Questionnaire on

Customer’s Satisfaction on BANK OF INDIA

Name:

Age group

18-25 years 25-40 years 40 and above

Gender

Male Female

Address:

1) Do you have an account with Bank of India?

a) Yes b) No

2) If yes put a tick mark on the appropriate field(s).

a) Saving account b) Current account c) Fixed deposit

d) Remittance account

3) Rate according to your preference on the services provided by Bank of

India.

(1-very good to 5- very bad)

A B c d E
1 2 3 4 5
4) How often you visit bank of India?

a) Daily b) once in a week c) twice in a week d) once in a

month

5) Do you know about the e-banking service provided by bank of India?

a) Yes b) No
6) If yes then tell us whether you are using the e-banking service or not?

a) Yes b) No

7) Do you think Bank of India provides user friendly services or not?

a) Yes b) No

8) Are you satisfied with the behavior of the employees with whom you
interact to get your work done?(1-not satisfied to 5-satisfied)

a B c D e
1 2 3 4 5

9) Do you understand the daily information provided by the bank in the wall,
notice board etc.?

a) Yes b) No c) Can’t say

10) Do you feel comfortable in the bank’s working environment?

a) Yes b) No c) Doesn’t matter

11) What kind of facilities attracts you the most in Bank of India?

a) On line services b) Customer friendliness

c) Interest rate and facility of various products

d) IT-enable services

12) Do you have the proper access to the ATM facility provided by the bank?

a) Yes b) No

If no, then why?

13) Do think the bank should set up more ATM in your town?

a) Yes b) No
14) The interest rate provided by the bank on various products/services is
satisfactory or not? a) Yes b) No

15) Do you have any plan to shift to any private bank for any reason?

a) Yes b) No c) Not now

16) Which banking sector you prefer the most?

a) Public sector bank b) Private sector bank

17) Are you satisfied with the charges taken by Bank of India on issuing of
ATM card, Check Book etc. as compared to other public sector banks
operating in your city? (1-very much satisfied to 5- very much
dissatisfied)

a B c d e
1 2 3 4 5

18) If the interest rate on fixed deposit remains same which bank you will
prefer?

a) Private bank b) Public sector bank

Feel free to give any suggestions:

THANK YOU!