Workforce Coordinator / Customer Service Professional / Office Manager

CAREER OBJECTIVE
A position in a results-oriented company that seeks an ambitious and career-cons
cious person, where acquired skills and education will be utilized toward contin
ued growth and advancement.
RELEVANT EXPERIENCE
* Demonstrated the ability to meet the needs of patrons, dependable, hard workin
g, reliable, and punctual.
* Developed reports, maintained spreadsheets and provided administrative support
in all areas as needed.
* Scheduled regular staff training to enhance product knowledge, improving custo
mer service.
* Hosted weekly inter-departmental gatherings to foster communications across bu
siness units.
* Recognized for long hours, commitment to customers, attention to detail, profe
ssionalism, and follow-up.
* Responsible for coordinating deployment and operational activities for Call Ce
nter Operations .
WORK EXPERIENCE
Supervisor/ Manager - 2006 to 2009
Entyce, Houston, TX
Workforce Analyst/Sr.Customer Service Rep. - 2006 to 2008
HealthHelp, Houston, TX
Office Manager/ Project Coordinator - 2004 to 2008
Creative Cabinetry, Katy, TX
Teacher - 1999 to 2004
Stringfellow & Company, Houston, TX

EDUCATION
Business Management
Houston Community College, Houston, TX
HARDWARE AND SOFTWARE
Internet, MS Outlook. MS Office Professional (all products), Word Perfect (all r
ecent versions), Quicken, Windows 95-Current, GNAV Pro, E Workforce Management,
Multi-line phone, Fax machine, Commercial copier, ADP, CRIS, POS, Cash Register,
SKILLS
* Client Scheduling
* 10-key by touch
* Project Coordination
* Call Monitoring
* Typing 50+wpm
* Training and Development
* Office/Budget Management
Multi-tasking
Medical coding
Scheduling, Recruiting, and Hiring Staff
Deadline Dependent Task Completion
Record Keeping/ Filling
Leadership