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By Craig Baehr
• What contextual cues does the site provide that help users understand the
structure and organization of the site?
• How useful are the site’s navigation labels in suggesting how content is
outlined or organized?
• Are site maps or indices provided that help users understand the structure
of the site?
• Is specific content placed too deeply in the structure from the home page?
• Does the site structure seem apparent from the navigation tools, headers
and other repeated elements used in the top two levels of the site?
• Do help pages merely assist users in finding content, or do they also aid
users in understanding the organization of content in the site?
• Does the site use consistent labels for major content areas, pages or
sections of the site?