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STRATHMORE UNIVERSITY FACULTY OF BACHELOR OF HOSPITALITY AND TOURISM MANAGEMENT

Course Outline and Delivery Plan

BHT 1214:

PRINCIPLES OF HOUSE KEEPING AND LAUNDRY

Course Description

The Housekeeping and Laundry course is intended to impact knowledge, skills and attitudes that will enable the trainees to carry out and manage housekeeping and laundry operations in hotels, hospitals, schools, colleges universities as well as provide as wide range of welfare and supporting services.

Courses Objectives

1. Definition, classification of housekeeping, Room divisions

2. Identify divisions and systematic operation of work in housekeeping department.

3. Identify cleaning equipment and cleaning agents

4. Describe relationship between housekeeping and other departments, the role housekeeping plays in relation of customers.

5. Describe importance of housekeeping in profit making.

6. Acquire basic skills used in housekeeping management and operations.

7. Control expenses in the housekeeping department by using the operating budget as a control tool and implementing efficient purchasing practices.

8. Explain the safety and security needs a hospitality operation, how safety and security issues affect housekeeping personnel.

9. Understand the managerial skills necessary to efficiently operate an on- premises laundry operation. Skills addressed include planning the physical layout of the laundry operation, developing procedures for laundering different fabrics, organizing the flow of linens through the laundry process, operating typical machines and equipment used in laundry operations and staffing the on-premises laundry operations.

10. Develop procedures to ensure efficient and cost-effective use of labour and

supplies in relation to guestroom cleaning. 11. Develop selection criteria for surfaces, wall coverings, furniture and fixtures as well as cleaning. 12. Develop selection criteria for beds, linens and uniforms. 13. Understand the basics of carpets, floor construction, the types of equipment used in carpets and floor care, and typical carpet & floor cleaning methods.

Contact Hours

3 hours per session

Prerequisite

None

Course Plan

Topic

Approximate

start Dates

Introduction to Housekeeping Definition of Housekeeping Importance of housekeeping Classification of housekeeping Housekeeping in different types of establishment Organization structures Room Division

10

th Nov.2008

Theory

 

Housekeeper Aims of a housekeeper Responsibility of a Housekeeper Attributes of a housekeeper

 

Theory

17

th Nov,2008

 

The relationship between housekeeping and other departments

Cleaning Reasons for cleaning

 

Identification

of

Housekeeping

Equipment,

Material

and

Practical

Cleaning Agents Housekeeping Equipment

 

15

th Nov.2008

22

nd Nov.2008

Manual Euipment-brooms, brushes, mops, mop buckets etc. Mechanical Equipment- Vacuum/suction cleaners, scrubbing /polishing machines CleaningAgents-detergents,water,abrasive,degreases, polishes(metal, furniture and floors) Materials: cleaning cloths, yellow dusters, sheep’s skin, polishing rugs, floor cloths etc Identify use, care and storage of housekeeping equipment materials and cleaning agents

 

1. Methods of organizing cleaning

Unit

 
 

Block

Team

Routine methods of cleaning work Removal of dust e.g. high,dry,damp dusting

 
 

,sweeping, scrubbing-(hand, machine) Removal of dirt e.g. mopping (different systems of mopping Removal of stains and marks from surfaces Polishing

Buffing

vacuuming

Stripping

2.

Daily cleaning the room

24

th

Nov

& 26 th

Cleaning of bedstead Bed making Guest Patient Student Turn down a bed for the guest Weekly cleaning of window

Glass

Nov

 

2008

 
Wooden and different forms Glass doors th 3. Weekly cleaning of walls, doors and wooden
Wooden and different forms
Glass doors
th
3.
Weekly cleaning of walls, doors and wooden surfaces
in the room
28
Nov
&
29 th
Nov
Cleaning different walls finishes
2008
Painted (oil, water)
ceramics
Terrazzo/marble
Wooden
Glass
4.
Doors
Glass door
Wooden doors
French doors
1
st Dec & 3 rd Dec
2008
Wooden
Plain
Vanished
Polished
Painted
Formica top
Floors
Concrete floor tiles (glazed, unglazed)
Ceramic
Thermoplastic
Terrazzo
Marble
vinyl
5. Cleaning of public area
Clean and care different public areas as
5 th Dec.
6 th Dec.2008
Offices
Corridors
Staircases
Lounges

Reception area and desk

 

6 Sanitary areas Cleaning Toilets Wash hand basins Open drainage/ Closed drainage Bath rooms Placing of guests supplies

8

th Dec.

10

th Dec.2008

 

7 Supervision and Inspection the room Students to design an inspection check list and include Codes used in housekeeping e.g. OOO VIP

CR

15

th Dec.

