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Exercise 2.3 1. Gatekeeper / Primary 2. Gatekeeper / Primary 3. Watchdog / Citizens, Mayor office / Auxiliary, Secondary /Dept.

Heads, Union Reps. Primary / Citizen council 4. Gatekeeper / CEO, Watchdog /FDA

Exercise 3.3 1. You will lose customer goodwill if you are slow in handling returns and issuing refunds. a. Handling returns and issuing refunds in a timely manner will retain customer goodwill. 2. Do not put any paper in this box tat is not recyclable. b. Only put recycle paper in this box. 3. When you write a report, do not make claims that you cannot support with evidence. c. When you write a report make claims that you can support with evidence. 4. Dont drop in without an appointment. Your counselor or caseworker may be unavailable. d. Please make an appointment before coming by to see your counselor or caseworker. 5. I am anxious to discuss my qualifications in an interview. e. In the interview I will discuss my qualifications.

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