for project-teams ©

2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange
Influences
Rise of Social Networks

Continuous-Knowledge-Exchange for project-teams ©

2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange
Influences
Agile / Lean

"
Continuous
Simple
Zero Waste

Continuous-Knowledge-Exchange for project-teams ©

2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange
Influences
Knowledge-Management

Community of Practice

Continuous-Knowledge-Exchange for project-teams ©

2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange
Influences
Principle 6, Agile Manifesto

Continuous-Knowledge-Exchange for project-teams ©

2011 we:namix GmbH, Stefan Wendel
 Realization

First define and adapt the processed, then use

the tools

Continuous-Knowledge-Exchange for project-teams ©

2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange
Recommended steps

Requirements   Prac5ces   Introduc5on  

Continuous-Knowledge-Exchange for project-teams ©

2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange
Step 1: Requirements

-  Workshop
Requirements   -  Requirements document

•  Goal ?
•  Teams / hierarchies ?
•  Types of knowledge ?
•  Knowledge-domains ?
•  Subject Matter Experts ?
•  Knowledge creation ?
•  Knowledge user ?
Continuous-Knowledge-Exchange for project-teams ©
2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange
Step 2: Customize / define processes

-  Customizing
Prac5ces   -  Description

•  Capturing
•  Structuring
•  Sharing
•  Reminder
•  Roles

Continuous-Knowledge-Exchange for project-teams ©

2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange
Step 3: Introduction

-  Tool
Introduc5on   -  Rollout

•  Tool
•  Pilot
•  Rollout
•  Integration in daily business
•  Iterations and feedback from user

Continuous-Knowledge-Exchange for project-teams ©

2011 we:namix GmbH, Stefan Wendel
wisdomclouds.com

Continuous-Knowledge-Exchange for project-teams ©

2011 we:namix GmbH, Stefan Wendel
What is a wisdomcloud ?

Continuous-Knowledge-Exchange for project-teams ©

2011 we:namix GmbH, Stefan Wendel
Wisdomcloud = {Members, Topics}

Continuous-Knowledge-Exchange for project-teams ©

2011 we:namix GmbH, Stefan Wendel