17

th Dec.2008

 

NP

NG

ED

Inspection of rooms Clean and inspect room using a checklist

Report writing on standard of cleanliness and on

maintenance requirement

TOPIC

 

Laundry Practicals

19

th Dec. & 20 th

Dec.2008

8 Introduction to laundry and laundry procedure Identification of laundry equipment and cleaning agents Use, choice, care and storage of the equipment and cleaning agents

10

th Jan & 17th th Jan

2009

 

24

th Jan & 31 st Jan

9 Students to launder and finish the following articles

White cotton shirt/Guest shirt Table linen/bed linen Table napkin Colored cotton

2009

10 Students to launch and finish the following

Woolen fabric Silk Non – made fibers

7

th Feb &14 th Feb

2009

11 Identification and removal of different types of stains

Coffee

13

th Feb & 14 th Feb

2009

Blood

Food stains

Ink

Chewing gum

Handling infected linen Classification of hospital; linens Hospital procedures

Special laundry processes Sponging and spotting Home dry cleaning of articles

THEORIES

Introduction to laundry and laundry procedure. Importance of a good laundry

5

th Jan.2009

Laundry procedures: - receiving, sorting, mending stain, removal, soaking, washing, drying and ironing, pressing airing, folding, storage and dispatch.

 

CAT 1 Laundry equipment and cleaning agents types of laundry equipment The choice ,use and storage of laundry equipment Cleaning agents Choice use and storage of cleaning agents.

12

th Jan.2009

 

 

Safety and security needs of the hospitality operators. Security in the housekeeping Dept

19

th Jan.2009

- Employee theft

 

-

Theft by guests and intruders

- Minimizing theft Guest security -security in guestrooms

-

Safety- fire prevention, safety training Group research assignment

 

Introduction to fibers and fabrics

26

th Jan.2009

Classification of fibers. Fabric construction Different types of weaves

 
 

CAT 2 Controlling operations Housekeeping Operating Budget Productivity Control Linen room

Importance of laundry room Types of linen room

2

nd Feb.2009

9

th Feb.2009

Linen room procedures Qualities of linen room Advantages and disadvantages of laundry systems

 

- On site laundry

- Off site

- Commercial laundry

- Thread linens

Group presentation of the assignment

Free to study for end of semester examination

16

th .Feb.2009

End of semester examination

23

rd

Feb.2009

25

th Feb.2009

COURSE DELIVERY METHODOLOGY.

1. Lecture will be used as a teaching method.

Handouts will be provided although students will be required to supplement handouts methods. Students are encouraged to take course notes and use the E- learning system.

2. Practical work in Laundry and Housekeeping Operation at the hostel.

3. Towards the end of the semester group research assignment followed by presentation.

ACADEMIC ASSESSMENT.

 

Type

 

Weighting %

Examination

   

50

Course work Cat 1 (supervised (CAT) CAT 2 ( supervised (CAT) CAT 3 (Group research assignment)

   

50

10

10

30

TOTAL

 

100%

 

COURSE MATERIALS.

 

Title

 

Author

 

Publisher

 

ISBN

Professional

Management

of

T.J Jones

 

Wiley

0471268941

House keeping.

 

(2002)

Housekeeping Management.

 

Mart A. Casado

Wiley

0471268941

 

(1999)

Professional

Management

of

T.

J

Jones

John Wiley and sons Inc

0471268941

Housekeeping Operations.

Robert

J.

 

Martin.

(2004)

The

Professional;

Schneider, M. Scoviak –L M.

New

York:

J.

0-471-29193-5

Housekeeper.

Wiley

   

(1999)

OTHER

       

RECOMMMEDATION

 

TEXTS

 

Accommodation management

Christine

Jones

Bats

ford

0713448075

Val Paul.

academic

 

and

 

educational

 

Accommodation and cleaning services: vol. 1 operations.

David M. Allan

Stanley Thorns

0748702903

LTD (1992)

Accommodation and cleaning services: vol. 2 management

David M. Allan

Stanley Thorns

0091510015

LTD (1992)

Housekeeping supervision

Jane Fellows

Pitman (1984)

0-273-02552-X

Hotel, Hostel and Hospital

Joan C. Branson

Book power

10:0340525185

Housekeeping.

Margaret

Hodder Arnold

13:9780340525180

Lennox

2006)

MODERN HOME LAUNDRY WORK

E. Henry J. D. Byett

J. M. Dent & sons LTD. (1968)

460038486

COMPUTER - BASED COURSE RESOURCES ONLINE. E – Learning system - visit our course page on this system for electronic copies of notes and other course materials. Enrolment key: To be given by the University.

ASSIGNMENTS. The Lecturer will give assessment to groups based on research to be carried within the University and write report.

LOCATION AND TIME.

Theory classes

- room (to be assigned)

8.15 – 11.15

Practicles

- Kibondeni

2.oopm – 5pm

POLICIES

Classes

1. Punctually is fundamental

2. Active participation in class discussion is encouraged

3. Marking of attendance register by the lecturer.

COMMINICATION CHANNELS

E – Learning E – Mail

LECTURER IMFORMATION

Lecture name

:

Mrs. N. Obonyo

Email

:

Location

:

Telephone

:

0723 - 572520

Consultation times

: