Elisa M.

Wilkinson-Sparkman
1917 Fletcher Ave.
Indianapolis, IN 46203
317-632-2956
317-985-7093
email: ewe4b706@westpost.net
Objective
To express strong attention to detail, multi-tasking skills, qualities, work eth
ics to meet all requirements .
Education Morristown High School 1992-1996
Professional Skills
Telecommunicator/Dispatcher
City of Indianapolis 2008-2010
Process incoming emergency and non-emergency calls for Fire and Medical
Give callers medical instructions (i.e. CPR)
Monitor radio traffic on multiple talk groups
Relay information to units as necessary
Strong attention to detail
Maintain CPR certification, APCO certification, EMD certification
Two years experience
Software/Programs Vesta, CAD, Orion Map Star, Motorola MCC 7500 radio
Administrative Assistant
MV Farrar Electric 1998-2007
Data Entry (75+wpm)
Excel spreadsheets, Word Documents, Powerpointe and Outlook
letters, agendas, scanning and copying
Strong analytical, organizational skills, excellent phone manner and interperson
al skills
Answer multi-phone line
Organized & maintained company data, customer invoices, records and files
Maintained excellent customer relation skills, support and volume
Resolved billing situations and questions
Nine years Experience as Administrative Assistant
Software/Programs
Microsoft Word, Excel, Passport Advantage, New Sales Advantage and Real Word
Accounts Receivables
Regency Homes 2004-2006
Maintained and organized all vendor files
Typed company documents and correspondence
Data Entry of vendor information and invoices
Accurately calculated all vendor accounts
Processed all invoices, mail and deposits daily
Two Years Exp.
Software/Programs Peachtree Accounting
Receptionist
Sho-Pro of Indiana 1996-1998
Answer multi-phone lines
Data Entry
Filing
Organize customer files
Assist finance manager
Request credit reports

References
Available upon request