RUBY L.

JOHNSON
1627 W. Touhy, Apt. 304 rjbbcdbe@westpost.net 312-533-0231 Mobile
Chicago, IL 60626 773-743-4133 Home
GENERAL CLERICAL/CUSTOMER SERVICE
Experience handling customer transactions and requests with a strong attention t
o detail, accuracy and quality. Demonstrated skills entering customer informatio
n on database systems meeting daily deadline requirements.
Document Management Quality Control Customer Service
Clerical Support Billing/Charges Report Generation
PROFESSIONAL EXPERIENCE

JPMORGAN CHASE & CO. - CHICAGO, IL 1978 - 2009

CLERICAL SUPPORT ASSOCIATE, FIDUCIARIES (1990 - 2009)
Processed daily cash and security transactions for customers. Monitored check
return items and provided account review support including imaging and faxing.
Ensured daily workload deadlines met service delivery requirements.
Worked with SEI and Wessel workstation to ensure transactions were posted accur
ately.
Distributed time sensitive mail to 45 employees on two floors.
Responded to internal/external client phone calls, email and written inquiries.
BILLING ASSOCIATE, PRIVATE BANKING (1989 - 1990)
Performed charging/billing invoicing for all trust related fees.
Handled all bookkeeping duties related to trust business and monitored signatur
e authorizations.
Ensured accurate posting of fees and charges.
MESSENGER SERVICE (1989)
FILE CLERK/RECEPTIONIST (1978 - 1988)
EDUCATION & TRAINING
Completed Certificate in Customer Service and pursuing Certificate in Microsoft
Office Computer System Institute - Chicago, IL
SOFTWARE SKILLS
MS Word MS Excel MS PowerPoint MS Access MS Visio QuickBooks
VOLUNTEER ORGANIZATIONS

St. Francis Hospital Intermittently from 2003 to present

Delivered meals to the patients and assisted with feeding.
Currently volunteering in Medical Records
Rehabilitation Hospital at Northwestern April-Sept. 2000
Escorted patient to the Fellowship Department for Sunday services.